Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Misrepresentation of the Vehicle At the time of purchase, I noticed several issues with the vehicle that were not disclosed by the dealership, leading me to believe that the vehicle was misrepresented. Damages to the Vehicle: I discovered visible damages to the vehicle.These damages were either downplayed or not mentioned at all, and I was led to believe the car was in better condition than it actually ****** Warranty Provided: The dealership advertised that the vehicle would come with a warranty; however, upon purchase, I was provided with no warranty coverage whatsoever. This was a direct contradiction to the sales pitch, and the lack of warranty left me with a sense of betrayal and frustration. I had been led to believe that my purchase was protected, only to find that no warranty was in place when the vehicle was delivered.2. Fraudulent Loan Alterations After agreeing to the initial financing terms, I was shocked to discover that the dealership made unauthorized changes to my auto loan without any explanation. These alterations included:Changes to Loan Terms: The dealership altered the loan terms after I had already agreed to them. These changes included adjustments to the interest rate, loan duration, and possibly the total amount financed. No explanation or documentation was provided for these alterations.Removal of My Cosigner: My cousin, who was initially listed as a cosigner on the loan, was removed from the agreement without notice or explanation. This change impacted the loans terms and left me without a clear understanding of why the adjustment was made. The dealership did not inform me of the reasoning behind this alteration.3. Harassment for Additional Payments Despite the fact that my loan agreement clearly shows that I have paid the full deposit required for the down payment, I have been subjected to repeated and unwarranted harassment by the dealership and/or the financing company. These include:

  

  Business Response

  Date: 07/01/2025

  TO: Better Business Bureau
  
  RE: Response to Complaint from Ms. **************** you for forwarding Ms. ******** concerns to our attention. We appreciate the opportunity to clarify the situation.
  Ms. ******* initially visited our dealership and purchased a 2020 Tesla Model 3 on April 25th. Due to credit challenges, we were unable to secure financing in her name alone. A co-signer was added to the application, which allowed the loan to be approved and the transaction to be finalized.
  According to the terms of the finance agreement,Ms. ******* was responsible for making her first payment on time.Unfortunately, she defaulted on that obligation, and as a result, the lender required us to repurchase the contract.
  We reached out to Ms. ******* and successfully arranged alternative financing through a different lenderthis time without the original co-signer, who was out of the country.
  Regarding her claim that the vehicle was sold without a warranty, that is not accurate. We rarely sell vehicles as-is.Vehicles we sell either retain their factory warranty or come with our dealerships 30-day/1,000-mile limited warranty. In this case, Ms. ******* currently has an extended warranty on the vehicle. If she has misplaced her copy, she may request a replacement from our ****************** at any time.
  Ms. ******* was fully informed and aware of all updates and adjustments related to her purchase. The only reason the transaction had to be restructured was due to her failure to make the required initial payment as agreed.
  We hope this response provides clarity and resolves any concerns.
  Sincerely,
  **** *****
  Autoshow Sales and Service

  Customer Answer

  Date: 07/01/2025

  Subject: Formal Rebuttal to Autoshow Sales and Service Response BBB ******************start="443" data-end="446">Cc: Better Business Bureau

  
  I am formally rejecting your version of events, which contains false claims, serious omissions, and fails to acknowledge the misconduct and financial harm caused by your dealership. What your team has done to my cousin and I goes far beyond a misunderstanding it includes deception, coercion, and potentially unlawful practices.
  
  1. Unauthorized and Undisclosed Change of Finance Lender
  On April 25, 2024, I purchased a 2020 Tesla Model 3. Your staff told my cousin and I that we had been approved for financing through ******************, with my cousin as the primary applicant and myself as the co-signer, based on our credit profiles.
  However, we were never given any official documentation from ****************** confirming the approval, loan terms, or account setup. Despite that, we trusted your verbal representation and completed the transaction in good faith.
  Roughly two weeks later, I received a Credit Karma alert that the Westlake account had been paid off in cash. When I contacted ******** directly, they confirmed:
  The loan had been closed and paid off in full.
  Only my cousins name was on the account.
  My name was never included, despite what your team told us.
  Shortly after, I was informed by your dealership that the loan had been switched to **************, now under my name only. This was done without any prior discussion, consent, or explanation. This was a deliberate change made behind our backs, and it completely undermines your claim that I defaulted or caused the restructuring.
  
  2. False Claim of Missed Payments
  Your response falsely states that I failed to make my first payment. At the time of the sale, my cousin and I were clearly told by your staff that my first payment would not be due for 30 days  a common industry standard. No notification of a payment due or missed was ever sent to me, and no one from your team contacted me to address any issue prior to the lender change. 
  This alleged missed payment is simply a cover for your teams unilateral and unauthorized decision to switch the financing arrangement an action neither my cousin nor I approved or were fully informed about.
  
  3. Coercive and Threatening Sales Practices
  After making an $8,000 cash down payment, your staff later contacted me and threatened to take the vehicle backunless I agreed to the new financing terms under ******. These scare tactics were coercive, manipulative, and intended to trap me in an agreement that was never fully disclosed or agreed upon. That behavior is predatory and unprofessional.
  
  4. Misrepresentation of Warranty Coverage
  Your claim that the vehicle was covered by a warranty is misleading. The warranty I received applies to gas-powered vehicles, and covers items like engines which are irrelevant to a fully electric Tesla Model 3. I brought this to your staffs attention and received no explanation. ***** has also confirmed that no valid factory or extended warranty exists on the vehicle.
  
  5. Possible Falsification of Financial Information
  To this day, I do not know what employment or financial data was submitted to ************** on my behalf. I was asked to verify and confirm when Exeter called me again in hopes you provided accurate information in good faith. I have serious concerns that false or inflated information may have been used to force the approval without my knowledge or consent.
  
  6. Mishandling and Potential Misuse of Confidential Information
  My cousin and I are now gravely concerned about how your dealership has used and potentially misused our personal, financial, and Social Security information. The unexplained loan changes, the inconsistencies in account names, and the absence of documentation raise serious concerns that our private information may have been shared or manipulated without legal consent or proper safeguards.
  
  7. Significant Financial Harm
  This entire situation has caused tremendous financial loss and distress to both my cousin and I. We placed trust in your dealership, only to be misled, manipulated, and financially damaged as a result of your actions. The emotional, mental, and financial impact has been severe.
  
  8. Opportunity for Resolution
  At this time, we remain open to discussing a fair and appropriate settlement should your dealership wish to take full accountability for the damage youve caused. However, if no genuine effort is made to resolve this matter, we will have no choice but to pursue full legal and regulatory action, including but not limited to:
  Filing complaints with state and federal consumer protection agencies.
  Pursuing civil damages for financial harm
  Involving legal counsel for fraud and privacy violations.

  Customer Answer

  Date: 07/01/2025

  Subject: Formal Rebuttal to Autoshow Sales and Service Response BBB ******************start="443" data-end="446">Cc: Better Business Bureau

  
  I am formally rejecting your version of events, which contains false claims, serious omissions, and fails to acknowledge the misconduct and financial harm caused by your dealership. What your team has done to my cousin and I goes far beyond a misunderstanding it includes deception, coercion, and potentially unlawful practices.
  
  1. Unauthorized and Undisclosed Change of Finance Lender
  On April 25, 2024, I purchased a 2020 Tesla Model 3. Your staff told my cousin and I that we had been approved for financing through ******************, with my cousin as the primary applicant and myself as the co-signer, based on our credit profiles.
  However, we were never given any official documentation from ****************** confirming the approval, loan terms, or account setup. Despite that, we trusted your verbal representation and completed the transaction in good faith.
  Roughly two weeks later, I received a Credit Karma alert that the Westlake account had been paid off in cash. When I contacted ******** directly, they confirmed:
  The loan had been closed and paid off in full.
  Only my cousins name was on the account.
  My name was never included, despite what your team told us.
  Shortly after, I was informed by your dealership that the loan had been switched to **************, now under my name only. This was done without any prior discussion, consent, or explanation. This was a deliberate change made behind our backs, and it completely undermines your claim that I defaulted or caused the restructuring.
  
  2. False Claim of Missed Payments
  Your response falsely states that I failed to make my first payment. At the time of the sale, my cousin and I were clearly told by your staff that my first payment would not be due for 30 days  a common industry standard. No notification of a payment due or missed was ever sent to me, and no one from your team contacted me to address any issue prior to the lender change. 
  This alleged missed payment is simply a cover for your teams unilateral and unauthorized decision to switch the financing arrangement an action neither my cousin nor I approved or were fully informed about.
  
  3. Coercive and Threatening Sales Practices
  After making an $8,000 cash down payment, your staff later contacted me and threatened to take the vehicle backunless I agreed to the new financing terms under ******. These scare tactics were coercive, manipulative, and intended to trap me in an agreement that was never fully disclosed or agreed upon. That behavior is predatory and unprofessional.
  
  4. Misrepresentation of Warranty Coverage
  Your claim that the vehicle was covered by a warranty is misleading. The warranty I received applies to gas-powered vehicles, and covers items like engines which are irrelevant to a fully electric Tesla Model 3. I brought this to your staffs attention and received no explanation. ***** has also confirmed that no valid factory or extended warranty exists on the vehicle.
  
  5. Possible Falsification of Financial Information
  To this day, I do not know what employment or financial data was submitted to ************** on my behalf. I was asked to verify and confirm when Exeter called me again in hopes you provided accurate information in good faith. I have serious concerns that false or inflated information may have been used to force the approval without my knowledge or consent.
  
  6. Mishandling and Potential Misuse of Confidential Information
  My cousin and I are now gravely concerned about how your dealership has used and potentially misused our personal, financial, and Social Security information. The unexplained loan changes, the inconsistencies in account names, and the absence of documentation raise serious concerns that our private information may have been shared or manipulated without legal consent or proper safeguards.
  
  7. Significant Financial Harm
  This entire situation has caused tremendous financial loss and distress to both my cousin and I. We placed trust in your dealership, only to be misled, manipulated, and financially damaged as a result of your actions. The emotional, mental, and financial impact has been severe.
  
  8. Opportunity for Resolution
  At this time, we remain open to discussing a fair and appropriate settlement should your dealership wish to take full accountability for the damage youve caused. However, if no genuine effort is made to resolve this matter, we will have no choice but to pursue full legal and regulatory action, including but not limited to:
  Filing complaints with state and federal consumer protection agencies.
  Pursuing civil damages for financial harm
  Involving legal counsel for fraud and privacy violations.

  Customer Answer

  Date: 07/01/2025

  Subject: Formal Rebuttal to Autoshow Sales and Service Response BBB ******************start="443" data-end="446">Cc: Better Business Bureau

  
  I am formally rejecting your version of events, which contains false claims, serious omissions, and fails to acknowledge the misconduct and financial harm caused by your dealership. What your team has done to my cousin and I goes far beyond a misunderstanding it includes deception, coercion, and potentially unlawful practices.
  
  1. Unauthorized and Undisclosed Change of Finance Lender
  On April 25, 2024, I purchased a 2020 Tesla Model 3. Your staff told my cousin and I that we had been approved for financing through ******************, with my cousin as the primary applicant and myself as the co-signer, based on our credit profiles.
  However, we were never given any official documentation from ****************** confirming the approval, loan terms, or account setup. Despite that, we trusted your verbal representation and completed the transaction in good faith.
  Roughly two weeks later, I received a Credit Karma alert that the Westlake account had been paid off in cash. When I contacted ******** directly, they confirmed:
  The loan had been closed and paid off in full.
  Only my cousins name was on the account.
  My name was never included, despite what your team told us.
  Shortly after, I was informed by your dealership that the loan had been switched to **************, now under my name only. This was done without any prior discussion, consent, or explanation. This was a deliberate change made behind our backs, and it completely undermines your claim that I defaulted or caused the restructuring.
  
  2. False Claim of Missed Payments
  Your response falsely states that I failed to make my first payment. At the time of the sale, my cousin and I were clearly told by your staff that my first payment would not be due for 30 days  a common industry standard. No notification of a payment due or missed was ever sent to me, and no one from your team contacted me to address any issue prior to the lender change. 
  This alleged missed payment is simply a cover for your teams unilateral and unauthorized decision to switch the financing arrangement an action neither my cousin nor I approved or were fully informed about.
  
  3. Coercive and Threatening Sales Practices
  After making an $8,000 cash down payment, your staff later contacted me and threatened to take the vehicle backunless I agreed to the new financing terms under ******. These scare tactics were coercive, manipulative, and intended to trap me in an agreement that was never fully disclosed or agreed upon. That behavior is predatory and unprofessional.
  
  4. Misrepresentation of Warranty Coverage
  Your claim that the vehicle was covered by a warranty is misleading. The warranty I received applies to gas-powered vehicles, and covers items like engines which are irrelevant to a fully electric Tesla Model 3. I brought this to your staffs attention and received no explanation. ***** has also confirmed that no valid factory or extended warranty exists on the vehicle.
  
  5. Possible Falsification of Financial Information
  To this day, I do not know what employment or financial data was submitted to ************** on my behalf. I was asked to verify and confirm when Exeter called me again in hopes you provided accurate information in good faith. I have serious concerns that false or inflated information may have been used to force the approval without my knowledge or consent.
  
  6. Mishandling and Potential Misuse of Confidential Information
  My cousin and I are now gravely concerned about how your dealership has used and potentially misused our personal, financial, and Social Security information. The unexplained loan changes, the inconsistencies in account names, and the absence of documentation raise serious concerns that our private information may have been shared or manipulated without legal consent or proper safeguards.
  
  7. Significant Financial Harm
  This entire situation has caused tremendous financial loss and distress to both my cousin and I. We placed trust in your dealership, only to be misled, manipulated, and financially damaged as a result of your actions. The emotional, mental, and financial impact has been severe.
  
  8. Opportunity for Resolution
  At this time, we remain open to discussing a fair and appropriate settlement should your dealership wish to take full accountability for the damage youve caused. However, if no genuine effort is made to resolve this matter, we will have no choice but to pursue full legal and regulatory action, including but not limited to:
  Filing complaints with state and federal consumer protection agencies.
  Pursuing civil damages for financial harm
  Involving legal counsel for fraud and privacy violations.

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23503251
  
  I am rejecting this response because:

   

  Dear Better Business Bureau,
  Thank you for the opportunity to respond to the statement provided by Autoshow Sales and Service regarding my complaint. I respectfully reject their version of events and clarify the following key issues that remain unresolved and inaccurately represented in their response.
  
  1. Unauthorized and Undisclosed Change of Finance Lender
  Autoshow Sales and Service failed to notify me or obtain my written consent when they unilaterally altered the terms of my original financing agreement. I was initially approved with a co-signer, and the contract was signed accordingly. However, without informing me, the dealership switched lenders and finalized a new loan under different terms and without the co-signer. I was neither consulted nor given documentation prior to the change. This constitutes a breach of transparency and a violation of standard business and lending practices.
  
  2. False Claim of Missed Payments
  The dealership claims I defaulted on the first payment. This is categorically false. I was never notified of a due payment date and due to make my first payment within the next ****************************************************************************************** lender information. The alleged default was used as a justification to restructure the deal without providing me any written notice of cancellation or opportunity to rectify the situation. This misrepresentation has negatively impacted my credit and is unacceptable.
  
  3. Coercive and Threatening Sales Practices
  I was subjected to undue pressure during multiple interactions with the dealership and staff, including being told I had no option but to sign new documents under threat of repossession after the purchase made toward the vehicle. I was not given adequate time to review the new terms, nor was I advised that I could seek legal or financial counsel. I was coerced into signing revised documents under duress, with verbal threats of losing the vehicle if I did not comply immediately.
  
  4. Misrepresentation of Warranty Coverage
  The dealerships response falsely claims I have an extended warranty. I was not presented with or provided any documentation for such coverage at the time of signing or afterward. Additionally, when I contacted the ****************** to request proof of the warranty (as suggested in their response), I was ignored or deflected. This contradiction directly undermines their credibility and shows a lack of good faith in resolving this issue.
  
  5. Possible Falsification of Financial Information
  There is reason to believe that my financial profile or that of the co-signer may have been altered without authorization to secure the revised loan. The speed and nature of the lender switchdone without our participation or acknowledgmentraises concerns. I have requested a full copy of all loan application materials and have not received them. A formal investigation is warranted.
  
  6. Mishandling and Potential Misuse of Confidential Information
  The dealership retained personal and financial information from both myself and the co-signer (my cousin) The new loan was processed without the co-signers (my cousin and Is ) knowledge while they were out of the country, yet their data was still on file. This raises serious privacy and compliance concerns about how customer data is stored, used, and shared by Autoshow Sales and Service.
  
  7. Significant Financial Harm
  As a direct result of the dealerships actions, I have suffered financial damage, including a negative impact on my credit report, stress due to unclear financial obligations, and uncertainty surrounding the actual terms of the agreement. The misrepresentation of the financing status and lack of transparency has placed me in a position of instability and distrust.

  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 07/02/2025

  Subject: Formal Complaint and Settlement Demand Fraudulent Auto Loan Scheme by Auto Show Sales and Services
  
  To BBB,
  I am submitting this formal complaint against Auto Show Sales and Services for engaging in fraudulent and deceptive business practices that have caused significant financial, emotional, and legal harm to me and my cousin.
  
  
  After direct communication with my current lender, **************, I was asked to confirm how the initial vehicle purchase was completed. Upon contacting the original lender, ******************, it was confirmed that the vehicle was purchased in full for $30,887.16 in cash.
  
  
  Exeter Finance informed me they were not made aware of this cash transaction and that Auto Show Sales and Services had submitted a fraudulent auto loan application, offering Exeter an inflated vehicle value. This false representation led to Exeter approving a second auto loan for a vehicle that had already been paid off without my knowledge or consent.

  
  This is not just a case of miscommunication this is clear evidence of deliberate fraud. My cousin and I were misled by Auto Show Sales and Services throughout the process and pressured into signing documents based on misrepresented facts. Auto Show Sales and Services knowingly concealed the truth and created unlawful financial liability by manipulating lender information.
  
  Formal Settlement Request
  I am now formally requesting a settlement and I am requesting that Auto Show Sales and Services take full accountability for their fraudulent actions, including:
  Submitting a knowingly false loan application to Exeter Finance
  Misleading both lenders regarding the true purchase status of the vehicle
  Deceiving my cousin and I into believing the transaction was legitimate and done in good faith. 
  Causing long-term damage to my credit and financial standing. 
  
  Notice of Intent to Escalate
  If this matter is not resolved immediately, I will escalate it by filing formal complaints and supporting documentation with:
  The Florida Attorney Generals Office
  The ************************ (***)
  The ************************************ (****)
  The Florida Department of Financial Services
  And I will initiate civil litigation for damages, emotional distress, and fraud. 
  
  This is an opportunity for Auto Show Sales and Services to resolve the matter outside of court. If I do not receive a response within a reasonable time frame, I will have no choice but to pursue all legal and regulatory options available to me.
  
  Sincerely,
  
  
  Shaley A

  
  

  

  Business Response

  Date: 07/09/2025

  Dear [Better Business Bureau Representative],
  

  Thank you for forwarding Ms. ******** response to us. We would like to clarify that at no point did we mislead Ms. ******* or take any action regarding her agreement without her consent. She was fully informed of all terms, contracts, and paperwork related to her transaction. Unfortunately, her contract was rescinded due to untimely payments, a circumstance she was made aware of.
  Regarding her claim about the warranty, we are happy to provide her with a copy, as she is indeed covered under the terms outlined in her agreement. All details in our initial response remain accurate and verifiable.
  Our priority has always been to assist our customers and resolve concerns amicably, provided there is transparency and cooperation. Ms. ******* is welcome to contact me, **** ***** (General Manager), directly to discuss her situation further. I am committed to working toward a fair and satisfactory resolution for all parties involved.
  Thank you for your attention to this matter.
  Sincerely,
  **** *****
  General Manager

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23503251
  

  I am formally rejecting the latest response from Auto Show Sales and Service. Their continued denial of responsibility and repeated false statements do not address the serious issues raised in my original complaint. The conduct I experienced from this dealership goes far beyond poor customer ************************ includes deception, fraud, coercion, and potentially unlawful activity that has caused me and my cousin significant financial and emotional harm.

  
  1. Unauthorized Loan Switch and Falsified Financing Terms
  Auto Show Sales and Service arranged financing with ****************** under the agreement that my cousin would be the primary applicant and I would be the co-signer. Without any notice or documentation, that loan was closed and falsely marked as paid in full in cash. The dealership then opened a new loan solely under my name through ********************* any explanation or thinking about my consent, or without my cousins involvement, and without providing accurate loan paperwork for review. This switch was unauthorized, deceptive, and a direct violation of trust.

  
  2. False Claim of Missed Payment
  Your claim that I missed my first payment is completely false. I was told my first payment would be due 30 days after the salestandard in the industryand I received no invoice, email, or call regarding any missed payment. The truth is that your dealership made unauthorized changes behind the scenes and is now falsely framing it as customer default. This is a blatant attempt to deflect responsibility.

  
  3. Coercive Sales Tactics and Threats
  After paying an $8,000 cash down payment, I was threatened by your staff and told my vehicle would be taken unless I accepted the new loan with **************. This was coercive, manipulative, and completely unprofessional. I personally witnessed other customers being pressured and mistreated on your sales floor, further confirming that these tactics are not isolated incidents.

  
  4. Fraudulent and Inapplicable Warranty
  The warranty I was sold applies to gas-powered vehicles and includes coverage for parts like enginesnone of which are applicable to my fully electric 2020 Tesla Model 3. I raised this concern directly with your staff, and no solution was offered. ***** also confirmed that the vehicle is not covered by any valid factory or extended warranty. This was a misrepresentation at the time of sale.

  
  5. Misuse of Confidential Information
  To this day, I have not been shown what financial or employment information was submitted to ************** on my behalf. I have serious concerns that false or inflated data may have been submitted without my knowledge. My cousin and I are now concerned about the way our personal, financial, and Social Security information has been handled by your dealership.

  
  6. Harassment and Intimidation
  For over a year, I have received repeated harassment from your dealershipincluding phone calls, voicemails, and emails demanding payment. I have saved and documented this communication. Due to this pattern of intimidation, I will not be communicating with any member of your staff directly, including Mr. **** *****. All further communication must go through BBB or legal channels.

  
  7. State Attorney General Involvement
  This matter has already been reported to the State Attorney General, and documentation has been provided to their office. They are now aware of the situation and are reviewing the details for potential regulatory violations, including fraudulent financing practices, misuse of consumer data, and deceptive trade practices.

  
  8. Final Opportunity for Settlement
  I am giving Auto Show Sales and Service one final opportunity to take accountability and resolve this matter through a financial settlement that reflects the financial harm, emotional distress, and credit damage you have caused. If you fail to take this final opportunity seriously, I will proceed with:

  
  Civil litigation for fraud, financial harm, and misuse of private information.
  Additional complaints with the ************************, ************************************, local DMV enforcement, and credit reporting agencies.
  Public reviews and legal exposure to warn future customers of your deceptive practices.
  
  In Conclusion Auto Show Sales and Service has had multiple chances to acknowledge their wrongdoing and correct their actions. I now expect a written settlement offer through the BBB platform. If I do not receive a reasonable offer, I will take every legal and regulatory step necessary to ensure this dealership is held fully accountable and to protect future consumers. 
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 07/11/2025

  Why would this case be closed ? Without receiving a second response from the business ? 

  

  Business Response

  Date: 07/12/2025

  Subject: Response to ****************************** Better Business Bureau,
  As previously stated, Ms. ******** claims remain unsubstantiated. She is fully aware of the details surrounding her purchase and was provided with all pertinent information at the time of the transaction. Contrary to her assertions, there was no misleading or lack of disclosure on our part.
  If Ms. ******* has any concerns or wishes to verify the information weve provided, she is welcome to contact me directly. She may call our main office to schedule an appointment, at which time I will personally review all documentation related to her purchaseincluding the documents she claims not to have received.
  Regarding the condition of the vehicle at delivery, all of Ms. ******** questions and concerns were addressed to her satisfaction at that time. She was under no obligation to finalize the purchase or take possession of the vehicle if unsatisfied. It is unreasonable to raise these issues nearly a year later, particularly when her complaints appear to coincide with her reluctance to fulfill her contractual obligations.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle from auto show May 2, I was guaranteed a 30 day warranty, on May 24 I noticed *********** mixing in the oil ********************* I called the salesman and he spoke with the ** and by me staying a 100 miles away and the truck wasnt drivable I was told to pay half on the tow, which was wrong already but I agreed to it because I felt like I had no choice with these guys, tow was $300, they had my truck for two weeks, after receiving my truck back claiming the repairs was made, two days later june 12, the same problem happened again and during this time I was having problems with management not answering my phone calls, until had to drive down there to speak with the ** which he agreed to pay for the tow, also since the second incident I also took the vehicle to the ******** dealership and had a diagnostic test ran which cost me $200 and was told I need to take this truck back to the dealer because theres major issues going on with the jeep, one issue he noted losing pressure in head gasket, Well during the back and forth with Autoshow finally June 18 they pick up my vehicle, again they claim they fixed the problem after another three weeks of them holding my vehicle, well now as of Aug 25 accrued the same problem, now they want me to pay the tow fee, I cant keep going back and forth with these guys it me vs them so there using that against because I was being so nice & patient but now I need help to get this resolved, the vehicle was financed through my bank after taxes It estimated around $51,00, between me not to much driving my vehicle do to maintenance and paging payments, car insurance and they want me to keep paying for stuff that was covered in the 30 day warranty that was extended due to same repairs, I need help . The make and model 2018 jeep Cherokee 2018, I have pictures and text messages to back up my complaints also witness.

  

  Business Response

  Date: 09/15/2024

  Thank you for forwarding the customer's complaint to us. As the customer has state that he had brought the vehicle to us twice for the same issue, both times we could not duplicate his concerns but a precautionary we replaced a few parts that we didn't think they were required to be replaced. The last time the customer came in we offered to check the vehicle again but he needed to tow it to us. Since, the last time the customer picked up the vehicle he put in a substantial amount of miles and had the vehicle for over a month without any issues. We still offered to check the vehicle again free of charger. He stated that he is not going to pay for the tow and he will handle the issue himself. That was the last we heard from the customer. We have never refused to check the vehicle and we gave him the option to bring it in. As always we try our best to satisfy every customer we have. Thank you   

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from auto show sales on 03/10/2023 I left the lot from purchasing the vehicle and noticed a few issues after signing all paperwork due to not being able to test drive the vehicle.I texted my sales person that there was a few things I would like for them to look at i then returned the car for them to look at i went back to work while leaving the suv here to be looked at they advised me of one issue that a sensor needed to be replaced and it should resolve the issue the issue persist I returned the vehicle i have even called and advised them of other issues with the vehicle not wanting to drive and i was advised because there are no codes or check engine lights was on there was nothing they can do I continued to advise them of more issues within the 30days of having the vehicle and they continued to tell me they couldnt fix it because they didnt know the issue i have tried to use my warranty and cant use the warranty because the issue is not covered i then go to cancel my warranty today on 10/02/2023 and i was advised it was cancelled back in march but my car payment are still the same no one can explain anything to me i was never notified about any of this i even had to wait a month and a half just to get them to transfer my tag over to the new vehicle my entire experience with this company has been horrible my door hinges are completely rusted and breaking and they are telling me everything i have been complaining about from day one im responsible to fix even the issue with my lights in that was being caused by the batter going bad i am held responsible.They are even telling me that i havent voiced half of my concerns about the vehicle because its not in writing they also didnt keep a log of when I would bring the vehicle in to be checked he even gave a bogus excuse to why I would hear a knocking noise in the back of my truck and now im left to fix everything when all of my concerns where voiced the first night of having the vehicle and 30 days

  

  Business Response

  Date: 10/03/2023

  I hope this message finds you well. We appreciate the opportunity to respond to the concerns raised by ************************* regarding her 2013 Buick Encore purchased on March 10, 2023. We take customer satisfaction seriously, and we regret any inconvenience ************** may have experienced.
  Upon investigation, we confirmed that ************** brought her vehicle in for repairs twice, which were successfully addressed in April of this year. Subsequently, she contacted us in mid-September regarding her engine light issue. We promptly examined her vehicle free of charge and identified the problem as a faulty purge valve, which needed replacement. We provided her with a good-will gesture, offering to cover a portion of the repair costs, reducing her expense from $150.00 to $100.00.
  It's crucial to note that our dealership provides a standard warranty on vehicles sold without a factory warranty, which is 30 days or **** miles, whichever comes first. ************** reported the issue after driving more than **** miles since her purchase. We stand firmly behind the terms of our warranty, which she had exceeded by a significant margin.
  We understand that unexpected vehicle issues can be frustrating, but it's important to recognize that our offer was made in good faith, taking into account the mileage and the terms of our warranty. We believe our proposal was fair and reasonable given the circumstances.
  Additionally, ************** had the option to purchase an extended warranty at the time of the sale, which would have provided her with additional coverage beyond the standard warranty period. Unfortunately, she chose not to avail herself of this option.
  We value ************** as a customer and regret any dissatisfaction she may be experiencing. We remain committed to resolving this matter amicably and professionally. If she has any further concerns, we encourage her to contact us directly so that we can discuss her situation in more detail.
  Thank you for your attention to this matter.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from this dealer a month and a half ago and the transmission jammed , when I reached out to the sales person which was really helpful to get the sale but not much after. they told me there is nothing they can do and that im outside of my 30day warranty period. this is a 2020 truck a transmission don't just go on a truck this new this was a long standing issue and they sold me the truck knowing that and then decide not to help me. -DATE OF TRANSACTION JUNE 17TH 2023 -MONEY PAID $37,800 THE BUSINESS REFUSE TO RESOLVE THE PROBLEM

  Customer Answer

  Date: 08/10/2023

  after my initial complaint on the 7th of august , the sales manager at the dealer reached out to me stating that I should bring the truck in and they will repair it , after considering that it will take for me to get the truck there which would be towing etc. I reached back out to the sales manager and requested that he put it in writing that once I take the truck in they will fix it, he then retracted his statement saying that he meant that if I take it in they will fix it at there cost meaning what ever it cost them that's what I will pay versus paying to fix it at a regular auto shop. I told him that I should not have to pay anything to get it fix being I shouldn't be in this situation in the first place after it just being one and a half months since I both the truck.

  I have not heard from them since. 

  

  Business Response

  Date: 08/10/2023

  I hope this message finds you well. I am writing in response to the complaint filed by Mr. *************** regarding his purchase of a 2020 Ram **** from Autoshow Sales and Service on June 17th, 2023. We appreciate the opportunity to address ************** concerns and provide clarity on the matter.
  At the time of purchase, Mr. *************** was informed that our warranty covers the engine and transmission for a period of 30 days or up to **** miles. ************** ************** vehicle exceeded the mileage limit within the warranty period and has since accrued approximately **** miles.
  In response to ************** concerns and in an effort to assist him beyond the warranty period, we extended an offer for a transmission service at our dealer's cost. We acknowledge that there might have been some confusion in his understanding of the offer. To clarify, our offer entails covering the labor and associated service costs while requiring the customer to cover the expenses related to parts, as well as labor, without any dealer markup.
  We wish to reaffirm our commitment to resolving this matter in a fair and reasonable manner. Our offer to provide a transmission service including transmission flush and filter replacement remains valid. ********** will be responsible for the costs related to parts and labor, without any additional dealer markup.
  We value our customers' satisfaction and are dedicated to ensuring that ************** 2020 Ram **** continues to perform optimally. We kindly request ********** to contact our service department at his earliest convenience to arrange for the transmission service or to discuss any further concerns he may have.
  We greatly appreciate the Better Business Bureau's involvement in resolving customer issues, and we are fully committed to addressing ************** concerns and providing a satisfactory resolution.
  
  Thank you for your time and attention to this matter. 

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/15/2023 I was approved for two vehicles at this dealership. The rep had me put a deposit down online to hold the vehicles. One of the vehicles were sold. Since then I compromised to find another vehicle to replace the one they sold which was supposed to be held for me. Its been two weeks Ive been waiting on contract work for a vehicle purchase. The rep rarely communicates. Rarely calls or returns emails when promises to. *** been told multiple times my deal was mailed out when it wasnt even done. Been told multiple times it would be complete by end of the day and still hasnt been. I call multiple times a day requesting my rep who rarely seems to be working or answer. *** requested a new rep to take over my deal. Requested with the sales manager and asked for help to be told theres nothing he can do. Have asked how to get a refund on my deposit to be told I have to wait for the rep to do it who is never available or answers. This dealership has my money for deposit and ** continuously unsuccessful multiple times a day at acquiring my contracts or a refund either one!

  

  Business Response

  Date: 03/06/2023

  Hello, 

    We will be refunding *************** her money. We were trying to get her approve with other lender to get her into a vehicle but she wanted 2 cars. In the end we couldn't get it done. The refund was issued back to her card she made the payment online with. Please let us know if there's anything else you need from us. 

  Thanks

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle advertised online through Car Guru- car priced at $26,990, I put $5,000 down- when they ran my credit for finance I was told my s**re dropped & I dis**vered a store credit card had mistakenly reported me 30 days late on amount that should have been credited back to me for returned purchase, the dealership offered to get finance at 17% interest & told me to straighten out error & just simply refinance. Well ***** much longer to resolve the issue than I imagined, but when I did I **ntacted my finance ** to get a payoff, and dis**vered that after buying for $26,990 and putting $5,000 down, plus paying in over $8,000 with high interest, my payoff was in excess of $28,000!!! I **ntacted dealer to ask for a **py of my invoice, & dis**vered only then that this dealer added $5,000 extended warranties, gap **verage, roadside assist policies to purchase! No **ntracts bear my signature, i have no idea how it is on one invoice, its not original sig. I never knew about **verage & plus, I have paid a mountain of repair bills myself! When I **ntacted the warranty ** to ask exactly what this policy **vered, they told me to ask my dealer, **uld not give me a list of **vered items, nor **uld dealer! All these Cos told me I had to ask dealer for a refund if I want to cancel! I believe this is absolute fraud! Now, even with a down-payment of $5,000 in cash given & after paying down my loan by $8,000, my payoff is so high, Im so upside down, so would have to pay in another $7k-$8k to be able to refinance this 2011 auto!! I am paying 17% interest! I believe this was nothing shy of being robbed, to not ask if I wanted such **verage, or advise me about the **st- but, not even knowing, I was not even able to use these bogus **verages for legitimate repairs I had done! When I asked them to cancel these **verages and issue refund, they apologized I was not informed! Not informed, to add $5,000 to my finance agreement, needs more than apology!!

  

  Business Response

  Date: 11/22/2022

  Thank you for forwarding the consumer complaint to us. We do pride ourselves in trying to resolve issues with customers diligently. As ************** has stated she purchased the vehicle in October 19th 2021. At the time of Delivery the customer always gets the chance to inspect the vehicle, we give them the chance to take it to their own mechanics if they want to. We don't believe in pushing customers to make a decision immediately. As a matter of fact ****************** came in October 17th 2021 and didn't purchase until October 19th 2021. That is a clear indication that we didn't try to persuade her in any way shape or form. ************** same as every customer is given the chance not only to inspect the vehicle but also look over the paper work as much as she like. She along with every customer have the right to take the documents home and look them over. We did not at any time push any after market product on **************. When she contacted us over 1 year later we explained to ************** that we will be more than willing to cancel the warranty and gap. She insisted in cancelling a product that she had for over one year. Many customers in the past have came to us requesting to cancel their after market products before the deal was funded by the bank. We are sorry that ************** feels that we tried to trick her in signing paper work with the products on it. We are in the process of cancelling the products and making sure the remaining funds are returned to the bank.

   

  Thank you for your understanding and consideration 

  *******************;

  General Manager