Complaints

This profile includes complaints for Marriott Vacations Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Marriott Vacations Worldwide

  P O Box 690549 Orlando, FL 32821

• 

  Vistana Resort

  400 Garden City Plaza, Garden City, NY 11530

• 

  Marriott Vacation Club International

  1401 Lee Hwy Arlington, VA 22209-1201

• 

  Marriott Vacation Club International

  1127 Connecticut Avenue NW, 7th Floor Washington, DC 20036-4301

• 

  Marriott Vacations Worldwide

  71 S Ocean Ave Palm Beach Shores, FL 33404-6225

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to express my dissatisfaction and concerns about the timeshare service provided by Marriott, and their unwillingness to help me explore alternatives to exit my timeshare contract (*********). I am currently entangled in a contract that is becoming increasingly unsatisfactory, while Marriott seems determined to keep me in the dark about possible solutions.The main issue is that Marriott, while aware of my desire to exit the timeshare, has stated that they are unable to assist me due to an open loan I have with them. The lack of transparency regarding the justification of this claim is both perplexing and unsettling for me. It is perplexing as to why an open loan hinders the possibility of exiting a contract and unsettling as Marriott provides vague answers instead of concrete reasons.I am seeking your assistance to obtain a clear, definitive explanation from Marriott. I am eager to understand what specific actions are required from my end to exit the timeshare. Is it an indispensable condition to cease payments completely, or are there other viable options that Marriott has failed to disclose?In my view, Marriott's opaqueness hinders customers from making informed decisions and violates their right to gain a full understanding of the terms and conditions of a contract. This not only affects my situation but could potentially impact others as well.Due to a lack of cooperation from Marriott's end, I am turning to the Better Business Bureau, hoping that your intervention will yield a satisfactory resolution. I appreciate your diligent review of my complaint.Thank you,**** and ***** **********

  Business Response

  Date: 08/26/2024

  We are sorry to receive this complaint from Mrs. *********** especially since she has been an owner with our organization since 2017.  In May of 2021, Mrs. ********** purchased an additional ***** Club Points in the Marriott ************* Destinations Program.  This purchase was financed and there is still a substantial sum outstanding on the loan.  The reason why the organization is unable to accept a deed back of ********************** Points is because of the outstanding debt owed.  The organization will not reacquire ownership interests with any sort of debt associated with it.  Mrs. ********** is welcome to list her Club Points for sale on the open market for a price that she deems fair and reasonable.  The process is no different than listing a home or any other form of deeded real estate.  

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22090359
  
  I am rejecting this response because:
  Then what other options do you have for your owners, who still owe a balance, but no longer want the timeshare? 
  Sincerely,
  
  **** & ***** **********

  Business Response

  Date: 09/12/2024

  Owners who are unable to meet the terms of their financing will fall into the loss mitigation/foreclosure process. Typically, unpaid mortgage accounts will begin to receive foreclosure notification in-between 120 and 180 days from the due date of their first missed payment.

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  30 July 2024 I want to reserve a hotel room for two nights for myself and my son at Marriott's ********************* at ****************** in *******, ** using my accrued "Bonvoy" membership points. ****** points are needed for the room offer, and I have ******. I followed their online instructions to purchase the additional ****** "points" for $300. My first attempt with my JetBlue Plus MasterCard (BarclayscardUS) was not accepted with an error message stating that "my payment account details must match exactly." I could find nothing wrong except that I had not spelled my surname with an initial cap so I tried that. The same error message resulted so I checked my MC account online and discovered two holds for a total of $600 but no points purchase or room reservation with Marriott! Multiple phone calls to both Barclays and to Marriott's customer service were "pointless." Both parties told me that it was too bad for me, but no exceptions will be made to dropping these holds or providing my reservation for at least 3-5 business days. Marriott customer service refused to verify with Barclayscard my payments while Barclays refused to release the holds that took away $600 of purchasing! I have no reservation for my trip planned to ****** to help my 87-years-old father with his home hospice care and I do not have $600 in funds to use of my primary travel credit card. The room that I was reserving at the time was for a king *** with a sofa*** and full room amenities. None seem available now 8 hours later as I write I want the hotel reservation at the rate that I was promised for the relatively upscale room and an immediate reversal of unauthorized holds of $600 on my ******* issued JetBlue Plus MasterCard. There should be compensation as well for the turmoil and the completely unnecessary emotionally draining waste of much personal time in this matter. (120+ minutes of discussion and phone tree holds only to be answered by surly and hostile customer service reps).

  Customer Answer

  Date: 07/31/2024

  Attached is my response to Marriott and their attempt to absolve themselves of any responsibility for tying up my funds and not providing a reservation. 

  Business Response

  Date: 08/01/2024

  **************** has filed his complaint with the wrong organization.  Marriott Vacations Worldwide has not business dealings with Marriott's ********************** at **************************************************************  Marriott Vacations Worldwide is a vacation ownership company that spun-off from Marriott ************* ******** in 2011.  **************** should pursue this matter with Marriott ************* and he may reach their Customer *********** at ************.  

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The BBB address directory was not the best for this attempt to file a complaint, so I have refiled with the same information against Marriott International.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a room at the Marriott grande Lakes for July 7th. My family and I stayed for a few hours to use the waterpark. I paid for my reservation in full using my Marriott reward points as I frequent the Marriott often. While at the waterpark, we charged a total of $141 which was a few drinks and two kids meals. I have been charged $282 it has been three weeks now, and they will not correct the charge and refund my money. The statement that they sent me has someone elses charges from the Poolside bar. Three weeks ago, I was told that the head of food and beverage would look into that and get right back to me and that has not occurred. I then went back to June for a previous day for a conference and uncovered a charge of $181 that could not possibly exist as everything was charged to my business company card. Therefore, the accessed my debit card through my Marriott account illegally and put fraudulent charges to that card. This is a common occurrence as I am now finding out. My wife and I have tried emailing several people there that We uncovered through our research would be in charge of these matters and they do not accept our emails. They are returned back. Phone calls have gotten us nowhere as they tell us they will look into it and we never hear back. We want the money returned to us. Both the $141 and the $181. They have had ample time to research and investigate. If they are not willing to return my money, then my next step will be with the police department, providing them the information proving that my credit card information was stolen by one of their employees.

  Business Response

  Date: 08/29/2024

  **************** has filed is complaint with the wrong company.  The **** Marriott hotel in *******, ******* is operated by Marriott ******************************************** Marriott Vacations Worldwide, spun-off from Marriott Internatinoal in 2011 and we are a separate company.  **************** is encouraged to contact Marriott International Customer Care at ************.  

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a refund for a Marriott ************* voucher that we are unable to use due to extenuating medical circumstances. My spouse has been diagnosed with cancer, and as per the doctors orders, we are unable to travel or attend any timeshare presentations at this time. Consequently, we are unable to utilize the voucher provided.Given the serious nature of my spouse's illness, our ability to use the voucher for its intended purpose has been severely impacted. We have contacted Marriott ************* customer service to explain our situation, but have not received a satisfactory resolution regarding a refund for the unused voucher, they only offered to extend the voucher's expiration.

  Business Response

  Date: 08/20/2024

  Sent: Tuesday, August 20, 2024 2:18 PM
  To: *********************
  Subject: MVW Customer Advocacy
  
  Good afternoon ****************,
  
  I received a Better Business Bureau complaint from you regarding a promotional package that you purchased on December 27, 2022. I appreciate this opportunity to respond on behalf of Marriott *************.
  
  I am so sorry to hear about your wife and her current medical state.  I wish your wife and your family the best during this difficult time.  In an effort to assist you I have contacted the management team who oversees our promotional package division.  Given the unfortunate circumstances I was able to advocate for a full refund of your promotional package.  $199 is in the process of being refunded back to your **** card ending in 4338.  Please allow 7 to 10 days for the refund to appear on your online credit card statement. 
  
  I would appreciate a brief response just so I know you received my email.  Thank you for contacting the Customer *************** for Marriott ************* and allowing me this opportunity to better serve you.
  
  Kind regards,
  
  MARRIOTT VACATIONS WORLDWIDE

  Customer Answer

  Date: 08/20/2024

  The company has refunded me and wish to withdraw the complain.

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 08/21/2024

  I accepted the Business's response and wish to withdraw the complaint

• Initial Complaint

  Date:07/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with my experience with Vistana. I was pressured into attending a high-intensity sales meeting where I was given false information about the fixed rate of my HOA fees. Despite being told that my fees would remain unchanged, they have recently increased by $500. This seems to be a clear case of misrepresentation and deception on the part of Vistana. I was given the impression that I had options when it came to my ownership of the timeshare. I was told that I could either rent the property or do a deed back, but I have found that these options are either not available or are nearly impossible to execute successfully. It is unacceptable to lure customers in with false or misleading promises. The sales tactics used by Vistana were highly unethical and I do not want others to fall victim to the same misleading practices.***-R ********

  Business Response

  Date: 09/18/2024

  Our records indicate that Mr. ******** purchased ******* StarOptions in the Westin Aventuras Program on June 18, 2023.  Unfortunately, he has not kept up with his mortgage payments and is currently in default.  

  Maintenance fees were fully disclosed to Mr. ******** at the point of sale.  2024 maintenance fees were determined in late summer 2023.  ****************** purchased a few months prior, our sales department only the prior year's maintenance fee data to go off of.  The program rules and governing documents state that maintenance fees will fluctuate depending on each resort's operational expenses, reserve funding and any other costs deemed necessary by the Association.  The Westin Aventuras program is comprised of three resorts in ******, each with their own separate Condominium **********************  The ********************* pays each of these resort associations separately.  **************************** maintenance fees are an average of the three resorts that make up the Westin Aventuras program.  2024 maintenance fees did increase significantly over 2023, the increase is attributed to several inflationary factors including: fluctuations in the value of the Mexican Peso, wages, insurance and utilities.  

  In August of 2023 Mr. ******** received an invoice from the *****************************  Included with the invoice was a letter from ****** *****, **************************** Board President, with additional details about the 2024 budget.  A copy of this letter can be sent to Mr. ******** upon request.

  Customer Answer

  Date: 09/21/2024

   
  Complaint: 22048445
  
  I firmly reject Marriott's response. I felt undue pressure to attend a high-pressure sales meeting, where I was misled about the fixed rate of my HOA fees. Despite being assured that my fees would remain stable, they've surged by $500 recently. This is a clear instance of misrepresentation and deception by Vistana. I was led to believe I had options regarding my timeshare ownership, including renting the property or executing a deed-back, only to find out these options are either unavailable or nearly impossible to pursue. It's simply unacceptable for customers to be lured in by false or misleading promises.  We deserve transparency and honesty in our dealings.
  
  Sincerely,
  
  ***-R ********

  Business Response

  Date: 09/25/2024

  At the time of purchase Mr. ******** received a detailed ***************** Checklist that addresses resale, rental and investment potential for his ownership interests.  Owners can make reservations and rent them from time to time during the years that they are unable to travel, so long as this type of activity is not repetitive or occurring on a commercial level.  The ***************** Checklist also includes maintenance fee disclosures.  While we are sorry that Mr. ******** remains disappointed with the fees owed to the ****************************; the fees are necessary for reasons explained in our prior response.

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22048445
  
  I reject the timeshare's response. The timeshare uses high-pressure sales tactics to get consumers to sign, and they do not allow time to review the documents. It's all right then and theretoday only!!! If you ask a question, the salesperson just tells you anything to secure your signature. The contract should be voided due to those circumstances alone.
  
  ***-r ********

  Business Response

  Date: 10/01/2024

  We respectfully disagree that Mr. ******** was pressured or coerced into his purchase.  In addition, all new purchasers are provided with a 10-day rescission period.  The rescission period is disclosed in bold, conspicuous font just above the signature line of every contract.  Mr. ******** could have cancelled his purchase within this timeframe for any reason or if he felt uncomfortable with move forward to closing.

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I accepted an offer for a 3 night stay for $199. We fully understood that we'd have to attend a sales presentation. What was NOT explained when we made the reservation was that the sales presentation was not at the property where we'd be staying (it's 15 minutes away and we would not have a car). Also, we tried multiple times to schedule the presentation by calling and requesting a time slot, but no one would call us back. By the time we actually got ahold of someone to get a time for the sales presentation, the time slots did not fit with the plans we had made for our vacation. Marriott would not let us cancel and get a refund of the $199 - they would only give us 6 more months to book a new stay, which does not work for us.

  Customer Answer

  Date: 08/06/2024

  I'm not sure why this complaint was closed? There was no inappropriate language. If you need any additional details, please let me know and I'd be happy to provide them.

  Business Response

  Date: 11/06/2024

  Sent: Wednesday, November 6, 2024 12:29 PM
  To: ********************************
  Subject: MVW Executive Office
  
  Good day Mr. ************** I am in receipt of your complaint filed with the Better Business Bureau.
  
  I apologize for the misunderstanding in relation to a promotional package that you purchased to visit one of our ******* resorts for $199.  In order to resolve this matter amicably for you I have asked our promotional package office to cancel and refund your package. 
  
  It appears as though you may have already initiated a chargeback for the $199 charge through your bank, which will convolute the process as our accounting office will likely need to wait for the credit card chargeback process to be finalized before they can proceed.  This is to prevent the $199 from potentially being refunded twice. 
  
  I will continue to monitor your account from my end and provide you with updates as I receive them.
  
  Thank you,
  
  
  MARRIOTT VACATIONS WORLDWIDE

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2024, Sheraton Vistana Resort collected a deposit of $150 on my wife's credit card. We contacted the resort regarding this hold, but they still have not released it after two weeks.

  Business Response

  Date: 03/04/2025

  Our records reflect that this matter was resolved on July 26, 2024 when corporate Customer Advocacy Manager, *** *****, contacted Mr. ****** regarding the $150 incidental hold on his credit card.  At that time Mr. ****** confirmed that the incidental hold had dropped off.

• Initial Complaint

  Date:07/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name:Marriott Streamside Birch, Marriott ************* Complaint Details:Incident Date:June 20, 2024 Description of the Problem:We were granted a late checkout at the Marriott Streamside Birch in ****, **. Upon returning to our room before the agreed checkout time, we discovered that housekeeping had removed all our remaining items, including over $300 of food and drinks and some personal items. The hotel manager, ****** ******, assured us we would be compensated and offered a complimentary stay. Despite multiple follow-ups, the management has been unresponsive and has not fulfilled their promise. This incident has caused significant inconvenience and loss.Desired Resolution:We seek the compensation and complimentary stay that were promised, along with an apology for the inconvenience ************** Information:**** ****** ************** *******************

  Business Response

  Date: 11/06/2024

  This matter was addressed by General Manager *** ****** and corporate Customer Advocacy Manager, ******* ********** in August.  In order to resolve the matter a $350 gift card was sent to Mr. ******* Mr. ******************** and signed for the gift card,  tracking number of 777744168225.  We consider this matter closed.

• Initial Complaint

  Date:07/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at the Marriott July ***** I was charged and agreed to pay upon check in ****** per night. Upon checkout I was charged ****** for 2 nights although this was booked on the same reservation. The rate change on the weekend was not made aware by the company or 3rd party booking site prior to check in. The manager ******************* refuses to take responsibility/ discuss the issue with me for the unknown rate adjustment. I was unaware of such a change until checkout when I received the receipt. When booking the rate on booking.com stated ****** per night. It did not state the rate could change or vary due to the weekend. ******************* also stated he did not like the tone used of a black woman and disconnected the call several times which I have the phone records as proof.

  Business Response

  Date: 07/24/2024

  It is important to note that **************** did not arrange this stay through our organization, but rather through a third-party wholesale website www.booking.com.  The information we received from booking.com is that ******************** original reservation was modified in May and the rate established at that time was $287.10 for Thursday, July 11th and $404.10 for the nights of Friday, July 12 and Saturday, July 13th.  While there was no discrepancy on our end, if **************** would like to pursue this matter she would need to contact booking.com as that is where her reservations were made.  

  We have also investigated **************** allegations towards our General Manager.  The General Manager attempted to explain the above information to **************** and was met with confrontation, personal insults and profanity.  At that point in the conversation our associate politely explained to **************** that the conversation cannot continue as it was no longer productive.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22012836
  
  I am rejecting this response because:
  
  I have the call recorded there was never any profanity used on my end or any disrespect used toward the representative. The representative was unprofessional, racist and did not want to assist with this matter, so he continuously stated to contact booking.com.
  Booking.com is stating to contact the resort for any issues in rates. I was not aware of a rate change or additional room adjustment until after check out, I was checked in at ****** per night. If you book a hotel through a third party multiple rates for rooms are not listed. When booking I booked the room at ****** per night when the additional days were added, the system/ contract never stated there would be a rate change or I would've cancelled my reservation completely. I was not aware of the charges of ****** until after check out. Also my card has been charged 3 additional times since leaving this facility. 

  Sincerely,
  
  ***************************

  Business Response

  Date: 07/25/2024

  A leader from our corporate Customer *************** has personally reached out to **************** explaining that we will uphold the $404.10 rate for the evening of July 12th and 13th reserved through Booking.com at the time her reservation was modified on May 18th.  We have also asked her to share the recorded call so that we can further investigate her remaining allegations.

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have been loyal Marriott members for years. Whenever we travel, we book with Marriott hotels and have always enjoyed our stay. During our first booking at a Marriott Resort in *******, **, we attended a presentation and consequently purchased our first timeshare property with Marriott ************* on July 17, 2022. At the time, we were excited to travel to some new destinations with all of our children. I had told the salesman that we have 3 children, one with downs syndrome and one who as over 18 and would want to bring his girlfriend. We were told we would be able to book a 3 bedroom and would be able to visit such grand places, even in other countries. We were told the possibilities were ********** was not soon after that we made our first attempt to book a vacation with Marriott *************. To our surprise, we did not have enough points to book at any of the places he showed us during his presentation or a 3 bedroom. We ended up booking a 2-bedroom Villa in the same area (*******, **). It was all coming back to me. We had been had! The salesman used any knowledge he had gained during casual conversation to tell us whatever we wanted to hear. My wife remembers me going to the bathroom during the 4 hour presentation and how the salesman ambushed her. Asking her questions such as dont you want your kids to have a beautiful vacation every year?, this is such a wonderful thing to leave to your kids when you pass on. Dont you want that for your kids?. Only a few months later in December 2022, we received notification of maintenance fees due at the price tag of $950.00. Wow, we were astonished. We were told the maintenance fee would not be due until December of 2023 AND it would be around $500.00. We had no idea it would be that much and that it would increase EVERY year of ownership. So many lies! The majority of what were told were lies and salesman manipulative tactics!! we would like to end this nightmare already!!

  Business Response

  Date: 11/06/2024

  Our organization received the same complaint from Mr. **** in December of 2023.  At the time the matter was assigned to Customer Advocacy Manager, ******* ******.  ******* reviewed the particulars of Mr. ****** transaction and found no evidence of malice or misrepresentation to have occurred during the sales process.  A copy of ******* ******** response letter is attached.  The corporate office has determined that Mr. **** received all of the program disclosures necessary to make an informed purchase decision.