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Business Profile

Security System Monitors

Security Corporation of Port Charlotte
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not a customer of this company at the moment ,but when the hurricane start in October 2024,and when electricity was cut off siren started all over the house. The contract was cancelled in 2011 and I don't understand why the siren continues in my house. I called to port charlotte office and tried resolve problem, they asked me to pay $180 Now I stay without power in bathroom ,corridor to garage and 1 refrigerator. I can't afford to pay $180 to a company if don't have contract with them. They need to fix the problem ****. Otherwise, if the problem is not solved ,I will have to contact other organizations and write complaints to all authorities.

    Business Response

    Date: 11/19/2024

    This complaint is not from a customer of our company because they do not purchase alarm monitoring services or ongoing maintenance services for their alarm system installed in their premises.  We disconnected alarm monitoring services for the complainant in the past pursuant to the complainant's wishes to cease our services.  Standard industry practice, and thus standard practice for our Company, when monitoring services are disconnected the alarm system is left fully operational to the extent that it can be without live monitoring from our company; we do this to allow the owner of the alarm system to use their system on a local-alarm-only basis, without transmitting alarm signals to our central station, to enable the owner of the system to enjoy its use and functionality without our monitoring services.  The former customer of ours owns their ******************** system as it is installed in their premises.  It is the owner's responsibility to operate and maintain their alarm system.  In this case, the system was damaged by a storm event and due to the storm damage, and no fault of our company, the alarm was causing false alarms.  The alarm system is akin to an appliance installed in a home that must be maintained and operated by the owner unless the owner of the system purchases a service agreement under which the alarm system is our responsibility to service, that is not the case here.  We quoted the customer our normal rate to service their ******************** system which is standard practice in our industry and all other service industries.  This complaint is unfounded as we had no duty to service the alarm system at all and certainly not at our cost.  In summary, this is an owner of an alarm system which is not monitored by our company, nor under any service agreement with our company, who refused to pay our fee to service the equipment they own and which is their responsibility.

    In an act of kindness and given the challenging circumstances following the storm event, we sent a technician at our cost to silence the alarm system and the complainant stated they were satisfied.  We respectfully request this complaint to be retracted for twofold:  1) it is not our company's obligation to provide free service to those who do not have a service agreement with us and 2) we decided to silence the alarm at our cost as a sign of goodwill and thus the complainant's issue is resolved at no cost to them.

Security Corporation of Port Charlotte is BBB Accredited.

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