We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Aluminum Fabrication

Punta Gorda Aluminum

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aluminum Fabrication.

Complaints

This profile includes complaints for Punta Gorda Aluminum's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Punta Gorda Aluminum has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/22/21 check remove alum from damage 12/10/21 ****** 12/23/21 ****** for permit for second part of job which was never begun because material not avaiable. ******* delivered last week left on ground not installed for first part of job which was paid complete. ********. Checked permit for $****** never taken out. 80 year old ******* veteran and I want the $****** returned and the gutters installed as part of the first job.

    • Initial Complaint

      Date:04/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint against Punta Gorda Aluminum. Hurricane was September 27, 2022. I lost carport. Contracted with Punta Gorda Aluminum on October 17, 2022 cost of carport $10, 510. Put down a deposit of $1000 with check ****. ******** said carport should be done in December. I made calls on January 31, January 19 (2 calls), and February 6 - left messages with their answering service. I received no calls back. Finally wrote a letter on February 6 after making the phone call. I finally got a call back on February 7 and he stated he was in hospital for 2 weeks that is why no return phone calls. I told him I was sorry he was in the hospital but said I am sure he had others that could return phone calls. He called me a b**** because I wanted my deposit back. The contract (attached) does not state it is not refundable. He quoted some statute that he said proved otherwise. He is taking advantage of hurricane victims. I know he did the same to another person in the park. This to me is very bad business.

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up with them for a lanai October of 2022 Very little communication We would call no answer. Found someone else to do the work. Gave them $1000.00 (Punta Gorda Al) down in October They say they Don,t have to return our money because that's not a good reason. They haven't done anything yet no permit no supplies, no time line When we asked they said they would call back (never did)

    • Initial Complaint

      Date:01/20/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have left 5 messages with the service that he has. Do not get any returned calls. I understand he is busy, but I am ***** to save him and me some time on my repairs. The siding I wish to have put on as far as I can find will take time to get it in. I would like to order it myself so when he gets to my job it will be hear. Also no one in my park can get a return phone call as well. We do not know if he is still working the shop or not.

      Business Response

      Date: 02/13/2023

      Regarding complaint number 18839752  against ******* *********************/ PGA, LLC from ***********************, **************** was reached by phone on 2/10/2023 by our employee *********************** as I was in the hospital at the time and unable to personally make the call. The customer simply wanted to know the date in which his work would be started and was told 6 - 8 months from the date he had signed his contract. The customer seemed to be satisfied with that answer. Please see that this complaint is cleared up. If you have any questions please contact me at ************ or you may contact  Mr. ************ whom filed the complaint and he can confirm it was resolved. 

      Customer Answer

      Date: 04/14/2023

       
      Complaint: 18839752

      I am rejecting this response because: I was told three or 4 months, as well as the folks in my park ****************. There would be no way I would have signed the contract. Refund Deposit would solve the problem

      Sincerely,

      ***********************

    Punta Gorda Aluminum is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.