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Business Profile

Air Conditioning Contractors

Mr. Air AC & Electrical
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** is a time waster. I had a horrible experience.

  • Initial Complaint

    Date:04/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr *** installed a new ******** Standard AC unit, compressor and air handler, at our home January 19th and 20th.. We had numerous issues at their "completion" of install. The fan was blowing like a tropical storm through vents, dipswitch for this was set too high, finally resolved this on March 24th after repeated requests. My ************ RA2 compatible thermostat was replaced with a lesser incompatible one on install. They could not retrieve my existing one and I waited until late March for the replacement that I'm hoping is Lutron compatible. The worst grievance is that install was completed without any air filtration. My wife suffers from asthma and allergies. There was an ******** Standard AccuClean powered filtration unit on my previous unit and they were to reinstall with new unit, They did not. It was recovered at their shop, finally reinstalled, and not working. This was on March 24th. I have since contacted them many times via phone on this issue with no response yet. Over the course of this, since late January, I have had numerous calls with them, emails, and going to their place of business once, response and action was dismal. I had written them a demand letter for performance back on February 27th, Sadly, this was once a very good company that the owner had sold a few years back. We had been with them since our home rebuild in 2011. I've never had such poor "bad" quality of service from any company for the last three homes I've owned here in ********** since ****! Please advise me on next steps I can take towards a satisfactory resolution, through state agencies or the courts. Thank you for your efforts in our regard, ************************************

Mr. Air AC & Electrical is BBB Accredited.

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