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Business Profile

Online Dating Services

Lets Connect Applications, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting charged ***** from this company and I have not bought anything from them nor receiving anything either. I'm curious to how this all started but above all I want to not be charged and get a refund of my money back for I have been scammed.

    Business Response

    Date: 10/09/2024

    Hi *******,

    Sorry to hear about this. The charges were refunded and the credit card on file has been blocked to prevent further charges. Please allow 7 to 10 business days for your bank to reflect the credits back on your account.

    You can reach out to our Support team for additional questions. We're happy to help.

    Sincerely,

    Customer Relations

     

     

  • Initial Complaint

    Date:11/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov. 5th at approximately 2:10 am there were 2 unauthorized withdrawals from my cash app account in the amounts of $9.99 and $24.80. These charges were NOT made or authorized by me.

    Business Response

    Date: 11/07/2023

    Hi *******,

    I believe we located the two charges you've reported. These were part of a recurring monthly subscription and have now been canceled. We will email you a refund receipt to the address provided for your records. Please allow your bank **** business days for the credits to settle back to your account.

    Reach out if you have additional questions.

    Kind regards,

    Customer Relations

  • Initial Complaint

    Date:10/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed that your office has been trying to charge my debit card namely my cash app card for money on a number of occasions. Please stop doing so. My debit card was stolen and was used to purchase things on the Internet that I don't care to know about. I have reached out to these people and explained everything to them so hopefully by now it's settled..I will get in touch with my attorney next to see if anyone who has taken money or keeps attempting to take my money be held liable. Thank you for your time.

    Business Response

    Date: 10/18/2023

    Hi ******,

    We're sorry to hear you've experienced online fraud. A recurring subscription was located using the name and email address you've provided. In your case, only two charges were incurred, totaling $7.95. These have been refunded and the credit card has been added to the ******** negative database to prevent further charges. The account associated with these transactions has also been terminated. 

    Please allow **** business days for your bank to reflect the credit on your card statement. Reach out if you have additional questions and we'll be happy to assist.

    Best regards,
    Customer Relations

  • Initial Complaint

    Date:07/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    money is withdrawn from me, at *****, but I dont know why, because I dont use your services

    Business Response

    Date: 08/08/2023

    Hi ***,

    I'm so sorry to report that we have not been able to locate the charges you are reporting with the name, email or phone number you've provided. We'll reach out to you directly as we need the first six (6) and last four (4) numbers of the credit card being billed in order to further assist with this matter. 

    Best regards,
    Customer Relations

  • Initial Complaint

    Date:07/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't know this company and I seen they tried to debit my bank card for the amount $49.99 and have never used there services before

    Business Response

    Date: 07/27/2023

    Hi *******,

    We located a profile with subscription billing that recurs monthly once the trial expires. Your membership was canceled July 21st and will no longer rebill.

    Please get in touch with us if you have additional questions and we'll be happy to help.

    Best regards,
    Customer Relations

  • Initial Complaint

    Date:05/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stop taking money off of my cash app card Im not real sure why I love yall money. I dont recall using a lets get connected dating site.

    Business Response

    Date: 05/23/2023

    Hi *****,

    I would like to confirm that your recurring subscription was canceled as of May 17th and your account should no longer be charged.

    Please note that because we bill discreetly your bank statement will not reflect fling.com on charges, but rather our billing merchant LCA-HUS.COM. These billing details are shared via the Manage Membership option under Account Settings. We're happy to help should you have additional questions.

    Best regards,
    Customer Relations 

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep taking money out of my debit card and I dont even know this company or there business its not much but they are still stealing money from me regardless if it was 100 dollars or 1 cent and I dont know how they got my info

    Business Response

    Date: 04/19/2023

    Hi *******,

    I've located a profile for an adult social-dating site (instabang.com) with a monthly subscription charge from April 3rd for $9.95 which was already canceled. Your billing history also shows a few other recurring subscription services selected during check out that have been canceled as well. 

    The charges have been refunded and the credit card on file was blocked to prevent further charges on the site. Let me know if there's anything else I can help with.

    Best regards,
    Customer Relations

  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After recently doing my accounting for the year 2022, I noticed unusual charges on my card (14 charges within 2 weeks) all at different prices. Some were $4.99 and range up to $49.99. Since this was **************************************************************************************** my books I finally looked into it. After spending a little time I found this company was the one doing it and I couldn't find any information as to what this company even does. I called the company stating the issue and the lady was only able to look me up by the last 4 of my card which was weird. Once she found my "profile" she read off an email that I had never heard of. I immediately knew this was some sort of fraud. Before I could finish counting how many charges there was she quickly chimes in to tell me they refunded 6 charges in June of last year because the card was "blacklisted". I kept trying to get information out of her and she wouldn't tell me directly what was going on other than they had already refunded some of the charges. I still had 8 other charges to resolve and she said they can only refund up to the past 6 months and that there's nothing she can do. The charges totaled $415 and they refunded $190. I'm out $225 which is not the end of world and mainly my own fault for not catching this. However, I was more interested in finding out how this happened and she wouldn't tell me anything other than sorry. I still have no idea what this company is and she wouldn't tell me either. Clearly a fraudulent operation and if you're reading this I would stay away from this company. I wasted 10 minutes of my day writing this review but I hope it can save someone else money and time down the road. The charge reads as LCA-HUS.COM on your credit card statement by the way.

    Business Response

    Date: 03/10/2023

    Hi ******,

    I understand that you are reporting fraud for charges made over 6 months ago on a dating site. As you may already be aware, our policy has a reasonable time limit of reporting fraud disputes within 6 months of when the transaction first occurred. This policy is in place to ensure we can work together to investigate the incident, prevent future instances of fraud and resolve disputes in a timely manner. The matter was escalated by the agent after your call and is currently being reviewed by our Billing department. 

    As far as how this may have happened, we can only speculate it was done by someone with access to your credit card and personal information. Our online ****** requires full name, credit card, cvv and zip code. If the information does not match, then a transaction is declined or in some cases flagged when a bank suspects fraud. Our research thus far, indicates that fraud alerts were not triggered by your bank for those transactions. We highly recommend setting up fraud alerts on your card to increase security and safeguard your information.

    We take instances of fraud very seriously and appreciate you taking the time to report this to us. We'll be in touch with you once we complete the investigation on this matter.

    Sincerely,
    Customer Relations
     

    Customer Answer

    Date: 03/13/2023

    I would like to know an exact date of when I can expect to hear from you. I will gladly update this review and provide positive feedback if my money is returned. Thank you 

    Business Response

    Date: 03/17/2023

    Hi Collin,

    Our team should have reached out to you today with details. 

    BR,

    Customer Relations

     

     

  • Initial Complaint

    Date:01/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is trying to take $49.95 off my card for something I didn't sign up for. Please remove me and my card.

    Business Response

    Date: 01/18/2023

    Hi ********,

    Sorry to hear this happened. I've located the charges and our Support team was able to get those refunded to you today. As the agent advised on the call it may take **** business days for your bank to process the refund authorization. Feel free to call us again if you do not see the credits after this time frame.

    Best regards,
    Customer Relations

  • Initial Complaint

    Date:11/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company repeatedly takes money out of my account very odd amounts of money ranging from 95 cents to $69 they attempt to do it twice a day everyday for the past several weeks

    Business Response

    Date: 11/28/2022

    Hi there,

    I've located a subscription trial for Fling that started on October 20th for $0.95. Once that expired an upgrade was attempted for $69.95 on10/27/22 which was declined by your bank. After that another prepaid card was used for the $24.95 promotional upgrade rate and that was successful. 

    I would hate to interrupt your access so please reach out if you would like to us to pause the service on your behalf. You can also manage your subscription by going to Account Settings > Manage Membership. 

    Kind regards,

    Customer Relations

     

     

     

Lets Connect Applications, LLC is NOT a BBB Accredited Business.

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