Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for *** last June with the promise of multiple job offers within 90 days. It's been almost 8 months, and I have not received multiple job offers. In fact, I haven't even secured an interview NOT ONE. After I joined, I was forced to use their in-house automation tool, Esferas. Esferas sends automated messages from your ** account to executives within your industry, with the intent to get them on the phone. There is also an EXTRA monthly charge for Esferas that is NOT included in your initial fee. ***, who is the owner of ECU, ALSO owns Esferas.I started networking with others in ECU & soon discovered I was charged more than others! Additionally, many others are dissatisfied with ECU & have yet to secure an offer, even after a year!I reached out to *** in December, and said the program wasnt working. He immediately put me back on Esferas. I gave it another try, and once again it still didn't work. I also used ECUs scripts doing my own direct outreach with my target companies, and that didn't work either.I finally reached out for a refund. *** responded that it's non-refundable & then proceeded to blame me, since I didnt take action, such as attend his weekly sessions. I work 60+ hours a week & cannot attend the sessions, which are all held during the day. Most importantly, I did go BACK on Esferas for the second time to give it another try. As the owner of both ************** *** needs to take accountability and admit that sometimes his program doesnt work for a particular client. I have no other option than to issue this BBB complaint. When you first meet ***, who is a US veteran, he comes across as very genuine & trusting. He is also a compelling salesman with his promises multiple offers in 90 days. Therefore, I write this to warn others with the hope that I can prevent at least one other person from joining & making the same mistake I did.

  

  Business Response

  Date: 02/17/2023

  Prior to getting this notification from the BBB I just got off a call with another client, a VP of a Fortune 500 company that has been trying to breakthrough to the **Suite for over a decade, just after 60 days working with us she just accepted a offer for a CCO role and got an increase of 150K+ on the base annually, RSUs, equity etc.  Inside the next 3 years if this professional stays there she will get roughly *******K+ comparatively to what she previously made.  But this client simply put in the work and followed our process like 752 professionals we helped last year.

  The client who posted this review failed to follow our tactics and strategies and rarely took action, for one period while working together for several months we didnt even hear from this client for over 90 days, then scheduled a getting back on track call Dec 1, upon the completion of that call we did not hear from that client again until the beginning of February, stating that she wanted a refund because what we do wasnt working, even though no action was taken after our getting back on track call.  The main problem in this instance is the lack of follow through and not strategy.  

  We make no guarantees that clients will be placed, especially within a specific timeline because that is predominantly on the client taking action to complete the steps.  In our agreement though it does states:
  We work with you until you land a new role and working with us does not guarantee you a job. We need YOUR HELP to achieve this.  

  This client signed off on our partnership agreement.  On the agreement she also stated she would keep us updated weekly in regards to her search and while working together, for 7 months this was emailed to her each week, it had not been filled out once.  

  When we had the getting back on track call, I tried to instill that personal responsibility and success is required to excel in this program because we cant do certain things for you like go on interviews for you or answer emails sent to you since we do not have access.  

  We chose not to refund this individual because we gave her the access to the same materials and coaches that everyone else has had success with and spent a significant amount of time crafting resume & LinkedIn documents, setting up automated systems, and more.

  We highly recommend anyone considering our services to check our LinkedIn profiles which has 100s+ of positive reviews from other clients as well as our ******* channel with several hundred more video testimonials.

  
  

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 19368124
  
  I am rejecting this response because:

  1) One of the coaches was terminated a month after I started & never replaced, so that is LESS service than I signed up for

  2) I did take action - such as a) using the automation, not once but twice b) I did direct outreach for 7 months using YOUR scripts c) networked with fellow ECU members d) applied for numerous jobs using 'easy apply' as YOU suggest

  3) I was charged more than others, so that is unfair pricing

  4) Not only did i not get any offers - I did not get any interviews from his strategy - NOT ONE.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/24/2023

  While you signed a no refund policy in the partnership agreement you signed, at this time we are willing to offer you a 50% refund if you agree that during the time working together you did not create any LinkedIn content as requested, did not fill out the weekly sheets asking where you needed the most help, then after Oct 5 waited 60 days to schedule a "getting back on track call with ***", then after still do not do what was requested of you then asked for a refund months later.  If you are willing to agree to that we are willing to process the refund.  If that is not met then we will stick with our original agreement of a no refund policy as stated in the agreement as well as everything we agreed to deliver which we did.

  1) One of the coaches was terminated a month after I started & never replaced, so that is LESS service than I signed up for
  2) I did take action - such as a) using the automation, not once but twice b) I did direct outreach for 7 months using YOUR scripts c) networked with fellow ECU members d) applied for numerous jobs using 'easy apply' as YOU suggest
  3) I was charged more than others, so that is unfair pricing
  4) Not only did i not get any offers - I did not get any interviews from his strategy - NOT ONE.

  Here are the responses to your above questions.

  1) We hired another more qualified coach 2 months prior to letting go of the coach you are speaking of.

  2) Automation was not running the whole time we worked together and responses were not managed correctly to drive interviews.

  3) Some clients you spoke to had 2021 pricing which was 6K, on Jan 1 of last year pricing was increased to 7K to get started then 3K when hired, in Jan 2023 the pricing was moved to 10K.  All clients during this time were charged the same price.

  4) During 2022 87% of professionals who worked with us where hired, the remaining 13% where not due to not following tactics and strategies set forth.

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************