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Business Profile

Air Conditioning Contractors

Emerald Coast Air Conditioning and Heating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Launa V

    Date: 09/26/2023

    Unfortunately I got this company selected by American Home Shield for AC repair/replacement. The process started August 24, 2023 and as of today, September 26,2023 I still have no AC. The wrong one was ordered….the wrong parts shipped TWICE…..and they put all the blame on the warranty company. Now I have been making all the phone calls to this business because they literally won’t call back and today, in a firm voice I told Crystal some one wasn’t doing their job, be it the techs or whomever submits the repair and diagnosis cuz it’s been almost 5 WEEKS!!! When I called back, Joanna said I had Crystal in tears and that I threatened to kill them. Completely false, a big fat LIE! I called the home warranty people and it was agreed I would not have to use them and we could part ways. That’s great news to me! I don’t know how this company can stay in business with 3 office workers, 3 technicians and a lot of incompetencies. If you’re smart, you’ll read their reviews, the BBB (F rating!!!) and run far far away from Emerald coast air conditioning and heating aka: Emerald coast home warranties (that’s how they answer the phone.

  • Kelly C

    Date: 08/20/2022

    8 days and still waiting for a simple fuse. I've called the last 4 days and not one single call returned. They won't give any updates. I'm not even sure they have the work order open anymore. Unless the service is very profitable to them, they don't care. I have serious health issues and am forced into using temporary backup systems for longer than intended. They have zero customer care. Stay away from Emerald Coast Air-conditioning and heating. Stay away from this company.

  • Melanie F

    Date: 08/02/2022

    3 times now my Home Warranty company has sent my service requests to Emerald Coast. This is the third time I am insisting that the Home Warranty company pull the service request and assign it to another servicer. Emerald Coast is unprofessional and in no hurry to resolve your issue. My claim entered on Monday before noon. I called Emerald Coast after 2 when I had not heard from them. The dispatcher was nice and offered to get out there same day if I wanted to pay a $200 rush fee on top of the service fee I already paid. Interesting. Well obviously, I am not going to pay an emergency fee when they were given plenty of notice. so What does Emerald Coast do. They sit on my service request. They finally call me on Tuesday evening at 5pm and offer me a Thursday afternoon appointment, Yes, you read that correctly. A company that had the means to come on Monday wants to sit on a broken AC service request for more than 72 hours since I did not want to pay their emergency service fee. Do no do business with this shady HVAC company!

Emerald Coast Air Conditioning and Heating is NOT a BBB Accredited Business.

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