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Business Profile

Retail Wine

WSJwine

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Wine.

Complaints

This profile includes complaints for WSJwine's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WSJwine has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • WSJwine

      PO Box 8611 Port St Lucie, FL 34985-8611

    • WSJwine

      300 S 13th St Waco, TX 76701-1819

    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 9, 2023 I place order #: o4795947248 for $95.65 using Paypal. This is an introductory offer for non members. At the time I placed this order, I was not a member. I have cancelled my membership several times before and then taken advantage of the introductory offer for new members. This particular order was cancelled a couple days later with no explanation. I called customer servcice on September 15th to ask about the cancellation. I was told it was cancelled becaouse I once was a member and I was not eligable. I asked for the policy and was hung up on by two agents on separate calls. Since I was not a member when placing the order, by default I am a NEW MEMBER.

      Business Response

      Date: 05/22/2025

      Hello ****, thank you for reaching out. Our discounted introductory offers are intended as an introduction for new customers who have never previously participated in one of our wine clubs. At the time of this order, you'd had a recent membership and did not yet qualify for a new one. We can see that in the time since then, that you have accepted one of our 'welcome back' offers and re-enrolled in the club. We're sorry for any confusion, and glad to see that you''ve enjoyed the wines!

    • Initial Complaint

      Date:07/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 1, 2023 I made a purchase from wsjwine.com. I used PayPal to complete my transaction totaling $85. During the payment process I did not sign up for any membership or agreed to have my payment information stored on wsjwine.com website. July 30, 2023 around 18:30 I received an email from my PayPal account that there was a pending transaction for almost triple the amount ($207.65). I had to wait until the next day in order to dispute the transaction with my bank. This is fraudulent practice. I did not sign up for a membership nor did I agree for this business to store my payment information.

      Business Response

      Date: 05/22/2025

      Hi *********, thank you for reaching out! We apologize for any confusion, and would like to clarify further -the original order you placed was an introductory offer that enrolled you into one of our wine clubs, with automatic shipments every 12 weeks. These terms were presented at the time of the order and required positive confirmation that the terms were read and accepted. We can confirm that your membership was cancelled and the order in question was refunded, and we urge you to contact us directly if any issues remain outstanding.

    WSJwine is NOT a BBB Accredited Business.

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