Reviews
This profile includes reviews for Hilton Grand Vacations, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 732 Customer Reviews
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Review fromCheryl W
Date: 07/29/2022
1 starCheryl W
Date: 07/29/2022
It is beyond ridiculous the hoops that Hilton Grand Vacations expects their owners to jump through to terminate their timeshare! We have been trying to work with them for 2 years regarding being released. The company just does not care about our concerns or the reasons we have expressed repeatedly. They do care that they receive payment from us, we have continuously paid Hilton Grand Vacations despite being dissatisfied and unhappy with our ownership and that has not been taken into consideration. We just want to stop feeling like hostages to Hilton Grand Vacations, what can we do to end this? One thing is for sure Hilton does not value their owners and condones untrue business tactics from its sales personnel.
Hilton Grand Vacations, Inc.
Date: 07/29/2022
Hello Cheryl, we are disappointed to hear that this has been your experience. We have shared this with our team and they will be in touch to assist you.
Review fromMochael N
Date: 07/29/2022
1 starMochael N
Date: 07/29/2022
DO NOT go to a SALES presentation with Hilton. I got roped into a timeshare I did not want because of their heartless salespeople. I was without my Parkinson's medication, which was causing physical, mental, and emotional distress, yet they would not let my wife and I leave! We were there on a "free" vacation, which salespeople used to blackmail us. We were told that if we did not sign a contract, we'd be responsible for the whole amount of our stay- $250 PER NIGHT. When it came to using the timeshare, there were nothing but issues. I tried multiple times to reach Hilton for assistance and to inform them about my dissatisfaction but never had ANY of my calls returned. After being lied to about availability, not receiving assistance when I ask for it, and being held hostage, I am beyond upset. In hindsight, I should have just paid the $250 per night!Hilton Grand Vacations, Inc.
Date: 07/29/2022
Hello, we are disappointed to hear that this was your experience. Please know that we have shared this with our team and Club Counselor will be reaching out to assist you.
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