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Business Profile

Plumber

MAC 5 Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

This profile includes complaints for MAC 5 Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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MAC 5 Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not a reputable company!!! I had MAC 5 come on on 3/22/23 to look at a/c not cooling. The technician put in parts to the tune of $600. Not even 2 weeks later the a/c stopped working. The technician came back out and said we needed a blower motor. This would cost an additional $2,000. The unit was getting old so his recommendation was that we replace the unit. Now, before I continue, I worked in the a/c business for several years. He quotes me over $10,000 to replace the unit. I was aghast. I realize that it has been many years since I worked in this field, but I am certain that the cost of a unit is no where near this cost. I tell him that I just want a bottom of the line unit, a *******. He then tells me this is the price for a *******. I told him no, I will call someone else. He attempted to convince me that this is a most reputable company and they do excellent work. I said NO!! He left and I looked up online a 3 ton 14seer package unit from *******. The price? $2600. This is the reason I am writing this complaint. I live in an over 55 community so they think they can rip off elderly. This is not the 1st time I have had a problem. I implore you to NOT use this company for anything.

      Business Response

      Date: 04/24/2023

      The pricing my technician provided is correct. Thank you for you feedback. We will no longer provide service and put you on our do not call list so we do not bother you anymore. 

    • Initial Complaint

      Date:11/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Plumber came out on Saturday 10/29 to replace shallow water pump. He left and go the wrong pump we needed a 1 1/2 hp and he came back with a 1/2 hp pump. Than got the invoice showing the price and were told that it would be the same price as the invoice pump. Now Monday comes and they took the old pump out and left and left water valve open and garage started flooding. Called the manager Sam and he stated that he was sorry about it but, the price was going to be $500 more since the pump was bigger. He also said that my husband was a liar and that he never said it would be the same price a stated by the tech on Saturday evening. So now have no choice but, to pay the difference or have no water. Then they sent a new tech out on Monday 10/31 and he also put in the wrong pump. Now I have to wait until 11/1 to have the correct pump installed. So they installed 3 pumps that were not the correct one. Finally they installed the correct pump after 3 failed attempts at the correct pump size. The 4th pump was correct. I would like the price difference refunded back to me. I also had to miss a day of work due to the flooding issue in the garage. So I have lost $200 in pay. Also messed up my back switching out 5 gallon buckets of water to save what I could in the garage, This was total incompetence on the techs part by not making sure it would not leak. I have a copy of the invoice stating that the price was $1083 and the note on the top was "Returning Monday to remove 1/2 hp pump installed return it and install 1 1/4 hp pump. Will be collecting balance Monday after
      completion." Balance Due $1,083.00

      Business Response

      Date: 12/05/2022

      Business Response /* (1000, 5, 2022/11/09) */
      Thank you for your feedback we will coach our team accordingly. We use customer feedback to improve our services everyday. i am not sure how the water flooded the garage when the pump the pumps the water through the system was disconnected. I will speak with my team to figure out how your garage was flooded when the pump was that feed the water to the house was discconnected. We did offer to reinstall the original pump and you could have used a different company at no additional charge to you. We honored your request to have a different tech install the pump. You chose to pay the differences for the increase in the pump cost. We will use this information to make our team better. We will not be offering a refund for the difference or time off.

    • Initial Complaint

      Date:10/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired mac 5 services Melbourne branch licensed number Electical: **********. To install an outdoor electrical panel and meter.
      They took my money $5874 and didn't pull a permit with the city of Palm Bay, didn't use correct wire, didn't use gfi breakers which is a danger to occupants who may be electrocuted with 240 volts. They are negligent and rip off. Refuse to refund my money so I can hire a company to fix the issue and get electricity to my property.
      They refuse to correct the issue.

      Business Response

      Date: 11/16/2022

      Business Response /* (1000, 5, 2022/10/27) */
      Called customer to discuss service. Technician is working on site at the time of this complaint was submitted. The customer is on a recorded line and sign he is pulling his own permit. We ordered and waited for a part from the supplier. I will have my technician remove our material and refund the customer tonight. If the customer wants us to complete the job tonight while we are their he will need to speak with me the owner and close this complaint as resolved.


      Consumer Response /* (3000, 7, 2022/10/28) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Mac 5 did not do what they were hired to do, continuous excuses, attempted to cut corners. No refund was issued and illegally entered my property cause damage to my building removed property that was not theirs.
      I had to hire different company to pull permit due to Mac 5 failure to do so even tho they charged for it.
      Complete scam.
      Sent document attempting to show refund and that I signed for refund; however this was the original contract that was altered.


      Business Response /* (4000, 10, 2022/10/31) */
      Thank you for your feedback. We have fully refunded your per your request for a resolution. I sent the BBB repersentative Linda a copy of the refund reciept showing the refund posted the same day of your request. We wish you the best of luck with your project.


      Consumer Response /* (2000, 12, 2022/11/03) */
      ************
      Wed, Nov 2, 7:54 AM (1 day ago)
      to me

      Refund received

      Sent from my iPhone

    MAC 5 Services is NOT a BBB Accredited Business.

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