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Business Profile

Collections Agencies

Advanced Collection Bureau, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Advanced Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Collection Bureau, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 63 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The collection agency is reporting inaccurate details that do not match my records.

      Business Response

      Date: 05/14/2025

      We have received your complaint and marked our records as such. We have asked our client to review your dispute and they have today affirmed that both accounts in our office are accurate and valid. We have today mailed you verification of your debts to the address we have on file for you,as you did not include an address with this complaint.
      Please review these verification documents and contact us directly if we can be of further assistance and in the meantime we have asked the credit bureaus to delete these items from your credit history. Thank you,******* *******. ************.

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* AT ***************, I do not have a contract with ADVANCED COLLECTION BUREAU, INC. They di not provide me with the original contract as I requested

      Business Response

      Date: 05/08/2025

      We have received your complaint and marked our records as such. Thank you for calling our office on 2/24/2022 and paying your account in full. Yesterday you called our office again and per your request we emailed you a Paid In Full Letter. Today, per your request in this complaint, we have mailed you verification of the debt that our client considered to be accurate and valid at the time that you paid it, including your signed lease, to the address listed in the complaint.
      Please contact our office directly if we can be of further assistance.  Thank you, ******* *******.************.

    • Initial Complaint

      Date:04/18/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Pepper Cove, I do not have a contract with Advance Collection Bureau, they did not provide me with the original contract as requested.

      Business Response

      Date: 04/24/2025

      This complaint is the first written communication we have received from you. We have now marked your account in a disputed status. We have asked our client to review your dispute and they have affirmed the debt is accurate and valid. We have today mailed you validation of what our client states is an accurate and valid debt, including your signed lease contract, to the address listed on this complaint.
      We are not a debt buyer and creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.
      Please review the debt verification once you have received it and contact us directly if we can be of further assistance. Thank you, ******* *******. ************.

      Customer Answer

      Date: 04/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:04/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with credit collection services. I do not have a contract With Credit collection services . They did not provide me with the original contract as I requested

      Business Response

      Date: 04/16/2025

      This complaint is the first written communication we have received from you on this account. We have now marked your account in a disputed status. We have asked our client to review your dispute and they have affirmed the debt is accurate and valid. We have today mailed you validation of what our client states is an accurate and valid debt, including your signed consent form, to the address listed on this complaint.
      We are not a debt buyer and creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.
      Please review the debt verification once you have received it and contact us directly if we can be of further assistance. Thank you, ******* *******. ************.

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ************************** Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 04/01/2025

      This complaint is the first written communication we have received from you. We have now marked your account in a disputed status. We have asked our client to review your dispute and they have affirmed the debt is accurate and valid. We have today mailed you validation of what our client states is an accurate and valid debt, including your signed lease contract and your rental application,to the address listed on this complaint.
      Please review the debt verification once you have received it and contact us directly if we can be of further assistance. Thank you, ******* *******. ************.

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CLEARLAKE PINES OF COCOA, I do not have a contract with ADVANCED COLLECTION BU, they did not provide me with the original contract as i requested.Opened date - 7/1/2021Account number - ACCICLE260998****High credit - $915.00 Correction to my credit report. I demand this account be removed from mycreditreport

      Business Response

      Date: 03/25/2025

      This complaint is the first written communication we have received from you. We have now marked your account in a disputed status. We have asked our client to review your dispute and they have affirmed the debt is accurate and valid. We have today mailed you validation of what our client states is an accurate and valid debt,including your signed lease contract and your rental application, to the address listed on this complaint.
      Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.
      Please review the debt verification once you have received it and contact us directly if we can be of further assistance. Thank you, ******* *******. ************.

    • Initial Complaint

      Date:03/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why ADVANCED COLLECTION BU is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: **************** Amount Disputed: $390

      Business Response

      Date: 03/20/2025

      This complaint is the first written communication we have received from you. We have now mailed you validation of what our client considered to be an accurate and valid debt, including your signed lease contract, your signed rental application and your ID, to the address listed on this complaint. Please note, this account has was paid in full by one of the other lease signers so you currently have no balance due. 

      Please contact us directly if we can be of further assistance. Thank you, ******* *******. ************.

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why ADVANCED COLLECTION BU is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: **************** Amount Disputed: $5019

      Business Response

      Date: 03/18/2025

      This complaint is the first written communication we have received from you. We have marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt, including the signature page of your lease, your signed rental application and your ID, to the address listed on this complaint.

      Please review the debt verification once you have received it and contact us directly if we can be of further assistance.Thank you, ******* *******. ************.

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ************************************************* BU - ACCISAV5210010136722 - $0 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 03/20/2025

      We have received your complaint and marked your account in a disputed status. We have asked our client to review your dispute and they have affirmed the debt is accurate and valid. We have  have mailed you validation of what our client states is an accurate and valid debt, including your signed lease contract and your rental application, to the address listed on this complaint.

      Please review the debt verification once you have received it and contact us directly if we can be of further assistance.Thank you, ******* *******. ************

    • Initial Complaint

      Date:03/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      im not liable for this debt with east ridge I do not have a contract with advanced collections bu they did not provide me with original contract as I requested

      Business Response

      Date: 03/18/2025

      This complaint is the first written communication we have received from you. We have marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt, including your signed lease contract, to the exact address listed on this complaint. Please note, on this complaint you listed your zip code as *****, which we show as being Spartanburg,but you listed your city as **********, which we show as having a zip code of *****.  

      Please review the debt verification once you have received it and contact us directly if we can be of further assistance. Thank you, ******* *******. ************

    Advanced Collection Bureau, Inc. is NOT a BBB Accredited Business.

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