Complaints

This profile includes complaints for Lindstrom Air Conditioning & Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lindstrom Air Conditioning & Plumbing

  3581 W McNab Rd Pompano Beach, FL 33069-4810

  
• 

  Lindstrom Air Conditioning & Plumbing

  635 NW Enterprise Drive Port Saint Lucie, FL 34986

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a new HVAC system installed with an Ecobee thermostat six months ago. The thermostat continuously reads Air Quality:Poor. On my first complaint, Lindstrom told me that I needed to call Ecobee. I objected since Lindstrom installed the system with a 100% money back guarantee if not satisfied. A manager finally came out and tried to disable the air sensor without success and finally installed a new thermostat..same problem and no help from Lindstrom. I just want a compatible thermostat without an air quality sensor or an Ecobee without one.

  

  Business Response

  Date: 03/04/2024

  Resolved customer is already scheduled on 3/8/24 for the installation of the thermostat he requested. 

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31st, **** I purchased a new Trane air conditioner from Lindstrom Air. I had previously priced the system a couple of years prior but did not make the purchase at that time. Until recently the old unit became inoperable. I then acquired two recent estimates in January **** and both were in the same ball park for a new 3.5 Ton Trane airconditioner. I made the decision to purchase through Lindstrom Air. At the time of my consultation, when I asked the Lindstrom representative why the cost had increased so much over a couple of years, I was told there were new standards and upgrades added to the 2023 Trane models. After my new unit was installed I inspected it and noticed that the manufacturing date on the unit was from 2022. I was shocked to say the least. I purchased a new unit and was expecting at the very least to receive a 2023 manufacturing date. Yet, I was told the cost of the unit reflected the new standards. It is obvious that I was delivered an airconditioner that had been sitting in a warehouse for up to two years. On top of that, I was not given a discounted price, instead I was charged the cost of a brand new **** Trane air conditioner. I have never purchased an appliance before that was over a year outside of its manufacturing date. I equate it with buying a new car that has been sitting on a lot for almost two years and being asked to pay for a newer model car price.These are deceptive practices in my opinion. It does not matter to me that Lindstrom is telling me its under warranty. I feel as though Lindstrom has a practice of doing this not just to me but other customers too, unapologetically. My yep told me they dont check the manufacturers dates and they just accept what Trane ( sold directly from manufacturer to dealer) gives them. Bad practice to say the least!The resolution I requested to Lindstrom is that they exchange it and install a **** model that I purchased or discount the ****************************************** my home.

  

  Business Response

  Date: 02/15/2024

  Good Morning,

  I have spoke with *************** and explained to her that the ** system we installed meets all current regulations required by law for the new 2023 standard and was shipped brand new from TRANE. also in an attempt to assure the customer further i reached out myself to TRANE. Attached is a copy of her warranty, date we purchased and received the new ** system direct from TRANE and the response received from TRANE Consumer Relations Escalation Specialist.

  Thanks

  ****** Installation Manager Lindstrom Air Conditioning

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Lindstrom ** and Plumbing to detect and repair a water leak in my house. The water appeared to be coming from under the air handler in the garage. The technician who came on 11/2/2023 stated that the elbows of the drain line needed replacementthis charge was $396.95. After he left, the leak continued. I called again, and Lindstrom sent another technician, this person stated that the drain pipe going into the slab was cracked and that the drain line pipe needed to be put out of service and install a new exterior drain line. The second repair cost $883. I had to fight to get credit for the first $396.95 repair. After the drain line was replaced, the water continued leaking into the garage. Lindstrom sent a third technician. The third technician determined that the ** system was not the problem. He suggested contacting a plumber. The plumber from Lindstrom came today 11/8/2023 and determined that there was a faulty pipe inside the walls near the washer and dryer room ($79 charge to determine if the pipes were leaking). To determine the exact location alone without the repair would cost $1,718. I decided to get a second opinion on the pipe leak detection and repair.My complaint is why Lindstrom charged me all this money for something that was not required. On top of paying the $396.95 plus $883, we have an additional ugly drain pipe coming out of the house. This replacement was not needed. Lindstrom made money, and I had to pay for something that was not required. If the first technician would have done the job correctly, he would have determined that the ** was not the problem. The plumber from Lindstrom detected the problem in less than half an hour. I have been a customer of ********************** for ** years. and replaced my ** system with them twice. I want Lindstrom to refund me the full amount ($396.95 + $883 = $1,279.95). PS: I called Lindstrom and asked to speak to a manager, the person I talked to said that she was a supervisor and they were going to look at the history and get back to me. Since they never called me back, I called again and I was transferred to a manager's voice mail. I left the complaint to this person and he has not called back.

  

  Business Response

  Date: 11/10/2023

  I have spoke with the customer and resolved this to their satisfaction 

  Customer Answer

  Date: 11/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lindstrom Air Conditioning is a poor quality/customer focused company. I have been a customer of this company since the install of the a/c - continuing with the service/maintenance contract each year. During one of the service call the tech suggested an a/c compressor surge protector to protect the unit from any electrical surges- I agreed and it was installed - no issues until Monday July 31, 2023 when suddenly I hear an arching sound coming from the side of the house- open the front door to find smokeran to the side of the house to find the surge protector smoking-as pictured below- and the side of the house singed from the flames of the burning surge protector. Called Lindstrom to come out and address this very serious issue- tech shows up and basically stated that this is common that the surge protector would catch firereally? During the 2+ day wait for the service call in 100+ heat and an indoor temp of 85 - I googled to find out about this surge protector SYCOM SYC-120/240- T2 was the first item to pop up in the search-** reissues a warning on this product of a potential fire hazard 06.20.19 and this product should not be used and removed promptly- additional the specific company SUPCO released a warning and protect replacement to all distributors (Aka Lindstrom was a distributor as they sold the product to customers)During the actual service call the tech was very rude about the situation and informed me that Lindstrom was not replacing the surge ******* it would be a customer cost of $300 and then to top it off they charged me a service call $79?Lets recap Lindstrom has sold/installed a product -2015-that had been recalled by the manufacturer and the ** issue a public notice of the fire hazard of this product 2019 - see below-Lindstrom took no action of notifying customer who had this product and the potential hazard and the need to remove/replace or there was a good chance of it catching fire and damaging or burning the entire house down.

  

  Business Response

  Date: 08/25/2023

  Lindstrom has made the repairs and satisfied the customer. 

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a maintenance package with Lindstrom after a service with them. When we signed up for the package we received a call a couple months later that we needed to sign up for two maintenance visits with their representative. Per the representative these visits would be free of charge (included in the maintenance we had already paid for $200+) . Both visits were scheduled on February 22, 2023. The 1st visit would be on March 28, 2023. Upon scheduling she could not find any available times for the last visit within the 30 days but the representative assured us that it would not be a problem and scheduled down a date (7/17/23) because she stated it would still count as the 2/2 of visits. I also insisted they call back if anything changes. Today upon the final visit, we were confronted with an invoice and strong pressure to pay it or threatened to be sent to collections although the technician had also confirmed that this was visit 2/2 on his paperwork and that the error was on the company. He proceeded to try to sell us on a new service and maintenance package for a new problem that has become apparent although we had just had Lindstrom service us for a similar problem when we signed up for the maintenance package. When we refused to sign for the invoice trying to explain to him what the representative had assured us he stormed out of my home. And hadnt even fully cleaned up his mess under my AC unit. We even tried to speak with a Lindstrom representative about the issue but he refused to speak with us. This is unprofessional on the company and also the technician, and we should have to penalties for a mistake they made.

  

  Business Response

  Date: 07/24/2023

  This misunderstanding by the office staff was resolved and the customers account was credited for the work done at no charge. i have tried to contact the customer 3 time and left a voicemail. 

• Initial Complaint

  Date:07/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lindstrom air conditioning company installed AC unit in 2017. Since then, my ac is getting clogged every couple of months. I had asked about this, and they couldn't answer. I recently got another ac company to help to clear the clog. That technician found that ac was installed in wrong angle which favored water to collect in the unit and causing the clog. I called Lindstrom to send someone to look into and correct the issue. They are asking money to send technician. I had already spent more than thousand due to their wrong installation. I need them to fix this and issue compensation for my loss and inconvenience.

  

  Business Response

  Date: 08/11/2023

  Resolved with customer solutions provided. 

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To date have a contract with Lindstom AC and plumbing. We have had leaks and water damages to our home and they came fixed leaks several times just as of two weeks again and again the ceiling had to be replaced and now because the work was not done correctly I have mold problems in my home spreading and in the air ducts. I had a certified mold specialist come out and verify with proof and pictures to Lindstrom **************** mgr who promised to have the problem taken care of. As I have a file on all this of defective works. Now i have been suffering with sneezing, itchy eyes and coughing and i also have a disabled son whom has a brain aneurysm, and now is suffering with mold effects spreading rapidly. Now there telling me because of there defective workmanship i need to get my insurance company and work it from there when its all there mistake...I am overwhelmed with complete anger as this company sold us a $10.000 ac unit 4 years old and we have had nothing but aggravation and numerous calls and now a mold situation set in, from several leaks in incompetent work preformed in our home. We are still paying for the unit monthly and its leaked several times and i have all corresponding emails to the company .Please, please this is so sad a company as big as this can do such a thing to there customers. I feel this is a sense of fraud as many tech come over and over again to fix the same problem.This was a big problem, now bigger with a mold situation spreading rapidly. Pictures are on file if needed please i appreciate a Resolution not only for the damages in my ceiling coil has mold now and now our health issues...This is a time sensitive matter that needs to be resolved involving mold spread... Thanking you so much in advance. Respectfully yours: ************************************** ************

  

  Business Response

  Date: 04/11/2023

  Lindstrom has been working with the customers ******************* to get this matter resolved as quickly as possible. we are committed to resolving the matter as quickly as possible. 

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19911765
  
  I am rejecting this response because:

  

  
  

  
  

  please note our mold is spreading throughout our home and not even the Insurance calls us back

  and we will our home and I was coughing up blood this am... I was instructed bye my insurance company

  that because of time sensitive matter that ******** should pay out of pocket as damages are increasing

  bye the day. If i get sick,  I am a Caregiver to my son whom is disabled who is gonna take care of him.

  This is an urgent Time sensitive matter that Lindstrom is ignoring as they know the ************* is not even

  reaching out to us???

    please note my husband is really sick and we are seniours to begin with and need desperate help as we don't have

  the $16.000 in damages for the mold company which needs to start the work now. 

    please reply to me from a caring crying mother, wife and caregiver on this claim..

  
  

  Respectfully yours:

  
  

   **********************;  ************ 

  ********************************* <*************************>	8:44 AM (18 minutes ago)
  to me

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/18/2023

  Lindstrom is continuing to work with the insurance company to resolve this matter and the insurance company is in contact with the ******.

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New central air conditioning bought around April 2022. During the weekend of xmas when it was 40 degrees outside the heat didnt work. No one could come until after the temperature went up. The problem was that the heat unit was never installed. The installation manager ****** told me that no units installed during that time were provided with heating elements because they didnt have any. However they never told me, never contacted me when the units became available and it was only when i called for service was I told by the worker that the new unit did not have the heating materials installed. He didnt have any on his truck even though he knew that many units were installed without the heating unit. They have to return again to install. Lindstrom committed theft or fraud by representing that my unit was complete and was installed according to the contract when they knew it had not been. The salesman *********************** if he was aware of the problem should also be held accountable. They should have informed me of the problem from the beginning and made the correction prior to me calling them to complain that I had no heat. Approximately 8 months passed without them coming forward and I have no reason to believe they ever would have. They misrepresented the work and violated the terms of the contract. Action should be taken against them including compensation for those they have taken advantage of.

  

  Business Response

  Date: 01/03/2023

  Spoke with ************************* 01/03/2023 at 3:**** issue resolved. Customer satisfied.

  Customer Answer

  Date: 01/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about March 4, 2022, Lindstrom serviced my a/c and stated the coils are damaged, so the a/c needs replacement, since the warranty expired on February 2022. The technician stated they [Carrier] would not replace it under warranty, because it expired in February 2022. However, the warranty expired April 9, 2022. The dispute is for damaged coils that were covered under warranty in March 2022 and should have been repaired and/or replaced before it expired. I incurred $1200 in damages for repairs that could have been avoided. I want Lindstrom to repair and/or replace the a/c coils. In the alternative, they can refund me the $1200 I spent in November 2022.

  

  Business Response

  Date: 12/29/2022

  Resolved by refunding customer 

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have had air conditioning unit for approx. 2 years. Same complaint almost from the beginning that is system works for a few days/weeks and then dies. Every Lindstrom mechanic swears he fixes problem, but it recurs soon after he leaves. If anything, issue has worsened. Complaint made during regular maintenance in April, alleged repair made, broke down less than six weeks later, repairs made again in July, broke down again the other day, repaired again. However, between April and June, no charge because breakdown happened within 90:days of April visit. This time, I was charged $230.35 to repair the very same breakdown because it was now more than 90 days after the April maintenance. This, despite the fact that the July and September visits were to repair the same complaint, a complaint which was brought about by Lindstrom when it initially installed the unit because the Lindstrom mechanic last week adjusted the floater switch and grained both ends of the line. That mechanic informed me that, to his knowledge, your records did not previously show an adjustment to the floater switch or drainage of both sides of the line, only drainage of one side. And left with the choice of either agreeing to the $230.35/charge or not having the problem repaired, naturally I chose the latter because the temperature in my home at the time reached 90 degrees and I had to wait for 48 hours to even get your repairman to come out to my home because the problem developed during the Labor Day weekend (lucky me) and when I called your office to complain that I was put in an undesirable position, I was met with a very antagonistic ******** and one *********************, who did not even call me despite ********* assurance that he was waiting for my call. To me, this is no way to run a business. At the very least, I would like a visit from an actual human being to find out why Im being in my mind inappropriately charged and why Im required to deal with people who are antagonistic or dont even call

  

  Business Response

  Date: 09/16/2022

  Resolved customer is satisfied 

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 17935136
  
  I am rejecting this response because neither my wife nor I have seen any evidence of a refund being sent to either of us, despite the passage of approximately one week since the respondent stated that the matter has been resolved  it will not begin to be resolved until we see such evidence of a refund  thank you  

  Sincerely,
  
  *********************