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Business Profile

Cremation

Trident Society

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cremation.

Complaints

This profile includes complaints for Trident Society's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trident Society has 8 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps sending mail to know about their services. I have contacted the company to remove my address from mailing list. I didn't request this info, keeps getting this for 5 years now. This is not right. Hope you can get this to stop. This company doesn't respect my wishes. I don't want their services. Thank you *************************************

      Business Response

      Date: 01/10/2023

      Trident Society is providing confirmation that the contact has fully been immediately removed from our database as of January 10th, 2023. Trident Society apologizes for the inconvenience that the complainant encountered. Trident Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

      Customer Answer

      Date: 01/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************************

    • Initial Complaint

      Date:12/20/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company did not perform services that were partially paid for. Company employees arrived in an unprofessional manner( ill fitting clothing, exposed pubic hair)Company promised to refund money and cover costs for new provider and than changed their mind.

      Business Response

      Date: 12/30/2022

      Trident Society is requesting more details in order to pinpoint a contract/file so we can resolve this concern for the complainant. We are requesting  for the full name of the loved one that the complainant lost, contract number, and which Trident Society office had communication with the complainant. If the complainant has a name of our representative that he work with, that would be also very helpful for us to directly address this concern and provide resolution as the complainant request. Trident Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

      Customer Answer

      Date: 01/10/2023

       
      Complaint: 18616703

      The decedents name was *********************. This contract was entered into at the ************* ********** Location.

      Sincerely,

      *************************

      Business Response

      Date: 01/19/2023

      Trident Society spoke with the complainant and has provided a solution to his concerns. The complainant understood and is satisfied. Trident Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a policy through the Trident society on 9/13/2021. I purchased the policy through a gentleman named *******. I paid with a cashier's check for $3,443.50. I was not told at the time by ******* that when they would spread my ashes out to sea, that my daughter would not be allowed to be on the boat to spread my ashes. I found out later by my cousin who went to one of their seminars at Sizzlers, that they themselves spread your ashes for you. At that time, I called ******* to verify this and he confirmed that that is the case. I was not very happy when I found that out. Also, I was never told their policy of how they distribute your money into some separate account and if you cancel, you would be refunded very little of what you paid. I have only had the policy for not even one year when I cancelled on 8/22/22 and only received back $1324.87. They took $2,118.63 from me, which doesn't seem fair! They tell you they will make sure they get your body to cremate even if you're in another country, but I asked ******* about me being a donor of my body parts and how that would be arranged. He explained to me that if they came and collected my body to donate my parts, that my daughter would have to pay the process of getting me to them for cremation. I don't know how that works or where they take your body to do that process of donations, but I trusted what he told me and felt very frustrated about purchasing this policy in the first place. I spoke with a very nice lady about this situation, I think her name was *** or ***. She forwarded to me the paperwork so I could cancel the policy and also spoke with ******, who clearly explained how the policy worked. She told me that if I had wanted only the cremation part of their policy and not the spreading of my ashes, they would of taken $499.00 off of the purchase price.I wish I would of know all this information from the beginning. In talking with her found out that ******* was pretty new at this.Thank you for your time

      Business Response

      Date: 10/25/2022

      Trident Society has reached out to the complainant via phone on October 20th and 21st and has left various messages. Trident Society wants to extend a resolution to the complainant and we have not heard back from the complainant. Please advise the complainant to reach back out to our representative that left his direct phone line on the voice messages left for the resolution. Trident Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

      Customer Answer

      Date: 10/30/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Trident Society is NOT a BBB Accredited Business.

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