Complaints

This profile includes complaints for All Florida Safety Institute, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  All Florida Safety Institute, LLC

  820 A1A North W-12A Ponte Vedra Beach, FL 32082

• 

  All Florida Safety Institute, LLC

  1 Farraday Ln Unit 2F Palm Coast, FL 32137

• 

  All Florida Safety Institute LLC

  339 6th Ave W Bradenton, FL 34205-8820

• 

  All Florida Safety Institute LLC

  14519 N 18th St Tampa, FL 33613-2417

• 

  All Florida Safety Institute, LLC

  PO Box 2843 Ponte Vedra Beach, FL 32004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/22 I registered my son for driving lessons & paid for 4 hrs of instruction. ($277) We called for 2 weeks before getting scheduled. His first lesson was 2 hrs on 8/20/22 10-12pm w/ **** *********
  After the 1st lesson, **** scheduled us for the following Sat. My son's 2nd 2 hr lesson was on 8//27/22 from 8-10am. After the second lesson **** recommended another 2-4 hrs of lessons & then the road test. So, **** scheduled us for another set of driving lessons and then I confirmed w/ the company & pd for the next lessons and road test ($207) so next lesson was on 8/30/22 at 3:30-5pm w/ ****. After that lesson **** said that he was quitting b/c he had not been pd in 6 weeks. I started calling on 8/31/22 & called everyday leaving callback #'s & messages trying to reschedule. FINALLY after 1 week, someone calls me back & schedules us for the last driving lesson & road test for 9/16/22, @ 12:00pm. My husband took off work, checked our son out of school, drove across town, & the place was closed, locked, and nobody would answer the phone. I began calling from 12:15 until 1:15 and never reached anyone. I even tried calling 4 different locations in FL. Around 3:30 the same day, someone called me back & assured me she was sending an urgent message to a mgr. On Sun 8/18/22 I get a text message @ 10:25 asking if I needed assistance, but she could not help me and told me "urgent' matters took 3-5 business days before hearing anything back from a Mgr. I called EVERY day multiple times since the 16th, even im'ing w/ someone on their FB app. Cannot get through, or get a mgr to help me, can't get rescheduled, nor an explanation or apology. They still owe us 2 hours and a road test. They make you sign a doc saying you won't be refunded for cancellations. SO, how long is reasonable? How long do you wait to receive what you pd for? They only test in Ocala on Thursdays and Fridays, so you are already limited with scheduling. This started NINE weeks ago. Please help!

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my daughter up for a "road test" with this business because we could not find an appointment at the DMV in the immediate future. I was willing to pay the $60 /test with this private organization if it meant she could get her license sooner.
  
  My daughter took the first road test exam on 8/24 in the Tampa/ Wesley Chapel location. Her instructor, George, was very nice but he did not pass her. He told us that she was an "excellent driver" (his words, not mine) but at one point during the test, he had to tell her to stop. My daughter insisted that she was already in the process of stopping but that did not matter.
  
  While we were not thrilled with this result, we accepted it and decided to take the exam the very next day. The only location near us that had availability was in Bradenton. My daughter again did not pass -- this time, a different, far less engaging instructor (named *******) told me that, while on the course, she asked my daughter to back up 50 feet and my daughter had gone more than half way over in the other lane while doing so. My daughter said that she didn't feel like that was correct. I asked the instructor if there was a painted middle line. She confirmed there was not. I asked how she knew my daughter had been more than half way over. She told me that "she just knew". The road they used for this portion of the test was extremely narrow and there were no road markings. Also, my daughter went more like 200 feet, not 50.
  
  I managed to find a DMV appointment today. My daughter took her test there. This time, however, the DMV instructor not only gave my daughter her "pass" on the exam, he noted that she scored a PERFECT score. He found it unreasonable to assume that anyone would not pass her, based on her driving test that day.
  
  Neither of the "reasons" given for my daughter's failures we documented or warranted. I'm pretty sure this is a scam -- looking for more $60 test fees. I'd like to see their pass rate vs the DMV rate.

  Business Response

  Date: 09/23/2022

  All Florida Safety Institute as a third party administrator holds a very strict policy on no refunds for testing for situations similar to this.  Our testing is heavily scrutinized by the state and DHSMV.   We follow a structured system for testing and only mark points as we see them.  The tablets that we use to conduct the test monitor the test in entirety.  The student failed their exam, and sometimes good drivers do.  The maneuvers on the test should be performed to the specific standards the state expects.  Though a driver may be able to operate the vehicle well, that does not mean that they did not do the test in a way that would pass them. 
  The examiner may have thought she was an excellent driver, but we do not grade the tests based on our opinions, only the true and correct facts of the test performed.  

  Business Response

  Date: 10/19/2022

  You signed your daughter up for a road test through a 3rd party authorized testing entity, whom are governed by a contract, (which itself prohibits refunds for testing) and its examiners are trained by the state themselves on how they want the tablet used to indicate what they observe. The GPS tracked tablet then determines the results. Of the people that are disqualified, the most common violations are speeding, driving over a cone or curb, incomplete stops and to a lesser degree, backing more than halfway across the roadway. I'd like to think you know where "halfway" is, as does *******. Is half the car and or the road subjective? Yes, of course. Can you look at a glass and "know" what filled halfway means? What if the glass is wider at the top than the bottom? Are you still able to move the "halfway" line up to roughly the appropriate level, or do you need a tape measure and some quick geometry? If no tape measure is needed, we must also assume ******* knows what half or more of the car across the midpoint of the road, side to side is. A narrower road would be easier to judge, than a wider one, wouldn't you agree? The state also has standards regarding the road width of the maneuvers section. That road is nearly 7 feet wider than their minimum, by the way. Before you say it is too wide, it is also about 13 feet narrower than the maximum. You might have also noticed there is also a seam in the middle of the road. Whether there are painted lines or not, this can be used to judge "halfway" within a few inches. I have personally trained hundreds of students over the years and a very select few can accurately discern 50 feet from 100 or more when I meet them. We cover what exactly 50 feet looks like in our basic instructor training classes. The state in their course also covers distances for better accuracy, during their 3 days course on their methods and processes. Due to all of this, I must believe my examiner over your youth as to the distance traveled. As for the perfect score, congratulations to your daughter. The courses in the various county tax collectors are known to be easier than they would like and there are new standards for new courses, which we must adhere to as would they if they were to make new courses.  Some of their courses do not even leave the parking lot, much to their chagrin. Based on her driving that day, we of course would agree, she must deserve the license, but based on her performance on the days with us, at that time, with that examiner and on our state approved course, she did not. By the way, the tablet does not let someone fail without documenting why and we are required to go over our observations for every test, pass or fail. Also, the state monitors our pass fail rates on an ongoing basis with their own and other schools. Falsely failing anyone would make us and the state look bad and would never be tolerated, by us or them. You get more flies with honey than vinegar as they say and we would much rather our customers loved the experience than go through this because people feel slighted or wronged, as in your case.

  Customer Answer

  Date: 10/20/2022

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because: These are platitudes.... "We're adults and know what halfway across a road is".... "We're judged by the state on our pas/fail rate".... there is exactly no data to support those point.  No, I do not believe that an adult is ALWAYS correct over a teenager, and I would hope you would not either.  That's why we look for objective data rather than subjective data.  You've provided exactly none.  
  
  In fact, you did give me something to work with, though.  You mention how you teach student how to determine "halfway" in your courses.... suggesting that if only a student were to have taken your course, they would have surely had the knowledge to pass. And this is exactly my assertion that you've not address other to say that the "state watches us".... so show that data.  Show how the state watches.  What do they evaluate your business on?  Do they track how many passes are given to students versus non students?  If so, share that data that they use.  If not, then they aren't watching you in the manner in which you're suggesting.
  
  My guess is that you can't provide that data -- at least not actually audited data to that effect.  Because if you did, it would show exactly what I'm suggesting -- you unfairly fail student who have not taken additional classes with you at a far higher rate than you do students who have taken classes with you.  I cannot and will not accept "explanations" -- this requires actual, hard data that as been third party verified.
  
  Based on the massive number of negative reviews on your business, I'm also guessing you won't actually address the real concerns and you'll again attempt to deflect and hide. Perpetuating fraud is one thing -- doing so on young adult is another. I do hope the state reviews your conduct.  And frankly, I may just make it my mission to ensure it's done properly.

  
  
  

  Regards,

  
  

  ***** *****

  
  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 12 hours of driving lessons, 1 hour of road test prep and a road test from All Florida Safety on May 3, 2022 for my daughter. I then purchased an additional 6 hours of driving lessons from All Florida Safety on June 2 for $318.31 for same daughter, under the condition that I could schedule the lessons for the week of Aug 8, after 5p. I also emailed Registration with the same information.
  With AFSI, you place your order with one person and schedule with another. The scheduler I spoke to on June 3 and 7 (Stacey) was unable to schedule the lessons to meet my conditions. I asked for a refund but was told I couldn’t get one because student had “already started the lessons.” Student had not started these lessons. Student had completed her original package of lessons, and this issue was for a different package. I asked for a refund and to speak to a manager. Instead, I was given this option:
  • 2 hours on Aug 7;
  • 2 hours on Aug 8;
  • 2 hours on Aug 9. Total of 6 hours;
  • The teacher wouldn’t be her original teacher, but all 6 hours would be with the same new teacher.
  What actually happened:
  • No Aug 7 lesson - the instructor cancelled AFTER the lesson start time;
  • No Aug 8 lesson – instructor never came nor cancelled;
  • To try and make up the lost time, 3 different teachers were scheduled across 3 lessons; and
  • The road-test was moved to a different location from where she was practicing.
  In summary, only 4 of the 6 hours paid for were delivered. The 4 hours that were delivered were from 3 different teachers and included 2 changes of dates and times. The changes were because of AFSI and occurred at the last-minute with no notice. One make-up lesson – the one on road test day – ended with the student in tears.
  I have asked to speak with a manager and have asked for a refund multiple times but have been ignored. As recently as August 17, 2022, I received an email from AFSI that mentions I have a balance of 2 hours but references none of the above.

  Business Response

  Date: 09/23/2022

  The student was registered on May 3, 2022. The mother had a deadline, but was accurately informed about the wait times and agreed to them.  She also agreed to our booking policy is which state that lake cancellations may occur due to any illnesses and also potential traffic or vehicle related situations.  The student was completely scheduled, on August 7th the instructor had blown a tire on a previous lesson. Due to needing to replace the tire, the lesson needed to be canceled. The scheduler in the area promptly reached out to the parent to get the lessons rescheduled..  but mom would not reschedule due to deadline. ******* (area manager) was out of state during this 

  The student had a road test practice lesson. This lesson is designed to teach them the maneuvers of the road skills test. They are best for someone that already has Total car control and is ready to test. On this practice the student was upset that the instructor had to grab the wheel to prevent collision.  The closest office with an examiner was our Jacksonville location so they tested there rather than the ponte vedra location.   The student did not pass their road skills test due to being unable to perform the backing maneuver. 

   

  This student was only scheduled with two instructors and the lesson times were agreed upon. The mother 

  was aware at the time of registration we do not offer refunds once they agree on the policy and 

  procedures. We did try to accommodate the student and provide them with the services they needed, 

  and we offer. The mother did not want to reschedule the lesson. 

   

   

  Student: ***** ****** ******

  Customer Answer

  Date: 09/23/2022

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because: The school's response is inaccurate and leaves out several key details. 1) Back in June when I purchased the lessons with the constraints fully disclosed the rep who sells the package is different from the person who schedules. The person who sells agrees, but then conflicts arise. By the next day I asked for a refund but the school fought me the whole way till I accepted lessons that were different to what I originally asked for (different teacher, different start date). 2) Regarding the lst-minute cancellation, the school didn't contact me -- I contacted the school. The school didn't realize the teacher cancelled one lesson after the fact. The following day the teacher was a no-show. The school's response makes it sound like they were proactive in helping me. They were not. There were no calls -- I was the one who was contacting the school to get redress. 3) The student had 3 different teachers, not 2, which is another indication that the school doesn't keep thorough records and selectively remembers what sounds better. 4) I have asked multiple times for a manager to contact me, first in June, then in Aug, and at no time has that happened. The school's response makes it sound like I only asked for a manager when they were on vacation. I asked multiple times, and I'm only getting a response now b/c the BBB is involved. In sum, the school says that they have offered to help but their offer is hollow given difficulty in scheduling, the last-minute or no-notice cancellations and the long wait times to hear from anybody with the authority to help. Why would I schedule the last 1.5 hours of lessons when recent experience has been 3 teachers over 3 lessons, 1 cancellation after the fact and 1 no show with no cancellation? A refund is definitely in order. When the service is bad, more of the bad service is not a suitable replacement.

  
  
  

  Regards,

  
  

  ******** *************

  
  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered my son to take a 6 hour driver course on July 28, 2021. I called to try and schedule a time and the recording said they were scheduling 2 months out, I believe it was, but if you needed something urgently to email them. The email I received after registration also said someone would contact new enrollees in 3-4 days to schedule. I emailed them on July 30, 2021 with my sons availability and requested he get one lesson before his drivers test. I never heard back from anyone. I tried to resolve it within a year as I emailed them again on July 30, 2022, one year later, requesting a refund given it has been a year without anyone contacting me. However no one called me and no one has replied to either of my emails, which is why I am now reaching out to BBB.

  Business Response

  Date: 09/07/2022

  The students mother, ***** ****, registered on July 28, 2021, for 6-hour lesson plan and Road Skill Exam.
  Upon registration the mother agreed to All Florida Safety Institute booking policies and procedures - these include a no refund policy and accommodating scheduling for both parties. The mother emailed
   the company registration account on Jul 30, 2021, wanting to get scheduled the following week or in August. On August, 24,2022 ******* **** reached out to the mother to respond without contact made.  There was no voicemail box set up. **** **** did  send a follow up email to mother to help with assisting on putting a schedule together and giving the
  student the services we provide.
  We would be happy to get these lessons scheduled for this student.  

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent in a request for a refund and they never got back to us. We called the company, All Florida Safety Institute - Driving Lessons and traffic school, to book a 2 hour practice of driving and a road test. I was only able to book a 2 hour practice but I wasn't able to schedule a road test due to their busy schedule. I had to book both because that's what I payed for. This happened on July 6, 2022 and I payed $274.23. I called the same day and spoke with someone from the company named "*******" and she claimed she would try to fit me in for a session for both the 2 hour practice and the road test within the next week. She claimed she would try to call me tomorrow. I didn't hear back from anyone and called back on July 13th. I asked for a refund and the person said they were going to put in a request for a refund to the manager and cancelled my previously booked appointment of a 2 hour practice because that's all I was able to book. I called back to see the status of the refund and got into contact with "*****" on July 14th and 5:01 after being on hold for 30 minutes. She got into contact with an area manager "Ms. ******* that she didn't have a phone number to give me and that this area manager would email me back in regards to our refund. We haven't gotten an email back from anyone still.

  Business Response

  Date: 09/23/2022

  The student was registered on July 6,2022 for transportation, 2- hour road skill exam practice, and roadskill exam. When registering they did agree to our policy and procedures, no refunds policy, and late cancellation fees.  

  During the summer we inform all students, as well as this student, that they may have to wait up to 14 days to hear from a scheduler.  This was scheduled promptly.  The student was scheduled for their appointment on the 14th of July, but called less than 48 hours in advance to cancel and request a refund. 

  
  Student: ******** *****

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been a absolute nightmare. I should have looked further into the multiple complaints listed here for the exact same reasons I’m here today. I paid in full for driving lessons for my son to be completed before school started. All classes were scheduled . Only to be rescheduled. My son has had 3 no call no show appts out 5 so far. School has now started . His lesson today was a no call no show and they were supposed to be dropping him off at school. Messaged the manager, get a reply there on medical leave contact ******. Call and text ****** no reply. It’s a cat and mouse game .. e-mails are jokes you never get reply’s. The main number you sit on hold forever and they can’t help you . There is zero accountability with anyone. I have no idea if a driver will show up or not, and no idea at this point if this will ever be completed. As a business owner myself, I would be embarrassed to have such nonsense as this. You want the customer to PAY IN FULL to sign up, and then get a complete run around and the customer gets screwed.. I’m not sure if I should just contact my attorney or give you one last opportunity to fix this mess. I have never made a formal complaint about anyone in my life .. this company ?? gets the first place award for that..
  Susan

  Business Response

  Date: 09/23/2022

  The student was registered on June 28,2022 for a 10- hour lesson plan, and class E+1. When registerinthe mother was read our booking policies and wait time and did agree to the policies and procedures as well as no refund. This student as of August 19,2022, has completed all the services on the account. On September 14,2022 ******* * (manager) did
  reach out to the mom to make sure we have fulfilled our obligation and mom stated they are
  completed and that all is good now.  The mom says she  spoke with the CEO of company **** * regarding taking the complaint off and said she would do so.

   

  Student: ********* ********