Reviews
This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 645 Customer Reviews
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Review fromAndrea I
Date: 07/08/2025
5 starsFirst, let me say I've been ordering from Chewy for years, and have absolutely no complaints. Best company!! A couple days ago I updated my pets profiles as our 18 yr old cat passed had away. In exactly ONE day, Chewy sent me flowers, extending their sympathies for losing our sweetheart. What a touching, and unexpected gesture! I cried. Thank you, Chewy!! Customer for life!!Review fromJoan M
Date: 07/07/2025
1 starObviously - something has changed with Chewy.com's service. I was unhappy with my last delivery where one of the bags of litter had a slit and poured all over the place when I took it out of the box....but last night was beyond. (1) When I placed my order - I contacted Chewy asking for extra care in packing 2 cases of Prescription Food so they don't bang around in the delivery box. Invariably I would get these 24 can cases delivered with at least 6 cans dented in each. (2) Each case of food is $75.99. (3) Late last night at the end of a holiday weekend - I get the delivery. There were 2 boxes. (4) The box with the canned food was almost open on the outside (bottom) - the tape was hanging off the box. Inside it had absolutely no packing material whatsoever; just the 2 cases of canned food and two large bags of iltter... strewn all over the delivery box. There was tons of space so things banged around. (5) The packing of the 2 cases of food were ripped and banged on their sides (I can only imagine what's on the inside). My entire order: $350. (6) One of their support people said they'd waive my delivery fee. What? I have no delivery fee due to what I spend. And how about I won't get the new delivery for 1-3 Days. This is prescription food. There's a reason that one of my cat needs it. There are other pet need suppliers - and this week I'll find one. As ****** ******* famously stated: "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently. Signed a former - 10 Year - Chewy.com CustomerReview fromWilliam Y
Date: 07/05/2025
1 starI am extremely disappointed that Chewy has such a horrible return policy and such unwillingness to accommodate a mess up on their behalf. Not only did you change the original delivery date causing me to spend an additional $62.00 for cat food, but then you shipped the wrong product Now I have been charged $144.00 for your incorrect shipment and I have to wait even longer for a replacement since you will not ship until you receive your mistake back. This could take weeks and cost me $$$. Other companies, such as ******* and ******, go out of their way to make their customers happy and have very accommodating return policies. I am cancelling all of my remaining "Subscription" orders and will recommend anyone I know to do the same. I hope you forward this message to senior management at Chewy so they know they should be focusing more on making business with them easy, not frustrating. Sorry for the 1-star rating but they don't offer negative number...Review fromCatherine B
Date: 07/03/2025
1 starThis company is a **** joke. They love to s**** their customers over a few dollars on their stupid auto-ship policy instead of shipping the item needed in an emergency. This company can go straight to h***Review fromAndrea G
Date: 06/30/2025
1 starWould I recommend ordering your pets medication through Chewy? Absolutely not and I say this after giving them a fair chance and dealing with two weeks of stress, confusion, and poor customer service.I placed an order on June 18 for my dogs NexGard and Heartgard, well before his next dose was due. I received an email confirmation from Chewy that my order was processed and the payment was received. Everything seemed fine until I checked the status a week later and saw it was still pending vet approval. So I called customer service. The *** put me on hold to contact the pharmacy, then reassured me that everything had gone through and the order would ship within a few days. No mention of a payment issue.But days later, I checked again and saw that the order had been stopped due to a payment problem. Confused and now concerned because my dogs meds were about to run out I called again. This time, a new *** said I needed to cancel and place a new order. I explained I already spoke to someone who confirmed my order was processing. Again, no sympathy. Just cold instructions to start over and pay again even though they already took my money two weeks ****** now, my dogs flea and tick protection had expired, which is especially stressful during the summer when pests are active. The *** transferred me to a supervisor, who also couldnt explain why I wasnt notified about the payment issue, why I had to cancel, or how my previous call confirmed everything if it wasnt true. He offered a $50 discount for the inconvenience which turned into just $25.Chewy may have lower prices, but they clearly come with poor communication and disorganized support. I ended up spending more money, wasting more time, and putting my dog at risk. I wont be ordering medication from Chewy again and Id strongly caution anyone whos thinking about it.Review fromLESLY M
Date: 06/30/2025
5 starsLESLY M
Date: 06/30/2025
I cannot say enough good things about Chewy.com! I’ve been a loyal customer for years and have never had a single bad experience—not with purchases, not with shipping, nothing. Every order arrives on time, perfectly packed, and exactly as expected.
But what truly sets Chewy apart is their incredible customer service. Any time I’ve had a question or needed help—even on a Sunday!—their support team has been beyond helpful, friendly, and genuinely caring. You can tell they value their customers and love pets just as much as we do.
Chewy has earned my trust 100%. I will always stick with this company for all of my pet needs. Reliable, responsive, and compassionate. Chewy is the gold standard in pet care shopping!!
Chewy, Inc.
Date: 07/01/2025
Hi Lesly,
Thank you for your kind words they truly mean a lot to us! We are incredibly grateful for the continued support of valued customers like you. Your feedback is a testament to the dedication and hard work of our team, who strive to deliver exceptional service with every interaction.
If you ever need assistance in the future, please don't hesitate to contact us. We’re always here to help.
Thank you for choosing Chewy.
Warm regards,
Letisha H.
Customer Care Manager
ChewyReview fromCamilo D
Date: 06/29/2025
1 starChewy loosing good customers poor customer service no empathy show .Review fromDr. Heather L
Date: 06/26/2025
1 starI have been with this company over ************************************************************************************************** error. Now, because of corporate greed practices, they want you to use your gas and time to return whatever product they sent an error Before they will send you a replacement for the wrong item. I have decided to take my 15 year worth of business somewhere else. I urge you to do the same. They are no longer as careful when shipping your items, some more mistakes happen. Totally disgusted and disheartened by Chewys corporate greed practices.Review fromSharon M
Date: 06/26/2025
5 starsChewy has the best customer service experience i had had with online orders ever. They 100% care about the work they do and their clientsReview fromdiane f
Date: 06/25/2025
5 starsdiane f
Date: 06/25/2025
Chewy is the poster child for how every business should be modeled. Their customer service is top notch! I am a customer for life!Chewy, Inc.
Date: 06/27/2025
Hi there Diane,
Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your little ones extra love from all of us here at Chewy.Warmest Regards,
Laura B
Customer Care Manager
Chewy
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