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Business Profile

Beer and Ale

GiveThemBeer.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

Complaints

This profile includes complaints for GiveThemBeer.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GiveThemBeer.com has 2 locations, listed below.

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    • GiveThemBeer.com

      4201 62nd Ave N STE 5 Pinellas Park, FL 33781-6050

    • GiveThemBeer.com

      725 41st Ave N Saint Petersburg, FL 33703-4632

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 14, I ordered a vodka advent calendar from givethembeer.com. Money was removed from my account to the total of $99.00 on that same day. I filled in all of the information, but received no e-mail confirming my order or a tracking number for shipping. I have e-mailed the company 3 times, and called 3 times and left a message once. At this time, nothing has been delivered to the recipient of the gift.

      Business Response

      Date: 12/14/2022

      Hi there *******,

      Thank you so much for ordering from GiveThemBeer! I am so sorry your order has not been delivered, and especially that you have not received a response. I'll be sure to check into the situation to see what happened.

      In the meantime I wanted to reach out to let you know we checked your order and see that it appears to have been delivered. If the recipient does not have it, is it possible a neighbor or front desk/receptionist may have accepted the package for them? Here is a link to the tracking for reference: https://www.fedex.com/fedextrack/?trknbr=391392095734&trkqual=12024~391392095734~FDEG

      If it has not been received please don't hesitate to let us know. You can reach me directly by emailing *********************************

      I hope this helps,

      Cheers!


      *************************
      Team GiveThemBeer

    • Initial Complaint

      Date:11/22/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed on order on November 10, 2022. My credit card was charged immediately. I have been attempting to reach them to find out the status of my order and receive no replies. The number listed above says it is no longer in service.

      Business Response

      Date: 11/23/2022

      Hi Tanoea! Thank you again so much for your business. As we discussed and confirmed via email, your order has been fully refunded.

      Customer Answer

      Date: 11/23/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Tanoea ******

    • Initial Complaint

      Date:11/22/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an advent calendar on Nov 7, 2022. I did NOT receive an email receipt. I have tried to call the company, but the phone is disconnected. I have emailed them, used the website chat and sent FB messages. No response. My credit card was charged $189 on Nov 7th, but I fear this company is a scam. Can you help?

      Business Response

      Date: 12/06/2022

      Hi there ****,

       

      Thank you so much for your order! We truly appreciate your business and apologize if the experience has not been as expected to this point. As such I wanted to personally reach out to follow up on your order. We originally responded to your inquiry on November 24. I'm hopeful that email didn't end up in a spam or junk folder.

       

      I'm confirming that the Red Wine Advent Calendar has indeed been shipped. According to ***** it was delivered yesterday, so I hope it's been received safe and sound? Here is a link to the tracking for reference: https://www.fedex.com/fedextrack/?trknbr=391145576238&trkqual=12024~391145576238~FDEG

       

      Given the circumstances I have also issued a refund for your full shipping fee to apologize for any inconvenience. I hope this helps,

       

      Cheers!

       

       

      *************************
      Team GiveThemBeer

    GiveThemBeer.com is NOT a BBB Accredited Business.

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