Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** promises connections with business leaders and leads people to believe it will help them quickly find a high paying job as an exec.They are good at resume re-writing, but thats about it.They lack any connection they promise and *** (the leader) and his cult trick people into paying $8K for something they never deliver.Dont waste a cent on their nonsense.Upon asking for business connections twice - I was given no assistance.*** then tried to blame me.He will give a partial refund if you complain - but its not worth joining in the first place.*** and his wife are scammers, con artists.

  

  Business Response

  Date: 05/20/2025

  BBB,

  Thank you for the opportunity to respond to this complaint.

  At Executive Career Upgrades (ECU), we are deeply committed to helping directors, VPs, and executives accelerate their careers. Weve proudly served thousands of clients, been recognized on the **** 5000 list multiple years, and were recently named one of the fastest growing veteran owned businesses in *******. The suggestion that we are "scammers" or "con artists" is not only false but also defamatory, especially given the transparent and service driven model we uphold, while this individual was enrolled nearly 100 professionals have been hired and had massive breakthroughs in their career because they applied themselves.

  
  Regarding this individual's experience:

  
  Automation Not Running: Our program leverages automated outbound messaging to generate interviews, a strategy that has been responsible for over 50% of client job offers. We reviewed this clients account and confirmed that their automation has not been running for several months, which severely limits results.

  Lack of Engagement: This client has not attended our weekly clinics, has not engaged with our support team, and has shown minimal communication with assigned advisors. Most critically, the core training portal was never completed, despite repeated encouragement from our team, including a 1:1 discussion in March where we personally tried to help him re-engage and complete the program basics.

  Weekly Wins and Client Results: Every Tuesday, we host our Weekly Wins call, where countless clients share real-time updates on offers, interviews, and breakthroughs. This client was aware of these calls yet chose not to participate. The same resources available to him have helped hundreds of clients land six-figure roles and career defining opportunities.

  We are explicitly clear in our agreement and onboarding process that we do not offer refunds once access is granted to our intellectual property, proprietary systems, and private community. This is clearly stated in our signed partnership agreement. To claim we offer partial refunds if you complain is simply untrue and unsupported by our policies.

  We empathize with the frustration that can come from a challenging job search, but we cannot be held accountable for results not achieved due to non-participation. This client had full access to the same proven systems, coaches, and support staff that have helped hundreds of others this year alone. The difference in outcome lies entirely in application and execution.

  For these reasons, we respectfully decline the request for a refund or credit.

  We remain committed to delivering world-class service to all clients who choose to show up, engage, and do the work required to transform their careers.

   

   

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23343118
  
  I am rejecting this response because it is false.  I attended multiple sessions.

   

  ECU continues to lie and scam.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 05/22/2025

  BBB,

   

  We take all feedback seriously and appreciate the chance to clarify the facts. While we regret that Mr. ***** feels dissatisfied, we stand by the accuracy of our original response.

  
  Participation & ****************start="567" data-end="570"> Our system records show limited engagement from Mr. ***** during his time in the program. While he now states he attended multiple sessions, our records do not reflect consistent attendance at weekly clinics, nor engagement in the core training materials. Moreover, the automation, a critical part of the program responsible for generating interview opportunities was not active for an extended period, despite multiple prompts and instructions provided by our support team.

  Support & ***********************start="1075" data-end="1078"> Our team made repeated outreach efforts and even conducted a personal call in March to assist Mr. ***** in re-engaging with the program. We offered direct guidance on how to restart his automation and encouraged him to re-enter the support ecosystem we provide something many other clients have successfully done.

  Regarding ***********************start="1421" data-end="1424"> We are clear in our onboarding and marketing that we do not guarantee job placement or personal introductions, sometimes professionals are simply unreachable after they become Alumni. We do, however, provide strategies, templates, outreach systems, and coaching on how to build and leverage professional connections. These tools have supported hundreds of executive hires across industries this year alone. That said, success depends heavily on client engagement, consistency, and effort.

  On the *********************start="1882" data-end="1885"> Allegations that our organization and leadership are scammers or con artists are entirely baseless and defamatory. Executive Career Upgrades is a recognized leader in career coaching, has been featured on the **** 5000 list, and is among the fastest-growing veteran-owned businesses in the **** We hold ourselves to a high standard of service and transparency.

  We understand that a career transition can be difficult, especially at the executive level. However, we cannot be held responsible for results that require client follow-through. Weve delivered every element of our service, made extensive outreach, and provided access far beyond the originally intended term in terms of the partnership agreement we agreed to.

  Final ******************start="2582" data-end="2585"> Given the facts of this case, including prolonged periods of non-participation, misuse of the automation system, and minimal engagement, we respectfully maintain our position. No refund or credit is warranted, as the program was delivered in full and access was granted to all materials, tools, and coaching services outlined in the agreement.

  We wish Mr. ***** the best in his continued career journey and remain proud of the results we help our engaged clients achieve every day.

  Sincerely,
  The Executive Career Upgrades Team

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ECU (executive career upgrades) is a complete scam ran and operated by *** ******. He will find every excuse in the book as to why someone is not successful in his web of lies. He charges minimum of $6400 to join *** network with a false promise of helping you land your dream job of making $150k or more per year. He trains his staff to prey on your weakness and open up about your struggles of getting out of your current industry and help you pivot into a career you love. I did everything they said (watched and completed all modules, several 1 on 1 meetings with their staff, mock interviews, all their training calls which equaled 0 opportunities in 4 months of being in program. I ended up with a position in my current field I was trying to avoid which I could have easily done without their service. The whole point of paying this insanely high price is they promised to match you up with dream job and they claimed to have all these connections and secret sauce but at same time offered no refunds but claimed to have 100% success rate within a year (also a lie). I have connected with several other members in this program who feel same way and that ECU filled them also with false sense of hope. They dont do anything for you, they literally have no connections and everything is on your own. Its a complete SCAM and *** ****** is behind it all

  

  Business Response

  Date: 03/03/2025

  BBB,

  At Executive Career Upgrades (ECU), our primary mission is to equip professionals with the tools, strategies, and guidance necessary to accelerate their career transitions. We take client success and satisfaction seriously, and we are committed to delivering the services outlined in our program.

  This individual enrolled in our program and received all services as promised, including:
  Full access to our proprietary training modules
  One-on-one coaching and interview preparation
  Personalized resume and ******** branding assistance
  Networking strategies and automated outreach systems
  Mock interviews and salary negotiation support
  Access to our alumni network for job opportunities

  Throughout the program, this individual engaged in training, attended coaching sessions, and leveraged our alumni network, and ultimately secured a new role. Our team provided continued support through every step of the process, including resume refinement, interview preparation, and networking strategies, and more.

  
  However, after securing employment, he returned with a combative tone and dissatisfactionnot due to a lack of services provided, but because the role he accepted was not what he initially desired. While our program is designed to significantly enhance a job seekers ability to land opportunities, it does not guarantee a specific job, employer, or salarysomething we make clear in our program agreement.

  *** has never marketed itself as a placement agency. Instead, we provide expert coaching, proven strategies, and tools that empower professionals to secure higher-level positions. Many of our clients have successfully transitioned into roles paying well over six figures through their dedication to the process.

  While we understand the clients frustration, the facts remain:

  He fully participated in the program and utilized our resources.
  He successfully landed a new role.
  He received all promised services, guidance, and coaching.

  
  As a company with a track record of helping thousands of professionals advance their careers, we stand by the integrity of our program and the results it produces. While we regret that this client is dissatisfied, we delivered every service outlined in our agreement, and he achieved the ultimate goal of securing a new position.

  We firmly reject the false and defamatory claims made in this complaint.

  Sincerely,
  Executive Career Upgrades

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 23004947
  
  I am rejecting this response because: *** ****** the CEO of Executive career upgrades is blatantly lying. He removed me from all discord, chats, everything *** promised to offer meaning *** ****** is specifically discriminating against me because I spoke out about his methodology and shared there were several other members in *** who shared the same sentiment as me.  *** ****** told me because I received a job offer I no long had access to the program, that is a lie because I know of at least 10 other members who received job offers and all still have full access to the program and the members. Furthermore, part of *** pitch to get people signed up is that alumni members (people who have received job offers) are part of the program and can leverage them for future opportunities. So in *** ****** own words I would be considered an alumni, however some how he feels he can pick and choose which members he allows to stay in the program after they received job offers despite it not being career of their choice as is in my situation. That is the exact definition of discrimination which is illegal. *** ****** has a huge ego so when someone criticizes him like I did and several other members he gets angry and makes up his own roles. I am currently in a dispute with my credit card company detailing the services *** promised and never came true. Also, in *** ****** response to my BBB message he lied again saying they never guarantee a salary or job, this is how *** ****** is a con artist. While he doesn't use the word guarantee he does train his staff to say they will "promise" a dream job and they "promise" you will make a minimum of $150,000 a year. *** ****** can't get out of his own web of lies 

  I have attached emails between *** and I as well as ***** and I who is also with ECU.  These emails show that when I called out *** methodology and business ethics he immediately removed me from all content and connections, and slack community that *** promised I would receive for as long as I needed it. 

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 03/03/2025

  BBB,

  As you can see by the emails we always conducted ourselves as professionals despite the behavior of this customer towards our community and advisors. We serviced the customer per our partnership agreement, he completed all modules, had many coaching sessions with our advisors, our alumni network even helped leverage him onto a interview for a role and more.  This individual also notified us he accepted a new position.  The terms of the agreement have been met and we wish this customer the best of luck in his new role.

  Executive Career Upgrades

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 23004947
  
  I am rejecting this response because: it disgust me to see *** ****** who is the CEO just continue to lie, what a pathetic look. Have you noticed *** has not directly responded to any of the parts where I have stated twice now that *** ****** allows anyone to stay in the program, access to curriculum, slack, and community members for as long as they like and *** ****** discriminating against myself and a handful of others (whom all gone on and won disputes from their CC for same exact reason *** discriminating against others who have exposed the scam artist he is) so what does that tell you? If other people similar to my situation who questioned *** methodologically and basically told *** ****** he is a fraud and just because he claims to have helped hundreds others nobody knows the true number of people like myself he did not help and lied to. It wasn't hard for me to find the other members whom he screwed over like myself. *** thinks because he is the CEO his ego is massive and can't handle being told his program is trash he can make his own roles and you can't its illegal to discriminate and its illegal to steal clients money like myself. I don't even care about his weekly calls there are terrible, the members of *** are what is valuable not *** ****** or his crew of followers. The other members of *** have connections, *** ****** does not despite saying he has all these connections to lure you to join ***, its a classic bait and switch approach which is why so many people have won disputes with their CC companies like I will. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company operates as a blatant Ponzi scheme, preying on individuals hopes and ambitions for a lucrative executive career. They lure clients with promises of six-figure salaries, presenting themselves as providers of the essential tools needed to achieve such goals. However, their methods are both manipulative and deceitful.Their so-called sales process appears to be a calculated strategy to assign you to someone they believe you will trust and align with, creating a false sense of connection. The reality is far from their promises. What they offer is little more than exorbitantly priced, pre-recorded courses that fail to deliver any real value. For $6,500, I received nothing beyond a mediocre resume and ******** revamp. The guidance boils down to vague, repetitive advice: connect with someone inside the company youre targeting. Questions posed during sessions are met with generic answers, offering no actionable insight tailored to individual circumstances.Moreover, their practices are outright unethical. When I signed on, the agreement was to retain their services until I secured a job. Yet, a few months into the contract, they unilaterally changed their policy to limit services to one year, citing their inability to help clients land positions as the reason. This demonstrates a gross failure to deliver on their promises while exploiting the fine print to avoid accountability.This company profits off the dreams of hardworking individuals, enriching themselves at the expense of their clients trust and aspirations. Their methods are predatory and deserve to be exposed for the harm they cause. They promise the world and not just isnt true.

  

  Business Response

  Date: 12/17/2024

  BBB,

  We have not spoken to this customer since 12/11/2024, nearly 12 months ago, that could be a reason why this professional has not landed a new role.  They have not accessed our course material, used our automated system, set up to go through our certification programs and more since Jan 2024.  The client enrolled in Dec 2023 and was very active her month with us completing action items then disappeared.  We have emailed this client for nearly ***************************************************************************** any update with their search. Unfortunately not taking action does not qualify for a refund, since January we have helped over 500 senior professionals land jobs they love, but they worked closely with us until they landed a new role.

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22693229
  
  I am rejecting this response because:
  

  That is an outright lie. Post the emails. Where is the record of phone correspondence to keep us engaged? I was extremely active during the first three months.
  
  I participated in all the LinkedIn training sessions, messaged executives using the automated messaging system, and responded to correspondence. I consistently made posts, liked other members postseven when most of the time, no one liked mine, not even company members, who I assumed would be more supportive and engaged.
  
  I networked with other members, many of whom were voicing complaints, yet I remained hopeful. I attended the classes and even responded to requests to hold ourselves accountable for our job search goals.
  
  
  When I first signed up, ***** ******* assured me Id have a job within 4560 days. Yet, it took over 30 days just to receive my updated resume and LinkedIn information. She also implied that 1:1 coaching would be significantly better than the group sessions, which wasnt the case.
  
  If you dont start telling the truth and provide documentation to support your claimsor refund my moneyI will present evidence to back my claims and contact the media to expose this. Youre selling a dream to executives with significant financial responsibilities, preying on their desperation when families are relying on their income. This is unethical and unacceptable.
  

  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 12/18/2024

  BBB,

  We last had contact with this professional on Jan 19th 2024, since then we have emailed this client twice per week since Jan 2024 with no response until her recent BBB consumer complaint.

  We feel its unfair to service a customer, give access to our information which has been responsible for 502 executives hires and *****+ multiple 6 figure interviews generated for our clients this year alone, access to our community and intellectual property, then 11 months later ask for a refund with no complaints until now. 

  We would be way out of integrity for those who paid for our service, utilized it and took daily action, and gained a new role.  We will not be processing a refund at this time based on these factors.  

   

• Initial Complaint

  Date:12/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a ponzie scheme. They gain their clientele with the promise of landing them in an executive career paying their desired six figure salary. They promote this as if they can provide the necessary tools to obtain this. They have you meet with someone and I am convinced that the "sales" person that they assign you is strategically executed based on who they feel you will connect, align and trust. Their methods are fraudulent and executed in a way that when complaints are filed they can say they have done what they set out to do, when in all actuality they have done nothing more than provide you with pre-recorded courses that you are paying an extreme amount to view for them to simply tell you, you have to find someone within the company you're interested in to connect with and get you through the door. I have paid $8,000 for a subpar resume and ******** revamp. All questions you ask during their sessions provide little to no information for your specific scenario and only circles back to you following the plan of reach out to someone in the company and connect with them. Further, when I signed the agreement, it was to keep their services until I landed a job. Not even 3 months into the contract they sent a communication saying that they are changing their policy and only providing a year of service because too many of their clients are not landing positions. These people are getting rich from people's hopes and aspirations and not being held accountable for it because they are skirting in the lines of what was promised versus what was delivered.

  

  Business Response

  Date: 12/16/2024

  BBB,

  This customer has been in our program for over 12 months, has not completed much of the course work, not completed many action items, or hardly attended any calls with our team.  This is the reason the client has not gotten any results, additionally this is exactly why we now made our program a 90 day program to increase urgency of the professional and have them stay focused, also we stated those who are "active" in our program we will continue to work with until hired.

  We highly encourage this professional to take their search seriously as their service will run out soon unless they start being a active participant.

   

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22687018
  
  I am rejecting this response because I completed 11 of the 21 modules. Many of the modules have 22 lessons to complete. As stated in my original complaint, the modules as do the sessions that I at one time attended very regularly circle in a repetitive manner offering no valuable insight and further no individual assistance to my specific situation. Finding a six-figure career is not a one-size fits all situation. In the beginning, I was receiving "check-in" emails that once I responded to, I never received a reply back. Questions in the sessions were given a "that's not my area of expertise" response. All of this led to me withdrawing from the program and realizing that this was a bad decision. However, the more I have to pay into this organization monthly with no ROI, I become increasingly angry that they are taking advantage of people in the way that they are. I am not asking for a refund of any money paid, but a fair resolution would be to cease payments moving forward.

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 12/17/2024

  BBB,

  In this case this individual has had access to our community and products for over a year with not one complaint until recently. Had we had discrepancies in service etc the client was upset with early on in the partnership it may have been something to consider.  But coming back 12 months later taking little action does not qualify for a refund.  At this time we cannot prove this individual did not utilize our services and already found a new role and therefore will not be issuing a refund.

   

   

   

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22687018
  
  I am rejecting this response because in their own response, they have clearly indicated that I have not used their products or their services and now they are claiming not to be able to determine this as factual. In my own testament, I have stated that it is because I am still paying for a service that did not deliver on what was expressed that I am asking them to consider releasing from the contract. There are definitively other ways that I can reach this same goal, but it was my hopes that the company would at least make an effort to prove me wrong. Prove that they are reputable and of high integrity.

  As for their statement that they don't know whether I have obtained another job when their primary resource is ******** which still shows me at the position I was in when I encountered Executive Career Upgrades. I had hoped to find an amicable resolution.

  I thoroughly believe that the numerous complaints and reviews that all have similar messaging about their experience with this organization that BBB should consider reevaluating this organization's rating with them.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This program didn't deliver on it's promises. I didn't receive personalized coaching. I had someone redo my resume and it didn't ****** even one interview. Their one size fits all approach for generating interviews did not work for me at all. I spent countless hours listening to modules, attending workshops, and sending out emails through an automatic system with no outcomes. Im coachable, live in ***********, hold a doctorate and an MBA, and have 15 years of corporate communications and Diversity, Equity and Inclusion experience and none of it worked for me despite me asking clearing up front if this was going to work. The one who sold me assured me it would. The closer sold me on the owners extensive recruitment experience, great contacts, and the individuals in the program that could help me secure interviews. In actuality, it boils down to the individual sending out countless emails to hiring managers on ******** through a tool to requests interviews. This is how the owner says that 55% of the interviews are generated through the program but doesn't say of the hundreds of individuals in the program how many of them get interviews. Some of the information was useful they shared in the modules would have been helpful had I actually gotten an interview but it as not worth the $7000 they charged me. It's way overpriced.

  

  Business Response

  Date: 10/22/2024

  BBB,

  We have serviced this customer with zero complaints since July 5th of this year.  This individual enrolled in a payment option with our company to pay over time for our services.  During this time we completed a resume, LinkedIn profile, set up automated system that the customer says generated a interview and more.  This customer also has access to unlimited 1v1 personalized coaching.  Everything was going fine with this customer and she made her monthly payment on Sept 5th, 30 days later the payment declined and we emailed the customer on Oct 19th letting them know their payment was 45 days past due.

  It was not until that time we received the customer was unsatisfied with the program...  The customer also had our ******************************** their initial agreement which stated if for any reason they were unsatisfied we would offer a full refund, nothing of the sort was received within 30 days so we can only assume the client was happy.  Unfortunately we are well beyond the initial 30 days and have delivered on everything we said we would in the partnership agreement we both agreed to.  We also have a no refund policy after ***************** our agreement.

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22450379
  
  I am rejecting this response because:

  I did in fact complain to **** ****** on August 5 stating 30 days in I dont feel Ive received much value yet. Trying to remain positive that I will get there. The information in the videos is useful but i still have yet to have my LinkedIn page updated, my resume revamp has yet to be seen if its helpful. 
  

  Problem is, 30 days in and I hadnt even received most of the services. When I spoke to ***** by phone and complained i no longer had the money to invest and was unhappy so far, on August 19 she assured me that i just needed to give it more time to see the benefits. Unfortunately, I did and found it repetitive and a time waste. Why do you have a 30 day guarantee if the member cant even use most of the services into 2 months in? I have emails as proof. I see the other complaints and this just seems to be the way they operate sadly. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 10/23/2024

  BBB,

  We do offer a 30 day satisfaction guarantee if a client completes all the action items and sees no value.  To qualify for this the client needs to be engaged daily in activity and when that doesn't happen the clients usually don't get results as those who have left similar reviews.  We are very upfront and clear in our partnership agreement of exactly what we are responsible for and the client. 

  We have stopped future ******** for this customer for the remaining balance. I have uploaded the partnership agreement where the client agreed to the below, unfortunately this was not followed:

  What We Need From You:
  
  We can only guarantee success with your participation. We need YOUR HELP to achieve this
  You need to be in constant open communication regarding your job search
  Follow the exact steps laid out for you on our success checklist
  Attend weekly calls to further your knowledge of approaching the salary and negotiation phase (as your work schedule permits. These meetings are recorded if you cannot attend live)
  Stay organized using your tools regarding all interviews and offers
  You came to us because of our expertise, follow the advice of the coaches
  Don't cancel interviews or stop the activity until you've signed an offer letter
  Don't stop working through the program until an offer is signed

   

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22450379
  
  I am rejecting this response because its literally impossible to do everything the company requires we do for the money back guarantee within the 30 days. Whike i made my first payment July 5th, it wasnt until July 9th that i was onboarded. When i emailed **** 30 days in (email attached) I complained i had received support. he had to contact the brand person to do my Linkedin. I hadnt started the automation process or set up.I hadnt had a mock interview yet and only had 1 total during the entire program.  Secondly,  I never said I set up automated system that the customer says generated a interview and more. Thats a lie. I never had even 1 interview. This is a bait and switch company. They require a ton of things and dont even really start the personal coaching until 30 days in. Attached is a letter i sent to **** on Aug. 12 saying i wanted to discontinue the program because I couldnt afford it anymore due to an unforeseen financial obligation. This triggered **** to have ***** contact me by phone. In that conversation i told her not only could i not afford the program, that so far i was not satisfied and she said its because I hadnt even scratched the service and t give it more time. She explained that it takes time to see results and made me feel obligated to stay in the program. She said they would set up the remaining payments monthly to give me time and make it easier. Im very dissatisfied and feel i should receive at least a partial refund. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they made all kinds of promises for a fee of $10,000 they said anytime as we were going through the process during the first 30 days, I could get a full refund of any of the $385 every 2 week payments I made. I ask to cancel 2 weeks in and they come back and say we reviewed your resume and charge $1,200 but will consider the $385 you paid payment in full. never refunding my money and nothing close to what they claim they offer.STAY AWAY FROM THIS COMPANY

  

  Business Response

  Date: 09/03/2024

  BBB,

  This individual joined our program over *********************************************************************************************** his search.  This client failed to remain active in our program doing what they needed to do to be successful.  They failed to attend several meetings, complete required training, and more.  The client financed $10,000 to be paid bi-weekly every 2 weeks for 12 months to work with us, unfortunately the client defaulted 2 weeks in due to insufficient funds in his account.  Despite this we continued to work with the client for an additional 45 days with no payment as initially agreed upon.

  Last week we had to remove this individual from the program due to lack of payment.  We did complete his resume, LinkedIn, and more during our time together which would normally cost $1200+.  Client is now demanding the only payment he ever made to us while getting started of $385, until we removed the client from the program last week we didn't have any negative feedback from him.  We will not be processing a refund of the initial payment nor will we try to recoup for services rendered.

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22217538
  
  I am rejecting this response because:

   

  the information is a complete false statement. I have in writing from his sales person, that I can cancel for any reason within 30 days. I requested cancellation 2 weeks after receiving the useless information they provide. even though I requested cancellation, the company kept trying to take more money from me. I had to put a stop on my account. I just filed a fraud charge with the ***************** today as well.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/10/2024

  BBB,

  See previous response, we never got an email saying to cancel our services we actually continued to serve this customer despite him defaulting for an additional 45 days due to insufficient funds, we also delivered a new resume and LinkedIn as stated previously and at this time are not going to seek reimbursement for the products we delivered.  Eventually we had to remove this individual from our program at the 60-day ***** after multiple insufficient funds for payments he agreed to.

  Since then, the customer has continually commented negatively on our various social media channels, been abusive to our staff and clients via email.  Further attempts will result in us sending his account to collections as well as taking legal action which we hope doesn't come to.

  We truly tried to help this professional and made every attempt to, we had to part ways due to failure to pay as agreed upon and still wish this professional continued success in their career.  This will be the final response from Executive Career Upgrades for this past customer.

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22217538
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against ECU, for not honoring their contract terms and adding undisclosed conditions.I enrolled in ECUs program based on their 30-day satisfaction guarantee, clearly stated in the contract. I met the following conditions within 30 days: Finish the Courses: I completed the course. Finalize Resume: Resume was finalized in time. Setup Automation: I set up automation after finalizing my resume. Interview/Networking Certification: Completed Interview Certification / Networking Certification. Attend "Weekly Wins Call": Attended/watched the recording of Weekly Wins Call. Attend ****************** I participated in one live coach clinic per week.Despite meeting these requirements, I'm dissatisfied with the program. According to the contract, I am eligible for a full refund since I met all conditions within the 30-day window and notified ECU within this period.ECU has refused to issue a refund. The *** stated: "We will not be refunding the $1153.86 you paid. I saw the emails where you were happy with your resume and LinkedIn delivery. Here at ***, we charge $1200 for that service so you will not owe us the remaining $46 as if you purchased that service with us."This claim is not in the contract. During onboarding, I confirmed my understanding of the program, requirements, contract, & 30-day money-back guarantee. I would not have signed if I had known about additional conditions not disclosed. Satisfaction with the resume and LinkedIn was never mentioned as a dis-qualifier of the guarantee.The VP of Client Success stated that completing the requirements disqualified me from the refund because "It is not a checklist to complete and then say no thank you I'm not interested." This is absurd since completing the requirements is necessary for the guarantee.ECU's actions are a breach of contract and unfair business practices. I request the BBB to intervene and ensure ECU honors its contract by issuing a refund of $1153.86.

  

  Business Response

  Date: 06/25/2024

  BBB,

  We refunded this customer the remaining $8,850 for our satisfaction guarantee. We have provided a email below stating how much the client LOVED their resume and ******** optimization process so we can only assume the client was "satisfied" with the results of that part of the service.  Additionally the client has uploaded and been utilizing those documents as well.  Because of this we refunded the portion besides if you utilized our resume & ******** services and we believe this to be fair stating they had a more than positive experience with our writers and get to take those documents with them to aide them in the search.

  Additionally while servicing this client their power went out for a week and we even extended our satisfaction guarantee beyond 30 days because the client was panicking about not completing certain items to qualify for the satisfaction guarantee even though we have emails stating he had positive experiences.  Unfortunately as a business we feel this consumer came in, utilized all our services and quickly as possible, then simply left our program with our intellectual property, stating they are unsatisfied which was not the intent of this service.

  We have this guarantee because we know our product and service works and it has for thousands of clients and for those that truly aren't satisfied we absolutely want to refund them and get the help they need so they can land a new role as quickly as possible.  In this specific instance we feel it to be fair to refund all of the money besides the services they said they loved.  We believe that to be fair.

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21899535
  
  I am rejecting this response because Though:I appreciate the release from the $8,850 that remained, I must reiterate that ECU has not honored the full terms of the contract and the 30-day satisfaction guarantee. The contract clearly states a 100% refund if all conditions are met within 30 days and dissatisfaction is reported. I fulfilled all requirements, as detailed in my original complaint: My actions were fully compliant with the terms and conditions laid out in the contract. Here are key points that address your concerns:
  
      Compliance with Contract Terms: I engaged with the program thoroughly, meeting all stipulated requirements within the 30-day period. My participation was in good faith, with the intent of leveraging the program to its fullest potential.
  
      Contractual Guarantee: The 30-day satisfaction guarantee is clearly outlined in the contract. The guarantee promises a full refund if all conditions are met and the customer remains dissatisfied. My fulfillment of the contracts requirements entitles me to this guarantee.
  
      Intellectual Property: While I did express satisfaction with certain components like the resume and LinkedIn optimization, my overall dissatisfaction with the program remains valid. The satisfaction guarantee should cover the entire service, not just parts of it. My use of the documents provided does not negate the guarantee.
  
      Intent of Service: The guarantee is designed to protect consumers who, despite engaging with the program, find it does not meet their needs. My use of the services offered, followed by a legitimate claim of dissatisfaction, aligns with the guarantee's intent.
  
      Fairness and Transparency: The claim that I utilized services quickly and then left the program implies an intent to misuse the guarantee, which is not the case. I gave the program a fair chance and fulfilled all requirements, expecting the company to honor the guarantee as written.
  
  In conclusion, my actions were in line with the contracts terms. I respectfully request that ECU honors the full 30-day satisfaction guarantee and provides the remaining refund of $1,153.86. This request is based on the terms of the contract and the promise made to consumers
  
  My expression of satisfaction with specific components, such as the resume and LinkedIn optimization, does not negate my dissatisfaction with the program as a whole. The satisfaction guarantee is a comprehensive assurance for the entire service, not segmented parts.
  ECUs argument that my positive feedback on certain elements disqualifies me from the full refund is unfounded. This condition is not stated in the contract nor was it disclosed during the onboarding process. The contracts terms should be honored as written, without additional, undisclosed stipulations.
  Furthermore, the extension of the guarantee period due to my power outage, while appreciated, does not address the core issue: the guarantee is a 30-day satisfaction promise contingent upon meeting specific requirements, which I did. My dissatisfaction is with the overall service, not just isolated components.
  In light of this, I respectfully request the BBB to ensure ECU provides the remaining refund of $1,153.86, as per the contracts terms. The integrity of the satisfaction guarantee should be upheld to maintain trust and fairness in business practices.
  
  Sincerely,
  
  ***************
  
  

  

  Business Response

  Date: 06/26/2024

  BBB,

  The client stated they were satisfied with the product of the resume and LinkedIn, we provided the documentation of the client showing he was thrilled therefore that that does not fall under not being satisfied.  We wish the client the best of luck in landing a new role and glad they liked the resume and LinkedIn product and are proud of the accomplishments we were able to highlight about their background.

  Executive Career Upgrades

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint against Executive Career Upgrades, LLC (ECU) for failing to meet their professional development promises and for imposing undisclosed costs. Key issues include:1.Unfulfilled *************** of Tailoring: Despite promises of job offers within 90 days, Ive seen no results after 8 months, and the programs focus on group sessions over personal coaching has been ineffective. My roles as a consultant, student, and caretaker made their promised one-hour-a-day commitment unrealistic.2.Hidden Costs: ECU mandated the use of Esferas for LinkedIn messaging, leading to poor outreach and extra charges, including the cost of LinkedIn Sales Navigator and printing extensive materials, significantly increasing the financial burden.3.Pricing Transparency: The programs high fee ($12K or $450/monthly), coupled with additional, undisclosed costs like Esferas and material printing, has raised concerns about ECUs transparency. The discovery of pricing discrepancies among participants further exacerbates these concerns.4.Outdated Strategies: The provided training, including resume writing and rebranding efforts, feels outdated and out of touch with industry standards. The reliance on generic scripts and Esferas has yielded no tangible results.5.Lack of ******************* Issues: Initial one-on-one coaching was absent, and support sessions were inconveniently scheduled. Interest-heavy financing terms were not clearly disclosed. My request for a $2K refund from the $4K spent was met with resistance, highlighting their non-refundable policy and blame-shifting ****************************************** The program ****** focuses on the founders, detracting from actual development. Group calls fail to address individual challenges effectively.ECUs approach appears more profit-driven than success-oriented for participants. My efforts to resolve these issues directly have been fruitless, leading me to seek BBBs intervention for a resolution.

  

  Business Response

  Date: 03/18/2024

  BBB,

  We have been in contact with this customer recently and already provided factual evidence on why they have not had results in our program as well as the partnership agreement they agreed to upon enrolling in our program, unfortunately even providing this evidence client disagrees with facts.  So I wanted to provide some clarity again to the client and also new information to the BBB to insure we provide the same high standards.

  In regards to client's comments:

  1 - Client has scheduled 2 calls since July 2023 and has completed a little over 35% of course material, client has not completed most steps, been active in our community, gotten with our coaches and advisors to follow our program, or responded to the 32 emails we have emailed him (once) each week asking where he needs support and how we can best assist.  When the client originally partnered with us he agreed to the below and it is included in the partnership agreement attached.

  What We Need From You:
  Working with us does not guarantee you a job by itself. We need YOUR HELP to
  achieve this
  You need to be in constant open communication regarding your job search (client never did this)
  Follow the exact steps laid out for you on our success checklist (client never did this)
  Attend weekly calls to further your knowledge of approaching the salary and
  negotiation phase (client never did this)
  Stay organized using our tools regarding all interviews and offers (client never did this)
  You came to us because of our expertise, follow the advice of the coaches (client never did this)
  Don't cancel interviews or stop the activity until you've signed an offer letter 
  Don't stop working through the program until an offer is signed (client never did this)

  What the client agreed to he didn't action on which is why the client has not gotten results.  Since July we have had nearly 800 professionals hired, many in the same industry and some above the clients level.

  2. You will see under the attached agreement that the client actually did initial directly under the costs associated with using the automation program and it was clearly described in the agreement and during onboarding.  30.3% of all clients we serve are hired from this system, individual did one set up call then never met with a coach again on optimizing the system and therefore got no results.

  Taken from agreement:

  If you choose to utilize a powerful automation system to accelerate your search and save you 70 hours a week the cost of that software is $39.99/mo, it is month to month, and you cancel at any time, additionally to utilize this software you need access to Sales Navigator, a product provided by LinkedIn to accelerate your search, which is $99/mo This is not a requirement of the program, but highly encouraged.

  3. You will see see the costs were clearly communicated multiple times where the client did inital and sign.

  4. Client hardly went through material, hardly scheduled calls, was never really active in program so how could client say our program did not work or was outdated?  We have hundreds of verifiable clients who have gotten hired since his time in the program.  Client did not action the part he agreed to in the partnership agreement and therefore did not get results.

  5. Client states lack of support but that is simply not the case.  We respond in 2-3 hours if a client emails us, clients can scheduled 1v1 calls within ***** hours, and we have multiple group calls per day where clients can get there questions answered.  Client did not apply himself like he agreed to.

  Because of this and we already communicated to the client we have a no refund policy that client agreed to prior to partnering.  In certain circumstances we make exceptions to policies but ALL exceptions are within clients first 30 days, client has been with us for 8 months and we haven't heard from client since October.  Inaction does not qualify client for a refund.  We protect our intellectual property, proprietary information, and network of high level professionals.  We are still committed to providing the same high level of service to this client as stated in the agreement.

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21447525
  
  I am rejecting this response because I am compelled to articulate and reinforce my complaint against Executive Career Upgrades, LLC (ECU), highlighting the profound disparity between the services promised upon enrollment and those delivered. The response from ECU mischaracterizes my participation and fails to acknowledge the structural and communicative issues within their program that have significantly impeded my professional development.

  
  1.Engagement and Personalized Support: Contrary to ECUs portrayal of my engagement, I have actively sought to leverage the program, only to find the support provided was generic, failing to accommodate my unique professional needs and personal circumstances. This lack of tailored support directly contradicts what was implied during enrollment.
  2.Misleading Communication: ECUs Weekly Wins emails and reliance on Slack groups, presented as personalized outreach, are in reality broad communications lacking any form of personal attention. This method falls short of the individualized support promised, placing undue responsibility on participants to seek help in a non-confidential, group setting.
  3.Unexpected Financial Burdens: The program necessitated the use of additional tools like Esferas and LinkedIn Sales Navigator, introducing unforeseen costs. Ive incurred over $1000 in additional expenses atop the financed program cost, a significant financial strain not disclosed transparently at the outset.
  4.Outdated Content and Strategies: The methodologies, including resume writing and networking strategies provided by ECU, are noticeably outdated. Such approaches have not only been ineffective but have also risked my professional reputation.
  5.Privacy and Support Issues: The programs overreliance on group calls for individual challenges fails to provide the confidential, supportive environment needed for discussing personal job search strategies, diminishing the utility of supposed support.
  6.Pricing Inconsistencies: Discovering pricing discrepancies among participants has further eroded my trust in ECU, raising concerns about the programs billing practices and fairness.
  
  Moreover, ECUs claim that refunds are considered within a 30-day period starkly contrasts with the programs structure, which suggests a minimum engagement of 90 days to realize potential job offers or progress. This policy misalignment makes it humanly impossible to adequately assess the programs efficacy within the timeframe that allows for a financial recourse, placing participants in a precarious position once the programs full inadequacies come to light.
  
  ECUs insistence on a no-refund policy, despite these significant service delivery discrepancies, underscores a failure to recognize the programs shortcomings. My attempts to resolve these issues have been met with unwarranted blame and an inflexible adherence to policies that do not account for the programs fundamental flaws.
  
  Given these circumstances, I seek the BBBs assistance to facilitate a resolution that acknowledges the significant disparity between the services promised by ECU and those rendered. Specifically, I request a partial refund to compensate for the unmet expectations and additional financial burdens imposed by an inherently flawed program.
  
  I appreciate your attention to this matter and am prepared to provide further documentation to support my claim.
  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/18/2024

  BBB,

  1 - Client had unlimited access to support emails (average response time of 2-3 hours), unlimited access to 1v1 calls and had calendar links, multiple groups calls per week to get questions asked, in addition we check in each week and email out the form the client indicated.

  2 - We gave client as much access to individualized and personnel attention he needed.  If client didn't want to share his information via group sessions client could have emailed or scheduled 1v1 calls for client privacy.

  3 - Client signed agreement attached in previous message and did initial right under where costs were listed acknowledging additional costs for automated systems to accelerate their search.  We have shared this multiple times, unsure if client is reading these messages?

  4 - Client rarely sought help and completed a small portion across 8 months, inaction does not constitute refunds several months later.
  
  5 - Stated previously client did not have to attend group calls, client had unlimited 1v1 access to coaches and advisors.  Client scheduled two calls in 8 months.

  6. Everyone pays the same price when enrolling, however, if clients finance it through 3rd party vendors they incur finance charges,
  
  This individual had access to our network, coaches, and program for over 8 months.  Client could have secured a job through our network and it would not be known to us which is why we have a no refund policy which the client agreed to last July.

  We will not be processing any type of refund for this client since we would be way out of integrity for our current clients using the material to land new roles and to further protect our intellectual property as an organization.

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21447525
  
  I am rejecting this response becauseI need to further clarify my stance and the core reasons behind my dissatisfaction with Executive Career Upgrades, LLC (ECU), countering the points raised in their response. My intention is not to *undermine* ECUs practices but to factually represent why this program was never a fit for me.
  
  1.Program Disengagement Reason:
  My decision to disengage was not due to inaction but a deliberate choice after realizing ECUs methodologies, especially the automation tool, did not align with my professional values nor produce favorable outcomes. Despite sending over 100 messages through automation and attempting to connect within their network, the results were overwhelmingly negative, leading to dead ends and no progress in my job search.

  
  2.Unfavorable Approach:
  By January, it became evident that the programs strategies, particularly the reliance on automation for networking, were ineffective for me. The impersonal nature of automated messages and the lack of meaningful engagement from the network led to my decision to cease using these methods, as they negatively impacted my professional reputation and job search efforts. Additionally, during this period, I was burdened with caring for a cat with terminal cancer and a spouse with limited mobility, further complicating my engagement with ECUs methodologies.

  
  3.Financing Misrepresentations:
  Initially, it was communicated that a commitment of $6K was sufficient until employment was secured. However, I was required to engage in special financing for $10K, with a structure heavily burdened by interest. This not only misleading but also imposed an unexpected financial strain. Moreover, I was concurrently managing significant personal medical expenses exceeding $20K for my cats care. These combined financial pressures significantly stretched my resources, impacting my ability to engage with the program as intended. I am prepared to provide documentation of these expenses to substantiate the comprehensive financial pressures I faced while enrolled in ECUs program.

  
  4.Lack of Effective Personalized Support:
  Despite ECUs claims of offering unlimited access to support and one-on-one calls, the provided support did not meet the programs promises or my needs. The generic nature of group calls and the limitations of the platform for individualized assistance contributed to my decision to disengage.

  
  5.Response to Programs Defense:
  ECUs emphasis on their no-refund policy and the purported accessibility of their network and coaching overlooks the fundamental issuesthe programs methodologies and support structures were not conducive to tangible job search progress or professional development for me.
  
  In light of these concerns, I reiterate my request for a fair resolution to this dispute. A partial refund is warranted and immediately ending  the financing, given the substantial gap between the services promised and those delivered. My decision to cease participation was based on a thoughtful evaluation of its effectiveness and the negative impact on my job search, compounded by the financial pressures introduced by the programs financing model and my personal circumstances.
  
  I am prepared to provide further evidence, including documentation of all messages sent through automation and my communications with ECU, to substantiate my claims.
  
  Sincerely,
  
  ******

• Initial Complaint

  Date:12/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to receive professional training and coaching from Executive Career Upgrades on May 26th, 2023 for $10,000. They falsely advertise their expertise in the fields that they offer support in, including resume building and LinkedIn Automation. I had them review my resume that had already been reviewed by many professionals. They added many more words and an extra page to the resume - something that is not considered best practice. I confirmed this after speaking with a couple of talent recruiters who review resume's for large companies. I reached out to Executive Career Upgrades after I figured out the resume they sent me was getting me rejected from job opportunities because of the lack of professional etiquette displayed on the resume content writing. I reached out to request a refund in September 2023. I shared my reasons and they promised to work with me to get things right. I just got off the phone with one of their representatives ************************* and she acted like she didn't know the situation that I was in. I had sent my materials to a different person named ******************* a month prior for review. These are scam artists and I would like to get my money back. Do I need to file a claim in small court?

  

  Business Response

  Date: 12/16/2023

  BBB,

  We have a recorded call from this customer yelling consistent foul language towards one of our employees trying to help this individual just a few days ago. We have personally contacted this individual notifying him he is removed from our Career Acceleration program and community and we are cancelling the loan he took out for the services effective immediately, so the client has no fiscal responsibility moving forward.  We are unable to work with professionals who mistreat our employees and that was stated in our original partnership agreement the client agreed to.  We still wish this individual the best of luck.

  In regards to his participation he enrolled last May and over the span 7 months he scheduled a total of 4 calls, showed up minimally to the events required to get hired, and had no completion on the video training modules to aid him in landing a new role.  We had a small hiccup recently when the client wanted his resume updated after he finalized it months prior, we lost a key team member and had some services issues which we truly apologize for.  However, not warranting the behavior this individual showed.  Again, we wish this individual the best of luck.

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 21013055
  
  I am rejecting this response because:
  

  The claim that I was yelling consistent foul language towards one of their employees is a false claim. Please have them provide the recording to you so you can hear the nuances of their scheme. They broke the law by recording our conversation, that an example of the poor quality of service this business provides and their lack of professioanlism. According to ******* Statute ****** (2)(d) it is a criminal offense to use any device to record communications,whether theyre wire, oral or electronic, without the consent of everyone taking part in the communication. Please have them also share my conversation from September with their employee *************************, who made strong commitments about fixing my resume and setting me up for their LinkedIn automation. In that conversation with *************************, you will hear me share that I did complete the Career Acceleration Program within the first month of joining the program, but their systems do not update correctly. In my first two months, they canceled nearly 30% of the weekly events they scheduled for several different reasons. It is baffling how easy it is for someone like *******************, who is trying to create such a positive public presence, to lie this easily about what has transpired in the last 7 months with me and his company. Its a real shame.

  
  It is a sigh of relief that I will no longer be charged monthly the $367.70 by the company named Specialfinancing but I have paid a total of $2,941.60 since May to this company. I would like my $2,941.70 refunded.

  
  I will be looking into how to file charges for illegally recording our conversation. 

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/20/2023

  BBB,

  We gave this individual access to our product, services, and community for 6 months.  I attached the partnership agreement on what we agreed upon, so we relinquished him from the loan he took out to pay for our services.  We record our calls for quality assurance and to provide recordings to professionals when we do interview prep etc to benefit the client.

  Based on servicing this customer for over 6 months we will not be processing a refund for this client for payments already made.  Completion of the resume, LinkedIn, and other services we provided this client are well over the amount paid towards the financing loan but we are willing to take a loss on that to split ways with this customer who has been yelling at our staff.  If customer wishes to enter into court action we can provide the address of our attorneys.

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21013055
  
  I am rejecting this response because:
  I am not satisfied with the response.
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ECU services back in the end of last year. I am a ************** executive with a strong track record and profile. I was attracted to ECU program based on their claim of generating multiple better job offers in a reasonable period of time. I paid 80% of the fee upfront based on their requirement and sincerely followed the program. I spent a lot of time and effort as well using their methods. So, far after 6 months, their methods have not produced any results so far. I have not received any useful response from the prospective employees so far to my outreach, which is the first step in the process. Further, some of my outreach (done as recommended by ECU) seems to be producing negative results, i.e. some of the contacts just stopped responding. The only concrete deliverable I received so far from ECU are resume and LinkedIn profile review. Some of my friends that looked at my new resume commented that it was not of great quality. The updated LinkedIn profile hasn't generated any desirable response either. On the whole I paid a lot of money and received very little value and no results so far. I request BBB to help me get refund for the large payment I made. It has been more than 6 months and not progressing in the first step with employers is very disappointing for the program. Forget about multiple offers, I did not receive a single offer!

  

  Business Response

  Date: 06/20/2023

  BBB,

  I just spoke to this customer via telephone and we are set to get him back on track tomorrow at 10am EST.  This customer hasn't been responsive to ** for nearly 6 months via email etc so I personally called him to resolve this and was able to get ahold of him.

  He has not been following our methods and automated systems which has caused this frustration and we hope to have this resolved immediately.  Additionally this customer did sign our partnership agreement which is attached which stated:

  Once give access to our community and products there is a no refund policy that the client agreed too

  Additionally the client signed next to these items and has not held up what he said he was going to do which has significantly prolonged results.

  Working with us does not guarantee you a job. We need YOUR HELP to achieve this
  You need to be in constant open communication regarding your job search (Client has not done this, and has not been in contact since Jan even after repeated contact attempts)
  Follow the exact steps laid out for you on our success checklist (Client has not followed program)
  Attend weekly calls to further your knowledge of approaching the salary and
  negotiation phase (Has not attended calls)
  Stay organized using our tools regarding all interviews and offers (
  You came to us because of our expertise, follow the advice of the coaches
  Don't cancel interviews or stop the activity until you've signed an offer letter
  Don't stop working through the program until an offer is signed

   

   

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20209839
  
  I am rejecting this response because:

  - ECU's claims are absolutely wrong. They have not sent a single email or text message enquiring on the progress. I have checked all my spam folder and seen none. This seems like a false claim from ECU. I receive all of their other emails and text messages. So, it appears like they did not send any of the aforementioned text messages or emails. It appears like they are doing this to discredit my complaint.

  - I have completed their course, set up needed sessions with their coaches etc. on time. ECU is not addressing my key concern, that their first step itself is not working. There was no need for me to purchase and set up their automation since I was manually following up on all the outreaches.  So, ECUs claims are utterly wrong and irrelevant here. If their program does not achieve any progress on the 1st step of getting initial responses, what is the point of talking about salary negotiations etc.? ECUs response is very misleading here.

  - The sessions with their coaches are very repetitive and not particularly useful. I can not spend huge amount of time knowing this well.

  - ECUs claims are very dubious in the retrospect and their business practices are very questionable. Taking 80% of the payment upfront, with tall claims of getting multiple offers in short period of time and then putting fine print in the contract says it all. 

  - I will attend the zoom call tomorrow with ECU. I want to point out very clearly that this case should not be closed.

  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 06/20/2023

  BBB,

  We have put in the attachment the emails for the past 3 weeks asking the client for updates etc with our program and sharing times to connect.  We are happy to share more emails if the client wishes but we have emailed him since January with no response.

  Client claims he is not receiving our emails but did while working together in Nov and Dec?  Then client just emailed us today and it worked fine and we immediately replied.  So we are making a claim that the client did receive these emails as we have proof they were sent.

  Client has not followed our program and got with our coaches as outlined as his responsibility in the partnership agreement, not completed our certification programs etc.  2nd, we never received one negative response while working with the client last year until he disappeared then months later filed a BBB complaint?

  6 months later client is now being hostile towards us and upset about his lack of results.  We are still committed to work with this client to get him the help he needs but if he continues to be hostile we will remove from the program with no refund as agreement states.

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20209839
  
  I am rejecting this response because:

  The emails copies attached were for group calls called "Weekly wins calls". Please look at the body. They are not directed to me nor asking me about the progress/lack thereof. IMO, it is very misleading for ECU to claim that these were emails sent to me asking me about the progress. Further, I am not comfortable discussing my progress/lack of it in group calls. Lot of personal information to expose to other people.

  
  Sincerely,
  
  *************************************