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Business Profile

Timeshare Resale and Rental Marketing

Timeshares By Owner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Resale and Rental Marketing.

Complaints

This profile includes complaints for Timeshares By Owner's headquarters and its corporate-owned locations. To view all corporate locations, see

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Timeshares By Owner has 10 locations, listed below.

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    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid them $1700 eat in September of 2021 to help me sell my time share. They said the market was so hot and it will sell right away. Approximately every three months someone front the office insisting I need to pay more money to get this sale done. I was approached in January and the asked for $4500 more. I was approached today and said in order to sell this I need to send them $1500 more. I have seen no progress in this sale. They had promised me rentals but have seen nothing. I would like to get my initial fee back and end this relationship.

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 5, 2022/08/12) */
      Contact Name and Title: Kevin W****
      Contact Phone: (888) 707-8463
      Contact Email: [email protected]
      To Whom it May Concern,

      ************* together with *************** originally purchased marketing on June 8, 2019. The marketing purchase was specifically for website/walk-in office advertising to market the Holiday Inn Club Vacations Villages Resort located in Flint, Texas. The marketing remains active and is currently renewed through June of 2025. Ms. ******* and Mr. ******** subsequently purchased marketing on September 15, 2021 to advertise their same timeshare in our Autumn Showcase marketing program that included three months of digital marketing and email blasts going out to those interested in their timeshare or something like it.

      Before we could accept the advertising fees for either one of the marketing programs, Ms. ******* had to sign the contracts in advance of the fees being processed, which indicated that we were advertising her timeshare for both sale and/or rent. Right after each one of the marketing purchases, we conducted a quality control call in which it was acknowledged that the client fully understood the services that we provide. This included the fact that they paid for marketing, but that we could not guarantee what price would be received for either the sale or rent of the timeshare or when any offers might take place. They were informed that as soon as there was an offer, either one of them would be contacted by our Concierge Department, and whomever contacted them from the Concierge Department would work with him from offer to completion, be it a rental or sale offer. In fact, we close on rentals all the time and we often generate more than $10 million in offers on a monthly basis. Thus far, Ms. ******* and Mr. ******** have received two offers on their timeshare according to our records. The first offer took place on October 18, 2019 and the second offer took place on January 26, 2021. While those two offers apparently did not work out, it does not mean that future offers will not be successful.

      Based on the fact that we have been marketing Ms. *******' timeshare as contracted, there is no entitlement to any refund; however, I will provide additional marketing at no cost that includes both the Elite Plus and Showcase programs to see if we cannot get more offers. I will even work with the Concierge Department specifically to see if we cannot generate some offers. Ms. ******* and Mr. ******** have also been placed on the "do not solicit" list, so that they will not be contacted again to purchase any additional marketing.

      Kevin A. W****
      VP/ Consumer Analyst, Timeshares By Owner


      Consumer Response /* (3000, 7, 2022/08/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Interesting, I was contacted on August 12th. They promised me if I pay $800 more they will never ask for more money. I said I was happy to engage in that deal. They said they would put it in writing! It all sounded wonderful. I said send this "writing" over and I will have my lawyer review and I will proceed. They would not let me see any type of contract before they had my credit card number. I was uncomfortable proceeding with out my lawyer's approval. The sales person got off the phone very quickly when I said I could not give her my credit card number. They were once again pressing for more money with no action behind their claims.

      Also, I am not aware of any offers ever being made. I would gladly accept any offers. All calls begin with the request for more money before they can proceed with the marketing of the time share.


      Business Response /* (4000, 9, 2022/08/19) */
      To Whom It May Concern:

      In response to the rebuttal filed by *************, I'm sorry that my response is not acceptable, but I stand behind what I stated. First of all, any marketing purchase that a client purchases never means that they have to purchase anything additional. Our marketing consists of website/walk-in office advertising, which will always remain active, as long as it is renewed at the end of the six-month contract periods. Other marketing includes the Timeshare Trader digital marketing magazine, the Elite Plus program that includes both a Timeshare Trader and Elite Plus magazines, the Showcase that is a three-month seasonal digital marketing that also includes email blasts. Again, no one has to purchase additional marketing. I have actually placed Ms. ******* on the "do not solicit" list, so that she is not contacted again to purchase additional marketing.

      As for seeing a contract in advance, that should never be a problem-- and we do not accept payment on any marketing fees until a contract is signed in advance. As for offers, we maintain notes on all offers provided and indeed they did take place. The offer that took place on Oct. 18, 2019, consisted of the following and was provided by Peter H******* in our Concierge Dept-- "Transmitted Rental Offer ID:****** Rental Offer: RENTAL OFFER
      MYRTLE BEACH CHECKING IN ON JULY 18, 2020 FOR ONE WEEK. REQUIRES A TWO BEDROOM UNIT FOR SIX GUESTS. BUDGET $1300 Please furnish any & all additional fees charged by resort upon check-in. VID # ***** REQ #****** MYRTLE BEACH SC INQ: KELLY O._____________ACCT"... The offer that took place on Jan 26, 2021 consisted of the following: "Transmitted Rental Offer ID: 35604 01/25/2021 - Assigned to Gigi by Shelby F****, TX February 13th to February 16th 2021 Needs accommodations for 2 Adults who require a One-bedroom unit Budget $400-550"-- and was presented by Gigi B***** in our Concierge Dept. The most recent offer that took place was on Aug 12 and consisted of: "Transmitted Rental Offer ID: ***** LOOKING FOR A RESORT IN GATLINBURG OR PIGEON FORGE, TENNESSEE CHECKING IN ON SEPTEMBER 15, 2022 FOR FOUR NIGHTS. REQUIRES A TWO BEDROOM UNIT FOR FOUR GUESTS. BUDGET UNDER $1000 VID****** REQ ***** GATLINBURG OR PIGEON FORGE, INQ-SHONA P. ACCOUNT MANAGER-PETER & GIGI ***********

      Our Concierge Department is very good at what it does and we close on rentals all the time. As for a sale, as soon as you come to terms with a buyer, we have someone that will specifically work with you on the closing of your timeshare. We do not do the closing; we generally work with a company known as Resort Closings to handle the closing, but we will work as liaison through that process. As stated previously, I will provide additional marketing at no additional cost and I am working with the Concierge Dept to see if we can generate some offers on your timeshare.

      Kevin A. W****
      Consumer Analyst/ VP
      Timeshares By Owner Ph: (888) 707-8463 X321
    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the company to help sell our Hilton timeshare over six months ago. They charged me $1,485 to market the property. I have received no offers. The only correspondence received has been to up sell me to their platinum showcase for an additional $3,500. This company is a complete scam and should not be allowed to steal money from more people.

      Business Response

      Date: 08/24/2022

      Business Response /* (1000, 5, 2022/07/29) */
      To Whom it May Concern,

      ******* ********* originally purchased marketing on January 21, 2022. The marketing purchase included both website/walk-in office and the Timeshare trader digital marketing magazine. Before we could accept the advertising fee in the amount of $1498, Mr. ********* had to sign the contract, which indicated that we were advertising his Hilton Grand Vacations Club at Tuscany Village in Orlando for both a sale and rental price. Right after the marketing purchase, we conducted a quality control call in which he acknowledged his understanding of the services that we provide, which included the fact that he paid for marketing, but that we could not guarantee what price he would receive for either the sale or rent of his timeshare or when he would receive any offers. He was informed that as soon as there was an offer, he would be contacted by our Concierge Department, and whomever contacted him would work with him from offer to completion, be it a rental or sale offer. In fact we close on rentals all the time and we do often generate more than $10 million in offers on a monthly basis. While Mr. ********* has not yet received an offer, it does not mean that he will not. There is not any entitlement to any refund based on the fact that we have been advertising his timeshare as contracted and promised; however, I will provide additional marketing at no additional cost that includes both the Elite plus and Showcase programs to see if we cannot get him some offers. Mr. ********* is also placed on the "do not solicit" list, so that he will not be contacted again to purchase any additional marketing.

      Yours Truly,

      Kevin A. W****, VP, Timeshares By Owner Ph: (888) 707-8463 X321


      Consumer Response /* (3000, 7, 2022/08/01) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      This is the same cookie cutter response given to the other 50+ complaints on the BBB website. Further evidence to prove what a scam operation this company is running . I want my money back!


      Business Response /* (4000, 9, 2022/08/02) */
      To Whom It May Concern,

      I respond to each and every consumer complaint individually, and I state the facts as I know them. It is not a cookie cutter response by any means. It is responding specifically to what happens to be issues within ******* *********'s complaint.

      What we did was provide the marketing services that were contracted by Mr. *********. He signed a contract in advance of the purchase, we conducted a quality control call in which he acknowledged his understanding of the services that we provide. We cannot guarantee a timeframe that a timeshare will rent or sell or what price will be received. He purchased marketing and that is exactly what we provided-- ad we have a record of tremendous success. I have said that I will provide additional marketing at no extra cost, and I will work with the Concierge Dept in finding offers for Mr. ********* that meet the criteria of his timeshare

      We provided the marketing; I am even taking the marketing a step further. The services we promised and contracted have been provided and will continue to be provided; therefore, there is no entitlement to any refund.

      Sincerely,

      Kevin A. W****, VP/Consumer Analyst, Timeshares By Owner-- Ph: (888) 707-8463 X321

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