Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 95 Customer Reviews
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Review fromLuis P
Date: 09/16/2024
1 starLuis P
Date: 09/16/2024
This people a thieves. Our Internet speed wasn't what we are paying for (300Mbps) getting only 10 Mbps. After charging me $150 for a technician to supposedly fix the issue, my speed still were awful slow and very unreliable with frequent blackouts. We switched to Ocala Fiber and now Cox is billing me for 3 years of service from a contract that I never signed. A complete rip off. This company has no ethics.Cox Communications
Date: 09/19/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reviewed the account in question and have determined that the video and data services were renewed for 12-months once the original term was completed. Because the account was closed during its renewal period, the account was assessed an early termination fee, but it was not for three years. We would encourage the customer to contact our Customer Care department, as there may be some options or solutions that can be offered to assist further. Our Customer Care is 24/7 and can be reached at 866-272-5777.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.Review fromRobert H
Date: 09/09/2024
1 starRobert H
Date: 09/09/2024
Our business has been a Cox customer for over 30 years. I cancelled our phone and internet service in July, 2024. I turned in the internet modem and was told be Cox employees that the service was terminated.
9-9-24 I get another bill for internet service. I call Cox and they said I was suppossed to call Cox Business to officially terminate the contract. I cannot cancel at the residential store. The store employees never told me this. They said I would not be billed anymore and service was cancelled.
Now, I have to pay the August bill and another 30 days of service per the cancellation fee.
Also, they said I needed to return the modem by UPS? I again said I gave it to the store in July. They have no record of this?
This is fraud and illegal. As representatives of COX, the store should have told me to call COX Business and cancel by phone. They did NOT.Cox Communications
Date: 09/12/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reviewed the accounts and ensured the request to have the Cox Business accounts disconnected, has been fulfilled.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.
Matt D.
Executive Resolution Specialist
Cox BusinessReview fromgreg w
Date: 09/05/2024
1 stargreg w
Date: 09/05/2024
This fraudulent operation needs to be more strictly regulated, subjected to class action litigation and put out of business.
Consistent with Cox's one-star rating in 130 BBB reviews, I've had lousy internet and TV service from Cox for years, including numerous lengthy phone calls with their typically useless "customer service" reps and multiple in-home visits that did not resolve my problems.
Latest problem: TV picture pixilates and freezes on cable channels only. Streaming is fine, indicating the problem is with Cox cable. A tech came to my house on 8/27/24. He said my home had 3 cable filters and all were unnecessary, since I have one cable box. He removed them all. None of the multiple prior technicians noted or said anything about this being an issue, which seems odd. All techs checked my equipment and cable connections and insisted all is well.
The cable pixilation problem remains and now the picture also freezes, adding a new problem. This especially occurs on the higher number channels and channel 64 Angel's games, which we like to watch.
My internet also constantly goes out. I'm paying for 500 mbps, but randomly get only 5 mbps. If I reboot, the problem often goes away, but it then recurs. They have come out multiple times. It's a little better but still happening. I assume this is some kind of hidden reduction of my signal, since Cox keeps telling me my equipment is fine.Cox Communications
Date: 09/12/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.
Sharon
Executive Resolutions
Cox Communications, West RegionReview fromandy d
Date: 08/29/2024
1 stari have been with cox for over 20 years and now they gave away my cox.net e mail account to yahoo- so now i have to use yahoo with all the ads and prompts and extremely poor service and now considering finding another server whhich is 'user friendly' thanksReview fromChristina H
Date: 08/13/2024
1 starChristina H
Date: 08/13/2024
I am paying every month on auto pay...without fail. Yet they drop my service EVERY MONTH and offer zero apologies and zero credits. W...tf.....is that??? Why do cable/internet companies able to get away with this??????Cox Communications
Date: 08/15/2024
Dear ********* *******
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau.
We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution.
If you have any questions or concerns regarding your account, please contact our Customer Service department at 844-303-1028.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromKris K
Date: 08/13/2024
1 starKris K
Date: 08/13/2024
Forced into a contract with Cox due to apartment complex contract. Internet service is out almost as often as it is on. Impossible to get any customer service either over the phone or on line. Completely useless techs that don’t know the difference between Coax and Ethernet or a modem and a switch. The very second I have the option of a different ISP I will be switching.Cox Communications
Date: 08/16/2024
Dear BBB,
Cox Communications responds to BBB Review ID: 45496 filed with your office on August 13, 2024.
The Cox Sr Customer Care Team attempted to contact our customer in response to their complaint. Unfortunately, we were unsuccessful in reaching them.
If our customer would like to speak with us regarding their complaint, they can reach our Sr. Customer Care Team at the phone number that we provided in our email.
Sincerely,
Cox Senior Customer Care TeamReview fromRobert W
Date: 08/06/2024
1 starRobert W
Date: 08/06/2024
So glad my area has AT&T and other options finally. Cox had a stranglehold on fast internet here. In my opinion they have the worst customer service I have ever witnessed. Before fixing a problem, they would try to sell me on other upgrades. This happened a few times. The worst one, they told me that I should just upgrade for better internet even though I would not get the rates promised it would be faster. It's just bad. I am so glad I can use someone else. Glad our relationship is over. It was you Cox, not me. Not sure how you have an A+ rating with a 1/5 stars. I have actually never met anyone that said anything good about the company.Cox Communications
Date: 08/07/2024
Dear BBB: Cox Northeast team responds to BBB Review 45428.
We have reached out to our customer to see how we may further help in the issue as stated regarding service issues. We appreciate our customer's patronage and look forwarding to see how we can assist further with the issues mentioned. We have provided a supervisor's contact information upon receipt of receiving this information.
Respectfully,
The Northeast teamReview fromLeslie L
Date: 08/05/2024
1 starLeslie L
Date: 08/05/2024
A customer must pay twice each month for service or they will disconnect the account and force you to pay reconnect fee, late fee and new monthly fee. They also demand your credit card number and bank account number and remove the money at will, whenever they decide. The customer has no choice in the matter.Cox Communications
Date: 08/06/2024
Dear BBB:
Cox Communications Northeast Team responds to BBB Review ID #45407.
We are very sorry to hear of your comments and indication of an experience. By review of your account, we see numerous payment arrangements that were made with various agents by you and a future dated payment arrangement that had been made on the account in order to post a payment at the date arranged with the agents. Cox does not remove money at will, a customer requests through payment arrangement and that is what was reviewed on the monitored calls we reviewed upon receipt of the review information. The dates when you reached out to us in July and early August. We are sorry to hear of any a possible miss-communication that may have taken place with respect to dates or the understanding of what was being processed for you. If you have any further questions regarding this matter, a supervisor would be glad to review your account. For assistance regarding this matter, please contact us at the number we have provided at 844.209.9412 M-F 8:30 am to 5:00pm.
Respectfully,
The Cox Northeast Executive Escalations TeamReview fromDeborah S
Date: 07/22/2024
1 starDeborah S
Date: 07/22/2024
Cox inflates their product pricing. The pricing is not consistent. It appears that every month, the bill is a different amount. The quality of the TV service is a monopoly; however, there are better internet products whose service is not "choppy" and non-dependable.Cox Communications
Date: 07/26/2024
Dear BBB,
Cox Communications is responding to the Review received from your office on July 22, 2024, with the assigned BBB review ID of 45240.
A Sr. Customer Care Specialist contacted our customer on July 24, 2024, in response to this BBB review. The Specialist confirmed that an internal error occurred, which resulted in the conflicting rate quotes she received. Since filing this review, our customer spoke with another Cox representative who corrected her billing and rate concerns.
Cox apologizes for the internal error that occurred, and thanks our customer for bringing this concern to our attention. Cox Communications continually reviews its processes to make further improvements to our customer experience.
We provided our customer with our direct contact information should she have additional questions or concerns regarding this matter.
Sincerely,
The Sr. Customer Care TeamReview fromMarlena M
Date: 07/19/2024
1 starMarlena M
Date: 07/19/2024
Today is day 4 of my total service outage. Cox has provided limited information/updates. I have been told there is an outage in my community, period. I am supposed to be OK with this. I am not OK. My life has been significantly disrupted and this giant corporation is unable or unwilling to COMMUNICATE their efforts to correct the problem or offer options to customers they have left hanging. Unbelievable, unprofessional, unacceptable.Cox Communications
Date: 07/22/2024
Dear BBB:
We have reached out to our customer regarding BBB review #45220, and currently working with our customer to go over the issue. We will work with our customer to ensure satisfaction. A supervisor has been in touch with our customer as of 7.22.24.
Respectfully,
The Northeast Executive Escalations team
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