Reviews

Review Details

• Review fromMi M

  Date: 11/11/2024

  1 star
  Terrible company. They take your money deposit and disappear. If I could leave (-) 10 stars I would. Utterly enough when I chose this company they had a 4.3 ratings on ****** and they spiraled down since then to 3.1 and I see 1.58 on this BBB website. The owner promised us a resolution and it never happened. We signed a contract on May 2023 for one small roll down shutter and to this day we've only seen the permit filed and the electrical part installed. To add insult to injury, they came a year later a second time to remeasure the opening, a clear sign of carelessness and unprofessionalism as initial measurements were lost instead of being sent out to manufacturer. I certainly am amazed to see good reviews of pool cages installed on time and on budget in 2024 since MY one and only small shutter is still left behind since May 2023. Worst customer service ever as they do not return calls any more.

• Review fromPeter L

  Date: 10/14/2024

  1 star
  Harper's 1980 LLC and their owner, Brian W****, are an absolutely unscrupulous criminal enterprise. After Hurrican Ian, I was able to contract with Harper's for a re-build of my mother's pool cage in Venice. They took a substantial deposit and subsequently came out to measure the cage. That was over two years ago. After dozens of telephone calls and even a personal visit to Harper's, I was promised over and over that the work would commence. Suffice it to say that nothing ever happened. This process took a toll on my elderly mother. Over two years later we still have no pool cage, although we are now contracted with a reputable organization. It is sad that there are people in the community who prey on the elderly and honest in such a manner.

• Review fromJohn A

  Date: 09/30/2024

  1 star
  Had our pool cage replaced by Harpers in January 2024 after a lengthy wait. I was told this ahead of time so I was fine with waiting. The subcontractor they used to build the cage took my payment which is required in there contract. after promising to address all the issues we have with it. Super gutter installed with the pitch going to the middle not out the drains as designed. Also the cage is more than an inch out of level just over a four foot span which is outrageous. Soffit and facia are falling apart where they attached the gutter, roof drip edge is all cut up and sticking out and shingles are cracking over those areas. The roof, facia and soffit were all new as well and now damaged.. Was told they would come back to take care of these issues but when they sent someone out, they said without ripping it down and starting over they cant really fix the issues They went to call owner and never returned leaving there rags on the roof and took off instead of telling me what they were going to do. Numerous phone calls, voicemails etc for Eight months and still no more communication. Drove to the business several times and the doors are locked and nobody is there. Now we need to find another company to fix the issues after already paying the invoice. We were very patient and understanding knowing how many cages were damaged from ***. Now we have an improperly installed cage with a permit they let expire leaving us in a bind.

• Review fromCatherine S

  Date: 09/06/2024

  1 star
  Put the deposit down in December 2022, finally got communication from them in March of 2024, with an install in May 2024. Thus far I have had to contact them about a couple of flaws in the screening. The first contact was made with quick response from Harpers. I have since sent another request for another part of the screen that needs replacing, getting nowhere for the past 6 weeks. No one answers the phone or emails. Brian’s cell phone is no longer in service. Cathy
  
  
  
  
  

• Review fromLinda W

  Date: 07/19/2024

  1 star
  The owner Brian White was arrested yesterday for scamming Charlotte County residents

• Review fromBrad B

  Date: 06/26/2024

  1 star
  Having done business with Brian, now the owner, previously we trusted him to do another good job for us. On budget, on time and workmanship and quality like our previous experience several years earlier. Nope! He only took a check for the 50% deposit, no credit card. That was late in October of 2023. It took weeks to get him back with the color choices so we could get the required engineering and insurance documents necessary for our HOA approval. The insurance documents were wrong several times, supposedly because the Harpers employee helping with them was new. Turns out it was his daughter, Morgan. Once we finally had everything into the HOA we got approval late in December. Calling this company was a nightmare. Nobody ever picks up! There is a phone tree to various individuals, all of which always went to voicemails. Voicemails were rarely ever returned. Even Brian’s personal cell phone was never answered and went to voicemail, if his voice wasn’t already full. So frustrating! Turns out that the city has a statute that any contractor that takes money upon contract signing MUST file for the building permit within 30 days. Harpers never filed for the mandatory building permit! Finally stopped by unannounced in mid-February and was told Brian was out of town on a family emergency. ***** told me he’d look into our order and an elderly woman, *****, appeared to see what was going on. Said she was the grandmother helping out. Said ****** was waiting on hear that we had HOA approval before starting. Told her about the 30 day permit stipulation. She said they always wait for HOA approval and ****** said she never got my voicemail. Told me she would get firm install date on Monday. Went home and found I had previously wmailed ******, Brian, ***** and others informing them of HIA approval. Sent certified letter that afternoon cancelling contract and requesting full refund. No response by anyone. Recently filed in small claims court, along with a long list of customers.

• Review from,milon l

  Date: 06/20/2024

  4 stars
  pool cage finally done after Hurricane **** cage looks great. installers were very nice. Took a while but very satisfied with the job.A constructive criticism would be to have someone to answer the phone. very frustrating to have to deal with voice mail (a major cause of frustration).

• Review fromCarol D

  Date: 06/14/2024

  1 star
  I have to agree with all the other reviews. Harper's 1980 LLC is not a reputable company. We were to have a pool cage installed in December of 2023 due to Hurricane Ian damage. We contracted with them and gave them a deposit in February 2023. After numerous attempts to contact them we were told at the earliest the installation would not happen until possibly July.

• Review fromDonna K

  Date: 06/14/2024

  5 stars
  Harpers completed our beautiful pool cage last week - the wait was lengthy, but once construction began, it went quickly, and the result is worth it. The crew was professional, efficient, and skilled - this is a long-established company that did everything right, from being licensed, experienced, obtaining permits, to site cleanup. We saw a neighbors cage go up sooner than ours, also damaged by ***, by a competing companywith results that required hiring another contractor to come in and fix mistakes. Harpers did it right the first time. Great job!

• Review fromLisa M

  Date: 06/08/2024

  1 star

  Lisa M

  Date: 06/08/2024

  If I could give a negative star review I would. The worst customer service experience by far of anyone company I have ever dealt with in my entire life. Had me in tears with frustration after going through my first hurricane experience trying to get my pool cage done. I see he and his company treat everyone this way and they do not belong in business here or anywhere.

  Harper's 1980, LLC

  Date: 06/13/2024

  We are not certain who this is and would like to speak to address the complaint

  Harper's 1980, LLC

  Date: 06/13/2024

  We are not certain who this is and would like to speak to address the complaint