Reviews

Review Details

• Review fromTodd W

  Date: 06/25/2025

  1 star
  Beware. I was concerned when our county went to this website for property sheriff sales as a result of COVID, and my fears have become reality. You are forced to provide a 10% deposit to them to bid on a home, this is required to simply bid on the home. In my case, $12,500. If you do not win the bid you request a refund and it is processed and returned.
  I made my request, which requires some navigation of the site, and two days later received an email stating that my request was Rejected. Reason "Unable to Process". I call and they say there are issues with their site and all of Washington, PA was rejected. Approximately 6 days later the issue is resolved and we have to submit for a refund again. Same result, Rejected. Now no one is returning calls, They initially indicated the issue was Washington County and Washington Sheriff says they have nothing to do with the website they contracted who claims the sheriff is holding citizen's funds. So, who has our money, and why is it not being returned?

• Review fromIvanka P

  Date: 12/29/2023

  1 star

  Ivanka P

  Date: 12/29/2023

  Extremely poor customer service = Money unaccounted, transfers and wires lost. Just the worst = is there a minus star?

  Realauction.com, LLC

  Date: 12/30/2023

  The individual that posted this review does not know how to follow instructions. 
  
  Below are the important instructions that they failed to follow. 
  
  "Deposits must be made on our website using the *** (Electronic Check) payment wizard. Deposits made via *** will arrive (settle) in the County Clerk's account in 4 business days." 
  
  This individual did not initiate their *** on the Polk County ** TD website using the *** wizard which is why we do not have a record of their *** in our system and why their bidder account was not credited.
   
  These funds were not sent to Realauction, they sent their funds directly to Polk County ** TD.  We provided all the information over to Polk County ** TD so that they can try to resolve this issue with this individual.
  
  I would recommend that in the future, this Individual learn how to read all the instructions on the website before sending funds however they feel like.   If they had followed the instructions, their bidder account would have been credited within the normal timeframe and the system would have worked like is works for everyone else that uses it correctly.  Since this Individual bypassed the Realauction *** wizard, the issue resides entirely with the ach money initiator and the county as recipient, and this issue has nothing to do with Realauction.
  
  

• Review fromjorge r

  Date: 12/12/2023

  1 star

  jorge r

  Date: 12/12/2023

  As a regular bidder I have to have deposit in several counties and I have to move sometimes money around for deposits different counties in Southwest Ohio. I requested my deposit of $50,000 from one of the counties 4 weeks ago and as of today I have not received my deposit. I have called several times and today I wrote a couple emails with no respond to all of that. I beleive the way they are handiling the my funds /deposits are unaceptable. How come to get a refund will take more than 4 weeks? There is no reason for that and as of today I have not get any answer.
  

  Realauction.com, LLC

  Date: 12/14/2023

  Please note: the following comes directly from the Frequently asked questions on the Butler OH sheriff auction website:  "All check refunds will only be made payable to the name and address found on the wire transfer" and "Should a refund check be lost or stolen, please be advised there is a $35.00 stop payment/reissue fee per check".
  
  
  
  All participants of the auctions must click OK to the policies related to the auction prior to being able to participate in any of the auctions.  
  
  
  
  On 09/11/2023, *** ****** LLC initiated a wire deposit transaction in the amount of 50,000 in order to participate in the Butler OH sheriff auction sale.  
  
  
  
  On 09/13/2023, *** ****** LLC initiated a wire deposit transaction in the amount of 10,000 in order to participate in the Butler OH sheriff auction sale.
  
  
  
  On 11/14/2023 @ 10:36 am Mr. ***** requested a check refund in the amount of 50,000.  
  
  
  
  On 11/14/2023 @ 10:52 am Realauction approved the check refund request and issed a 50,000 check **** refund made payable to *** ****** LLC.  Realauction then called Mr. ***** and confirmed with him as to where to mail the refund envelope and he confirmed that Realauction should mail the check refund envelope to ** *** ****** Dayton OH ***** instead of the rain tree address.  Therefore Realauction did so via the United States Postal Service.
  
  
  
  Check refund number **** has yet to be cashed and has also not been returned to Realauction.  Mr. ***** will have to wait for this envelope to be delivered to him by the United States Postal Service or wait until said envelope is returned to Realauction so we can re-mail the same refund check to him.  
  
  
  
  IF Mr. ***** does not want to wait any further and instead would like Realauction to issue a stop payment on the original refund check number ****, the bank charges a 35 dollar fee to place a stop payment.  Mr. ***** will need to pay the 35 dollar stop payment fee before Realauction will place a stop payment on the original refund  check number ****.  After the stop payment fee has been paid by Mr. *****, Realauction will go ahead and issue a  stop payment and then will re-issue a new refund check.