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Business Profile

Bathroom Remodel

MaxHome Improvements, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered custom replacement windows and they measured and came to install the windows and one window is the wrong size. And they put it in anyway. They cut my trim molding and cut the inside window casement so you can see the cuts. Just a sloppy job. When they finished the job I said I was not happy with the window and they need to fix the problems they said they would order an new window. And make the other repairs. And then time went by and they called to get the final inspection. I said they can't do that because the window is not replaced and the other items fixed. And now I was told the window was broken when it came in .. brings us to today the said I would receive a call tin the am about a time frame that the installers would be here to get it finished and installed . Still have not heard from them I called and I am getting the run around. Ect ect. Just not a good company to deal with.

    Business Response

    Date: 08/22/2024

    Thank you for
    sharing the homeowner's feedback with us. At MaxHome, our top priority is to
    exceed our customers' expectations.

    We have been
    actively addressing the customer's concerns since the installation. One of the
    windows needed to be replaced due to an incorrect size, and the customer also
    expressed dissatisfaction with some of the finishes. We reordered the window,
    with an expected delivery date of August 2nd. A technician was scheduled to
    visit on August 8th at 4 PM to install the replacement window and resolve any
    additional issues. However, the customer remained unsatisfied with the
    installation and finishes.

    On August 21st,
    2024, our Operations Manager and Assistant Operations Manager personally
    visited the customer’s home to review the concerns in detail. We have committed
    to addressing all of the customer's concerns to their satisfaction and are
    offering a discount on the project as compensation for the inconvenience.

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 6 2022
    Amount paid $10,825.00
    Complete removal of bathtub and replacement with Jacuzzi shower in 2 days remove all and clean up area
    The work took longer than stated
    The worker cut a main shower support beam and did nothing to fix it
    The work was not completed in away that the shower could be used after we were told they were finished
    I have been told no less than 10 times that someone would be in contact with us about the problem but no one has contacted us to fix this.

    Business Response

    Date: 01/03/2023

    Mr. ******** 

    I am very sorry for the issues you are having with your installation and customer service from us. I have contacted the Operations Supervisor and Manager, Erica and Jamarcus, for the area and they will be in contact shortly to get this resolved. If you have any further issues, please feel free to contact me directly. ********@maxhomenow.com or ************

    Sincerely, 

    Cristina ******** CAO

MaxHome Improvements, LLC is BBB Accredited.

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