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Business Profile

Beer and Ale

GiveThemBeer.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

Complaints

This profile includes complaints for GiveThemBeer.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GiveThemBeer.com has 2 locations, listed below.

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    • GiveThemBeer.com

      4201 62nd Ave N STE 5 Pinellas Park, FL 33781-6050

    • GiveThemBeer.com

      725 41st Ave N Saint Petersburg, FL 33703-4632

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (#******) at 7:30am December 11th. At 6pm December 11th, I tried contacting the company to cancel my order, as my sister had already purchased the same item for our dad. After "messaging" with this company's website AI bot (*****) and sending repeated emails I've gotten no help at all. After some research and a phone call to the 1 800 number listed on the BBB site (which is for a phone *** line).... I've realized I will not be getting any help. I am stopping payment. I've received an email about shipping and the history on the shipping tracker says the order was picked up at 3am..... 4 hours before I even placed the order!I'd be happy to pay some kind of inconvenience fee, if anyone would respond. I'm not sure this is even a real company. I'm so disappointed in the customer service and communication.

      Business Response

      Date: 01/03/2025

      Response to Complaint #******

      Dear Better Business Bureau and ****** *********,

      Thank you for bringing this matter to our attention. We appreciate the opportunity to address the concerns raised by ****** Tarhanich regarding their order experience with our company. Below is a detailed response to the points raised in the complaint:

      Shipping Timing Discrepancy

      The claim that the shipping tracker shows the package being picked up at 3:00 a.m., prior to the order being placed, appears to be a technical error in the shipping carrier's tracking system. Our records confirm the order was placed on December 11th at 7:30 a.m., processed the same day, and shipped promptly in accordance with our holiday season commitment to fast delivery.

      Cancellation Request
      We regret that the cancellation request made on December 11th at 6:00 p.m. could not be processed in time. Orders placed during the holiday season are expedited quickly, often leaving our facility within hours, which unfortunately limits our ability to intercept them once they are in transit. However, we have refunded the full order amount to ensure ****** Tarhanich is not inconvenienced further.

      Customer Service Contact Issues

      We were surprised to learn about the reference to a non-company phone number. Our correct customer service number is **************, and it is prominently listed on our website. We maintain a dedicated support team that responds to all inquiries within 12 hours. Additionally, we are investigating the claim about difficulties with our AI bot, *****, and will take appropriate action to improve its effectiveness.

      Resolution Provided
      While we have already processed a full refund for this order, we deeply regret any frustration or confusion caused during this process. Our company takes great pride in providing timely customer service and ensuring a positive experience for all our customers.

      We value ****** ********* as a customer and sincerely apologize for any inconvenience caused. To prevent similar issues in the future, we are reviewing our communication tools and shipping procedures to ensure greater clarity and responsiveness.

      Sincerely,

      *** *****
      Founder
      www.GiveThemBeer.com

      Customer Answer

      Date: 01/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *********

    • Initial Complaint

      Date:12/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order, #******, with them on 12/12/2023 with guaranteed delivery by 12/24/2023. As of this time I still have not received any shipping confirmation. I have reached out to them twice, on 12/19/2023 and 12/21/2023, thru their contact us link. I have not received a response from them. I would like my order to be filled or a refund issued immediately.

      Business Response

      Date: 12/27/2023

      Hello,

       

      I'm sorry your order has not been received. Unfortunately a snag in the supply chain is causing the Alpha Batch Case to be delayed in getting to us beyond what we have expected, and I apologize for the delay. We have responded to both emails (on 12/19 and 12/22) and are sorry to hear they were not received.

       

      Given the circumstances ad request, I have cancelled the order and issued a full refund since it cannot be immediately fulfilled. We're sorry this order didn't work out.

       

      Thank you,

      Team GiveThemBeer


    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Manvent Advent calendar for my son-in-law. I paid for it on 10/21/23 with requested shipping date of 11/27/23. Order#******. My son-in-law still has not received the gift. I have emailed customer service multiple times. ************************* responded on 11/28/23 and said the order was being prepared and I would receive tracking soon. On 12/2/23 I received a ***** tracking #************. As of today ***** still has not received the package, only the label has been created. I would like a full refund as my gift is not going to arrive in time for advent.

      Business Response

      Date: 12/07/2023

      We are sorry this order was not able to be delivered, but a full refund has been issued as requested. An email will be sent confirming the details.

    • Initial Complaint

      Date:12/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Sparkling Wine Advent Calendar on 11/25/2023, order #****** from GiveThemBeer.com. According to your website the company's place of service is *************, **, which is only 88 miles from my location. The company charged my account immediately for the product, thus, per their website, shipping would have commenced on 11/27/2023. I did not receive any confirmation about the product being shipped, again should have per their website. I emailed their customer service on 11/28/23 to confirm when product would be shipped because the product is liquor someone over 21 needs to be home to sign for the package. As of 12/1/2023, I did not receive a response to my email, but now I am receiving spam email from 3rd parties indicating they are from this company. On 12/1/23 I called the ************** number listed on their ******** account, but it rings to a medical supply company. I also looked the company on Sunbiz, as they need to be a registered company to do business in the ****************. They are not a registered company to do business in the ****************.First, I would like a full refund of $154.08. Second, I would like them reported to the ******* Attorney General. Thank you for your assistance.

      Business Response

      Date: 12/02/2023

      Hi there ******,

       

      Thank you so much for ordering from GiveThemBeer! I am so sorry for the experience you've had so far with your order, as it doesn't sound representative of our company at all.

       

      We have indeed received your order for the Sparkling Wine Advent Calendar. Advent Calendars take 3-5 business days to ship due to the high volume of orders this time of year, and yours should be on the way early this week. We will make sure somebody responds to your email promptly, and we will follow up with the tracking details as soon as your order ships.

       

      I apologize for the phone number issue. That is an old phone number no longer in use by our company. You may reach our customer service at ****************.

       

      Thank you so much for your patience!

      Customer Answer

      Date: 12/04/2023

       
      Better Business Bureau:

      I have received a tracking number for my order and it appears to be on its way. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:11/21/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered the Whiskey Advent Calendar ($149) on 14 November 2023 as a gift for our friend; as of today 21 November we have not received a tracking number. Accordingly to their website, items ship within 1-2 business days. I have emailed the company twice without a reply and they do not have a phone number to call. We hope to receive before 01 December 2023.

      Business Response

      Date: 12/07/2023

      Hi there *******,

       

      I'm sorry to hear you have not received your order. We checked the order and according to ***** tracking it was delivered on November 28, 2023. I hope that means it has been received safe and sound?


      Thank you!

      Customer Answer

      Date: 12/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company and the shipping still only says label created. *** reached out to them once via their website and then emailed them last night- no response. There is no number to call. This was a birthday present but now that wont be happening. Wondering if this is a scam business. Based on the other BBB complaints, sadly it does not seem like Im the only one experiencing this. 0/5 stars. They arent actually giving anyone beer.

      Business Response

      Date: 10/26/2023

      Hello ****,


      Thank you so much for ordering from GiveThemBeer! I am sincerely sorry that you have not received a response from our team sooner. We take pride in our customer service and hate that it may have come up short in this case.


      Regarding the order, I am sorry for any confusion! Our crew has been preparing the supplies for Advent Calendars, which are set to release the first of November. It looks like our system jumped the gun in sending out the tracking details ahead of schedule, but your order has been handed off to ***** today and is officially on its way to you.

       

      Thank you so much for your business! We appreciate your understanding!

    • Initial Complaint

      Date:05/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 4/26/23. On 5/10/23 I realized they had never delivered the gift. No notification from Give Them Beer - no anything. But they sure as heck charged my card $100 for it. When I contacted customer service, it took 2 days to respond with an apology and a message saying I could get a refund or reshipped. When I responded via email to ask how long it would be for the new shipment to arrive, nothing. They totally ghosted me. Today 5/22/23 A FULL MONTH AFTER I ORDERED IT - I got notice that they had reshipped the original package back to themselves. Not to my recipient. As of yet, still no refund. I had to dispute the charge with my credit card company.

      Business Response

      Date: 05/27/2023

      Hi there,

       

      We are so sorry for any inconvenience with the order. We checked into the situation and it does appear to have been returned to ** after ***** was unable to collect a signature after 3 attempts. Given the situation we can refund the order, however cannot do so with an active dispute from the credit card company. If the disputed charge is dropped from the credit card company we will be glad to issue a full refund for the order.

       

      Thank you so much for ordering from GiveThemBeer!

    • Initial Complaint

      Date:12/06/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a wine advent calendar November 23, 2022. I have not received the order or any tracking information. I attempted to contact them by email and then phone and am getting no response. My order number is *****.

      Business Response

      Date: 12/06/2022

      Hi there ******,

       

      Thank you so much for ordering from GiveThemBeer! I'm so sorry you did not hear back from your original inquiry. We'll check into the situation there.

       

      In any case I just wanted to confirm that your order has indeed been shipped via ***** and is currently on en route. Here is a link to your tracking and delivery estimate: https://www.fedex.com/fedextrack/?trknbr=391710733243&trkqual=12024~391710733243~FDEG

       

      Thank you,

       

      Cheers!

       

       

      **************************************** GiveThemBeer


      Customer Answer

      Date: 12/06/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/05/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother, *********************************, placed an order for a liquor advent calendar on 11/18/22 to gift to my husband and me. Order #*****. She has been ill and realized a couple of days ago that it still had not arrived. She had to go back into the hospital so she gave me the order confirmation to follow up. The order was $99. The ***** tracking provided shows that while a label was created on 11/25, nothing has been delivered to ***** to ship. She wanted to give the gift to us on 12/1. I have emailed the company, filled out their contact us form and sent messages via ********* No response to any of these. When I call the number listed on their website and listed here, it says that it is not in service. I am concerned that my mother's money has been stolen and there is no intent to ship the goods or reply. Please help. We would like to have the advent calendar either overnighted for quick delivery or a refund.

      Business Response

      Date: 12/06/2022

      Hi there *****,

       

      Thank you so much for ordering from GiveThemBeer! I'm so sorry to hear your experience has been any less than ideal, so I'm personally reaching out regarding your order.

       

      It looks like we have been in contact on December 2 regarding your order. I hope those emails have been received and did not end up in spam or junk folders! In any case, we apologize the order appears to have gotten lost and checked into the situation with *****. Unfortunately since sending out a new order with Overnight was not going to be possible the order has been fully refunded.

       

      Thank you so much for your patience. I hope this helps,

       

      Cheers!

       

       

      *************************
      Team GiveThemBeer

      Customer Answer

      Date: 12/06/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:11/29/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on Nov 17. I am looking for a confirmation of delivery and receipt. I have emailed multiple times and there has been no response. In addition the phone number listed on the internet does not work. I would like confirmation on my purchase and when it was delivered. Thank you *************** ******************** *************

      Business Response

      Date: 12/14/2022

      Hi there ****,

       

      Thank you so much for ordering from GiveThemBeer! I am so sorry you have not received your order, and especially that you have not received a response. I'll be sure to check into the situation to see what happened.

       

      In the meantime I wanted to reach out to let you know we checked your order and see that it appears to have been delivered. If the recipient does not have it, is it possible a neighbor or front desk/receptionist may have accepted the package for them? Here is a link to the tracking for reference: https://www.fedex.com/fedextrack/?trknbr=390776487963&trkqual=12024~390776487963~FDEG

       

      If it has not been received please don't hesitate to let us know. You can reach me directly by emailing *********************************

       

      I hope this helps,


      Cheers!

       

       

      *************************

      Team GiveThemBeer

    GiveThemBeer.com is NOT a BBB Accredited Business.

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