Reviews

Review Details

• Review fromTony R

  Date: 04/14/2025

  5 stars

  Tony R

  Date: 04/14/2025

  I got my ghostbed 2 weeks ago and I couldnt be happier. Ive had a lot of lower back issues in the past and the pain has gone down considerably since Ive been sleeping better. Great product.

  GhostBed

  Date: 04/17/2025

  Hey ****!
  
  We're glad your back is getting a rest, and the pain is improving!  Our products are spooky good! 
  
  We hope you're pairing your new purchases with our super cool GhostSheets!!!  They're scary cool! 
  
  Welcome to the GhostBed Family!

• Review fromHelen A

  Date: 04/14/2025

  5 stars

  Helen A

  Date: 04/14/2025

  I would like to thank **** ********* for his friendliness and knowledge in helping my husband and I choose the best Ghost Bed for us. He not only understood our needs but was able to explain in detail why we would want one mattress vs the other. We received a top notch education on the mechanics of the mattress which was extremely helpful . Each of us desires a certain firmness and for the first time in years our sleep is the best its been.I dont know the education **** received in learning all of this but can only say I would give him an all around rating of 10. ****s personally and loyalty to Ghost bed is way beyond all expectations .Thanks **** and will definitely recommend to our friends and others. ***** ******

  GhostBed

  Date: 04/17/2025

  Hi *****! 
  
  Thank you for reaching out to our GhostBed team!  Thank you for the great review!
  
  We love **** too!!  I will be sure to let his bosses know what you think about him!
  
  We hope you're loving our products, and getting a good night's rest! 
  

• Review fromChristopher M

  Date: 03/26/2025

  5 stars

  Christopher M

  Date: 03/26/2025

  My wife and I have had our Venus Williams mattress & Adjustable Base for over a year now, and it's been game-changing! The firmness is just right and, paired with the base, its helped with snoring/ pain points!! I would highly recommend GhostBed!

  GhostBed

  Date: 04/03/2025

  GhostBed Order# 173021GBUS
  
  Thanks for your review, ***********!  We're glad to hear you and your wife are loving our FIT technology in our ***** ******** Mattress!  Chef's kiss is pairing it with our GhostBed Adjustable Base (particularly in Zero Gravity mode!)   Keep up the good sleep! 
  
  

• Review fromSam S

  Date: 01/14/2025

  1 star

  Sam S

  Date: 01/14/2025

  From the start, the shipment of my mattress and frame was bad and not coordinated well. The freight carrier had to delay the delivery several times making me wait for the delivery. It was delayed once because of an issue with the shipping label on Ghostbeds end. I got my mattress delivered with the box damaged and then the frame, which had all the delays, was unexpectedly delivered in my driveway without telling me (several days later the tracking still says its not delivered) and it could have easily been run over by my vehicle backing out because nobody told me it was there or delivered. Whats worse still, the adjustable base (which obviously has electronics and electronic components and is just in a cardboard box) was left out lying flat in deep snow. I have no clue how long it could have been out there for given I had no clue it would be delivered. Ive contacted GhostBed customer support to ask for a remedy for these issues and have been ignored aside from them saying theyll help track the package that still hasnt been marked as delivered yet days after it was left in the snow in my driveway. If they would like to treat their valued customer the way a customer should be treated and respond accordingly to this, I would welcome a remedy for this issue, however, I want to let others know about this experience so they dont run the risk of encountering these issues with the company themselves. I wanted to like the product but this is not the way good ethical business should be conducted. If a paying customer is treated this way and their issues and grievances are not fully addressed appropriately accordingly, I cannot recommend doing business with the company until the issue is remedied by GhostBed.

  GhostBed

  Date: 01/26/2025

  GhostBed Order# 223145GBUS
  
  Thank you for reaching out to our GhostBed team. 
  
  According to account notes, ********************** re-shipped the lost item to the customer on 1/22/25.  
  

• Review fromRandy G

  Date: 11/23/2024

  1 star

  Randy G

  Date: 11/23/2024

  I add to the list noted below. I paid close to 2 grand for the classic. 3 years in it was losing its support and sagging . I jumped through the hoops they set up for me. They seen a small stain on the mattress cover and jumped on it as voiding the warranty. Some how it affected both sides of the mattress! They had no intention of working with the buyer in this instance. They looked for any and every excuse. This **************** should be ashamed of themselves. The front line team are well versed in how to discourage and deny customers.. They ask plenty $$ but once you get it dont expect anything . I challenge for someone to write a comment where the warranty actually came through for them.

  GhostBed

  Date: 12/02/2024

  GhostBed Order# 
  
  Thank you for reaching out to our GhostBed team. 
  
  Per the terms of our mattress warranties, "The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship. If the mattress, foundation, or cover is physically abused, damaged, soiled, burned, cut or torn, this warranty is void." 

• Review fromCharles R

  Date: 11/05/2024

  2 stars

  Charles R

  Date: 11/05/2024

  I don't know why spent 7grand with this backwards thinking company they act like meth heads I have cancer on my death bed 2nd time I oder it was sat so I'm like we'll Mayne they help dieing cancer person I cried on phone to customer service this crazy to once you oder u can't change these have to be on crack if you can't trust customer yull got be like meth oh you can't change omg what a horrible company I would never oder from this **** ***** ceo thinking seven grand with this company need refund your empathy off money hungry heartless ghostbed

  GhostBed

  Date: 11/07/2024

  Thank you for reaching out to our GhostBed team. 
  
  I see multiple orders under your email address. Can you kindly let me know which order you are referring to? 

• Review fromKaden S

  Date: 09/23/2024

  1 star

  Kaden S

  Date: 09/23/2024

  DO NOT BUY FROM GHOSTBED I ordered the all in one mattress foundation and followed the instructions exactly to put it together, but there is nothing to secure the bars together to when you go to put the mattress on it ALL COMES APART. I called customer service and they told me to PUT TAPE ON A BRAND NEW MATTRESS FRAME, and told me that once its opened there are no returns, so I am stuck with a BROKEN FRAME THAT I CANT USE

  GhostBed

  Date: 09/28/2024

  GhostBed Order# 216694GBUS 
  
  Thank you for reaching out to our GhostBed team.  Our team has reached out to the customer to request photos and videos of the broken frame.  The email did not receive a response. 

• Review fromTrish F

  Date: 08/15/2024

  1 star

  Trish F

  Date: 08/15/2024

  Ghost Bed is a deceitful company that Has left us with an unusable mattress. He the warnings in these reviews. Everything that they State about Ghost Bed is absolutely true. Their no customer service will lie to you and you will never be able to return a mattress, no matter what the reason. We were misled about the level of firmness and it was very uncomfortable to sleep on. We called within the warranty/return policy and they denied a return. They also said that the return policy starts from the day that you order the mattress And said well, you shouldve known this because its in the frequently asked questions. Im sure they realize that most people that are looking to purchase a mattress generally would not go to frequently asked questions.If you purchased yours through ******* you can definitely return it to them. I was going to order it through ****** and they told me no order it through them! Even though I was duped and scammed by Ghost Bed, ****** does carry them. I have been a ****** member for many years and I feel obligated to let corporate ****** know about Ghost Bed.

  GhostBed

  Date: 08/20/2024

  Please provide an order # so I can look into this for you.  I am not finding an order by your name or email address. 
  
  The information in your review is incorrect.  We stand by our 101 Night Sleep Trial.  The terms are posed online. 

• Review fromChung L

  Date: 08/09/2024

  1 star

  Chung L

  Date: 08/09/2024

  I purchased two twin mattresses from Ghostbed. I chatted with their representative before ordering and was told that 101 night cover both mattresses.However, when I tried to return both mattresses, Ghostbed made the process very difficult and almost impossible. Finally, after I firmly and repeatedly insisted that I would like to return the mattresses. The Ghostbed representative told me I can only return 1 mattress. In addition, the email claimed that I needed to return the promotional items or else they would deduct my refund. I would be happily returned the useless promotional items but Ghostbed didn't bother to provide instructions for how to return the promotional items.Ghostbed definitely is one of the worst online mattress companies that I ever had dealt with. Most mattress companies honor their guarantee and are helpful to their consumers but not Ghostbed.

  GhostBed

  Date: 08/13/2024

  GhostBed Order# 210765GBUS
  
  Thank you for reaching out to our GhostBed team. 
  
  I see our Director of **************** reached out to you regarding your order.  Please reply to his email directly. 

• Review fromStella B

  Date: 08/03/2024

  1 star

  Stella B

  Date: 08/03/2024

  DO NOT BUY A GHOSTBED. The reviews are true; read all of them seriously and do not buy a mattress from this fake company. The 101 night trial is a lie- they will force you to find a charity to take your mattress (a mattress you wont like because its not good quality). They dont do any of the work to find the charity for you! Then, when youre unable to find one (few places accept mattresses anymore), you dont get your money back. The worst part is they ignore you and gaslight you to make you feel as if youve done something wrong! When you call to speak to the person youre working with for your refund, they will say that person is in a meeting or theyre busy or theyll get back to you. They do not get back to you. One person works the phones at a time to prevent you from reaching your person so even at 8 PM on a Friday, theyll say the person is in a meeting . ********************* the mattresses, ******* is in the department called retention, which is designed to drive you crazy and make you feel like youre wrong for wanting to give up your mattress. She will find every way to make you keep it (even offer you a foam topper or exchange) and then someone else then takes it from there to drive you further crazy. This company plants like a parasite into your brain to drive you crazy and will then avoid you until you basically want to give up. Dont give up, their mattresses are too expensive and this is unjust. Contact the Better Business Bureau, contact your credit card company, and buy from somewhere else. I have a lame GhostBed mattress thats taking up space in my house and I have nowhere to put it. GhostBed will ghost you.

  GhostBed

  Date: 08/13/2024

  Thank you for reaching out to our GhostBed team.  We are not able to located a customer with the provided name or email address.  Please provide your order # so we can look into this for you.