Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Evolution golf cart on March 28, 2024. The experience buying the cart went well. When my cart arrived at my home, they forgot to put on the golf bag attachment and score card holder. I immediately called the store and was told the score card holder was on backorder and they did have the bag attachment. I told them my husband will come and pick it up. I also said I wanted the $100 I paid for the installation refunded and was told no problem. The golf bag attachment seat belts were both broken, so my husband called the store, and they had one more set, so he went to pick it up and the guy checked them out and they were broken so they had to order them for us. Called them on May 23, still no score card holder, seat belts nor my refund. June 6th, still nothing. In July my windshield broke, a problem Evolution acknowledged was an issue so replacing them at no charge, so that had to be ordered. I also told them at this time to cancel the score card holder and refund that money also, so now they owed me $150.00. Called Nov 24, 2024, still now seat belts, no windshield nor my refund. I called Evolution directly and they said they would notify ****** when my windshield would be sent, and ****** would notify me. Jan 3, 2025, my husband went to the store and asked for our $150.00. He spoke to ****, and she said it would take a couple weeks and will be mailed to us. And of course, no seat belts nor windshield. I called on Jan 17, 2025, and spoke to ****. She said she would send an email to the bank for my refund and of course no seat belts nor windshield. I called on Jan 30, 2025, and spoke to ******. She said she would email the owners to contact the bank for my refund. And of course, no seat belts nor windshield. I asked for a call back from the owner. Now it's Feb 11, 2025, and no response from anyone. I want my $150.00 refund, the 2 seat belts and windshield they owe me. I have been strung along for nearly a year by this company.

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  ****** from ****** Golf Carts delivered my refund and the 2 seat belts to my
  home this afternoon. ****** said she will work hard to find the windshield
  replacement. At this time we can close the complaint as resolved.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called 10/18/24 and explained my batteries were bad ( batteries are under warranty) They picked up the cart and did a load test and told me they were fine. After continuing problems I called again and was told they were fine that they tested all of my batteries and they were fine. After hiring another company who did both load testing and discharge testing I showed them the results and the mechanic and office person agreed there was a problem and would replace all batteries with Trojan Reds at no charge. I have been trying to get them to pick up the cart and do the work. They won't even give me a pick up date.

  

  Business Response

  Date: 12/02/2024

  Customer called and said her one of her batteries were bad. We went out to her house and replaced the one battery for free. She called the next day and said it was doing the same thing. We picked up her cart for free, we upgraded her batteries, and she paid the difference, and we gave her FULL credit for the 6 previous ones and didn't charge any labor. Customer stated she was going to take down her review after we fixed it. 

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an unresolved issue due to the lithium battery being faulty, which is under warranty. Matt's Custom Golf Carts has had our golf cart for over 3 months. After numerous calls, and visits to the business, the battery still has not been replaced.

  

  Business Response

  Date: 09/23/2024

  We have followed all Evolutions protocols for warranty issues for batteries. We have submitted all our tests, videos, programming and the battery turned out to have to be shipped back to Evolution per their request. The customer's battery has been picked up by Evolution themselves and is now in the Orlando facility. We are waiting on Evolution to repair it and ship back to us. This process is out of our control, and we have very strict rules to follow by Evolution. We are sorry for the delay and hope for your understanding. 

• Initial Complaint

  Date:08/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint against ****** golf carts in Punta Gorda. We ordered a cart 3 months ago and they discontinued the color. I tried to work with them but they just continue to lie to us. All i asked is for my deposit to be returned and they refuse to do so. PLEASE help us.

  

  Business Response

  Date: 10/01/2024

  This response was taken verbally by BBB:

  The issues have been resolved as we worked with the consumer and ended the deal as the factory was out of stock and unable to provide the cart in a timely manner. 

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** 2 stars 06/30/2024 Purchased D5 2+2 on 5/6/2024 at ****** golf carts in Punta Gorda, **. After a week had the following problems. 0085 error code, distorted backup camera, and distorted screen when playing music using USB. Then this week when on engaged the brake the cart would not stop and started moving forward very fast had to out into neutral to stop cart. Talked to dealer many times they gave me the run around. Just Emailed them twice in the last week no response.

  

  Business Response

  Date: 08/07/2024

  We are sorry to hear you were not getting great communication from our store. We did pick up your cart and replaced the touch screen under warranty. We did change the permitter settings to your liking. I know we have delivered your back to you. Sorry and thank you again for your business. 

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 21984247
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a six seater cart Evolution brand new only a few months ago. We are needing to move states and cant bring the cart with us. Several interested have asked about warranty. I didnt have the paper work when they asked, so my husband called to ask. They tell us that warranty doesnt transfer on the new cart if we sale it. I found the signed paperwork and it doesnt state the warranty is not transferable to a new owner to be able to use the warranty and bring the cart in if they needed to within the warranty time allotted.

  

  Business Response

  Date: 10/11/2023

  Good afternoon, thank you for your business. I'm sorry that you're moving and can't bring your golf cart with you. We have since day one we have educated our customers that the warranty is non-transferable and for original owner only. I am sorry, but this is the policy directly from Evolution. Attached is the policy on their website. We wish you the best of luck on your move. 

   

  Thanks,

  *********;

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20720638
  
  I am rejecting this response because:
  
  I was given a warranty paper there to sign as we verbally went over the warranty (as one does when buying a home or car), and then as buying a home or car after verbally reviewing the warranty, I was given paperwork over the warranty and signed it. I was then given either the original or a copy. 
  
  The image they posted with their response may very well be the case, HOWEVER, the verbal conversation about warranty and paper signed about warranty never stated non-transferable. Please see my image below of the contract signed at time of purchase regarding warranty. It also never states to refer to any other information regarding warranty in the agreement we had and I signed about warranty. 
  It states the warranty time periods as we also verbally discussed AND never states anywhere in the signed contact at purchase that warranty is only for the customer and does not transfer. Therefore, legally, the warranties on the cart should be ******************** as in the SIGNED contract at purchase as long as brought to the same dealer during the warranties which was OFFERED with NO say of non transferable in the SIGNED agreement. 
  
  This warranty should be granted and warranty signed paperwork be updated to reflect such with new customers. It is left out for a reason. But the verbal and signed contract that does not at all point to a manual for reference on warranty must be granted. 
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/12/2023

  As you can see, it is also itemized on your invoice that you received upon your purchase. you received this document. We have your itemized invoiced signed by you. Please see attached signed invoice from you that has the non-transferable warranty in writing. 

   

  Thanks,

  *********;

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20720638
  
  I am rejecting this response because:
  Again, you are attaching a receipt for payment received. 
  Thr warranty paper (titled warranty) and signed reflects what I was TOLD and on the warranty form signed. 
  Looking on some other website when I signed a paper titled warranty at purchase AND no where does it state non transferable with the WARRANTY paper work signed at purchase. IF the company hid that non transferable part in other areas but didnt disclose on the warranty paperwork signed at purchase (hidden for a reason, hence so someone would purchase there), then we must go by the WARRANTY paperwork signed at purchase as this was the signed contract concerning warranty. 
  
  Sincerely,
  
  ***********************