Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  4771 Bayou Blvd Pensacola, FL 32503-1930

  
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  Cox Communications

  320 Racetrack Rd NW Fort Walton Beach, FL 32547-1554

  
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  Cox Communications

  180 N Palafox St Pensacola, FL 32502-4839

  
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  Cox Communications

  9409 W Highway 98 Ste 20 Pensacola, FL 32506-6134

  

Review Details

• Review fromDavid T

  Date: 03/08/2023

  1 star

  David T

  Date: 03/08/2023

  At many different times we have had issues that we attempted to reconcile that were problems we didn't participate in. Was a customer for over 2 years with auto pay on the $50 pay as you go( no contract)! After a few months somehow my plan had been changed and we noticed that the bill was taking over $80 on auto pay. we get acp.. also never changed my plan..called several times to resolve this ussue and believed it had been handled... Made sure we fixed this issue! But after getting next bill saw that it was not! So called again and had voice recordings of all my calls to this company.. after review they ignored my concerns about being over charged and plan being change without consent. So I cancelled. Now they harass me for money I do not believe I owe since after many times of trying to connect my acp with Cox and make them aware of my plan being changed without my consent they currently refuse to make the needed adjustements and corrections to figure out a way to maintain our connection. This has become a serious nuisance which I do not need as I am disabled and feel they are taking advantage of me.. it is wrong for them to continue to harras me for money that they do not deserve. Actually if we want to get real with this then ... Since I never changed my plan they have scammed me and all those times I auto paid for service costing 89+ dollars should be credited back to me and that means they owe me... I never expected for a provider of services to act in a manner that has been so seriously ignorant and not handle their mistakes so that we could continue to keep our relationship intact. It's very hard to think that after almost 3 years of being loyal to them that they could have the audacity to do this to me. I will pray for them and hope that they be able to overcome this behavior and total disgrace they give to us... Thank you;!!??

  Cox Communications

  Date: 03/13/2023

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  Thank you for your time and consideration.
  Sharon
  Executive Resolutions
  Cox Communications, Southwest Region

• Review fromLloyd M

  Date: 03/06/2023

  1 star

  Lloyd M

  Date: 03/06/2023

  I started my service with Cox in January while on the phone with the sales rep I specifically asked for internet and cable and was very clear if the cable would be on contract we would only need internet. The rep assured me that after football season I would be able to turn off my TV service at anytime. After the superbowl weekend we called to have the service disconnected and the supervisor I spoke with not only told me that I was binded by contract for my internet and cable because the rep bundled the two but that she was not required to pull the call from my initial call so she could hear me tell clarify SEVERAL times that I only needed cable for the rest of the season and that I did not want to be locked into a contract. When I asked to speak to her supervisor she told me she is not required to let me speak to anyone and that she was ending the call.
  I'm contacting my attorney ASAP as I was locked into a contract based off of false pretense. The rep lied to me to obtain my business and they refuse to fix it and I refuse to pay them until they do. $600 is my bill and its been only one month and 1 week of having service I think NOT. What a horrible first experience

  Cox Communications

  Date: 03/10/2023

  Cox made attempts to reach Mr. ****** in receipt of his complaint; however, we did not have the opportunity to speak with them. Should they wish to discuss this matter further, they can reach a Cox representative by calling the contact number provided to them. Thank you.
  Cox Communications

• Review fromPatricia A

  Date: 03/05/2023

  1 star

  Patricia A

  Date: 03/05/2023

  Cox deactivated my account without authorization or reason. I have paid all bills on time and when I called to have them restore services I was transferred 4 times from one dept to another without resolution. Because they deactivated my service I was not able to log in and work causing a loss of income. Cox really needs to do better.

  Cox Communications

  Date: 03/08/2023

  We’re sorry for the frustrating experience the customer had with us. Thank you for the opportunity to respond to their concerns.
  The following is our response after reviewing the relevant recordings and records. A family member residing in the residence requested an account assumption on 2/28/23 in order to receive new customer pricing for Cox Internet after the customer's promotion had expired. The inquirer was given an estimated activation date of 3/2 to allow time for their new modem to be shipped, however, we do not show the equipment to have been shipped as expected to activate the new service. Regrettably, the complainant’s service was deactivated on 3/4/2023, as a result. Cox has shared this feedback with the involved agent’s leader to avoid a similar event from occurring in the future.
  Cox reinstated the complainant’s service at the promotional rate of $49.99/month (for 24 months) on 3/6/2023, after the inquirer canceled their work order. Due to the inconvenience, we have applied a credit of $49.99 to the account, equal to one month of service.
  We appreciate that this matter was brought to our attention, and we will use the customer’s feedback to better serve our customers.
  Should the customer have any further questions about their complaint, they can contact our Specialist at the provided information (via voicemail).
  Sincerely,
  Cox Executive Escalation Team

• Review fromWilliam D

  Date: 01/18/2023

  1 star

  William D

  Date: 01/18/2023

  Cox has the worst internet connection only about half the time the signal is somewhat good the rest crap.

  Cox Communications

  Date: 01/25/2023

  Dear William Denton:
  
  
  
  Cox Communications (Cox) is in receipt of your review filed
  through the Better Business Bureau.  Let
  me begin by thanking you for allowing us the opportunity to serve you. We thank
  you for bringing your concerns to our attention.  Doing so allows us to improve the quality of
  the service we provide to our customers.
  
  
  
  We have reached out to you to address your concerns,
  however, our attempts to reach you have been unsuccessful.  Once we are able to speak with you and verify
  your account, we can address your concerns and provide a successful resolution.
  
  
  
  If you have any questions or concerns regarding your
  account, please contact our Customer Service department at 877-982-5917
  
  
  
  Best Regards,
  
  
  
  COX - West
  
  ----------------------------------------------------------------------------------------
  
  The Executive Escalations Team

• Review fromCarl S

  Date: 01/09/2023

  1 star
  Horrible customer service. They do not email you a bill ahead of due date. They will charge you a late fee if you are one day late. And if your cc payment gets rejected they simple add 25 to your next bill and don't mention it. I asked them if they can send the invoice before its due and they will not. The fees are a large income generating machine. Find cable somewhere else.

• Review fromMichael G

  Date: 01/08/2023

  1 star
  I've been a Cox customer for over a year and a half here in Phoenix and they are absolutely the worst. Their customer service is absolutely horrible and their billing practices are completely underhanded and non-transparent. They are thieves to say the least. As soon as someone's allowed to compete with them in the Phoenix market I will jump ship immediately. Shame on you Cox

• Review fromTanya P

  Date: 12/22/2022

  1 star
  Why is there not a ZERO stars on here?!? The absolute worst cable company around!! They work on a house next to me, knock out my internet and can’t get reconnected! This company is an absolute joke that is way overpriced and not concerned or value their customers in any regard whatsoever!! I’m sooo tired of having endless encounters with this joke of a cable company! They are all a bunch of scammers!!

• Review fromTracy S

  Date: 12/08/2022

  1 star
  This company would get a ZERO if that were an option. Terrible Customer Service. Terrible service delivery. Astronomical pricing. NO options for Senior discounts.
  There is absolutely nothing good, about this company.

• Review fromNancy G

  Date: 11/16/2022

  1 star
  Cox has horrible customer service. They promise service that they don't deliver. Their phone service is tine consuming and you are likely to be disconnected without a call back. When you finally get through to a representative, the person will give you different information than you received earlier. Their prices are steep. Their technical support is poor. I have nothing good to say about their company except that they are competent at ripping off consumers.

• Review fromlorraine p

  Date: 11/14/2022

  1 star
  I called Cox in October to get a new rate for the following year of internet service. I was quoted a 63+ amount for the next two years. When I was sent the confirmation email it showed 93+. I requested an email of the 63+ and she stated she could not do that but to call the loyalty department. I did connect with the loyalty department and asked to speak with a supervisor (male) who assured me he was the supervisor and could see that the rate would be 63+ and he could not provide an email- but I could go to any store and have them print off the offer. I took him at this word and today received a bill for 93+. I called and talked to Valerie who does not see anything in the notes at all and I need to call the loyalty department again to discuss rates. This company misleads you and to not offer any sort of backup is very odd.