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Business Profile

Repossession Services

Sun West Recovery Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company repo my car on 12/01/22 in between 12:30am and 2am and listed in paperwork that they did it on 11/30/22 at 11:30pm to charge an additional day. I clocked out of work at 11:45pm and drove home so there is no way they repo the car at 11:30pm. Second they do not answer the phone in order to pick up my car. I shouldnt have to pay $35 each day because they dont answer the phone. Simply ridiculous.

    Business Response

    Date: 01/10/2023

    Our records show the agent reporting that her unit was picked up on 11/30/2022 at 11:30pm. As far as not answering the phone if she called after hours or on a weekend, and did not leave a message my staff would not be able to call her back. 

    Business Response

    Date: 01/11/2023

    Our records show the agent reporting that her unit was picked up on 11/30/2022 at 11:30pm. The field agents would have no reason to record an incorrect time as they do not have the knowledge of any ancillary fees (storage) we can or can not charge.

    As far as not answering the phone, if she called after hours or on a weekend, and did not leave a message my staff would not be able to call her back until the next business day.

    In saying this I understand the stress customers go through when their unit is repossessed and we do try to make the process as painless as possible. In good faith I am willing to send ********************* a check for $35.00.

    Customer Answer

    Date: 01/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Mail check to

    21913 **************** 

    **************, ** 33952


    Sincerely,

    *****************************

Sun West Recovery Inc is NOT a BBB Accredited Business.

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