Complaints

This profile includes complaints for CommTow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CommTow, LLC

  4821 US Highway 19 Palmetto, FL 34221-9188

  
• 

  CommTow, LLC

  13607 W Hillsborough Ave Tampa, FL 33635-9653

  
• 

  CommTow, LLC

  2805 N Florida Ave Tampa, FL 33602-1523

  
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  CommTow, LLC

  3398 64th Ave N Saint Petersburg, FL 33702-6146

  
• 

  CommTow, LLC

  1515 30th Ave E Bradenton, FL 34208-4237

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing a complaint about CommTow LLC on ***********************, **. My car was towed from ***************** Homes, where I reside and have a valid parking sticker. My vehicle was towed sometime between 12 am and 2 am today, 6/28/25. I believe the towing was illegall since I have a current parking sticker for the property. I'd like them to refund me the $208.06 I paid to have my vehicle back and take steps to prevent this from happening to others in the future. The notice from the rent office did not mention anything about current residents with a sticker being towed for parking backed in to parking space.

  Business Response

  Date: 07/01/2025

  Hello Peta, 

  When you were looking at your notice the apartment gave you that you state doesnt say anything about "No backing in" I am guessing you didnt read all the way down? It was the 8th bullet point down just below "having no valid license plate" the next bullet point under immediate tows was "no backing into designated spaces". I am sorry for your frustration in being towed, we know no one likes it or says thank you. But the violation you were towed for was listed on the notice and this was also explaiend to you on the 3 phone calls you made into us that morning. Now in reviewing the phone calls, I can see why you didnt hear our staff say it, you were kind of screaming obsenities at the female trying to answer your questions. Youd scream asking a question, followed by calling her some names I wont put on here, then when she would answer your would scream over her continuing to cuss her out so while I am sorry for your frustration as I said, you would have heard her had you not been screaming at her at the top of your lungs after asking a question. These calls took place at 3:20 am, 3:56 am and 4:18 am. 
  
  I also would recomend taking a look at the lease you signed, not just the notice they gave you but that addendum you signed also had this same rule listed so youve actually signed two times agreeing to this rule and saw it a 3rd time on the notice to all residents. 

   

  Thank you for allowing me to clarify and address this complaint and I hope you have a great rest of your week and safe 4th of July. 

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle, a 2013 gray **** Focus (FL plate Z31FHD), was towed at 3:42 AM and retrieved by me at 1:37 PM the same day less than 10 hours later. I was charged a total of nearly $500, including a $250 lien fee, and was required to sign a document acknowledging that a lien had been placed on my car.Under Pinellas County Code ******, the maximum allowable lien-related fee is $40. In addition, under Florida Statute 713.78(7), a towing company may only charge the ACTUAL costs incurred to enforce a lien (e.g., title search, certified mail), and only if those costs were actually incurred PRIOR to vehicle retrieval.Because I retrieved my car the same day and was not provided any itemized proof of costs, I believe this charge exceeds what is legally permitted and may represent a pattern of overcharging. While Im extremely frustrated by this error, I do want to acknowledge the efforts of the individual who assisted me at the lot to assist me. I was coming directly from a funeral and was visibly upset. Their professionalism and kindness made a difficult experience much more bearable, and I hope speaks to Comm Tows ethics as a whole.

  Business Response

  Date: 06/16/2025

  Good afternoon *****, 

  You did not ask for any documents whenn you were retrieivng your vehicle. The lien was placed at 4:01am and you picked up that vehicle nearly 10 hours later almost at 2pm. Unfortunately you are mistaken on the Pinellas county ordinance, that fee you are talking about is at 24 hours, this is a completely seperate fee that the county does not regulate nor is it in their scope of jurisdiction. Since youve picked up your vehicle you will still get those letters that were sent advising you of the lien that were generated and sent prior to you picking up the vehicle. I understand its frustrating being towed however your rates you paid were all in accordance with State Statute and County Ordinance. 

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 8, 2025 my 2022 ****** Tundra was towed from my gated apartment complex parking lot where I reside. The parking pass assigned to me had fallen on the passenger side floor because it was issued to me laminated and it slid off the dashboard. During the tow my truck was damaged with a deep ***** to the paint, the bumper was bent and the truck was marked with black smudges. My vehicle was not handled with care. I contacted Comm Tow in person and was responded to once asking for me to send me receipt and a claim would be opened. I have emailed 2 additional times and have called and I have not received a response from the business for resolution to repair the damage done to my vehicle.

  Business Response

  Date: 05/20/2025

  Good afternoon Peyton, 

  You were replied to. Your vehicle was towed as the manufacturer says to with all 4 wheels off the ground. There was no incident that damaged your vehicle as you claim which was previously sent to you May 10th. Furthermore no your pass was not visible, its your responsibility to ensure its visible at all times while you are visitng the community. If you are not visiting and are a resident you need to affix the permit to your back window clearly or front window if your back window is blocked. Im sorry for your frustration in being towed, but claiming we damaged your vehicle with zero proof outside "I think you guys did" doesnt make it accurate. 

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23353116
  
  I am rejecting this response because the business states that they responded to us and we do not see an email responding to the claim only that we needed to provide the yellow slip, yes, it was frustrating that the truck was towed, but we paid to get it out and now the truck has been damaged. In the meantime its a brand new truck that I just purchased, and that scratch was not there prior to the tow. I have photos of the Truck days before it was towed, and there was nothing on there, and the bumper was not pulled off.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/27/2025

  Im confused, now you are claiming your bumper is hanging? That was never brought up before in your correspondence to us. Again your truck was towed exactly as the manufacturer says to tow it. There was no incident where any damage happened to your vehicle. You claimed scratches, we advised we did not do them. Now you are claiming a bumper is gone/missing/off. That has never previously been brought up in your prior correspondence to us which would elude to that was also after the fact if it is in fact true. You left with your bumpers intact and no issues with your truck when you drove it out of our facility. 

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23353116
  
  I am rejecting this response because:
  The responses from this business are inaccurate. 1) in the first response the business says they have intact replied to our emails. No proof of this and we have no replies in our emails 2) the second response and the first to some extent are written angrily, even though we called within the hour of picking up the vehicle to report the damage seen - lastly in this response there are exaggerations of scratche(s) and bumpers being pulled off and the business not knowing about it until now. When if we were replied to we could have explained. Here are the actual words copied and pasted from the original claim. During the tow my truck was damaged with a deep ***** to the paint, the bumper was bent and the truck was marked with black smudges. 
  clearly this business is not going to take responsibility for their drivers actions. I would please request their insurance information so I can file a damage claim with the business owners insurance and provide all photos with date stamps which we have not been asked for to date. 

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11, 2025, and again on May 13, 2025, CommTow LLC towed my vehicle from ******************, *********, **, charging $448.16 each time, including an illegal $250 lien fee imposed immediately at the tow yard without following lawful process.There was no lawful Tow Away Zone signage posted in the area of the tow as required under Florida Statutes ******. The blacked-out spots where the car was parked were unmarked, with no visible notice of sticker requirement, nor any signage warning of towing.The lease is silent on parking restrictions, towing policies, or sticker requirements. No written rules were ever provided. Management verbally told tenants of rules but failed to post or distribute written policies, making all tows unlawful and deceptive.CommTow LLC also misrepresented their FDACS license ******** and USDOT *******, both confirmed as invalid upon official search.Despite being listed on ****** as an LLC, they engage in systematic deceptive trade practices (FDUTPA), fraudulent lien collections (F.S. ******), civil rights violations, and predatory towing.Public reviews confirm a pattern of abuse, yet BBB lists them as A-rated, misleading consumers.We demand refund of $896.32, cease and desist of all unlawful towing and lien practices, and that BBB revise their company rating and issue a public alert regarding these ongoing deceptive practices.

  Business Response

  Date: 05/14/2025

  Good afternoon, I do not know why you included pictures of parking spots that were not where you parked your ****** Corolla. You were parked in Spot #** not a blank spot that you uploaded here. The tow away signs are posted at the entrance before the gate as you pull in the community as the law requires and we also took pictures of that before towing your vehicle showing time/date stamped proof the signs were posted lawfully. Furthermore the Lien Release fee is not unlawful as you called it, its valid. The sescond your vehicle was impounded we processed our lien as the state statute states to do. For reference, your vehicle was impounded at 7:20am, the Lien was placed at 7:40am (ive pasted this time stamped transaction below) and you then picked up the vehicle 3 hours AFTER the lien was placed. 

   

  Time the lien was processed that you allege wasnt: Vehicle Impound Notification System *********************** ****************************************** abankston Sun, May 11, 2025 @ 7:47AM

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WORST *********** EVER , ALL A BIG SCAM. THEY DO IMPROPER ***S, THEY *** VEHICLES THAT ARE PARKED IN DESIGNATED AREAS VISITORSTO BE EXACTED. OH AND DONT GET ME STARTED ON THE OUTRAGES PRICES FOR NO REASON WAS TOLD ON THE PHONE BY A LADY THAT IT WOULD BE $450 WHICH IS INSANE. PULLED UP THE SAME TIME AS THE *** TRUCK WITH MY VEHICLE ONLY FOR THEM TO TELL ME I HAD TO MAKE AN APPOINTMENT, WAITED AN HOUR FOR MY 5:50am APPOINTMENT. NOW IM AT THE WINDOW GETTING HELP FROM A *** I ASKED HOW MUCH IS THE *** FEE HE SAID $440 ( keep in mind over the phone once arrived I was told $450) I EXPLAINED I WAS TOLD A DIFFERENT PRICE OVER THE PHONE WHICH LETS ME KNOW THESE PPL JUST WANT MONEY. I SAID I CAN PAY WITH CASH AND USE THE REST ON MY CARD. *** SAID THEY DONT DO SPLIT PAYMENTS. SO WITHIN 5-10 min radius I WENT TO THE CLOSET ATM. GOT BACK TO THE WINDOW JUST FOR THEM TO TELL ME THEY LOST THE TICKET WITH THE INFORMATION THAT GOES TO MY VEHICLE IN ORDER TOO GET IT FROM THEM. THE LADY THEN PROCEEDS TO TELL ME THEY ADDED A LATE FEE FOR THIER WRONG DOINGS OF HAVING TO LOOK FOR THE TICKET WHICH RESULTED IN ME HAVING TO PAY $480 WHEN I WAS TOLD $440-450 ORIGINALLY FROM 2 DIFFERENT PEOPLE.

  Business Response

  Date: 05/13/2025

  I just reviewed the recorded call where you called in along with your boyfriend who was the owner of the vehicle and also who paid for the vehicle. You were not quoted $450 or $440 on the phone, you and your boyfriend were quoted $480.00 for cash and $489 for Debit card and that was quoted at exactly 4:49am on 05/12/2025. After you started yelling at our employee on the phone your boyfriend took the phone and he was also quoted the same price. Our dispatcher broke down the fees for him and he even said he understood and he was fine waiting a few minutes to get the vehicle (mind you he was afforded the opportunity to pick up and pay for the vehicle well within the time line the law requires). Meanwhile you were in the background yelling "All Im going to pay is $350, I am not paying more than that because the car isnt in the back of the lot" (Not sure what that means as rates arent indicative of where the vehicle is parked in our facility, the rates are the same no matter what car or where its parked within our lot as the rates are set, we get no say in where/when/what is charged. When our employee at the facility was helping you you wanted to split payments between cash and card and the registered owner was already told on the recorded phone call we do not do that. You all left and got the amount of money you were originally quoted and came back and picked up the vehicle in less than an hour for the same exact price you were told over the phone, no more no less and there was no "Lost ticket" and extra fee as well as the paperwork was printed out from the computer at the office at the time your boyfriend paid for the vehicle. 

  I also do not understand why you are requesting a refund when you didnt pay for the vehicle in the first place, ***** did and he understood the fees, signed the lien release forms agreed to the rates etc. 

  In closing, I am sorry for your frustation however you were not the owner of the vehicle nor were you who paid the bill at our office, the vehicle owner paid the bill, the tow was valid under FSS ****** as this Jeep was not parked in a VISITOR spot as you claimed in your compliant but it was parked in a RESIDENT spot, I have pictures of the spot it was in and there is no reflective 12 inch white block letters spelling out "VISITOR" and the vehicle owner paid the correct rates that are mandated by the county/state for this impound. While I am sorry for your frustration, that still doesnt explain why you made up things in this complaint that simply just did not happen. Being frustrated about someone else being towed is one thing, but making up things that never happened to file a complaint with the BBB is a little perplexing to say the least. No lost ticket or subsequent fee happened, no misquoted price, no delay in releasing the vehicle to the registered owner, our staff was polite and not rude to you even though you were rather less than nice to them on the phone. The vehicles owner agreed to the breakdown on the fees and he took his vehicle after paying the correct rate. 
  
  In resolution, there is no refund being issued as again, you did not pay for the vehcle nor was there any wrong doing on our part. 

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 13TH 2024 around 1:45 am, my automobile, a white 2003 **** e-150 van with a ladder rack with vinyl flooring on top, was towed from my sons apartment complex by Commtow. I went to retrieve my items from the automobile and was denied all of my property. I explained the situation and was told to come back, I did. I was told without the proper ID that they could not release my property. I informed the employee that my drivers license is in side the automobile, in which I gave him the keys to retrieve my credentials, he brought me my licence without the authorization he claimed to have needed in the first place, he should have released the rest of my belongings as well, and yet its been 6 months I have called and left numbers and my email address, to retrieve my personal belongings, which consist of medical, tax, and other sensitive banking docs, passwords and access codes to accounts and more, all that may have lead to identity theft, or my info being sold on the dark web and more, these actions has set me back tremendously, I've lost business, contracts, and so much more, the handling of Commtow has affected my well-being in a manner that may not be reparable.

  Business Response

  Date: 05/07/2025

  Good afternoon, we do not need authorization to give someone their drivers license as long as they match the picture clearly. In your situation you would need proof of ownership along with your license to retrieve personal belongings out of an impounded vehicle. Just a government issued ID does not prove ownership therefor we are not able to provide contents from inside someones vehicle until they show us proof they own said vehicle. If you want to provide the name of the property the vehicle was towed from Id be happy to provide time lines to you and what you were told as we document all of this. 

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed and damaged I provided pictures and sent about ***** emails and got ignored to finally be told they are responsible for the damage because my car is lowered

  Business Response

  Date: 05/05/2025

  Good afternoon, 

  As you were advised you picked your vehicle up intact from our facility. Your bumper came off after the fact significanlty after leaving our facility. We can not be held liable for what happens to your vehicle while in your posession. We towed it as the manufacturer says to with no issue. Tearing your bumper off days after you picked up the vehicle is not our fault nor did that happen while we were towing your vehicle. Youve also been replied to multiple times on this via email. 

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23226240
  
  I am rejecting this response because: my bumper was secured onto my car prior to it being towed my car was low to the ground so the manufacturer recommended way of towing would not be possible further more they are responsible because they tried to place it back on the car as if it never came off soon as I started driving it came right off I didnt hit anything or scape it it was fine before it got towed they damaged my car and are trying to avoid being held responsible I never heard back from them until I said I was contacting the bbb and this happened 2 seconds of me driving 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/07/2025

  Again, you lowered your vehicle way lower beyond what both the law and the manufacturer allow. That is on you. You left our facility with your bumper on, what happened after that has nothing to do with us. "2 seconds" would be in our parking lot, you sent pictures later in the day at an apartment complex. The vehicle has extensive damage all over it that our driver documented (the car is literally spray painted I cant even tell how many colors, missing entire pieces of the body, your windshield is holding on by a hope and a prayer its so damaged, you already had other body parts being held on by ZipTies, tons of missing tabs that are supposed to be holding your neccessary body parts on etc).

  If you modify a almost 30 year old ***** in that bad of shape that has already hit items and has zipties holding bumpers on, that is not our liability when something falls off of it AFTER you have left our facility and are driving it. Whatever happens while you are driving it is between you and your insurance, not us. 

  I understand you are frustrated however you left our facility with your vehicle intact. What you did after that, is not our fault and you cant just complain your way to getting something fixed  we did not break. To your accusation we didnt reply until you "Threatened going to the BBB", that also is not true, you were previously advised to check your spam/junk folder. You can accept or deny this response, but no matter what action you take, it doesnt change that we are NOT liable for your car breaking while its in YOUR POSSESSION.  

   

  Have a great rest of your week. 

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint due to this business not following Florida laws put in place to stop this kind of predatory type of business. Comm Towing blatantly broke Florida Statute ****** 1.a. Any towed or removed vehicle or vessel must be stored at a site within a 10-mile radius of the point of removal in any county of ******* population or more, and within a 15-mile radius of the point of removal in any county of fewer than ******* population. My Vehicle was towed ***** miles to their Tampa Location because their other location in *********** is over 11 miles away. *************** has almost double that amount of people. I request that the business completes and independent distance measurement from the tow location to confirm this

  Business Response

  Date: 04/17/2025

  Good afternoon *******, you didnt provide any information on when/where you were towed from. Please keep in mind the radius you speak of is calculated in a straight line "As the crow flies", not calculated by the route you specifically took if that is how you are measuring the distance. I cant say the exact mileage as you didnt give any pertinent information in your complaint. However any community we service is vetted on the distance and that is why it is assigned to the specific location of ours that the vehicles go to. This is all verified prior to us providing service to a client so even without knowing specifically where you were towed from I can say the complaint isnt valid and no violation of FSS ****** was made on our behalf. 
  
  Please provide what vehicle this was and where it was towed from and I will happily provide you with the exact distance. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had parked my ebike/bicycle on the side of my garage not impending on any parking spots or parking lot and was in the garage with the door shut working on something and came out to find my bike missing. I filed a police report and posted on social media lookout for it . Come to find out commtow who tows in my complex took the bike and now isn't willing to give it back without crazy fees for something that isn't a legal tow.

  Business Response

  Date: 04/15/2025

  Good afternoon *****, 

  It would appear you are mistaken on this. The E-Bike we towed was parked in the grass next to a garage where it is not allowed to be and you are aware of this. This is a motorized vehicle with subsequent registered model numbers etc. This would need to be stored inside a garage or the appropriate spot, not in the grass as no vehicles of any type are allowed to be on the grass. (imagine having to pay a grand or more to fix a sprinkler head a resident or their guest broke by not following this rule).

  Furthermore this tow is 100% valid as well as Legal under FSS ******. I personally approved us making an exception last week for you by simply providing a bill of sale showing you purchased this bike but you did not come pick up the bike even though you are saying we wont give it back to you in this complaint (not true at all and we have recorded calls that we can prove this with). This bike was not "Stolen" as youve eluded to online nor was it a Wrongful tow or invalid/unlawful tow as youve also claimed, this tow is very much valid and we have a case number with local law enforcement for it. If you are the resident of this community you agreed to these rules in your lease (presuming you read the lease you signed), if you are NOT a resident in this community, be advised this is between you and whoever you are visiting as its the reisdents responcibility to tell you where you can and can not park. We are contracted to enforce the existing rules you/whomever you are visiting agreed to in the lease, period point blank.

   

  The puzzling question is either you are a resident who agreed to these rules and are now making up false claims or you are an unauthorized occupant of this community who is not on a lease and then good **** direct your frustrations to whomever you are visiting or that is allowing you to stay at the community. But you absolutely were offered the chance to come get this bike and you were given a big exception to the rule since you stated "You just purchased it", I approved this exception myself and youve done nothing since except run around the internet playing victim. If you did in fact just purchase it, shouldnt be hard to provide something proving your claim right? No one would buy an expensive e-bike and not get something like a reciept or bill of sale or even have a text thread with the seller of the bike right?  So I am not entirely sure why you are wasting time going all over the internet making up fictitious, slanderous accusations over this when you know exactly why it was towed and when. Also keep in mind, You have been very vocal about this online, its all in writing. you may want to govern yourself accordingly as our legal department already has screen shots of EVERYTHING youve been saying and this is being address legally, the right way. It would benefit you to stop your current actions and come get your bike/moped/scooter/e bike whatever this is to you. Also since you clearly did no research at all, we have no say in rates, the county and state dictate what we can and can not charge.  

   

  In closing this tow is very much lawful and valid under FSS ******, the Rates are correct under FSS713.78 and you really should govern yourself accordingly moving forward. 

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed by commtowing. I parked in a lot that isnt marked properly for visitors. They go by the counties rate of $500. If the lot had been marked properly I wouldnt have parked there. The rates are outrageous.

  Customer Answer

  Date: 04/14/2025

  My complaint is against the Commtow as theyre price gouging. Theyre saying the county sets the rates. The county sets limits. They had my vehicle for less than 8 hours, which was their fault for not allowing me to retrieve my id and registration from the car to show proof of ownership. I had to get replacements from the tax collector then come get my car. I attached to receipt. They charged storage for the car being there more than 6 hours. I was willing to come in an hour but couldnt get in my car. $500 is a lot of money to me. I am raising small children. 

  Business Response

  Date: 04/14/2025

  Good afternoon ******, 

  Whomever you were visiting that lives at that community is supposed to instruct you on where to park. There are signs at the entrance of the community also advising of the community rules. The vehicle was impounded for 10 hours actually, not under 8 as you claim and you did not pay $500 as you claim as well not to mention the rates you were charged were correct. The tow is valid under FSS ****** and any compensation you are seeking would need to be directed to whomever you were visiting that did not instruct you to park in Visitor parking as they agreed to instruct their guests on where to park in their lease. 

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23200050
  
  I am rejecting this response because: there are no signs in that parking lot that say a vehicle will be towed if there is a violation nor is their sign stating that it is resident parking for half of the parking lot. If it was marked correctly, I would not have parked there. And youre correct it was just under $500. It is the maximum amount allowed by regulations which is price gouging. I was also charged that $40 for mileage because you dont have a business in ********. There are a lot of tow companies. You refuse to allow me access to my vehicle to get my ID to prove that I was the owner therefore, I had to leave it in your possession until the license branch opened up to get a copy of my license and the registration. If you had allowed me access to my vehicle within an hour, I wouldnt have been charged that. Again. , I wouldnt have been charged that. Again, you cheated me.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/16/2025

  Good Morning, Once again signs are posted as the law requires at the entrance of the community. These signs are reflective so they are clear to read even at night. Furthermore VISITOR parking is marked "VISITOR" In bold, white reflective white paint. In addition to both of these precautions you apparently missed, its the resident you are visitings responcibility to advise their guests on where to park. If you seek compensation, contact who you were visiting that neglected to tell you the rules they agreed to in their lease. 

  Regarding your complaint of where you were towed to, you were towed within the limits the law allows. This isnt open to negotiation. You were charged the correct rates and the tow was lawful/valid under FSS ******. There is no valid complaint here. There "Not being a sign in the spot you parked" isnt a valid complaint. To your logic, that would mean every single parking spot would have a sign posted, that is just unlogical, not one person wants to live in the middle of a sea of metal signs. Not one single apartment complex in ******* would do this outside of a parking garage with very limited parking. I understand you arent happy and you "Do not accept My reply" however that doesnt make your complaint any more valid as its not valid in anyway shape or form. 
  No concessions or refunds are being made, you were rightfully towed and you need to contact who you visited that neglected to tell you where to park for any compensation you seek.