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Business Profile

Property Management

Excelsior Community Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Excelsior Community Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Excelsior Community Management LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* ***** community management has failed to do the repairs at my townhome. We reported there was an issue with the roof she failed to have it causing damages inside my home, each time it rain my walls and ceiling got wet, where's there's water there's mold. She has refused to fix the issue and has refused to provide answers to our complaints she drags it and responds months later, we first reported this last year she still has not responded with proper documentation instead she responds saying she's working on it. I've requested their lawyers information so we can take this to court and she has not responded. It is not okay to continue to drag this out a let us live under this conditions. This woman is inhumane and not a good representative for the community. I expect a resolution ASAP. I have a wife with severe health issues she continues to claim there's no mold without testing or her employees having proper tools in a room that has a camera. They claimed they fixed the roof but didn't fix what the roof issue caused to the inside of my home. Her email is ******************************* their office number is ************

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 13, 2025, I called Excelsior Management **mpany at ************ to report to them that the fence behind my home that was installed by Lennar Homes, was damaged and can someone fix it as soon as possible. Soon thereafter, one of the guys from Excelsior stopped by my house and put a warning notice on my door for me to make the repair to the back fence that I did not install. My survey shows that the fence is not in my yard, and I did not receive any documentation stating that ****** or the *********** transferred ownership of said fence to me. On January 13, 2025, I sent an email to the manager, ***** ******* letting him know that it was unprofessional of them to put a letter on my door regarding the damaged fence after I called them to repair it. He and the office staff said I am responsible for the fence and directed me to **ntact the *** ** and I spoke to a guy named **** at ******* and Company and he told me that the fence is on the easement and that either the *** or management **mpany would make the necessary repair to the fence. Later on that same day a lady by the name of ****** *******, called me to say that **** was wrong and that they are not going to repair the fence since the fence is in my yard and the *** shows the homeowner assumes responsibility of fence maintenance. On March 3, 2025, I checked my mail and saw that Excelsior mailed me a Notice - Right to Appear document stating that I will incur a $100 daily fine for damaged fencing at the rear of home. I disagree with the Notice and it is wrong and excessive for a fine to be imposed daily for a fence that I did not install. This is terrible that a management **mpany is not ensuring that I have a **py of the documentation showing that the builder or previous *** turned over self-governance of said fence to the homeowner. The fence sits along the **mmon area where the landscapers cut the yard.

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This homeowners association and management company, are being paid $400 a month by each home in the community. They have set up *** rules which they never enforce in a timely manner if ever at all. But clearly they have no hesitation taking $400 a month. The lawn maintenance is very poor, weeds everywhere, and what used to be regulated by the *** is now willy-nilly landscaping by each homeowner. The sidewalks are covered in mildew. and their biggest concern is where you put your hose in a container or not. And your doorbell camera. Meanwhile the resident that Ive enclosed pictures of has parked illegally on the sidewalk for months. I have contacted the *** 13 times and still nothing is done and the resident continues to park on the sidewalk endangering my safety and my ability to use the sidewalk. This ***** is association and management company is the worst I have ever seen.

    • Initial Complaint

      Date:07/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in a townhome community managed by Excelsior. Im not even sure where to begin with the issues Ive faced since buying, just 11 months ago. I now have my townhouse on the market and am moving out of the community because they are such a terrible management company. I have received fines and violations upwards of $25/day for items I have proven to have gotten approved. They harass you with letters for measly items, but dont want to be responsible for what they are legally bound to take care of in the by-laws. My downstairs flooded with sewage water due to tree roots growing in the main pipes that they planted over the pipes!!!! It took them weeks of me calling to get anyone to care enough to come out. This happened two months after my upstairs bathroom flooded, which was the same issue and they took no responsibility for, leaving me with almost $30,000 in costs for the mold remediation and complete rebuild of my bathroom. They also had my contractors vehicle towed during the bathroom rebuild- which they were well aware of, due to the constant communication I tried to make to get them to take responsibility for their part. There are ********** anywhere to show my contractor couldnt park where he did. Never mind the dead grass, the trash compactors overflowing with trash, the pool literally filled with dog feces, and the lack of care for property being damaged by the section 8 renters they now allow. Im sure many other owners with young children will be following suit and moving out soon! This management company has ruined a community that has potential to be very welcoming and nice. They have cost me so much money for unnecessary things due to their sheer lack of care for the community they are managing.

    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      St ******* place home owners associations harass's and violates our owners rights i reported both of my vehicles being vandalized nothing was done about it when i called in and reported it to the homeowners association they said they cannot do nothing about it i also have police report there security service has been harrassing ******* daughter watching my home following us i have videos of him arguing with her and putting fines on the vehicles and ignoring other vehicles on the street i have a video door bell and a touch lock on my door i did not drill i changed my locks for safety reasons and now im being threatened to be fined and other things they are towing our vehicles for parking in front of our properties when it is a dead end and no traffic can come thru on our street

    • Initial Complaint

      Date:01/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The HOA manger Jennifer G. lied to my face that the property management pulled permits for the second gates , I personally checked with the city of tampa and no permit is posted They sent out the 2023 approved budget vor the community and they have 24k in to mulch for last year and not one bag of mulch was dropped on the property , last year in flat roofs 49k and this year 100k the very strange thing is we dont have flat roofs on the property Im trying to reach the HOA community manager for days and she doesnt return any calls

    Excelsior Community Management LLC is NOT a BBB Accredited Business.

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