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Business Profile

Auto Parts

Auto & Truck Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

This profile includes complaints for Auto & Truck Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Auto & Truck Electronics has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We mailed a truck part to be repaired on 6/29/24, they received it on 7/3/24 (we had to call them to get confirmation of receipt). We paid $225 to them to have it diagnosed and begin the repair. We didn't hear anything for weeks and FINALLY got in touch and were told it would be $750 to do the repair. We have not paid that because they said they only collect it after the repair is done. We told them to do the repair and haven't heard anything since! It is now Aug and they have failed to update us on the progress of our part, don't answer the phone, don't answer emails, all while holding our VERY expensive truck part hostage! There is absolutely zero customer service.

      Business Response

      Date: 08/07/2024

      The part in question was severely damaged burnt prior to receiving for repair .

      A standard repair process is what was purchased and this computer was far from standard repairs  .

      Customer was notified the part was badly damaged .

      We understand customers frustration but these reconstructive repairs are very tedious and take a lot of time , By customers phone conversation we understand a refund is preferred  . The $225 in question was refunded back to the original payment source . 

      The return shipping and testing fee request was sent to Customer  , Once the payment request is paid ,Customers part will be shipped , in as is as received condition . We will not be completing the reconstructive repairs . 

    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a repair service through the company on 6/13/2023. Every time I tried to contact them they said they didnt have an update and had a meeting with the technicians and they would call back with an update. I would never get a call back. For 3 weeks they told me it was done awaiting testing. Then they told me that it had failed but it still might still work and that they were sending an invoice for the shipping & testing fee and once that was paid, Id get a refund for the original amount and it would be shipped back to me. I paid the invoice on 8/21/2023 and have yet to receive my refund. The product doesnt work and now Im out a substantial amount of money.

      Business Response

      Date: 11/10/2023

      We suggest The individual check with their bank , This was refunded back to the original payment source 

    • Initial Complaint

      Date:11/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 23rd I ordered an ABS control module for my truck for $367.95. Auto & Truck Electronics never shipped the merchandise. When I asked for a refund, ***** in customer service stated "I'll get right on it." I never received a confirmation email about a refund nor did I receive a refund. Please beware, do not get scammed by this fraudulent company!

      Business Response

      Date: 11/03/2023

      We submitted an email awaiting information so we are sure  we ship the correct part , We never received a response , Instead On Oct 30 we received a call requesting a refund , Your refund request was submitted manually , Had you read our terms of service and or even created an account which takes 60 seconds to do you would have been able to automate your cancellation request which would have travelled to the correct department .The refund is completed this complaint was not warranted , We will not be responding any further . 

      Customer Answer

      Date: 11/06/2023

       
      Complaint: 20821540

      I am rejecting this response because:

      I never received an email requesting to create an account. 

      I also have not received a refund. 

      Sincerely,

      ***********************

      Business Response

      Date: 11/07/2023

      The refund was completed as stated in the previous response , The claimant should take additional steps to verify with his credit card company before responding.This will be our last response to this matter we consider closed 

    • Initial Complaint

      Date:08/12/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 9th I was told by a manager that he had my part that I paid them ****** to repair but that he was not going to send me my part back unless I changed my review of them online. I then told them I would change my review when I received my part back, the manager then told me no he would not ship part back unless review was changed. This company still has my paid for part and still will not send it back.Important note*** they have a tracking number that says part was delivered but all that was sent to me under that tracking number was an envelope containing a form to fill out which had already been filled out by me and sent in with the part.***

      Business Response

      Date: 08/12/2022

      To whom it may ********************** do not have a Customer by the name ************************* in our data base on all platforms that we offer our products . 
      Thank You 

    Auto & Truck Electronics is NOT a BBB Accredited Business.

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