Complaints

This profile includes complaints for Timeshares By Owner's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timeshares By Owner

  5900 Lake Ellenor Dr STE 260 Orlando, FL 32809-4618

• 

  Timeshares By Owner

  3133 S Ridgewood Ave STE 9 South Daytona, FL 32119-3579

• 

  Timeshares By Owner

  10 Cypress Point Pkwy, STE 109 Palm Coast, FL 32164

• 

  Timeshares By Owner

  1867 Banks Road, STE 220 Margate, FL 33068

• 

  Timeshares By Owner

  900 SW 130th Ave. Davie, FL 33325

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling and harassing me for the last year. I am on a Do Not Call List. Moreover I do not own a timeshare nor have I purchased anything from them. Yet nearly every day I get robocalls and voicemail from them. I block every number, because every time it’s a different number (same Florida area codes though) but unfortunately they can still leave a voice mail. They claim that I have contacted them to sell my time share and to call their main office number. This is a blatant lie! I repeat I DO NOT OWN a timeshare and I never contacted them. I get 3-5 messages every weekday. This is harassment! And I want it to stop immediately. They also sometime refer to me as Michael? I do not know any Michaels. That’s not my name. I had my phone number for nearly 20 years so I know they’re lying. I keep reporting them to the National do not call website but the robocalls still continue. This scam of a company needs to be fined for violations of privacy and continued harassment.

  Business Response

  Date: 08/11/2023

  To Whom It May Concern,

  Upon receiving this complaint, I immediately placed ****** ***** on our internal "do not call" list with the phone number that she provided, so that she would not be contacted by anyone employed by Timeshares By Owner. Timeshares By Owner also subscribes to the National "Do Not Call" list, and we ensure that any of our contact lists are scrubbed to eliminate any errors in contacting people signed up on the national list. I certainly apologize to Ms. Guzar if she has been contacted by anyone employed by Timeshares By Owner.

  If she has any questions or concerns regarding contact by Timeshares By Owner representatives, she can call me at toll-free (888) 707-8463 X 321

  Yours Truly,

  Kevin W****, VP/Consumer Analyst, Timeshares By Owner-- Ph: (888)707-8463 X 321
  

   

  . 
  

  Customer Answer

  Date: 08/14/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Timeshares by Owner $999 on 3/29/2022 after they made grand promises to rent my 4 timeshares. In the year since, they called me with a few offers, and this one is the best they gave me: a rental for a timeshare I DID NOT OWN, for a 2 bedroom room at a ridiculous rate and to be booked within one month. Absurd!
  They take your money and do nothing! I am 75 yrs. old and worked hard for my money throughout my life. They only want to take my money.

  Business Response

  Date: 06/14/2023

  To Whom It May Concern,
  

  In response to the complaint filed by
  **** ******, our records indicate that Mr. ****** has been a client of
  Timeshares by Owner since March 29, 2022, when he paid a marketing fee of
  $999 to advertise his ********* ******** Lodge timeshare on our website
  and in our walk-in offices. Before we could accept his payment, Mr.
  ****** was required to sign a contract in advance of purchase. The marketing was specifically for website/walk-in office advertising. In the contract that was signed by **** ******* it clearly stated that there is a ten-day timeframe in order to cancel the marketing services for a full refund..Mr ****** did not cancel his services within ten days of purchase.

  We also explained that we do not have a buyer or renter for his timeshare upon purchase of marketing, but as soon as there is an offer, a representative of our Concierge Department will contact the client with the offer and work with the client from offer to close. Our records indicate that there have been at least three offers on his timeshare as presented by our Concierge Department. While the offers may not have been successful, it does not mean that another offer will not turn into success. In fact, our Concierge Department closes on rentals all the time, sometimes as many five in one day. Renters are also known to become buyers. We handle rentals at the corporate office. As for sales, we do not do that, but we do work closely with a closing company that completely handles the closing process. We happen to work as a liaison during that entire process.

  In regard to the marketing purchased by **** ******, we originally advertised just one timeshare, but in a subsequent phone call after the marketing purchase, we were informed that there were additional properties. Based on that conversation, we went ahead and created additional ads for the **** ***** ******** Resort, and Grandview at Las Vegas. Profiles and photos were added to all four ads to give them more prominence on our website and in our walk-in offices. It also appears that in addition to Mr. ****** filing a complaint through the BBB, he also charged back the $999 fee with his bank, which recently reversed in favor of Timeshares by Owner. Because of that reversal, his ads (ad ** ******* ******* ******* *** ******* are now reactivated with complete profiles and photos added for more prominence.

  Based on the fact that we have been marketing Mr. ******'s timeshare as contracted and promised, there's no entitlement to a refund, therefore, a refund will not be issued. However, I will go ahead and provide Mr. ****** additional marketing at no cost. The Elite Plus and Showcase marketing programs will be provided. The programs include the Elite and Trader digital marketing magazines, three months of Summer Showcase, and email blasts that go out to those that have expressed interest in timeshares like Mr. ******'s timeshare. If Vern ****** has any questions regarding his marketing, he should not hesitate to call our fully staffed Client Services Department at toll-free (888) 707-8463 or (888) 402-0280. Our Concierge Department that provides offers can be reached at toll-free (888) 364-9212. Finally, Mr. ****** as an Elite member, has exclusive access to our Elite line at (844) 70ELITE or (844) 703-5483.

  Yours Truly,

  Kevin A. W***** Timeshares By Owner-- VP/Consumer Analyst-- Ph: (888) 707-8463 X321
  

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired these people back in June 2022 they assured me that my timeshare would sell I told him I was ripped off in the past and I really didn’t want to be ripped off again and they assured me that I would sell my timeshare. Here we are in February 2023 and I have not had one offer I’ve tried phoning Wade five times now I’ve even cried to the receptionist and they do not care these people are heartless they take your money and run please don’t be fooled by them I certainly was and I’m in the hole for $5000

  Business Response

  Date: 02/20/2023

  Re: Complaint ID #********/ ***** **********
  
  To Whom it May Concern,
  
  I am in receipt of the recent complaint filed
  with your office by ***** **********. Our records indicate that Ms. ********** has been a client of Timeshares By Owner since July 16, 2022 with marketing purchased
  to advertise her Vacation Villas at Fantasy World timeshare in central Florida.
  The first purchase was specifically for website/walk-in office advertising that
  remains active with complete profiles and photos added for more prominence. A subsequent
  purchase took place on September 16, 2022, which included advertising in the October
  edition of the Elite Magazine and November edition of the Timeshare Trader
  digital marketing magazines. Marketing was also placed into the Autumn
  Showcase, which included three months of digital marketing and email blasts
  going out to those that had expressed interest in the client’s timeshare or
  something like it. All marketing purchases require a signature on a contract
  before we can process the fees and all contracts sold to Ms. ********** were
  signed electronically in advance of fees being processed. Complete quality
  control calls were conducted right after each purchase in which Ms. ********** fully
  acknowledged her understanding of our marketing program and the terms and
  conditions. If there was a lack of understanding or acceptance in the quality
  control call; i.e., the QC call failed, a full refund of the marketing fee
  would have been processed. In the contract, the ten-day cancellation timeframe
  was fully explained and there is no record of any notice of cancellation coming
  from Ms. ********** within the ten-day timeframe as required in the contract.
  
  In the complaint against Timeshares By Owner, Ms.
  ********** contends that she was assured that her timeshare would sell and it
  is now February of 2023 that her timeshare has not sold. She also claims that
  she has not received one offer yet on her timeshare. Apparently the solution
  for Ms. ********** is to provide a refund of $5,000 (perhaps in Canadian
  dollars). In US dollars, the total purchase adds up to $3931. In response, Timeshares
  By Owner is a timeshare resale and rental marketing company. Our only guarantee
  is to market a client’s timeshare, which is exactly what we have been doing for
  Ms. ********** in multiple programs—and continue to do. That was certainly
  understood in the contracts and in the quality control calls, and never was Ms.
  ********** informed that her timeshare would sell or rent within any certain
  timeframe or for any particular price. There is a fee associated with each
  program and there is never a requirement to purchase any more than the first program,
  which is always website/walk-in office advertising. We indicate that we are
  successful at what we do, and while not accredited with the BBB, we have been
  maintaining an “A+” rating that can be observed on the BBB website. We have an
  active Concierge Department that closes on transactions all the time. We take
  care of rentals all the time, but as far as a sale, we do not do that. A
  closing company fully handles the closing, but we work as a liaison through the
  entire process. Our clients must pay for the marketing in advance to advertise
  the sale or rental. We do have a good track record, often generating more than
  $10 million in transmitted offers on a monthly basis, resulting in repeated successful
  transactions through our Concierge Department. Although there have not been any
  offers as yet, we are very successful at what we do.
  
  Timeshares By Owner has been in business for 25
  years helping clients rent and/or sell their timeshares. As stated, we generate
  millions in transmitted offers monthly, and our fully staffed Concierge
  Department closes on transactions all the time (sometimes up to five in one
  day). Our guarantee is to market a client's timeshare, and Timeshares By Owner
  has absolutely provided the services that we say we do. Once there is an offer,
  it comes from a representative of our Concierge Department and they will work
  with the client from offer to completion, be it rental or sale. We have also
  advertised in the USA Today as well as major city newspapers, billboards, TV
  (ESPN, A&E, Weather Channel, and Travel Channel), direct mail marketing,
  internet, and other forms of media. We attend trade shows, and we digitally
  distribute the Timeshare Trader and Elite Plus magazines on a monthly basis. We
  do seasonal showcases that are advertised digitally and we send out email
  blasts directly to potential renters and buyers. We also sponsor our own
  podcast; "Vacation Time" broadcast every week live from the studios
  of the Timeshares By Owner corporate office. That is just a little of what we
  do. We have the tools to rent and/or sell a client's timeshare and have been
  successful at doing just that since 1998.
  
  Just based on the fact that we have been
  marketing Ms. ************ timeshare as contracted, there is no entitlement to
  any refund. However, to resolve matters I will provide additional marketing at
  no cost. New marketing will include a new edition of the Elite Plus and
  Showcase marketing programs that includes both the Timeshare Trader and Elite Plus
  digital magazines. Any questions or concerns regarding her marketing, she
  should not hesitate to contact our fully staffed Client Services Department at
  toll-free (**** ******** ** ***** ********. As an Elite member, Ms. ********** has
  exclusive access to our Elite line at (**** ******* ** ***** ********. Ms.
  ********** can also contact me at ****************************.

  Yours Truly,

  Kevin W****, VP/ Consumer Analyst, Timeshares By Owner... Ph: (**** ******** *****

  Customer Answer

  Date: 02/22/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** **********

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has charged me money to sell my timeshare. Starting in February 2022 saying they can sell my timeshare. About every three to four months they call and pressure me for more money. I have paid about $7000, I now think it is a scam. I am thinking they should be stopped. I should get my money back. Please help, they said on their website they were members of the bbb. That’s not true.

  Business Response

  Date: 01/26/2023

  I am in receipt of the recent complaint filed
  with your office by ****** ********. Our records indicate that Ms. ******** has
  been a client of Timeshares By Owner since July 21, 2021 with marketing purchased
  to advertise her ****** ******* timeshare in Las Vegas. The first purchase was
  specifically for website/walk-in office advertising that remains active with a complete
  profile and photos added for more prominence. Subsequent purchases took place
  on September 20, 2022, February 8, 2022 and August 10, 2022, which included advertising
  in the November ‘21 edition of the ********* ****** digital marketing magazine,
  the March ’22 ***** **** digital marketing magazine, April ’22 ********* ****** digital marketing magazine, and the ’22 Summer Showcase marketing programs
  respectively. The ***** **** included both the ***** **** and Trader magazines.
  All marketing purchases require a signature on a contract before we can process
  the fees and all contracts sold to Ms. ******** were signed electronically in
  advance of purchase. Complete quality control calls were conducted right after
  each purchase and Ms. ******** fully acknowledged her understanding of the
  marketing programs and the terms and conditions. If there was a lack of
  understanding or acceptance in the quality control call and the call failed, a
  full refund of the marketing fee would have been processed. In the contract,
  the ten-day cancellation timeframe was explained and there is no record of any
  notice of cancellation coming from Ms. ******** within the ten-day timeframe as
  required in the contract.
  
  In the complaint against Timeshares By Owner, Ms.
  ******** contends that she was pressured to purchase marketing and was informed
  that we could sell her timeshares, and that she spent $7,000 in marketing fees.
  The actual figure is $4401. She also claims that we said we were members of the
  BBB. We verify repeatedly that we are not members, we are accredited, but that
  yes we have been maintaining an “A+” rating with the BBB. In response,
  Timeshares By Owner is a timeshare resale and rental marketing company. Our only
  guarantee is to market a client’s timeshare, which is exactly what we have been
  doing for Ms. ********. We have multiple marketing programs that include
  website/walk-in office advertising, digital marketing magazines, the Showcase
  marketing that includes three months of marketing in a seasonal program with
  email blasts going out to those that have expressed interest in a client’s
  specific timeshare or something like it. There is a fee associated with each
  program and there is never a requirement to purchase any more than the first program
  purchased, which is always website/walk-in office advertising. We indicate that
  we are successful at what we do, and we never say that we are accredited with
  the BBB. We have an active Concierge Department that closes on transactions all
  the time. We take care of rentals all the time, but as far as a sale, we do not
  do that. A closing company fully handles the closing, but we work as a liaison
  through the entire process. Our clients must pay for the marketing in advance to
  advertise the sale or rental. We are not a broker, do not pretend to be one,
  and what we do is guarantee to advertise a client’s timeshare. We do not
  guarantee that there will be an offer for any amount or within any timeframe resulting
  in a rental or sale of a client’s timeshare, although we do have a good track
  record, often generating more than $12 million in transmitted offers on a monthly
  basis, resulting in successful transactions through our Concierge Department. Although
  there have not been any successful offers as yet presented to Ms. ********, we
  are very successful at what we do. There have been multiple offers on Ms.
  ********’ ****** ******* timeshare. In fact, since August 10, 2021, I have counted
  at least 60 transmitted offers up through January 24, 2023.
  
  Timeshares By Owner has been in business for 25
  years helping clients rent and/or sell their timeshares. As stated, we generate
  millions in transmitted offers monthly, and our fully staffed Concierge
  Department closes on transactions all the time (sometimes up to five in one
  day). Our guarantee is to market a client's timeshare, and Timeshares By Owner
  has absolutely provided the services that we say we do. Once there is an offer,
  it comes from a representative of our Concierge Department and they will work
  with the client from offer to completion, be it rental or sale. We have also
  advertised in the USA Today as well as major city newspapers, billboards, TV
  (***** **** ******* ******** *** ****** *******), direct mail marketing,
  internet, and other forms of media. We attend trade shows, and we digitally
  distribute the ********* ****** and ***** **** magazines on a monthly basis. We
  do seasonal showcases that are digitally marketed and we send out email blasts
  directly to potential renters and buyers. We also sponsor our own podcast;
  "Vacation Time" broadcast every week live from the studios of the
  Timeshares By Owner corporate office. That is just a little of what we do. We
  have the tools to rent and/or sell a client's timeshare and have been
  successful at doing just that since 1998.
  
  Just based on the fact that we have been
  marketing Ms. ********’ timeshare as contracted, there is no entitlement to any
  refund. However, to resolve matters I will provide additional marketing at no
  cost. New marketing will include a new edition of the ***** **** and Showcase
  marketing programs that includes both the Timeshare Trader and ***** ****
  digital magazines. If Ms. ******** ever have any questions or concerns
  regarding her marketing, she should not hesitate to contact our fully staffed
  Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. As an
  ***** member, she also has exclusive access to our ***** line at (**** ******* ** ***** ********* She can certainly contact me at *****************************
  
  Kevin A. W****
  Vice-President/
  Consumer Analyst
  Timeshares By
  Owner

• Initial Complaint

  Date:12/28/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has called me three times today leaving messages to market my timeshare. I've told them in the past I'm not interested and that I'm on the Do Not Call list. I'll block their number and they call back from a different number. I've gotten calls from twelve different numbers in the last few days. This is harassment! I would like to see this company fined by the FCC for making calls to phone numbers on the Do Not Call List.

  Business Response

  Date: 01/13/2023

  To Whom It may Concern,

  I apologize for any misunderstanding in regard to the fact that the complainant, **** ****** may have been contacted by a representative of Timeshares By Owner because of her timeshare ownership. I would hope that she was not based on the fact that Timeshares By Owner subscribes to the National Do Not Call List, and in fact we are paid up until the end of 2023 as a business subscribing to those services. Based on that membership, we scrub all names and delete potential clients from the lists to determine that we do not call individuals that have subscribed to the National Do Not Call List. We fully understand the gravity of violating the National Do Not call List.
  

  In addition to subscribing to the National Do Not Call List and paying a fee in excess of $20,000, **** ***** has also been placed on our own internal "do not call" list and our "do not solicit" list, so that she is never contacted to purchase marketing through our services. If by chance, Ms. ***** wants us to advertise her timeshare, if she has one, I will be happy to do that at no charge and in our most elite program.

  For an update, questions, or concerns, Ms ***** should never hesitate to contact me at toll-free (888) 707-8463 or (888) 402-0280 X321

  Yours Truly,

  Kevin A. W***** VP/Consumer Analyst
  

   

  Customer Answer

  Date: 01/17/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  If I receive any more unsolicited I will contact an attorney for further action and compensation.
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $3,495 to TSBO to market and advise to rent my time share. They have not been able to come up with offers that I can meet. They keep on calling trying to sell me another program for $6500 that can do rent my timeshares. Which if am sure they will not do.

  Business Response

  Date: 12/14/2022

  To Whom It May ********************* records indicate that ******************* has been a client of Timeshares By Owner since September 23, 2022, having purchased marketing to advertise his five ********************** Resort properties that include the ***********************, ************************************** Watch Villas at Grande Dunes, ***********************, and ********* Barony Beach. ****************' fee was in the amount of $3495, which included website and walk-in office advertising as well as marketing that was placed in our Timeshare Trader digital marketing magazine. It's the only purchase from ****************, but there is no doubt that he was called on at least a couple of occasions to purchase additional marketing to place his timeshares into our Elite Plus and ****************** Programs. There is nothing that should ever make him feel that he had to purchase additional marketing, and I did place him on the "do not solicit" list, so that he would not be called again to purchase additional marketing. I regret that he was called on repeated occasions when he indeed had no interest in purchasing more marketing. **************** did actually receive an offer on November 6.
  
  When we sold **************** his marketing, he had to sign contracts in advance of purchase ad we did conduct a quality control call in which he acknowledged his understanding of the services that we provide. However, regardless of the fact that we were advertising ****************' timeshares per our contract, we did issue a full refund of his services based on the fact that he filed a complaint through his bank. The refund was issued through our ********************* to resolve all matters, and we will not fight the refund that was issued. **************** will not be contacted again to purchase additional marketing and he will remain on our "do not solicit" list.
  
  If he has any further questions or concerns, he can contact us at toll-free ************** or **************.
  
  Sincerely,
  
  ************************
  VP/ Consumer Analyst, Timeshares By Owner-- Ph; ************** X321
  
  
  

  Customer Answer

  Date: 12/19/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from Penny N**** on April 15/22 asking if I wanted to sell my Timeshare. She convinced me that she could sell it quickly. So I went ahead with it. After paying the rather large sum of $7,250.04 CDN. She assured me that I would never have to pay any more money at any time. This money was to cover everything including marketing enrollment fee and to advertise and showcase and sell my properties. This fee would also bring me rental offers through RCI. I have never received an offer to purchase, got a few rental offers but not one of those were ever accepted by a so called vacationer. Penny did absolutely nothing to sell my properties.
  
  On July 29/22 I got a call from Tracy Shuping telling me that if I wanted to sell my properties I had to pay another $3,290.67 CDN. Again this came with the same assurances that I would never have to pay a penny more to complete the sale of my properties. Because I was already invested in selling my properties that I felt I had to pay again in order to sell. I paid the large sum again. Nothing has come of this no rentals have been accepted and I have not received one offer to purchase. Tracy said "you will never have to pay any more money, all you have to do is tell me which bank account to send send the money too.""You will be laughing all the way to the bank." She the same as Penny have done nothing but lie to me and con me out of a very large sum of money.
  
  On Tuesday Nov 1/22 I received an other call from Mike G***** he told me he is a manager at Timeshares By Owner and has requested my file with the same lies that he could sell with in a very short period of time, all I had to do was pay another $5,595.00 USD. When I told him I had already paid over $10,000.00 CDN to both Penny and Tracy for the same service he said he knew nothing about that. I insisted that he sell because I have already paid all the fees and not going to pay any more.
  
  On Nov 3/22 Mike called me again, wanting more money
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/11/11) */
  Contact Name and Title: Kevin W****, VP
  Contact Phone: 888-707-8463 X321
  Contact Email: ****************************
  To Whom It May Concern:
  
  Our records indicate that ************* has been a client of Timeshares By Owner since 2012, having purchased marketing to advertise her Ocean Coral and Turquesa timeshare in Puerto Morelos, Mexico. The first purchase was specifically for website/walk-in office advertising that remains active to this day with complete profiles and photos added for more prominence. Subsequent purchases took place in December 2013 and 2014 respectively of which one purchase was fully refunded based on a cancellation notice. Then starting on March 6, 2021, additional marketing was purchased, followed by April 16, 2022, and August 1 2022. All the marketing since March 6, 2021 included the ********** and Showcase marketing programs, which include one month editions of the ********** and Timeshare Trader digital marketing magazines. As for the Showcase, it is a seasonal program and runs for three months with email blasts going out to those that have expressed interest in timeshares like the client owns or RCI points. All purchases require a signature on a contract before we can process the fees. Each of Ms.******'s contracts were signed in advance of the purchase. Along with signed contracts, complete quality control calls were conducted in which Ms.****** fully acknowledged her understanding of our marketing program and its terms and conditions. If there was a lack of understanding or acceptance in the quality control call, a full refund of the marketing fee would have been processed. In the contract, the ten-day cancellation timeframe was fully explained and there is no record of any notice of cancellation coming from Ms.****** within the ten-day timeframe, except prior to 2014, as required in the contract.
  
  In Ms.******'s complaint against Timeshares By Owner, she claims that the representatives selling her the marketing programs said that her timeshare could sell quickly, she was assured that she never had to purchase additional marketing, and that the fees covered enrollment, advertising, and showcasing-- and also rentals through RCI (as a specific RCI points ad was created for all the RCI banked time and points that she had). She further claims that the representatives that sold her additional marketing did nothing to sell her timeshares. In response, it is true that her timeshare could sell quickly or not necessarily sell at all, as it is marketing that she purchased. We guarantee to market timeshares and we are very good at it transmitting millions in offers every month and successfully moving timeshares all the time. The fees covered exactly what she was informed and a client never has to pay for any additional marketing. We have multiple programs that we sell and nothing is required. If a client is informed that they must purchase a program, that would be wrong. She was never told that she had to purchase another program, but obviously any additional program provides more exposure for the possibility of a sale or rent of their timeshare. The representative sells the marketing program; the marketing is through the internet and that generates offers, which are then presented by the Concierge Department. There have been at least 112 offers presented to Ms.****** from between 2015 through the most recent one on November 10, 2022. I'm sorry if none of them have worked out yet. We have many clients that have generated thousands in rentals through our advertising programs. It does appear to me that with that many offers, it is only a matter of time before successful transactions take place. It is true that we do receive rental offers much more often than sale offers (all contracts purchased by Ms.****** were rental contracts with the sale added at no additional cost). Renters have been known to become buyers, and we have received multiple positive reviews based on the services we have provided.
  
  Timeshares By Owner has been in business for 24 years helping clients rent and/or sell their timeshares. We generate millions in transmitted offers monthly, and our fully staffed Concierge Department closes on transactions all the time (sometimes up to five in one day). Our guarantee is to market a client's timeshare, and Timeshares By Owner has absolutely provided the services that we say we do, and we have been marketing as we said we would. Again, our guarantee is to market a client's timeshare and that is exactly what we have been doing. Once there is an offer, it comes from a representative of our Concierge Department and they will work with the client from offer to completion, be it rental or sale. We have also advertised in the USA Today as well as major city newspapers, billboards, TV ************************************************, direct mail marketing, internet, and other forms of media. We also attend trade shows, and we digitally distribute the Timeshare Trader and ********** magazines on a monthly basis. We do seasonal showcases that are digitally marketed and we send out email blasts directly to potential renters and buyers. We also sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.
  
  Just based on the fact that we have been marketing Ms.******'s timeshare as contracted, there is no entitlement to any refund. To hopefully resolve matters, I will provide additional marketing for Ms.****** at no cost by placing her into our next edition of the ********** program and the Showcase Marketing programs. If Ms.****** ever has any questions or concerns regarding her marketing, she should not hesitate to contact our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. As an ***** member, she also has exclusive access to our ***** line at (844) 70ELITE or (844) 703-5483. Or, Ms.****** may feel free to contact me at *****************************
  
  
  Consumer Response /* (3000, 7, 2022/11/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Penny N***** informed me that I would never have to pay additional money for my timeshare to sell. She never sold it and then Tracy S****** calls me in three months and tells me that in order to sell my time share it will cost me and additional $2950.00 USD. Again feeling that I have already invested a large sum of money I felt like I had to invest more to get a sale. Tracy also implied that she had a buyer lined up. She said"it would be illegal for me to tell you that I have a buyer lined up". That implied that she has a buyer lined up for my property. She also informed me that I would never have to pay any additional money that all closing costs are paid by the purchaser. She also told me that she would mail out the contract to me. I have never received it and have asked her for it 4 or 5 times. I also emailed client services and asked for my contract and have never got it. If this company cannot even follow through with a simple request of sending out a contract how is it that they can promise to sell anything? I have been with Timeshares by owner for several years and they have done nothing to sell my property. All the promises of getting a fast sale are all lies and false representation of the company. Selling would be the best solution but in the mean time Kevin should be providing all the extra marketing at no cost until my properties sell. That's what I was promised in the first place. The ***** phone numbers are never answered, I have to leave a voice mail and very few calls are ever returned. This company pays lip service to clients and then the only time they call is to ask for more money. I want my properties sold just like I was promised they would be. Sell my properties or send me a refund. Selling would be the best out come. And please no more phone calls asking for more money I will not be giving you any more money ever!!! Sell my properties like I was promised and that will end your commitment to me. All the rental offers through RCI have never amounted to a rental. There is always a lame excuse when I get a reply, if I get a reply. So again all lies and just another way to instill false hope,this company should be held accountable for their promises.
  Bottom line I want my timeshare sold as soon as possible. With no more phone calls asking for more money. I want continued advertising in the ********** program and the Showcase Marketing programs until my properties sell, at no additional cost to me at any time for any reason.
  
  
  Business Response /* (4000, 9, 2022/11/28) */
  To Whom It May Concern,
  
  In response to the rebuttal sent by *************, I'm sorry if Ms.****** does not accept my response, but I stand behind what I said. It is true that Ms.****** never had to purchase additional marketing and just because different representatives of our company sold her additional marketing or tried to sell her more marketing, additional marketing never was required or had to be purchased. Refusing to buy more advertising never meant we would stop the advertising originally purchased (website advertising), as long as it was renewed on a regular basis.
  
  Never do we have a buyer lined and nothing stated implies that in any way. In fact, in the quality control call conducted after the purchase, it is specifically stated to the client that we do not have a buyer lined up to purchase a client's timeshare.
  
  As for the contracts, I will get them sent out to the client separately, but Ms.****** signed the contracts in order to the purchase the marketing and was able to keep the contracts and print them off at the time of purchase. We could not process the fees for marketing without her signature on the contracts. Also, we never promised the sale or rent of the Ms.******'s timeshare; what we promised was to market the timeshare and indicated that we have been successful at doing just that with millions in offers. That still happens to this date and will continue to happen.
  
  As for more contacts to sell marketing, I've already said that will not happen henceforth, based on the fact that Ms.****** has been placed on the "do not solicit" list. Finally, I provided additional marketing at no cost, but that does not mean the same costly marketing programs will be provided time and time again, but if Ms.****** does not sell her timeshare after the next program, it is provided again at no cost and I'll be happy to do it again and again. Ms.****** only needs to notify me via email that she wants to run the Showcase program again and I'll be happy to do that.
  
  Kevin W****
  Vice-President, Timeshares By Owner Ph: *******************
  
  
  Consumer Response /* (2000, 11, 2022/12/09) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Apparently this company is not much more than a scam. I will have to accept the fact that they will continue to market my properties. I will be emailing him constantly to make sure I have continued advertising. I will also be checking the ********** and Showcase Marketing programs.
  
  However I am not completely satisfied with this resolution, at least a partial refund would be better. But this company seems to lie and scam and tell half truths.

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, 2022 I was contacted by a salesperson from Timeshares by Owner about selling/renting my Wyndham timeshare. I was interested in selling but was convinced to try to rent while my ownership was marketed for sale. I was skeptical because they asked for money up front rather than taking a commission of any rental/sale (like*******), which would better align our interests and motivate them to rent/sell my ownership. To help ensure I was not being scammed, I asked for a guarantee to at least get my initial fee of $1,745 back in rental income within six months. My contract states, "Owner will have offer within 6 months equal or greater to marketing fee or marketing fee to be refunded - $2400 per 100,000 points available for rent." This ensured I would get a legitimate offer for the specified amount to cover my marketing fee within six months or that fee would be refunded. The initial quality control person would not sign off on that guarantee so I had to get approval directly from Kevin W****, VP. I received numerous rental inquiries but none of them were equal to or greater than the amount promised in my contract and none actually materialized into a rental offer. I responded to dozens of inquiries stating we had availability and were eager to rent, but then never heard back with an offer, which causes me to question the legitimacy of the inquiries to begin with. Having had zero rentals for six months, I reached out to the VP Mr. W**** in July to ask about the guarantee and refund and he has continually ignored my requests. For almost four months he has failed to return any of my phone calls and his only response over email was that it's not his concern and he has others beneath him who will help me, although all of them have told me only he can resolve this since he was the one who approved the contract to begin with. Having had no resolution to my issue for several months, I am now hoping the BBB can help me simply receive what I was promised in my contract.
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/11/10) */
  Contact Name and Title: Kevin W****, VP
  Contact Phone: 888-707-8463 X321
  Contact Email: kw****@timesharesbyowner.com
  I have already provided a response to Mr. ********* in a response that took place a few days earlier than the receipt of his BBB complaint. It consisted of the following:
  
  "When you purchased our marketing program on January 12, 2022, you paid a marketing fee in the amount of $1749 to advertise your one-million plus points on our website and in our walk-in offices. Since you first purchased marketing through us, there have been at least 100 offers presented to you from our Concierge Department. The first offer took place on February 22, 2022 with an offer of $800 for a rental in Las Vegas. A subsequent offer took place on February 23 with a $2000 offer for week in south Florida. An offer on February 25 was for $2500 in the Myrtle Beach area. Offer after offer since that date have been in the range of $1000 to $3500 depending on location and points usage. All rental requests presented have been geographically in locations that you would be able to find Club Wyndham resort properties. It does not appear that you have thus far been successful at renting out any of your points through our services, which I have difficulty understanding, especially considering the fact that you have well over one-million points of availability. We have clients much like you that have over one-million Club Wyndham points that have successfully rented out their timeshare time and time again. One particular client has earned over $40,000 in offers by renting out his Club Wyndham points over the last three years. Clients that are the most successful are those that are the most flexible in regard to rental pricing.
  
  In your correspondence, you have indicated that you are entitled to a refund based on the fact that there was an addendum to your contract that indicated that you would you would receive $2400 in a rental fee for 100,000 points usage within a six month timeframe. On your contract in the original Owner's Profile, it stated that the "Owner will have offer within 6 months of equal or greater to marketing fee or marketing fee to be refunded - $2400 per 100,000 points available for rent." The way that I view the verbiage is that within six months of your initial advertising, we need to provide you with an offer of at least $1749 within the first six months. Just based on what was offered in rental fees on February 23 and February 25 (shown above), we certainly exceeded that expectation. As for $2400 per 100,000 points, that is simply information that would be written into the profile as a basis for ov***ll pricing, but all prices are open to negotiation--and 100,000 points is not a points configuration that Club Wyndham ever utilizes (gen***lly there's 77,000, 87,000, 121,000, 154,000, 210,000, etc). Certainly rental prices offered at any rate higher than the marketing fee paid meets the minimum criteria of the agreement. Ov***ll, there have been over 100 offers presented in all and at least 70 in the timeframe of the first six months. Just having success with a small percentage of the offers presented could have proven to be very lucrative if you had been perhaps a little flexible in the rental pricing. Based on the offers presented by our Concierge Department, the criteria of "offer within 6 months of equal or greater to marketing fee" has been met.
  
  In addition to the one ad that was included in your marketing fee, I did create a second ad for you to give your marketing more exposure. Ad #****** advertising your 1,105,000 points is your first ad. Ad #****** was an ad that was created to market the Wyndham Club Access Wyndham Destinations Points advertising over one-million points. Ad ******* was created later for more exposure to advertise your points under Club Wyndham Grand Desert. To locate your active marketing on our website, just go to www.timesharesbyowner.com and once on the site, at the top of the opening page, you will see a blank bar underneath verbiage that says "Search 1000s of Timeshares for Rent or Sale." Just enter ******, click "search" and your ad will pop up. Then click "View Details" and a close-up of your ad will appear. It is exactly the same process for ad *******.
  
  If you ever need an update or want to make changes to your marketing, do not hesitate to contact our fully staffed Client Services Dept at toll-free ********************************* Our Concierge Department that provides offers and works with you can always be reached at toll-free **************. As an ***** member, you also have exclusive access to our ***** line at *******************************. Finally, I have placed you on the "do not solicit" list, so that you are not contacted again to purchase more marketing."
  
  I stand behind my response to the complaint; however, Mr. ********* did not agree with my response based on the fact that his meaning of "offer" apparently does not match mine-- that from his Oxford dictionary meaning of the word. When I review the Merriam-Webster version, there are any number of meanings for offer that meet the criteria of the offer we utilize in our policies. Mr. ********* was presented with multiple offers of which some met the criteria that was added to Mr. *********'s guarantee. Timeshares by Owner has a guarantee to market a client's timeshare and that is essentially the only guarantee we have. If we have possibly not changed a rent or sale price, not immediately returned a call, or not provided an update, I apologize if indeed that has happened, but that does not in any way entitle someone to a refund. We advertise as contracted, provide "offers" as received and it is for whatever offer we receive no matter what may be the listed price. Obviously Mr. ********* is aware of that, just based on the various offers that he has received. Again, there is no entitlement to any refund. Mr. *********'s marketing has been effective and he has received numerous offers to date-- and I am sure, he will continue to do so.
  
  Kevin A. W****, VP/ Consumer Analyst, Timeshares By Owner Ph: (888) 707-8463 X321
  
  
  Consumer Response /* (3000, 7, 2022/11/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Mr. W****'s response is very disappointing. We could certainly quibble over definitions of the term "offer," so perhaps it's best to let a court of law decide what an appropriate legal definition is. What is more important, however, is the intent for which the guarantee in my contract was made. As I mentioned in my first complaint, when I was speaking with the salesperson, Alex V***, I was extremely skeptical regarding the procedures for Timeshares by Owner (TBO) and doubted I would earn my marketing fee back in rental income. We agreed upon a guarantee to ease my fears and as a way for them to stand by their service, which I understand was out of the norm for TBO. In fact, it was so exceptional the first manager, Ms. L****-L****, would not approve the guaranteed contract during the QA process and referred me back to Mr. W****. I then had a direct conversation with Mr. W**** who was fully aware of my concerns and knew the purpose and intent of the guarantee, which was to ensure I received my marketing fee back in the form of rental revenue within six months or it would be returned to me. His most recent interpretation that it was simply to receive an "offer" in that time is contrary to our previous discussions and understanding. If the language in the contract was intentionally worded to be ambiguous or to not reflect our agreement, then that is considered fraud and could result in criminal consequences. I believe the phone conversations between Mr. V***, Ms. L****-L****, and Mr. W**** and myself are all recorded, so perhaps we need to review those to remind Mr. W**** of the purpose and intent of the guarantee in hopes he will honor it.
  Another inaccuracy from Mr. W**** is the mention of the expectation of $2,400 for 100,000 points, which was in no way intended to be, "simply information that would be written into the profile as a basis for ov***ll pricing." That number was provided to me by Mr. V*** as a reasonable expectation for what TBO could provide and was specifically included to guarantee the minimum "offers" that would qualify under the guarantee. While it is true I received many "inquiries" from potential vacationers, none of them qualified based on the revenue AND cost to me to ensure I receive the amount of my marketing fee. Mr. W**** simply stating I received an "offer" of $1,000 or $2,000 is only part of the equation, since the cost to me is what actually determines the amount of income I would receive to cover my costs. None of the inquiries I received from January until now have met the criteria guaranteed in the contract of $2,400 for 100,000 points. However, I responded dozens of times positively with availability and a willingness to satisfy the budget requirements of the apparent vacationers and NEVER heard anything about them again, which hardly qualifies as a valid and binding offer. If I'm presented with an opportunity and accept yet never hear back, how can they possibly consider that a valid offer? Only one time did we actually ever make it to the Docusign contract stage, which constitutes an actual "offer," and that was for $350 at a cost to me of $342, which I agreed to simply to try to have at least one successful transaction. Unfortunately, even that fell through. Even though none of the inquiries individually satisfied what I was told to expect during the sales process, I was willing to accept less in hopes the aggregate of multiple successful transactions would help me earn my marketing fee back. I have yet to earn a single penny from my relationship with TBO and Mr. W****'s apparent surprise that is the case sounds disingenuous, since he is fully aware of the normal op***tions and int***ctions with owners. In addition, there was a stretch of approximately three months when I never received any communication or inquiries from TBO, so it's disappointing to hear how Mr. W**** can feel satisfied with what they've done since January to fulfill the expectations I was told during the sales process. Mr. V*** was the one who told me to expect a sales price of $.23 per point, and a rental value of $2,400 per 100,000 points, which is why that's included in the guarantee in the contract, and I am simply trying to hold them to the expectations they set, which was the entire purpose and intent of the language included in my contract. Mr. W****, Ms. L****-L****, Mr. V***, and every other TBO employee with whom I've come in contact are aware of those expectations, and since they have yet to follow through with any of the promises I was made, I believe I am entitled to a full refund of my marketing fee immediately.
  If I were cynical and thought the worst of those involved, I could see how I was just given promises and expectations detached from reality to get me to pay Timeshares by Owner money, even though they know those promises were unlikely to be fulfilled, and now they are going back on their word. If they were truly concerned about helping customers like me be successful renting their timeshares, then I would think the complete and utter failure in that regard would motivate them to make things right, stand by their service, and refund my money when they are unable to live up to the promises they made. If Mr. W**** and TBO were only concerned about scamming me out of my marketing fee, then I would expect them act exactly as they are acting. I truly hope I am wrong in this regard and am only asking them to honor what they promised me for failing to provide me with any rental income since January.
  
  
  Business Response /* (4000, 9, 2022/12/01) */
  To Whom It May Concern,
  
  I and/or representatives of the Client Services Department, have discussed all of the issues of concern by****** ********* in regard to his complaint against Timeshares By Owner. I'm sorry that he finds my response disappointing, which I only assume is because I do not agree with him that he is entitled to a full refund of his marketing fee. I see that there is a tacit threat that he will pursue legal action if we do not issue a full refund. He further states that we did not meet the guarantee that was provided to him from us. I'm sorry that he feels that way, but I do believe that I more than adequately responded to all of the issues that he presented in the first complaint that he filed, and I wholeheartedly believe that we provided the services as contracted--and actually went beyond those services.
  
  Dear Ms. Yes the agreement that was provided to Mr. ********* from Timeshares by Owner did go beyond any type of guarantee that Timeshares by Owner will ever provide. Our guarantee is to advertise a client's timeshare for rent through rental contracts and we add on the sale price at no additional price. In reference to what is allegedly my interpretation that Mr. ********* describes, I do not believe that there is an interpretation at all, as it actually clearcut in my opinion. The contract that he signed had an addendum that states as follows: "Owner will have offer within 6 months equal or greater to marketing fee or marketing fee to be refunded-- $2400 per 100,000 points." We certainly met that criteria. We had actually provided an offer that met the criteria of at least $1749 (Mr. *********'s marketing fee) on February 23 (a $2000 offer) and 25 (a $2500 offer) respectively. The addendum to the contract signed by Mr. ********* referenced an offer and did not mean that it had to be a successful rent. And certainly we have tried and continue to provide offers as recently as Nov 29. Club Wyndham resorts are popular properties and we close on rents all the time with clients that own such properties. Why it has not worked out for Mr. *********, I do not know, but most such clients are very flexible. As for the $2400 per 100,000 points, that's something in the profile that cannot be determined and Club Wyndham does not ever utilize a configuration of 100,000 points-- and none of it has to do with whatever expenses Mr. ********* may have associated with the rent. It is based on the actual agreed upon rental fee-- and that is what would be provided to Mr. ********* via check from Timeshares By Owner. We go through this process repeatedly with a great deal of success. If Mr. ********* wants to be technical, an offer above $2400 would meet that criteria, except that it will always vary as to how many points may be utilized (again there is no 100,000 point usage for a Club Wyndham). Mr. *********, at latest count has received 105 offers since January 13, 2022. In the first six months from January 13 to June 13, there were 63 offers. That's 8 to 13 offers a month. Mr. ********* is a Club Wyndham owner and should understand Wyndham resorts and how their points work; and there is nothing ambiguous about our contract. Just because Mr. ********* believes it is ambiguous does not mean that it is. How any of this can be determined as fraud does not register with me, nor could it result in criminal consequences. Mr. *********'s signature on a contract was not forced by any means and quality control calls were conducted of which he acknowledged his understanding of our services. I conducted a quality control call, and if the quality control failed, I would have ensured that a refund was issued
  
  Finally, our guarantee is to advertise a client's timeshare and that is exactly what we have been doing and continue to do. We have tremendous success, but we provide no guarantees beyond the marketing that we provide. Again, there was an additional guarantee given to Mr. *********, but we met the criteria of that guarantee. I'm sorry if Mr. ********* feels differently, but we have lived up to our promises. In fact, additional marketing is being provided at no additional cost; i.e., the ***** Plus marketing program and the Winter Showcase, which provides two digital marketing magazines, a three-month program online and email blasts that are provided to those that have expressed interest in Club Wyndham resorts and points.
  
  For an update anytime, Mr. ********* can call our Client Services Department at toll-free*********************************. Our Concierge Department that provides offers can be reached at *************** and the exclusive ***** line can be reached at ******************************.
  
  Kevin W****, Vice-President/ Consumer Analyst, Timeshares By Owner

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial transaction with Time Shares By Owner was on 10/4/2021 for an initial payment of $1485 supposedly for putting my time share in their system and setting up for Rent or sale. Then 12/7/2021 there was another payment of $1998 supposedly for putting my time share in a different market area. March 18, 2022 received a call from a different "department" for a supposedly different "service" that would provide more advertising exposure so I fell for that one too to the tune of $2100. Then July 18, 2022, I received another call from another "department" that supposedly deals more with sales rather than rental so I stupidly forked over another $2100. Am now into this for a total of $8581. Now I received another call yesterday, October 12, 2022, from supposedly yet another "department" (this time something to do with Market Trader) and now they want another $3598. But the funny thing is about this latest call, I received an email on 12/31/2021 that said "We are pleased to welcome you to be part of our diverse Timeshare Trader Magazine". They have forwarded offers to "rent" for ridiculously small sums which were not worth my time and effort because they DO NOTHING on the paperwork even for a rental. The time share owner has to do all the legwork that includes calling the resort, verifying the availability, making the reservation, etc.. Their standard phone ploy for all this more money is "we're doing something additional" or "you'll get your money back at the closing because all these fees are added to the sales price" and they always start a conversation out by saying "We have good news, do you have a few minutes?" but it's always the same thing.. give us more money so we can can do "more" to close this deal. But adding all these "fees" only drives the sales price higher making it impossible to sell. My husband was right and I never should have done anything with this company. The "stupidity" stops here today. Don't make my mistakes. This is a total scam!!!
  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/10/19) */
  Our records indicate that Ms.******** has been a client of Timeshares By Owner since October 4, 2021, having purchased marketing to advertise her *******'s Tortuga Club in the Cayman Islands. The first purchase was specifically for website/walk-in office advertising that remains active to this day with complete profiles and photos added for more prominence. Subsequent purchases took place on December 6, 2021, March 17, 2022 and July 15, 2022 to market the same timeshare in the Timeshare Trader, the ******************** Program (that included both the Timeshare Trader and ********** digital marketing magazines) and then the Showcase marketing program that included three months of the Summer Showcase and email blasts going out to those interested in the *******'s or something similar. All purchases require a signature on a contract before we can process the fees. Each of Ms.********' contracts were signed in advance of the purchase. Along with signed contracts, complete quality control call were conducted in which Ms.******** fully acknowledged her understanding of our marketing program and its terms and conditions. If there was a lack of understanding or acceptance in the quality control call, a full refund of the marketing fee would have been processed. In the contract, the ten-day cancellation timeframe was fully explained and there is no record of any notice of cancellation coming from Ms.******** within the ten-day timeframe as required in the contract.
  
  In Ms.********' complaint against Timeshares By Owner, she is requesting a refund and expresses concern over the fact that she has been repeatedly contacted to purchase more marketing-- and that she has actually purchased the marketing. She claims that she has to do all the work for these additional programs and that the offers have not been worth her time. In response, we promise to provide all offers no matter what they are. There are multiple marketing programs that can be sold to a client, and each program is not required after the first one is purchased, which will always include website/walk-in office advertising. Beyond the website, programs include the Timeshare Trader, **********, and Showcase-- and all provide something different with additional exposure. As for working with the Concierge Department, they will handle the rental transaction, but because we are not part of the resort that is being advertised, we cannot set up the week. The client has to determine availability, which is done like they were using the resort themselves, only having a guest staying in their place and being paid a rental fee to do just that. The total agreed upon fee is provided to the client and we do this over and over again with numerous clients. We are very successful and have a great team that closes on rentals all the time. As for the resale of a timeshare, we do not do the closing, but we work with a closing company that does the work once a client comes to terms with a buyer. We of course will act as a liaison through the entire process. In fact, Ms.******** has received offers through our concierge department. Renters have been known to become buyers, and we have received multiple positive reviews based on the services we have provided.
  
  Timeshares By Owner has been in business for 24 years helping clients rent and/or sell their timeshares. We generate millions in transmitted offers monthly, and our fully staffed Concierge Department closes on transactions all the time (sometimes up to five in one day). Our guarantee is to market a client's timeshare, and Timeshares By Owner has absolutely provided the services that we say we do, and we have been marketing as we said we would. Again, our guarantee is to market a client's timeshare and that is exactly what we have been doing. Once there is an offer, it comes from a representative of our Concierge Department and they will work with the client from offer to completion, be it rental or sale. We have also advertised in the USA Today as well as major city newspapers, billboards, TV ************************************************, direct mail marketing, internet, and other forms of media. We also attend trade shows, and we digitally distribute the Timeshare Trader and ********** magazines on a monthly basis. We do seasonal showcases that are digitally marketed and we send out email blasts directly to potential renters and buyers. We also sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.
  
  Just based on the fact that we have been marketing Ms.********' timeshare as contracted, there is no entitlement to any refund. To hopefully resolve matters, I will provide additional marketing for Ms.******** at no cost by placing her into our next edition of the ********** program and the Showcase Marketing programs. If Ms.******** ever has any questions or concerns regarding her marketing, she should not hesitate to contact our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. As an Elite member, she also has exclusive access to our Elite line at (844) 70ELITE or (844) 703-5483. Or, Ms.******** may feel free to contact me at [email protected].
  
  
  Consumer Response /* (2000, 7, 2022/10/28) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I knew up front what they were going to say. My main purpose of filing the complaint was to get my experience out there so that other people could look at it and make a more informed choice than I did. As is typical, the business will always try to make the complainant be the one at fault. So their response was expected.

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid tsbo $1990 to help sell my timeshare. I was told by a Richard he contacted vacationers after their interview with the resort. I was told a week ago by their customer service this was not the way they operated and what he promised was a total lie. I requested a refund and the credit card said after 6 months your screwed. So sellers beware this company is a total hoax and scam.
  

  Business Response

  Date: 09/16/2022

  Business Response /* (1000, 5, 2022/09/01) */
  To Whom It May Concern,
  
  I am in receipt of the recent complaint filed with your office by ***** *******. Our records indicate that Mr. ******* has been a client of Timeshares By Owner since May 27, 2010, having purchased marketing to advertise his Palace View Resort by Spinnaker in Branson. That advertising included website/walk-in office advertising as well as marketing in the Timeshare Trader digital marketing magazine. Subsequent purchases took place on June 8, 2011 and November 9, 2011, which included marketing for Club Wyndham smoky Mountains and another level of advertising for the Spinnaker property. The marketing that was purchased included website/walk-in office advertising and the****** **** program that included both the Timeshare Trader and****** **** marketing magazines. The most recent purchase on June 10, 2020 in the amount of $1990 was specifically for the Club Wyndham Smoky Mountains and a generic ad for all the points listed under Wyndham Club Access Wyndham Destinations Points.
  
  All purchases required a signature on a contract and all the contracts were signed in advance of the purchases. Along with the contracts, a complete quality control call was conducted right after the purchase to ensure that Mr. ******* fully understood our marketing program and our terms and conditions. In the contract, the ten-day cancellation timeframe was fully explained and in both the contract and quality control calls, the marketing program was fully explained and had to be acknowledged as being understood. There is no record of any notice of cancellation coming from Mr. ******* within the ten-day cancellation timeframe for any one of the marketing purchases.
  
  In Mr. *******'s complaint against Timeshares By Owner, he claims that the representative that sold him our services had promised that he contacted vacationers after their interview with the resort. In response, some of our clients interested in buying timeshare and/or renting timeshare have indeed visited resorts and have toured such properties with the possibility of purchasing. Buyers have often been through such tours and will look at Timeshares by Owner as a possibility for purchasing the same timeshare they have toured at a much lower price. It does not mean that such a client will buy Mr. *******'s timeshare. Many renters, and we rent a lot of timeshares through our services, do end up becoming buyers. They rent the timeshare; they like it and then buy it at a much lower price than at the resort itself. The last program we sell is the Showcase Marketing, which is three-month program of digital marketing and email blasts going out to clients that have expressed interest in timeshares that meet the criteria of the client purchasing the marketing. That is the program that Mr. ******* purchased last. Of course we inform people, as we did with Mr. *******, how successful we are, generating more than $10 million in offers on almost a monthly basis and closing on transactions all the time. Of course not everyone finds immediate success, nor do they necessarily receive exactly the amount of the rental or sale price listed.
  
  Timeshares By Owner has been in business for 24 years helping clients rent and/or sell their timeshares. We are maintaining a high rating with the BBB, we generate millions in transmitted offers monthly, and our fully staffed Concierge Department closes on transactions all the time (sometimes up to five in one day). Timeshares By Owner has absolutely provided the services that we say we do, and we have been marketing as we said we would. We cannot and will not guarantee a sale or rent within any certain timeframe or for any certain amount. Our guarantee is to market a client's timeshare and that is exactly what we have been doing. Once there is an offer, it comes from a representative of our Concierge Department and they will work with the client from offer to completion, be it rental or sale. We have also advertised in the USA Today as well as major city newspapers, billboards, TV (***********************************************, direct mail marketing, internet, and other forms of media. We also attend trade shows, and we now digitally distribute the Timeshare Trader and****** **** magazines on a monthly basis. We do seasonal showcases that are sent out in email blasts directly to potential renters and buyers, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.
  
  Just based on the fact that we have been marketing Mr. *******'s timeshare as contracted, there is no entitlement to any refund. To hopefully resolve matters, I will provide additional marketing for Mr. ******* into our next editions of the****** **** program and the Showcase Marketing program. If Mr. ******* has any questions, he should not hesitate to contact our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. Or, contact me at [email protected].
  
  Yours Truly,
  
  Kevin A. W****
  Consumer Analyst/ VP, Timeshares By Owner... Ph: (888) 707-8463 X321