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Business Profile

Aquarium Maintenance

AquariumPlants.Com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aquarium Maintenance.

Complaints

This profile includes complaints for AquariumPlants.Com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company didnt send me any shipping tracking info. I requested it. Then they sent me unusual looking plants. I requested a partial refund for $10.98 the price I paid for the 2 plants. I sent out picture of the strange plants social media and someone quickly responded telling me it was the type of plant I had ordered, but it was grown out of water, emersed. Not grown submerged like aquatic plants are grown. So it was the plants I had paid for. Just their appearance was completely different because it wasnt grown underwater. So I quickly went back to Aquarium plants.com and said I was mistaken and they had sent me what I paid for and I was done. The response is

      Business Response

      Date: 04/03/2024

      AGAIN:  IT WAS REFUNDED

      Customer Answer

      Date: 04/09/2024

       
      Complaint: 21516255

      I am rejecting this response because:

      Sincerely,

      ***********************

      Customer Answer

      Date: 04/10/2024

      Please ask seller to provide proof of a refund. They cannot because they havent refund me. And what about the rude unprofessional comments? So to recap. AquariumPlants.com is lying about a refund and according to them Im an ass/prick. So no! Nothing has been resolved. Theyre just trying to worm their way out of this. What am I supposed to do if they havent refunded me anything?

    • Initial Complaint

      Date:03/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase with the website on March 11th and got a paid receipt right away. Since then I have not heard or received anything from aquariumplants.com. According to their website it should have only taken 3 days to get my item. I have both emailed them and called them 6 times. No one has responded to my email and no one answers the phone.

      Business Response

      Date: 04/02/2024

      this order:  703184

      was refunded on March 19th due to a stock shortage

      Customer Answer

      Date: 04/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered fresh aquarium plants 4 of them and they shipped 3, I talked to someone and they told me to check within papers and I did took fotos of packaging and sent email

      Business Response

      Date: 12/11/2023

      Hi, we cannot open your attachment. I will try calling you, otherwise let us know which one was missing so we can either refund you or ship it out to you. Thanks. ************

    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 5, 2023, I placed an order for dry goods only totaling $72.03. I have been charged for the order and, three weeks later, have still not received a shipment confirmation, tracking number, or any indication at all that my order #****** is actually going to be fulfilled. I have attempted to contact the business through the form on their website twice and once by email with absolutely no response. The website states that dry good shipments of in stock items are sent out regularly throughout the work week, so I am confused as to why it has taken more than three weeks for something to get done with absolutely no communication. I do not mind waiting if it is necessary, but the complete inaction and lack of response from the business makes me wonder if I've been scammed. I do not want a refund or store credit but just for my order to ship.

      Business Response

      Date: 07/10/2023

      Hi,

      Order (******) was shipped and delivered:

      UPS:  1Z27892R0307207509

      thank you

      Customer Answer

      Date: 07/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:01/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this scam company pretends to have items in stock, and has stolen my $210.46 for order ****** its been over a week, still no refund. no tracking for shipment.

      Business Response

      Date: 02/09/2023

      Item was fully refunded on Jan 19.

    • Initial Complaint

      Date:01/04/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried emailing them many times to see if they could send a invoice for my package but they never answered I've been waiting for a week now but they never answered I'm still waiting im my package

      Business Response

      Date: 01/05/2023

      we were closed during the ******** season.  this order was shipped on jan 4th. tracking info was sent:  UPS:   1Z27892R0314511774 

    AquariumPlants.Com is NOT a BBB Accredited Business.

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