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Business Profile

Windows

Home Install Services, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2018 I hired Home Install Services to install hurricane windows in my home. My windows never passed code/inspection. I contacted the business over and over. They would either ignore my calls and messages or tell me someone would be there on a specific day but no one ever showed up. The way the windows were installed the ****************** would not pass it. Fast forward to September 2022, ***************. My house was flooded because the windows were not properly installed. The owners son ***, finally came out and after I contacted the ************** company in ** and made a complaint. I took video of water coming in around the windows during the hurricane and it can be clearly seen. The owners son who did the install told me and my husband they were not properly caulked. They re-caulked all the windows but them the owner came out and tried to say it was from all types of other reasons until we told him that his son already told us it was from improperly caulking. They agreed to pay for the bare minimum of just the materials because all of our bedroom flooring replaced. There would have been no interior water damage had they properly installed the windows. They agreed but never paid for the flooring. I have text messages that prove all of this. They continue to say they will and continue to lie and never show up. They also stated two separate times there would be an inspector come and we would finally get a passed inspection on our windows but they never show up. They have never even contacted the inspectors office. They continue to not take responsbility or correct their damages.

Home Install Services, Inc. is NOT a BBB Accredited Business.

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