Reviews

This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chewy, Inc. has 6 locations, listed below.

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  Chewy, Inc.

  7700 W Sunrise Blvd Plantation, FL 33322-4113

  
• 

  Chewy, Inc.

  256 S. 143rd Ave. Suite B Goodyear, AZ 85338

• 

  Chewy, Inc

  600 New Commerce Blvd Ste R Hanover Township, PA 18706-1403

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  Chewy, Inc

  2815 Watterson Trl Louisville, KY 40299-3868

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  Chewy, Inc.

  3251 Hollywood Blvd Hollywood, FL 33021-6942

  

Review Details

• Review fromKim F

  Date: 07/25/2022

  1 star

  Kim F

  Date: 07/25/2022

  I found Chewy charges on my bank statement for items that I did not order. I called Chewy to report the fraud and they tried to blame it on a PayPal breach. They said the items were purchased through my PayPal account when they were actually purchased with my saved credit card information located on Chewy's system. Chewy needs to provide every customer with free credit monitoring. I will be reporting this to my local **************************
  

  Chewy, Inc.

  Date: 08/04/2022

  Hi there ********,
  
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. I am so sorry this has occurred. Here at Chewy, we are committed to protecting the privacy and security of your Chewy account. We have a security team that works around the clock to detect and prevent any potential security issues. We use industry-leading security technology and proactively monitor our systems to ensure your Chewy account remains protected.?
  
  I can confirm for you that none of our Chewy systems were breached and that the payment information on your account was not compromised.? We do not store your full payment information in our system, which serves as an additional layer of security to ensure your payment information is not compromised.
  
  
  
  What has likely occurred is that your password credentials were obtained from a breach of another website, unrelated to Chewy. Bad actors sometimes use stolen credentials which are then used to log into other websites like Chewy. This can occur when customers use the same password across multiple accounts at different websites.
  
  
  
  When we detect potential suspicious activity related to your Chewy account based on our monitoring systems, we proactively block your account to prevent any further activity on your Chewy Account. This is done to protect your Chewy account from unauthorized use. By resetting your password to something new and unique to Chewy, you can ensure your Chewy account remains protected.
  
  I did some digging and was able to locate your account. The order ending ***** was cancelled prior to shipment, and so your account should not have been charged and any pending hold or payment authorization should have fallen off your bank statement within ***** business hours. However, that timing may vary based on your banking institution. For the orders ending *****, *****, and *****, those orders were refunded on July 23, 2022 to the payment method on file. Generally speaking, you should have seen the refunded amounts credited to the account associated with the payment method on file within 3 to 5 business days, however that timing may vary based on your banking institution.
  
  Because you are a valued customer, we'd be happy to offer $50.00 towards your next purchase from us. Please give us a call at ************** before placing your next order, and a supervisor will be happy to assist you with redeeming this offer.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
  
  Warm ****************************************************** Manager
  
  **********************

• Review fromBeth H

  Date: 07/19/2022

  1 star

  Beth H

  Date: 07/19/2022

  Someone at Chewy incorrectly "closed" my pet's valid prescription that had refills causing further complications. First chat representative told me to call their pharmacy instead of just contacting them, i.e. her job, then that same chat agent closed the chat on me without helping one bit. Second chat representative had me wait for a very long time (stated on hold with pharmacy) then gave me false information (lied to me) and also told me to call the pharmacy line. I was unable to place a phone call, which I had told them, and they repeated to call that line instead of resolving the issue Chewy created. Second agent also closed the chat on me without helping in any way.
  

  Chewy, Inc.

  Date: 10/21/2022

  Hi ****,
  
  I'm so sorry about your order experience. At Chewy, we strive to provide a positive experience with every customer interaction.
  
  I was able to review your account, which shows that though there were refills, the prescription in question expired the day the order was placed. Therefore, a new prescription needed to be obtained. Since this issue, I see that a new prescription was obtained, and that you have received both items you needed in the order number ending in -7106.
  
  Because you are a valued customer, we are happy to offer you a 15% discount towards your next purchase from us. Please give us a call at ************** before placing your next order, and a supervisor will be happy to assist you with redeeming this offer. 
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw. 
  
  Regards,
  
  ***************************, Pharm D
  Pharmacist