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Business Profile

Fence Contractors

Fence Outlet of Oviedo, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About a year ago, I filed a complaint about work that needed to be changed, which the city of ******* had flagged. They were responsive, but they did not finish the job. They came out and changed the hinges as the city required, but the fence gates remained open. I had asked for the gourmets that my other fence at ********************* has, which keep the rods from moving and blowing open. I have a pool, and I am at risk of a child getting into the area; the gates can just be pushed open. I now have them locked, but that is not foolproof. I need the grommets, a way to keep the fence from being pushed open, or someone pushing it open to allow enough room for a child and, honestly, a person to get inside. I will pay for the three slats that someone backed into. The tech who came out said they would replace them for free when they came back to do the grommets, but he never returned.

    Business Response

    Date: 12/30/2024

    We are sorry to hear that your issue is not resolved from a year ago. Looking into our system for your file, we do not see one that we were contracted to install at the address given in this complaint. Can you please verify that you had a contract with us for this work? I do see the Nottingham address but not the *********. We will be more than happy to help get this resolved once we can locate your records. 

    Customer Answer

    Date: 12/30/2024

    This happened last time that I filed the original complaint. They ended up at **********, although one of the fences was placed at **************. Please ask them to look at the two fences at ********** and one of them is actually for 16 E Princeton.

     

    The same salesperson helped me with both installations.

    Customer Answer

    Date: 12/30/2024

     
    Complaint: 22731259

    I am rejecting this response because: I ordered two fences, one for ********** and one for *********. Both with your company and with the same salesperson.

    Sincerely,

    Tab ****

    Customer Answer

    Date: 01/02/2025

    Date Sent: 12/30/2024 2:17:04 PM
     
    Complaint: 22731259

    I am rejecting this response because: I ordered two fences, one for ********** and one for *********. Both with your company and with the same salesperson.

    Sincerely,

    Tab ****

    Business Response

    Date: 01/03/2025

    Tab, we do apologize for the confusion. We will send a service technician out to assess the damage. Please contact our **************** Manager to discuss further, ************.

  • Initial Complaint

    Date:11/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible communication between Mark, Ashley and Eugenia. Originally had an installation date for 11/17 between 9a-12pm. I was not informed until 10:45am that they were 2-3 days behind due to the weather. Was rescheduled for Saturday 11/18 between 9a-12pm. At 12:01pm I had to call Eugenia because no one had arrived. She stated they were running late. I did not get a call. Completely unprofessional when they had already rescheduled me and then were late with no phone call. They arrived at 1pm. My backyard fence had so many gaps underneath that my dog could escape, which I had no gaps with the fence prior. My yard is a disaster of dirt. All my grass my torn apart. I had to cover all the gaps with dirt myself when I was told they could not lower the fence due to the massive gate. Then the front yard fence was completely the wrong size. They city specifically stated it was to not surpass the concrete wall. The installer said it was a vendor issue and I proceeded to tel him that it will not pass city inspection because I was specifically told it can not be higher than the wall due to code enforcement being changed. A special custom piece that was supposed to be ordered by mark never arrived. The front gate was installed backwards from what the original contract stated. The door was supposed to open from left to right as it was asked on the contract and mark stated that would be done. It was installed right to left opening. Then the fence installer had mentioned Eugenia stated that I was supposed to remove 1 feet of dirt from the front fence, which was not communicated to us nor was it on the contract. All in all this was a horrible unprofessional experience and I do not think it will pass inspection from the city.

    Business Response

    Date: 11/20/2023

    We apologize for your recent experience. Thank you for working with our General Manager of the Oviedo location to come up with a resolution. Our manager and service technicians will be out to your property on 11/21 to address any installation issues. If you would like to discuss this matter further, please call our Customer Service manager, 407-203-0533. 

    Customer Answer

    Date: 11/21/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I met with the general manager today and they are coming tomorrow to fix the issues. It is in the process of being resolved with the company. 

    ****** ********





    Sincerely,



    ****** ********

Fence Outlet of Oviedo, Inc. is BBB Accredited.

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