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Business Profile

Restaurant Supplies

Sleeve Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Supplies.

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * I ordered -- and was charged $198.07 -- on October 9th. * On November 2nd I received an email from SleeveSupply, which I have attached. * I never received a *** tracking number that the email promised.* I have called and emailed the company every day since. Clearly they have my phone number and refuse to answer my calls or return my emails.* More than 10 consecutive days in which the company will not answer my calls or return my emails.

    Business Response

    Date: 11/17/2023

    Hi ****,

    It looks like you have already been in touch with our support team regarding this order and we have responded to every email that has been sent.  As indicated in our most recent reply, the sleeves in this order are currently in transit to you and are estimated for delivery on Tuesday, 11/21.  If you have any further questions regarding this order please feel free to reach out to our customer support team directly at *********************************************************.

    Thank you,

    Customer Answer

    Date: 11/17/2023

     
    Complaint: 20864149

    I am rejecting this response because:

    A) I have not received a *** tracking number

    B) Per the company's marketing talking points, my product should have arrived two weeks ago.

    C) *********** has IGNORED my voicemails and emails for more than 10 business days. As recently as this week, they have not responded to my messaging.

    D) My sleeves are for a local company called Cafe ****** which has two locations here in *******. I promised the owner -- BASED SOLEY ON MY COMMUNICATION WITH SLEEVESUPPLY.COM -- that the sleeves would arrive this week. Sleeve supply's LACK OF COMMUNICATION to me has not only been an inconvenience, it has damaged my reputation and damaged my business. My next action will be to hire a lawyer if the sleeves don't arrive by November 21, 2023.

     


    Sincerely,

    *********************

    Business Response

    Date: 11/20/2023

    Hi ****,

    All emails we have received from you in regard to this order have been responded to.  As mentioned, the sleeves have already been shipped and are currently in transit to the delivery location.  If you have any additional questions regarding this order please feel free to reach out to our customer support team directly at *********************************************************.

    Thank you,

  • Initial Complaint

    Date:11/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THE WORST CUSTOMER SERVICE EVER! I ordered from this business 2 times. The first order was delayed in shipment for longer than the time they promised (***** and ******), and they ignored me until I filed a chargeback from my credit card. Then they emailed and said the order was completed in production and ready to ship. So I made the payment again for that order, and I received it. I ordered 2nd time in August 27, and was promised by ****** that it would take 8 weeks lead time. I contacted her on October 13 and tried everything I could: email, phone call, voicemail, until she responded to me on 10/20 and said that the tracking number would be sent to me by the end of the day. I got nothing till 10/27, and I filed a chargeback. Then, the next day, 10/28, **** emailed me and said that my order was canceled due to the chargeback, but it was already done if I still wanted it, they would duplicate the order and ship it to me after I made payment. GUESS WHAT?!! I PAID and never heard from them again, nor did I receive my order or even see the status of my orders (original and the duplicated one) till today 11/7, despite trying to email to 3 email addresses I got from them to all the people that sent me emails, called them, left voicemail, and chat. NOTHING from them. Like they are dead!!! Well, ****** learned! I need to file the chargeback again now, and I wish they will be out of business soon to save us the energy!

    Business Response

    Date: 11/08/2023

    Hi *****,

    It looks like you have already been in touch with our customer support team regarding your recent order and each of your emails has been replied to.  The cups in your order have already been shipped and are currently in transit and scheduled for delivery on Friday of this week.  If you have any additional questions regarding the order please feel free to reach out to our support team directly at *******************************.

    Thank you

  • Initial Complaint

    Date:11/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a real trash. I placed my order 3 months ago then didnt get it yet. They even lied that my order would shipped about 2 weeks ago. To get just short anwer i believe i tried contact them about 100 times. Then when i tried to contact them again, they are just ignoring all the time. I will *** this guys if my order is not arrived by end of our construction next week. I cannot believe this terrible comapny is running business over 10 yrs.

    Business Response

    Date: 11/08/2023

    Hi *****,

    It looks like you have been in touch with our customer support team on multiple occasions and each email that was sent has been replied to.  Your order did contain items with varying lead times so it is expected for them to arrive at different times.  As mentioned, the cups in this order are currently in transit and scheduled for delivery to you on Saturday of this week.  If you have any additional questions regarding the order please feel free to reach out to our customer support team directly at *********************************************************.


  • Initial Complaint

    Date:10/19/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order for cups on 07/12/2023. We were promised the cups would arrive within 4-6 weeks due to a lead time for custom cold cups.It is now 10/17/2023, which is significantly past that time frame. I have been trying to get in contact with the company for weeks now via their chat, their email, and phone number. I've tried contacting a customer specialist directly, as well as their main phone number. No one has answered anything, nor have they called us back.All we wanted was an update on our order, even if it was delayed. Letting us know what's happening would be more professional than ignoring your customer.

    Business Response

    Date: 10/19/2023

    Hi *****,

    Thank you for bringing this to our attention.  I'm very sorry to hear that the cups in this order never arrived.  I have spoken with our production team regarding this and have confirmed that we will be able to get a replacement case completed and shipped out to you on Monday of the coming week.  Tracking information will be sent via email as soon as it becomes available.  If you have any additional questions regarding this order please feel free to reach out to our customer support team directly at *********************************************************.

    Thank you,
    Sleeve Supply Team

  • Initial Complaint

    Date:09/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered online on March 17, 2023 order# ***** Total Paid was $300.99 1 case of logo printed Sleeves for $66.00 (received)1 case of logo printed cups $159.99+$75= $234.99 (NOT received as of 9/26/23)They will not return email, calls, or online support requests Paid by Mastercard #ending **** Requesting refund for $234 Online account still says "fulfillment status: Partial"

    Business Response

    Date: 09/27/2023

    Hi ****,

    Thank you for bringing this to our attention.  We're very sorry to hear that the cups in this order never arrived.  We have gone ahead and issued a full refund for the item per your request.  You should have just received an email confirming this as well.  If you have any additional questions regarding this order please feel free to reach our customer support team directly at *********************************************************.

    Thank you,
    Sleeve Supply Team

  • Initial Complaint

    Date:09/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered coasters and cup sleeves from this company. After several emails back and forth I finally received the sleeves however, I still have not gotten the coasters and have not gotten any word back or a refund! Their site says that they are still processing for shipment yet no one will get back and I have not received anything!

    Business Response

    Date: 09/14/2023

    Hi ***,

    It looks like you had sent us an email requesting to cancel the coasters in this order.  That request has already been processed and the item has been cancelled and refunded.  If you have any further questions regarding the order please feel free to reach out to our customer support team directly at ********************************

  • Initial Complaint

    Date:09/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They delivered a small part of my order. No one answers me by phone, email or chat. I don't know anything about my order. If they don't deliver my order I want my money back. All of this is absurd. (March 14 2023 placed the order)Order : #*****

    Business Response

    Date: 09/08/2023

    Hi ********,

    It looks like you also contacted us regarding this order via email.  As mentioned in our reply, we were able to successfully file a claim with the shipping carrier for the original shipment and are expediting the production of the replacement cups to be ready to ship on Monday of the coming week.  Tracking information will be emailed to you as soon as it becomes available.  If you have any additional questions regarding the order please feel free to reach out to our customer support team directly at *********************************************************.

    Thank you,

  • Initial Complaint

    Date:08/31/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I haven't received my order. I am not able to speak with a customer representative. I need my order ASAP. I places the order since July and every time I try to get in contact with the business they never reply.

    Business Response

    Date: 09/04/2023

    Hi *******,

    It looks like you had already been in touch with our customer support team by the time this inquiry was received.  The cups in this order are already in transit to you and the *** tracking info for them would have been sent via email.  If you have any further questions regarding the order please feel free to reach out to our customer support team directly at *********************************************************.

    Thank you,

  • Initial Complaint

    Date:08/28/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on 4/12/23.Proof received and approved on 4/12/23.It is now 8/25/23 and I still have not received my product. Despite my many attempts to call, live chat, and email, I did not receive a response about my order until 6/12/23. They said the order was on track and would be shipped out the end of that week. On 6/23/23 I still had not received a tracking number, so I reached out to them again and received no response until 6/29/23, when they said they would check with their production team and get back to me. It is now 8/25/23 and they still have not gotten back to me or shipped my order, and they have failed to reply to my several attempts to contact them.DO NOT under any circumstances, order from this company. We are a large company with a legal team that will be seeking full compensation plus damages.

    Business Response

    Date: 08/28/2023

    Hi *******,

    It looks like you did send an email to our customer support team at the same time this ticket was submitted.  We did already respond to that email to indicate that the order was currently in transit to you with *** tracking # 1ZR201480300198664.  If you have any additional questions regarding this order please feel free to reach out to our customer support team directly at *********************************************************.

    Thank you,

  • Initial Complaint

    Date:08/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** was placed on June 10th, 2023 for several thousand custom printed cups totaling $899.95. The payment was processed June 12th and the sample proof was approved June 20th. The company advertises a 4-6 week lead time, so I contacted them on July 20th to inquire about my order status. Reply from customer service the next day indicated that the order was due to be completed and shipped at the beginning of the following week, July 24th being that following Monday. I was told that I would receive tracking information once the order was sent off for shipping.After not receiving any tracking information or communication for a week, I reached out to the same customer service representative on August 1st via email. I was unable to get in touch with them and my emails and attempts at using their live chat feature have gone unanswered. I have also made additional followup calls to the representatives listed number as well as the companys number. Having now seen the litany of negative experiences others have had with this company, I do not even want the product any longer (if it even existed) and simply want a full refund.

    Business Response

    Date: 08/10/2023

    Hi *******,

    We do sincerely apologize for this order taking a bit longer than normal to fulfill.  We have gone ahead and processed the cancellation per your request.  Our customer support team will follow up with you via email to confirm this as well. Please let us know if there's anything else we can help you with!

    Thank you,
    Sleeve Supply Team

Sleeve Supply is NOT a BBB Accredited Business.

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