Reviews
This profile includes reviews for Hilton Grand Vacations, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 732 Customer Reviews
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Review fromChristine F
Date: 08/16/2022
1 starChristine F
Date: 08/16/2022
After being an owner with HGVC, I can safely say that I want nothing to do with ANY timeshare ever again. The salespeople are abusive, I was deceived about what I was buying, and I am fed up! I should have never taken the free vacation they offered. During the couple hour presentation (not 45 mins as promised), I was shown graphs and charts that were difficult to follow. These were supposed to show the value of the timeshare and how it was so much cheaper than regular vacations. Yet all I've done is shell out money for something I can never use, mostly because availability issues. I was even promised I could stay in exotic places and Disney properties, neither of which are true. Another flat-out lie was being told I was purchasing real estate. I don't own any property, only points to use at properties. That is NOT the investment the salespeople said it would be. I have a feeling these details are why I was rushed through the contract. They didn't want me to catch the lies before I was on the hook for the contract!
Hilton Grand Vacations, Inc.
Date: 08/23/2022
Hello Christine, we regret to hear about your experience and appreciate you for reaching out to us. We have directed this to our team to look into further and a Club Counselor will contact you directly.Review fromHenry M
Date: 08/13/2022
1 starHenry M
Date: 08/13/2022
I tried being nice, but I was ignored. Now I need to take it to the next level to get Hilton's attention about my concerns and anger with their company. I wrote Hilton at the beginning of last month (June). It is now August and I have yet to hear a word from them. They lured me in with their untruthful sales tactics and now I am in a never-ending cycle of rising fees for something that is near impossible to use. Their "hour long presentation", turned into 4 long excruciating hours of high-pressure sales tactics that ended up wearing us out. I would have walked out had they not taken my driver's license when I checked in. Everything they do is designed to hold you against your will and deceive you. I am a victim of their cruel games and they intentionally screwed me over because I am older. What they did was elder abuse, and I will not stay quiet until this all gets resolved.Hilton Grand Vacations, Inc.
Date: 08/17/2022
Hello Henry, we are disappointed to hear that this was your experience. Please know that we have shared your information with our Team and have asked that they reach out to you to assist. Thank you!Review from[email protected]
Date: 08/12/2022
1 star[email protected]
Date: 08/12/2022
I had been a happy owner with Monarch for many years until they were purchased by Diamond Resorts. Diamond began calling me telling me about this amazing offer they had so I went to the meeting they had claimed was going to only take 2-3 hours. Instead, it was over 5 hours! This was not the worst part!! After the long hours of pressure to purchase, I finally agreed to sign, yet the sales staff made we wait for NEARLY TWO HOURS for the "paperwork to be ready", so I eventually just walked out. Approximately 2 hours after, I received a call apologizing for the inconvenience and offering to come to my house to finish up the process. This is so UNPROFESSIONAL and INAPPROPRIATE!! The amount of pressure he applied over the phone was absurd. I never called him back after, but he has continued to call me multiple times!! In 2018, I was called and offered a 3 day/2 night stay in Las Vegas as long as I go to another meeting. At the meeting, the salesperson gave me the same pitch again! When I asked for time to think and consider, they only gave me 15 minutes! Not long enough!! I regrettably signed and realized EVERYTHING they told me was a complete lie. My fees went up, there is no availability, and my points are not worth anything leading me to pay out of pocket if I want to book a room. Diamond lied to me for their own benefit. They do not care about their customers and I encourage everyone to stay far away.Hilton Grand Vacations, Inc.
Date: 08/12/2022
Hello Alice, we are disappointed to hear this about your experience and would like to look into this for you. Please reach out us through our inbox at ******@hgv.com with more details on your experience along with your contact information (name, phone number, email address, and membership ID, if applicable) in order for us to assist further.Review fromEricka M
Date: 08/12/2022
1 starEricka M
Date: 08/12/2022
We are giving Hilton one star for several reasons. First, you don't need to own a timeshare to stay at the Hilton properties. You are welcome to book a trip to any location at any time as a non owner. You will also save on fees and monthly mortgage payments that aren't necessary. Hilton timeshare owners only get a small portion of the resort, so even if you can't get in with your points you are welcome to pay out of pocket and stay as a non-owner. This of course was never mentioned to us and we only learned this after we tried booking vacations. We feel like the sales people purposely misled us into thinking that we were going to be owners of something. Like this was a big investment or something and we have learned that is simply not true. We don't trust what anyone here tells us. Hilton claims they don't let you give back the contract or sell it to them. Again, this is not what we were promised by the lovely sales people. We are disgusted at the money wasted on the timeshare. We would really like our money back and for our sales person to reverse our transaction since they were not honest.Hilton Grand Vacations, Inc.
Date: 08/12/2022
Thank you for sharing your feedback with us. We are disappointed to hear that this has been your experience. Please know that we have shared this with our Team and a Club Counselor will be in touch for more information. Thank you!Review fromVincent B
Date: 08/11/2022
1 starVincent B
Date: 08/11/2022
We are absolutely disgusted with this company. Hilton has me and my wife so upset that we have had to ask our daughter to help communicate with them. They're that frustrating. For example - Not only is the timeshare bad but I sent a letter and email more than a month ago and there has NOT BEEN ANY REPLY. They're bad at everything.Hilton Grand Vacations, Inc.
Date: 08/11/2022
Hello Vincent, we a disappointed to hear that this has been your experience. Please know that we have shared this with our Team and a Club Counselor will be in touch to assist. Thank you!Review fromRichard S
Date: 08/10/2022
1 starRichard S
Date: 08/10/2022
Lying cheating unscrupulous sales people. Minus 5 stars rating. Total rip off artists. It should be illegal for this company to do business way they do. They suck.Hilton Grand Vacations, Inc.
Date: 08/10/2022
Hello Richard, our offer to help is sincere and we would like to look into this for you. Please feel free to reach out to us with more information on your experience and your contact information through our inbox ******@hgv.com in order for us to get the assistance you need.Review fromRichard A
Date: 08/08/2022
1 starRichard A
Date: 08/08/2022
Hilton Grand Vacations is absolute nonsense. I was sold a Rental stay at their Hilton Club on W57th in Manhattan. I intended spending my 60th birthday there. When I called to make the Reservation, I was told I couldn't because 30 days hadn't occurred. That was never mentioned when the lady in FL was selling me the package. I was told the reservation was good for 12 months and only had to reserve 2 weeks prior to arrival. Erin ****** was extremely unhelpful rude and condescending. She is based in FL. I asked for the Supervisor 3 separate times and was told she was busy helping others. I spell RACISM. I guess she could tell I am BLACK because of my accent. The supervisor's name is Leti ********.
You will be hearing from my lawyer.
This is totally unacceptable. Hilton has messed up all my 60th Birthday plans.Hilton Grand Vacations, Inc.
Date: 08/10/2022
Hello Richard. We apologize that this was your experience. Please know that we have shared this feedback with our team and they will be reaching out directly to assist. Thank you for making us aware.Review fromElle L
Date: 08/04/2022
1 starElle L
Date: 08/04/2022
I booked this stay, because I was thinking about buying a time share now that I am getting ready to retire. If I could leave zero stars, you can bet I would. This is a scam, a bait and switch con. Don't waist your time or money. I was told that the people selling the stays will tell you anything to get you to purchase. I asked for a ocean front stay and was told that they don't offer that, even though I was told it would be ocean front. I asked for several dates and every one of them was unavailable. Every one. I asked for a refund and was told not refundable. If none of my dates that I am available are not available, then don't you think you could get a refund? A charge back may be the only option at this point. Hilton was a place I thought was kind of above the rest, type thing, but that is not the case. If you notice on every single review Hilton Grand responds with the same thing, which I am listing. This is the response always. "we are disappointed to hear that this has been your experience. We have shared this with our team and they will be in touch to assist you." They are disappointed? I am disappointed. Save yourself lots of grief and aggravation. Walk away. Don't fall for it! This is your typical con game, bait and switch. Honestly this is a joke. Luckily it wasn't a lot of money. But If you want to do the right thing Hilton, don't be disappointed, just give me a refund.Hilton Grand Vacations, Inc.
Date: 08/09/2022
Hello Elle, we strive to provide world-class service and in this case, it seems like we have missed the mark. We have shared this information with our team. Please know that a Club Counselor will be in touch to assist you.Review fromalva r
Date: 08/01/2022
1 staralva r
Date: 08/01/2022
This company is full of false promises. We purchased the timeshare under the impression that we would be able to travel to Ireland and after we bought into it, we learned we had to buy a Sampler Package to do that. We spent $3995 on that package in 2019 and were never able to use it. This company outright lied to us. We are still making payments on a $16000 loan and paying $1145/yr. for maintenance fees. This is the worst experience I've ever had with any company. I would not recommend this company or any timeshare business to anyone.Hilton Grand Vacations, Inc.
Date: 08/01/2022
Hello Alva, we regret to hear about your experience and would like to assist you. Please reach out to us directly through ******@hgv.com with more details on your experience along with your contact information (name, phone number, member ID if applicable, and email address) in order for us to help.Review fromJose C
Date: 07/29/2022
1 starJose C
Date: 07/29/2022
No Text ProvidedHilton Grand Vacations, Inc.
Date: 07/29/2022
Hello Jose, we regret to hear about your experience and would like to assist you. Please reach out to us directly through ******@hgv.com with more details on your experience along with your contact information (name, phone number, membership ID, if applicable, and email address) in order for us to help.
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