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Business Profile

Countertops

Stone Factory, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased counter tops for whole house. Upon install they were 4 hours late and in hurry. At first told me couldnt get the large piece into house. Finally they got it in proceeded to do their install. After laying the large piece down they shifted it back and fourth causing base cabinets to move and break loose the kick plate and back cover panel. They also broke the granite which the tried to seam together. The seeming compound also dripped on front of new sink cabinet causing stain. They also sprayed sealer on the countertops which dripped down on my new dishwasher and took finish off of and stained it. They also drilled hole for my new sink they mounted and did some grinding where when they were finished they wiped out sink and caused scratches in the finish , and the sealer they wiped with also left stains in sink. They also proceeded to do the cut outs for bathroom sinks inside the house causing whole house to be covered in dust. I believe they did this cause it was so late that it was dark with not much light in front of my house . We have paid them just shy of ***** and still owe 900 and change. Ive been calling about every day trying to get them to come out and remediate the issues. This has been going on for couple weeks. Yesterday was sent a document to sign that said 150$ off and they are relieved of all responsibility. I told them I would sign and pay after satisfactory completion of all damage remediation cause by their installers.

Stone Factory, Inc. is NOT a BBB Accredited Business.

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