Complaints

This profile includes complaints for IT Works! Global, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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IT Works! Global, Inc. has 12 locations, listed below.

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• 

  IT Works! Global

  908 Riverside Dr Palmetto, FL 34221-5038

• 

  IT Works! Global, Inc.

  4505 Newpoint Pl STE 200 Lawrenceville, GA 30043-5576

• 

  IT Works! Global, Inc.

  1250 N Fairway Dr STE 104 Avondale, AZ 85323-5232

• 

  IT Works! Global, Inc.

  4005 Newpoint Pl STE 200 Lawrenceville, GA 30043-6006

• 

  IT Works! Global, Inc.

  3609 Pipestone Rd # 3611 Dallas, TX 75212-6110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one item and now I have a recurring charge on my card. I can't get ahold of anyone to stop this. I did not order an item to be put on recurring charge. This needs to stop! It's gonna mess my account up.

  Business Response

  Date: 09/02/2022

  Dear **,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.
  
  We have reviewed the information you have provided and apologize if the Loyal Customer Agreement was not clearly explained prior to your enrollment. We have fully cancelled your recurring order and your account.  You are not responsible for the membership fee.
  
  We wish you well.
  
  Sincerely,
  
  It Works!

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contact the representative and the company customer service. The original package they say was sent by *** or ****has never arrived. It was more than 14 days waiting for it and I had a tracking # but the package never moved. I even requested text messages from **** on the progress of the package but never got 1 text messages. I requested a refund, was never told about a membership fee, never signed up for auto delivery. I told the rep and the customer service that I wanted a refund 3 times. Then they send another replacement package by Federal express after I clear stated I wanedt this canceled. I refued the fed express delivery, i havd never gotted a refund. Then ** gettt notified last week that my next package is read and I got charged again. I immediately fed a complaint with their customer service and PayPal. I got an email today that they shipped the next package. !! I am so frustrated and irritated. It's as if this is a scam and what I ask doesn't matter. Can you please help me

  Business Response

  Date: 08/23/2022

  
  Dear *****,
  
  We have received your letter from the Better Business Bureau (BBB). Having your concern addressed and resolved is our top priority.
  
  Please be advised we sent you two emails on August 17, 2022, and we have not heard back from you. We resolved this matter and you should see a $51.95 refund by now. And as a matter of convenience, you did not need to return the product.
  
  
  From: ************************* <**********************************>
  Sent: Wednesday, August 17, 2022 11:25 AM
  To: ************************************
  Subject: It Works!
  
  
  Dear *****,
  
  We have just received correspondence from the BBB about not receiving your original package and then a second order.
  
  I am so sorry to hear about this matter. And after we reviewed your support ticket, we issued you an immediate refund for $51.95 for the 2nd order #*********. And as a matter of convenience, you do not need to return the product.
  
  Please see our email to you earlier today.
  
  If you are satisfied with the outcome, we would really appreciate you advising the BBB that this matter has been resolved. The Case Number is 67534387.
  
  Please let me know if you need any other information.
  
  Thank you!
  
  
  --------------
  To: ************************************
  
  Date: August 17, 2022 9:32 AM
  
  Subject: Notice from It Works! Compliance regarding account 17701480
  
  Body:
  Hi *****,
  
  We have reviewed the information you have provided and apologize if the Loyal Customer Agreement was not clearly explained prior to your enrollment. We have fully cancelled your account for you. You are not responsible for the membership fee.
  
  Also, as an exception we have issued you a refund today for order #********* from Aug.14.2022 for $51.95. Your product is in transit and you may keep the product or do as you wish. However, please do not return the product as you already received a refund.
  
  Your account has been cancelled and no more charges will incur.
  
  We wish you well.
  
  It Works! Compliance Department
  

  Customer Answer

  Date: 08/29/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Well I did appreciate the refund, however I see in my account today that the credit was reversed. Why I don't understand. I was grateful for the credit even though I felt I should get my ******+ dollars back. Now I am back to where I started. It's just very frustrating.
  
  *********************

  Business Response

  Date: 09/02/2022

  Dear *****,

  The same day we issued you the refund (August 17, 2022) was the same day you had filed a dispute with your bank/credit card company. We received notification on August 19, 2022, from your financial institution that you received a full refund.  Also, we have reached out to via email.
  
  Sincerely,

   

  It Works!

• Initial Complaint

  Date:08/10/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Convinced to try It Works slimming gummies via facebook messaging post. Was told after the required 3 months I could cancel. Program REQUIRES you to sign up for auto ship and pay IN ADVANCE. All poor requirements for an ethical company. Expressed my concerns and reservations assured canceling was easy after the required 3 months. After month 1, knew I did not want this product. Did not like the taste or the effects on my digestive system. FORCED to meet the 3 months. Sent several chats to Jenna who signed me up. 3 chat to company about canceling and 3 requests to cancel subscription after I recieved the 3rd required box. I am still getting charged and sent product. I have 3 boxes of unopened horrible gummies. I want this canceled and to return all unopened boxes after the 3rd and credit.

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/16) */
  Dear BBB,
  
  We have emailed ***** ****** with a return label for the most recent order and the other order requires confirmation of unopened product before we send the return label as that one has to be done manually. We are happy to help but we need a response. We will send another email.
  
  
  From: **** ********
  Sent: Friday, August 12, 2022 9:32 AM
  To: **********@yahoo.com
  Subject: RE: It Works!
  
  Hi *****,
  
  I have attached a return label for July's order XXXXXXXXX. Please use this label to return any unopened product and let me know when you mail the package so that I can expedite a refund. The label must be used within 7 days or it will expire. Thank you!
  
  Also, please let me know about June order XXXXXXXXX - since this order is past the 30-day return - we will have to do a manual label. Please advise me so I can contact customer service to create the return label.
  
  Sincerely,
  
  It Works!
  
  
  
  
  From: **** ******** <*****@itworks.com>
  Sent: Friday, August 12, 2022 9:17 AM
  To: **********@yahoo.com
  Subject: It Works!
  
  
  Hello ***** ID# XXXXXXXX,
  
  This email is in reference to your correspondence to the BBB.
  
  We are so sorry you were unable to cancel your autoship after the third autoship processed on May 13, 2022. Our records show that the autoship was cancelled on July 16, 2022. However, we are happy to send you a return label for any "unused" or "unopened" product that you may have.
  
  Please advise if you have any product to return for order # XXXXXXXXX for July or order #XXXXXXXXX for June.
  
  We will await your reply.
  
  Sincerely,
  
  It Works!

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered products for weight loss through one of their reps. Their website shows a 30 day money back guarantee. I ordered a cleanse, that never cleansed and a thermofight - weight loss product as well as gummies that claimed they helped lose weight and reduce belly fat. 1) They made me sick. I have had headaches and insomnia, starting 4 days - week after using the product. I continued to try it to see if my body adjusted. After 2 weeks of use, I lowered the dose by 1/2 and still had insomnia and headaches. I contacted the company to send the merchandise back (at my expense - as stated on their site), and they refused to take it back if it was opened. How am I supposed to try the product if I can't try the product? They still refused. I explained my side effects and they still refused. The rep that sold me the products did not state clearly that I would be locked into a 3 month use of their products. The customer service rep refused to allow me to even cancel remaining product. I stated that the product does not work as described and not only that, it was making me sick. She still refused to take the product back, despite their 30 day money back guarantee (I contacted them on day 15 by the way) and she refused to cancel my 3 month commitment, only telling me that I could change my autoship to another product if I wasn't satisfied with this one. All of their products by the way are more expensive.
  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/09) */
  Hello Sandra,
  
  We are sorry to hear your claim about the products. And since our products produce different results for different people and different sensitivity levels to the ingredients, we do not guarantee specific results or offer a money-back guarantee. As a loyal customer, you do have the option of switching to an alternative product. However, due to the circumstances we can certainly waive the $50 USD Membership fee and we have cancelled your account. No more charges will incur.
  
  Furthermore, your letter states you were unaware of the 3-month autoship. We apologize on behalf of your Enroller that the Loyal Customer Agreement was not clearly explained prior to your enrollment. Again, you are not liable for the membership fee and no more autoships will incur.
  
  
  It Works! specifically lists the Return/Refund Policy on our website as to advise you that we do not guarantee specific results nor offer a money back guarantee. It is listed as #1 as you can see https://static.myitworks.com/legal/pdf/returnspolicy.pdf Also, please refer to #4 - To receive a refund, all items must be post-marked with in (30) days of the ship date and must be in an unopened and/or "new" condition. A traceable shipping method must be used. It Works! is not liable for the shipping costs of returned items or any returned shipments that may be lost in the return shipping process.
  
  If you have any unused product, we are more than happy to provide you a return label for a refund. Also, we sent you an email.
  
  We wish you well.
  
  Sincerely,
  
  It Works!
  
  
  Consumer Response /* (3000, 7, 2022/08/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I feel very strongly that they are shady. They sell you a product that not only doesn't work, but made me extremely ill for the 2 1/2 weeks I took it. As soon as I stopped the product, I felt amazingly better. I called the company and tried to resolve it with them and they wanted nothing to do with helping me. Only because I made a complaint with the Better Business Bureau are they willing to cancel my account and send me no further product. While that is a step in the right direction, I feel they could refund some of the cost, I'm looking for at least 50% of the original purchase to make me feel validated. I would warn anyone reading this review, to not do business with it works as they do not back their product in any way shape or form.
  
  
  Business Response /* (4000, 9, 2022/08/12) */
  Dear BBB,
  
  Please see additional emails to the customer. ***** ******** claims "the website shows a 30-day money back guarantee." As you can see, they provided a website called "thisworks" at https://us.thisworks.com/ . We provided them with the Customer Support number for Thisworks as it does not pertain to It Works!
  
  As a resolution, we did cancel the customer's account and they were not liable for the membership fee. Also, we offered to refund any unopened product.
  
  
  From: Beth ******** <*****@itworks.com>
  Sent: Thursday, August 11, 2022 9:47 AM
  To: *************@mchsi.com
  Subject: FW: It Works!
  
  Dear *****,
  
  The "thisworks" website is not It Works! You can contact their customer service number at XXX-XXX-XXXX. Please see attachment of "Thisworks" and It Works! websites.
  
  
  From: ***** ******** <*************@mchsi.com>
  Sent: Wednesday, August 10, 2022 7:04 PM
  To: Beth ******** <*****@itworks.com>
  Subject: Re: It Works!
  
  
  I understand. It is unfortunate that your policies are what they are. It is my lesson learned to never buy any product again. It's unfortunate that you can sell a product that doesn't work to people and not feel badly. This product not only didn't work, but made me extremely ill for the 2 1/2 weeks that I took it. I appreciate you canceling my enrollment and will just have to live with the fact that your company doesn't stand behind its product.
  Sent from my iPad
  
  
  On Aug 10, 2022, at 2:43 PM, Beth ******** <*****@itworks.com> wrote:
  
  Dear *****,
  
  Thank you for your email and response. However, the company you reference is "thisworks" at https://us.thisworks.com/ , not It Works! You purchased the It Works! products (ThermoFightXx, Slimming Gummies & It Works! Cleanse) and our website is https://itworks.com/.
  
  Unfortunately, we are unaware of this website - https://us.thisworks.com/ and it is unrelated to It Works!
  
  It Works! specifically lists the Return/Refund Policy on our website as to advise you that we do not guarantee specific results nor offer a money back guarantee. It is listed as #1 as you can see https://static.myitworks.com/legal/pdf/returnspolicy.pdf Also, please refer to #4 - To receive a refund, all items must be post-marked with in (30) days of the ship date and must be in an unopened and/or "new" condition. A traceable shipping method must be used. It Works! is not liable for the shipping costs of returned items or any returned shipments that may be lost in the return shipping process.
  
  As a result, we cancelled your account and waived your membership fee. We also offered to refund any unopened product.
  
  Sincerely,
  
  It Works!
  
  
  Consumer Response /* (4200, 11, 2022/08/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  When I tried to click the yes button it told me to only click yes if I was 100% satisfied. And although I'm not, I think that it works has dug in its heels and is unwilling to move any further on this issue. So I can't check yes, because I'm not satisfied with how they handled it, but I'm done fighting with them. I just wish there was a way to warn everyone against ever buying anything from this company. They're products do not work and they do not stand behind them. Feel free to close this case. I'm done wasting my energy on them.
  
  
  Business Response /* (4000, 13, 2022/08/18) */
  Dear *****,
  
  We have provided you with the "thisworks" customer service number at XXX-XXX-XXXX. This is the company you have referenced in your correspondence.
  
  Sincerely,
  
  It Works!
  
  
  Consumer Response /* (4200, 15, 2022/08/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Although I mistakenly used the wrong website, my issue is not with them. Please understand it is with YOUR company (it works). YOUR products affected my health EXTREMELY NEGATIVELY and I'm not happy with YOUR business practices. Let's get past the confusion of names and quit providing me a number for another company. I get that I referenced them in error. YOU are the one that sent me products that were inferior. If I got food poisoning at a restaurant , they would stand behind making me Sick. That is all I'm asking for. Accountability for your inferior product that caused me to be ill.