Reviews

Review Details

• Review fromSeth W

  Date: 03/26/2023

  1 star
  I really struggled not to write a review, but I didn’t want to idly standby as others fell victim to this company’s tactics. I hired Aluma towards the end of the year and about ten months later my pergola was completed. Let me tell you how I got there. After noticing many months of no progress, I reached out to the company numerous times and got the same answer over and over. After doing my own research, I learned that the company never filed the proper paperwork with the city in order to get the permits they needed to begin work. When Aluma finally decided they were ready to file the paperwork. They waited and waited before they paid any of the fees in order to have the permit issued. I began to grow tired of the excuses, so I went to the permit office myself and paid the permit fee. Once the fee was paid, I still waited and waited until finally someone came out to mark the hole. That somebody was **** *******. He put a big x on my pavers where the hole was supposed to be dug. Weeks had passed but the hole was still not dug. After calls and emails and calls and emails, I finally had someone show up to prepare and dig the hole. I am sure you can guess what happened next, nothing!! More waiting!! And the saga continues…. Eventually to make a long story short the Pergola was finally completed, but not completed in a satisfactory way. The beams were not level, the gutter was improperly positioned to drain water back into my patio that was supposed to be free of water and rain, and like so many other victims of this company’s unprofessional and shoddy work, my roof leaked too. Yes they came and tried to fix it (only because they weren’t paid in full) but as one might expect, the leaks were never resolved. I have to pay and get the gutters repaired and properly draining. Right now they spit flooding amounts of water back onto the pavers that the pergola was intended to keep dry. Bottom line, do not do business with this company!

• Review fromSteven E

  Date: 07/27/2022

  1 star
  Aluma Outdoor Designs, *** is the absolutely worse company to deal with. I have been promised dates to complete work on several occasions and they never showed up. No apologies, no calls, no service. When they finally finished the job, I noticed a couple of defects and asked them to return and correct. After weeks of waiting, they finally showed up unannounced and actually caused more damage (than repair) and I immediately called them to complain. I have been waiting weeks again, with no return calls. This company has no respect of your time nor do they care about satisfying their customers. They deserve to be shut down.