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Business Profile

Neurosurgeons

Knight Neurology, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Neurosurgeons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had an appointment billed to my insurance as a 60min appointment. I was in the office total from when they opened the doors to when I walked out was 33 min and that included me waiting in the waiting room beginning at 745. Two tests were ordered from this but I was advised by the doctor that they would not tell him anything. He claims to have performed a full neurological exam however after doing some homework there were some glaring misses and some diagnostically relevant things that were missed. I brought this to the attention of the office manager and she advised me after requesting a replacement appointment that they did a complete exam and that no further exam would be done. I was told that a full exam should take ***** min. So I was cheated out of a full exam but they claimed and billed it as a full exam. 2 tests were ordered. I have done one of them and the results show something concerning but the neurologist never reached out even though they got the report the same day that I did. I will admit that I did impugn the credentials of the doctor and apparently Im both allowed to do it and not allowed to do it as well.

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