Reviews

This profile includes reviews for WSJwine's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WSJwine

  PO Box 8611 Port St Lucie, FL 34985-8611

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  WSJwine

  300 S 13th St Waco, TX 76701-1819

Review Details

• Review fromTerrence M

  Date: 05/10/2024

  1 star

  Terrence M

  Date: 05/10/2024

  Another US Company outsourcing customer service overseas. **************** rep had trouble understanding my concerns as well as speaking English. No replies (in over 8 days) to emails. Membership cancelled. Wines were good, but I will not tolerate and support poor customer service.

  WSJwine

  Date: 10/31/2024

  Thank you for reaching out - we apologize for the poor experience. We have reviewed the interactions internally and will take appropriate actions based on the feedback from you as well as our own observations. If there are any remaining issues that we can help resolve, please don't hesitate to let us know!

• Review fromBob S

  Date: 05/09/2024

  1 star

  Bob S

  Date: 05/09/2024

  DON'T BUY FROM THIS WINE CLUB! Not safe nor legit. The wine club itself is okay. Wine selections are okay, not great. Value is reasonable. But when I decided to discontinue after two deliveries, to cancel my subscription, the customer service rep acknowledged my cancellation on a recorded line, but the cancellation was not actually put through. Two months later, without asking me first, they shipped me another case of wine. I received an email alert that it would be delivered that day, so I immediately called to remind them this subscription was cancelled two months earlier. I was told "no problem", just reject the delivery when it was attempted and not sign for it. They explained that it's required by law that someone age 21+ must sign for it. But the ***** delivery guy simply dropped it and bolted. No doorbell ring or knock at the door, and definitely nothing signed. Now WSJ is expecting me to be responsible to get the wine box back to them. I DIDN'T ORDER IT and I repeatedly told them not to send it. I have since spent hours on the phone with their customer service as they gave me the run-around. The first customer service agent, upon hearing that I wanted them to come get it, said she'd send me a return shipping label and then immediately hung up. Never asked for ANY info on where to send the label. The next agent tried to negotiate a deal where I pay for the wine that I didn't order and didn't want and they would give me discounts on wine. She was nice enough, but this forced sale feels entirely like a scam. "Buy this wine or we will keep shipping it to you no matter what you say, and we will keep hitting your credit card!" Not their actual words, but definitely their deeds. DON'T BUY FROM THIS WINE CLUB! Not safe nor legit.

  WSJwine

  Date: 10/31/2024

  Hello and thank you for reaching out.

  We apologize for the delayed response and the poor experience - we can confirm that your personal wine advisor has attempted to reach you to assist further with this but has been unsuccessful. We have reviewed the call recordings at the time and taken actions to address any gaps.

  If there are still outstanding issues, you can reach us at ************ to be transferred to your personal advisor - we would be glad to help!

• Review fromK H

  Date: 04/03/2024

  1 star

  K H

  Date: 04/03/2024

  Terrible experience. Was okay for a while, but they did not respond to multiple customer service requests about an outstanding balance that was snail mailed and not reflected in my online account. Spent another 30 minutes on the phone with customer service tonight without a clear resolution. They either are totally inept or totally corrupt either way -- just skip them.

  WSJwine

  Date: 10/31/2024

  Hello and thank you for reaching out!

  We apologize profusely for the delayed response - we can confirm that while receipt of the payment in question was delayed, it was received and applied the same day as this review and was successfully posted to your account. We can confirm that no outstanding balance remains, and that we reached out to explain this once the payment had fully posted.

  Please don't hesitate to let us know if any issues remain.

• Review fromBrittany C

  Date: 03/20/2024

  5 stars
  Had no issues with this company when I tried! I took advantage of one of their major promotions to get a great deal and it was easy to cancel online before I got a second box. The convenience is great, deal is amazing for the first box, but the wines are ***************** if thats what youre looking for.

• Review fromChristine D

  Date: 03/07/2024

  1 star

  Christine D

  Date: 03/07/2024

  I took advantage of a special I received with an Omaha Steaks gift. Probably my fault, but I was unaware that by making that purchase I was signed up for additional deliveries that cost double what I had paid for the first one. I understand I probably missed some fine print so I called to cancel. I had to request to cancel verbally multiple times. It was as if the representative could not hear me and he kept repeating what a great deal I was getting. I had to raise my voice and say "excuse me" to get a word in and then repeated that I wanted to cancel. He apologized and proceeded to offer me a discount for my next delivery. When I finally got my point across and asked if I would receive a confirmation email he was short with me and suddenly had no more to say. I never received the confirmation he said I would get but was able to confirm online. I work in banking and know that it is frowned upon to deal with a company who is harder to cancel a product or service with than it is to sign up for it. I had considered taking advantage of their services when I was in a better financial state (selling a house right now) but that will not be happening.

  WSJwine

  Date: 03/14/2024

  Thank you for reaching out to let us know about your experience! We apologize for the difficulty in completing your cancellation request -this is not the experience we wish to provide for our customers. We have attempted to reach you by phone to follow up, but have so far been unsuccessful.

  We have reviewed the call recording and will ensure that the opportunities you have called out are addressed immediately. Additionally, we can confirm that your membership was cancelled, and that the confirmation email was sent to the address on file with us. Please check your spam or junk folders, as some providers may inadvertently filter the confirmation email there. Please don't hesitate to let us know if there are any additional issues or questions with which we can assist you!

• Review fromKathleen M

  Date: 12/12/2023

  1 star
  I was in the club 18 months & was to get my 3rd delivery of a ********** I was going to be out of the country so I delayed the shipping until I returned. But it was shipped 2 weeks early & delivered to the Fed Ex store I use. I had very limited Wi-********** service, I didn't know it was delivered so I couldn't contact Fed Ex to hold it for me. It was returned to *** wines before I was home, yet charged to my credit card.Then another shipment was sent, which I did not order, and that was charged to my credit card, the exact same amount as the first case, which is odd because all previous case orders have been different amounts.I sent numerous emails to ***************** NO replies. I was hoping to ask to have the original 3rd case re-sent as it contained 3 bonus bottles that I had earned being in the wine club & to find out why I was getting another case? I then started calling the **************** phone number. 2x the message said they were not taking calls as their system was down. Then I was on hold for almost an hour before getting a ******** was not helpful as he did not understand my questions. He finally refunded the money for one case but did not answer my questions.I was watching both my credit card account (there was 1 refund) and the *** Wine account to see when the other case was scheduled to arrive. For over 2 weeks it said, The shipping label has been created. Your package will be picked up by the carrier soon. Check back for updates on your delivery. I called **************** a few times and finally getting through. A different rep again did not understand my questions. But she did finally say that the case was cancelled by me, news to me, so it was not really going to be shipped. I then asked to have a refund for that case and she hung up on me.

• Review fromBernell C

  Date: 11/19/2023

  2 stars
  **************** is terrible. I tried several times to talk to a manager regarding a problem with delivery. One time I was told the managers were in a meeting, another time, I could not talk with one until they had submitted the problem for review, another time I was told they would reach out while I waited and then I was disconnected, and the last time I was told someone would return my call by the next day. Of course that never happened. A refund for the undelivered wines was credited back to my account. However they subtracted the $25.00 deposit made for the Advent Calendar. This made absolutely no sense, It was included in the total price of the Calendar and required when ordering as a pre-sale until they had them in stock. I guess just another way to keep your money. This was the fourth year I have ordered these calendars and never had this experience but will never order again from them. If you want a wine seller company that values you as a purchaser, I would recommend you look somewhere else. I would also suggest to WSJ wines that it finds a different & better outsourcing company for complaints.

• Review fromAngela K

  Date: 09/11/2023

  1 star
  Horrible company, total scam. They took my money and told me my wine would arrive within 2 days. After 2 days I had to reach out to them where they told me they "needed more information" but would not tell me what they needed to know. They charged my card, took my money and never sent me any wine. Do not order from this scam.

• Review fromMarion L

  Date: 06/13/2023

  2 stars

  Marion L

  Date: 06/13/2023

  I expected each bottle to be wonderful and worth the price. Didnt happen. There were some bottles that in a liquor store would bring no more than $7 a bottle. Never again.

  WSJwine

  Date: 06/14/2023

  Hi ******

  
  We are so sorry for the disappointment and stand by our 100% satisfaction guarantee. 

  
  Your Personal Wine Advisor will be in touch to further assist you.

  
  Thanks, we look forward to connecting!

• Review fromJune C

  Date: 02/26/2023

  1 star

  June C

  Date: 02/26/2023

  WSJwine club are crooks! I would NOT recommend anyone getting involved with them. I had a terrible experience. They overcharged me for something I didn't order. I called customer service multiple times and even spoke with a supervisor who admitted it was their fault, but they still refused to change the overcharge. I had my credit card company investigate for fraudulant charges. WSJwine never responded to my credit card company so I was told to consider it resolved. A year later WSJwine has come back after me again for the same overcharge and put a collection agency on me. I tried to give 0 stars but it wouldn't let me...that is the only reason you see 1 star.WSJwine are shameless crooks. Stay away from them.

  WSJwine

  Date: 02/28/2023

  Hi ****,We apologize for any confusion and appreciate the opportunity to clarify the matter. Our records show that there was no overcharge on the order in question, however due to some confusion at the time a $25 refund was issued as a courtesy.However, the full order amount was then disputed via your credit card provider but the goods were not returned to us. Therefore there is a due balance for the order received but not paid for. We can absolutely issue a return label if the order is unwanted and the account balance would be cleared upon receipt of the return. We hope this information helps and look forward to assisting you further: *******************************************************************************