Reviews

Review Details

• Review fromWalter E.

  Date: 11/15/2022

  5 stars
  Sapphire guided me thru the steps necessary to end my timeshare ownership. They wasted no time, responded to my questions . Their efforts and direction provided an end to my timeshare ownership.

  Sapphire Consulting Services LLC

  Date: 11/16/2022

  Thank you for the kind words Walter! We were happy to help!

• Review fromCindy S

  Date: 10/05/2022

  5 stars
  Yesterday, we got the discharge letter!!! It took 3 years but who cares... Once we signed up with Sapphire, I knew i could trust them to get us released from our timeshare. Yes, we paid a large fee to work with them...But since September 2019, when we signed with them, we have paid nothing to the timeshare company and through their recommended Credit Protection Company, our credit was protected!!! Thank you Shauna, Chelsea, and staff for a job well done!

  Sapphire Consulting Services LLC

  Date: 10/11/2022

  You are very welcome, Cindy!! It was a pleasure getting this finalized for you!! Thank you for the kind words as well.

• Review fromNaomi M

  Date: 08/05/2022

  1 star
  If I could leave 0 stars I would. They cannot say they could not find me in the system seeing as they've been working on our release for 2 years. Earlier this week I requested our refund via email since they aren't "actively" working towards our release from our timeshare. I spoke with Chelsea yesterday (Thursday 8/4/2022) and she said she would discuss my email with Shana and someone would call me. Well, I work overnight and explained that to her..she said someone would leave a voicemail and I could call back tomorrow. I questioned her because their hours say they are closed on Friday..she said they aren't usually answering phones but they are still in the office working on their current cases. Well, I called today and when you select option 2, it keeps giving a busy dial tone EVERY TIME so I pushed 1. I spoke to Abram the operator and all he kept saying was "Admins is closed on Fridays call back Monday."..so he refused to transfer me, even after I explained everything to him and even told him that Victor told me to give him a call. I mean at this point, he could have even transfered me to Chelsea again..but instead here I am yet again disappointed in the service I received from them. $7,500 wasted along with time and hope..whatever you do, don't do business with them. I have been polite and patient and now I am over it. I can't stand being lied to and that's all this company did was make promises they never kept..from "We WILL get you out of your timeshare" to their latest "You can call back on Friday, we will still be in the office" If you can't trust a company on their words, don't trust them with your money. That was our mistake, but I have the contract and all our email conversations. They WILL be holding up their end of the money back guarantee..because my husband and I are not losing out on that kind of money, that was one of the main reasons we went with them!! Don't be fooled by their lies!!

  Sapphire Consulting Services LLC

  Date: 08/24/2022

  This complaint is misleading and mischaracterizes the issue at hand. Please allow me to explain. Ms. ****** retained our office on 08/06/20. As such, we have been working diligently with Ms. ****** over the course of the last 2 years to cancel her timeshare. Pursuant to our agreement, Ms. ****** understood and agreed that she would allow us to work on cancelling her $26,000 dollar contract with the timeshare developer for a period of 12 months. Our Agreement would renew at the year mark unless the client objected to the renewal in writing 30 days prior. Ms. ****** sent her cancellation request on 08/04/22, two days prior to the renewal, so her request to cancel the contract at that time was declined.
  
  A follow-up conversation was scheduled for that Friday, by Chelsea, with Shana, the office manager. Shana had a personal emergency that day and you were advised by Abraham that Admin was closed and that Shana, with whom you were to speak with, was unavailable and we would get back to you on that following Monday. Then, this complaint ensued, and we have taken to responding to Ms. ****** here.
  
  Ms. ****** is aware of our cancellation policy and office hours. She made note of it in her complaint. Her complaint names only one instance where we failed to answer her phone call, something we have apologized profusely for.
  
  Her complaint does fail to address all the man hours behind her case. We have record of all the phone conversations, emails correspondence and evidence of work completed on her file. We have communicated to Ms. ****** how her case has been unique and has required additional hours of work we never anticipated. The was offered the opportunity to cancel and obtain a refund last year, and she elected to allow us to continue working on her file. Further, Ms. ****** has spoken with Shana on prior occasions and has worked with her in the passed, so this complaint comes as a shock and disappointment to us.
  
  We are open to working with Ms. ****** to resolve her complaint.