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Business Profile

Restaurant Supplies

Sleeve Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Supplies.

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we ordered both logo cups and sleeves on June 19, 2023. We have been waiting without response from the company on the cups. We have spent $4000 on the order and only received a small portion of it. We have emailed them multiple times as well as multiple phone calls with voicemails left with no response.We would really like our product as well as a response from them.

    Business Response

    Date: 08/08/2023

    Hi *******,

    We're not quite sure what may have lead to this inquiry.  Every email you have sent us regarding this order was responded to.  Your most recent email was sent at the end of the day on Friday and was replied to the following Monday.  As mentioned in our latest reply, the cups in this order did finish production on schedule last week and are currently in transit to you scheduled for delivery tomorrow.  If you have any additional questions regarding the order please feel free to reach out to our customer support team directly at *********************************************************.

    Sleeve Supply Team

  • Initial Complaint

    Date:08/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After placing an order for **** coaster's and **** plastic cups on June 20th, I have been reaching out multiple times to see the progress of my order. Nothing has been responded to by the company and I still have no ship date for my order. I need a response from the company to be held responsible for order.

    Business Response

    Date: 08/16/2023

    Hi *******,

    We're very sorry to hear that you had some trouble getting in touch! We were unable to locate an email from you in our system related to this order but a member of our customer support team did reach out today to advise you of the current order status.  If you have any further questions regarding this order please feel free to reach out customer support team directly at *********************************************************.

    Customer Answer

    Date: 09/19/2023

     
    Complaint: 20433280

    I am rejecting this response because:

    This company claimed they would have my order filled in a timely manner. Only after making my initial bbb complaint did they respond to me. They then proceeded to only fill half of my order, so my business has been without coasters for an unbelievable amount of time. We would like what we paid for and we would like it NOW.


    Sincerely,

    ******* Shown

    Business Response

    Date: 09/22/2023

    Hi *******,

    Thank you for contacting us regarding your recent order. We were able to get the coasters in this order completed.  They are currently being prepared for shipment and will be sent with *** tracking # 1ZR201480396536396.  If you have any additional questions regarding this order please feel free to reach out to our customer support team directly at *********************************************************.

    Thank you,

    Customer Answer

    Date: 10/10/2023

    After recieving half of my order my coasters are still nowhere to be found. I was given a tracking number that has had zero progress on shipment. This is something ive been working on for close to half a year at this point. I need my coasters sent.

    Business Response

    Date: 10/16/2023

    Hi *******,

    We have confirmed with *** that the shipment is currently in transit and scheduled for delivery tomorrow.  If you have any additional questions regarding this order please feel free to reach out to our customer support team directly at *********************************************************.


  • Initial Complaint

    Date:08/01/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Round Custom Pulpboard Coasters - Case for $ ****** on June 11, 2023. I have not received my order. I have called multiple times, emailed and have not received a response as to when my order will be delivered.

    Business Response

    Date: 08/03/2023

    Hi Ashalisette,

    We'd be happy to assist with this.  It looks like we were just awaiting the sample proof for this order and it looks like our design team is working with you on that now.  As soon as a final proof has been approved we will be able to get the order completed and shipped.  If you have any additional questions regarding the order please feel free to reach out to our customer support team directly at *********************************************************.

    Thank you,

    Customer Answer

    Date: 08/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that once item is delivered this resolution is satisfactory to me. Sleeve Supply has reached out today requesting proof approval which I denied as I needed a small adjustment.

    Sincerely,

    Ashalisette *********

  • Initial Complaint

    Date:07/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to the company many many times in the last few weeks, I called, I emailed every email address I could find for them and have heard NOTHING for weeks. I ordered branded cups in May and havent heard from the company about when they might be shipped or arrive and no responses to any of my messages.

    Business Response

    Date: 07/27/2023

    Hi ****,

    It looks like our customer support team was in contact with you yesterday via email and did confirm the order is on track to finish production by the end of this week.  If you need any further assistance related to this order please feel free to reach out to our customer support team directly at *********************************************************.

    Thank you,

    Customer Answer

    Date: 07/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/3-2023, i purchased (Order # *****) some coffee cup sleeves and logo disposable cups. While I received the sleeves, I never received the cups. When I called in on June 28 to inquire about my cups, I was told I needed to make another payment of $75 for a set-up fee. I was taken aback that my card would be charged on June 3 for the original order and not be told about the set-up fee at that time. Nevertheless, I paid the $75 set-up fee and from that point on, none of my emails of phone calls have been returned. i sent an email or left a voice message on July 11, 12, 13 and 18th andI have received nothing but radio silence. i checked to see if others have experienced problems with this company and realized, everybody has the same complaint.

    Business Response

    Date: 07/27/2023

    Hi ****,

    We do apologize for the cups in your order taking slightly longer than anticipated.  The order has been cancelled per your request. You should have just received an email confirming this.  If you have any further questions regarding this order please feel free to reach out to our customer support team directly at *********************************************************.

    Thank you,

    Customer Answer

    Date: 08/01/2023


    Complaint: ********

    I am rejecting this response because: there is no offer to refund my payment.

    Sincerely,

    *******************

    Business Response

    Date: 08/01/2023

    ****,

    This order was cancelled at the time of the previous response on 7/27.  A full refund was authorized at that time.  Please note that you filed a chargeback with your bank for the transaction associated with this order.  This means that the refund would be processed as soon as your bank acknowledges the authorization we provided.  There is nothing further we can do on our end to expedite this process.  If you have not yet received the refund you would need to contact your card issuing bank for further information.  Here are the relevant transaction details including the error provided by the payment gateway.

    *****
    ******
    **** *******
    **** ****
    **** ** ****
    *******************
    *******
    ****** *************************** *** **** ******* ***** ****** ***** * *******
    Amount
    $186.91

    If you have any further questions regarding this order please feel free to reach out to our customer support team directly at *********************************************************.

  • Initial Complaint

    Date:07/24/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered custom sleeves on 6/29/2023 for the amount of $70.47 and received a confirmation email, Order #*****. When I did not receive any confirmation of production, I reached out for an update on 7/5/23 and received an immediate response letting me know that they will be produced by my deadline of 7/19/23 and I'll receive an email with sample proof "as soon as it becomes available". No other communication from there. I reached out again 7/17 with no response, tried calling the company phone number that leads to a voicemail with no name, tried the live chat on the website, and emailed & called *****************************, ******* that had given me the response on 7/5/23, the number also leading to a voicemail with no name. After reading the other complaints, I realize now that this company is a scam. It is fraudulent and needs to be shut down. They are taking people's money and pretending to create product for them.

    Business Response

    Date: 07/24/2023

    Hi *****,

    We do sincerely apologize that we were unable to rush print this order in time for your deadline.  While we do understand the frustration this has caused, we can assure you that we have never taken any customer's money without delivering the product ordered.  As we have already communicated to you, this order has been cancelled per your request and a full refund has already been issued.

    If you have any additional questions regarding this order please feel free to reach out to our customer support team directly at *********************************************************.

    Thank you,

    Customer Answer

    Date: 07/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. Although they still don't accept responsibility for their false communications and business practices, they did refund my order. This case and communication to the business can be closed.

    Sincerely,

    *********************

  • Initial Complaint

    Date:07/20/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered nearly $600 worth of coffee sleeves on June 9. It's June 19, and I have received nothing from them. No product, no communication. I have emailed 4 times, starting july 12. I have attempted to use live chat, which goes nowhere. They have my money and I have nothing.

    Business Response

    Date: 07/20/2023

    Hi *******,

    Thank you for contacting us regarding your recent order.  It looks like you did reach out to our customer support team via email as well and have already received a reply indicating that the order has already been completed and is currently in transit.  If you have any further questions regarding this or any other active orders please feel free to reach out to our customer support team directly at *********************************************************.

    Thank you,
    Sleeve Supply Team

    Customer Answer

    Date: 07/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:07/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on April 30, 2023 for custom printed cup sleeves. I understand the lead time on a custom printed order, and have ordered from them in the past. It is now July 19,2023. Well past the 4-6 week lead time and ample time to ship. I have received zero communication since my order confirmation, despite sending emails for updates. I was very pleased with my product the first time that I ordered and I would gladly order again if they can rectify this situation and get the product to me quickly. I now have only 6 weeks left before I will need cup sleeves again. Order #*****

    Business Response

    Date: 07/20/2023

    Hi *******,

    Thank you for bringing this issue to our attention.  We're very sorry to hear that your custom sleeve order did not arrive as scheduled.  We will be sending a separate email momentarily containing the *** tracking information for the replacement shipment.  Going forward, please feel free to reach out to our customer support team directly at ******************************* regarding any order status related inquiries.  

    Thank you,
    Sleeve Supply Team

  • Initial Complaint

    Date:07/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 6/11/23 was charged in full received proof 6/19/23. No response to numerous status inquiries. Contacted cc company in case this is a scam. Would like refund or product delivery status.

    Business Response

    Date: 07/20/2023

    Hi ********,

    Thank you for contacting us regarding your recent order.  It seems as though there may have been some confusion regarding the lead time for custom cold cups.  The lead time stated on our website is approximately 4-6 weeks.  This order was placed on 6/11 which means it would have been expected to be completed and shipped by the end of this week.  We did receive your approval of the proof and the order was still progressing on schedule and expected to ship on 7/21.

    We have gone ahead and processed the cancellation of this order per your request.  If you change your mind or have a future need for the cups please feel free to reach out and we'll be happy to assist you with getting the order re-submitted.

    Thank you,

  • Initial Complaint

    Date:06/27/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order for custom logo plastic cups on 5/13/2023 - order #*****. I received an email confirmation on 5/13/2023 and my credit card was charged on the same date. At time of order, it was indicated on the website that fulfillment of the order would take 4-6 weeks. I received a proof of the custom order 5/16/2023 via email and accepted the proof on 5/17/2023. Since that time, I have not received the ordered product nor any communications from the company. As we've reached the end of the 4-6 week fulfillment period, I reached out to the company via email on 6/20/2023, and then again on 6/22/2023, 6/23/2023 and 6/26/2023. I also left voicemails at the phone number stated on the website on 6/22/2023 and 6/23/2023 and attempted to contract the company via the chat function on the website on 6/20/2023. No responses have been provided to any of these attempts. I understand that the 4-6 week fulfillment period is an estimate and may take longer but at a minimum, I would expect a response to one of my many contact attempts. The proof I received looked great and I would like to receive the product I order but simply cannot get in touch with the company, which seems like a common complaint.

    Business Response

    Date: 06/27/2023

    Hi ***,

    Thank you for contacting us regarding your recent order.  You are correct in that the 4-6 week lead time is an estimate.  Although we do make every effort to estimate the lead times as accurately as possible, it is possible for orders to be fulfilled slightly before or after the stated timeframe.

    We have gone ahead and processed the cancellation of this order per your request and a full refund has been issued.  If you have any further questions regarding the order please feel free to reach out to our customer support team directly at *********************************************************.

    Thank you,

    Customer Answer

    Date: 06/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Shortly after filing the complaint, the Company responded to me via email to inform me that the order was cancelled.  Refund was received on my credit card 3 days after that.


    Sincerely,

    *********************

Sleeve Supply is NOT a BBB Accredited Business.

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