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Business Profile

Payment Processing Services

Inmate Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid money for phone calls ($33.99) on 12-19-22. Inmate says can only call landlines & is not able to reach us - very few people have a landline anymore! That was not made clear at time of my purchase.
    Then purchased 30 emails on 12-27-22 at a cost of $21+ and that function evidently requires an uploaded photo which it is not clear how to do. It says something about accessing a "flash popup" and nothing popups.
    I've been working with computers over 30 years so I consider myself on the high end of proficient.
    Attempts to contact their customer service have been frustrating and unsuccessful.

    Business Response

    Date: 01/18/2023

    We have contacted this customer and reviewed her issues.  The email issue is resolved with both parties successfully emailing.  We disccussed the calling issue and explained that there is no difference between landlines or cell phones both can be called by the inmate.  The issue is how the inmate is calling.  We gave her some insight and she was going to communicate this with the inmate.  We have not heard back from her and assume that her issues are resolved.  Thank you for the opportunity to get this customers issues taken care of.

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled a video visit with my son so he could watch his son open presents. Geneva county jail only has one phone so he missed his visit because there was two scheduled at the same time. so at least the other inmates got to tell his family merry Christmas and needless to say, my son did not get to watch his son open his presents. If you only have one serving in the jail, then only one visit should be scheduled in a 30 minute increments. Thank you for the merry Christmas. I’m not getting to see my son or nothing but trouble when you use this inmate sales. I really wish they would switch.

    Business Response

    Date: 01/25/2023

    We have investigated this customers issue and have tried to contact her several times but there is no answer and the mailbox is full.  We are happy to discuss this with her if she will contact our Video Visit Customer Service.  Apologies for the delayed response as we were trying to contact her.

    Thank you.

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a visit for an inmate on inmate sales, thru out the whole entire visit the screen keep freezing up and words were sounding jumbled up together and supar fast or they were lagging real slow and then it kept kicking it off and making us have to reconnect repeadly.

    Business Response

    Date: 08/24/2022

    We have contacted this customer and have explained and resolved the issue. We gave her some insight and advice on how to improve reception on her phone and hopefully this will help her future visits. Thank you for the opportunity to assit her with this matter.

Inmate Sales is NOT a BBB Accredited Business.

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