We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

MAC 5 Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Reviews

This profile includes reviews for MAC 5 Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MAC 5 Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3.43

    Average of 53 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Danielle A

      Date: 07/07/2025

      Danielle A

      Date: 07/07/2025

      We were only at the quoting portion and so far our experience has been rough. They first came out on a Saturday with the "wrong guy" (a gentleman who was unable to quote drain lines). Then the following Monday- they sent out another guy who then said it was a $39 fee which was never previously discussed. I've called the company for a refund and pending response. The customer service representatives are basically powerless. They are not allowed to escalate calls (i.e. if you ask for their supervisors, they can't provide one). They also cannot provide a direct phone number to a supervisor. The managers are all tied up at least per the customer service **** and should "call me back". They quoted 32k for the job and yet their back office so far is functionally inept.

      MAC 5 Services

      Date: 07/10/2025

      ********, we are sorry to hear you did not receive the 5-star service we strive for, but appreciate the feedback as we use it to improve our services. Please reach out to us at ********** to discuss this issue further.

    • Michael L

      Date: 06/20/2025

      Michael L

      Date: 06/20/2025

      **** stopped by today to service my AC unit. He made some great recommendations and he provided me his honest opinion. I really appreciated his advice. He is a great technician, super knowledgeable and friendly.

      MAC 5 Services

      Date: 07/10/2025

      Thank you for the 5-star review *******!! We are so happy to hear **** was knowledgeable, friendly, honest, and gave you great 5-star service!! That is what we strive for here at Mac 5!! Thank you for taking the time to leave this review and choosing Mac 5!!

    • Dana P

      Date: 06/03/2025

      Dana P

      Date: 06/03/2025

      This is my second time using Mac 5 and by far a better experience than the first. ****** was very knowledgeable, experienced, and polite. He addressed the issues at hand and what needed to be done to remedy the situation. No extra bells and whistles that most companies try to get you to add on to the bill. When asked, he was able to address possible future plumbing projects I am looking into that Mac 5 can service as well. Although my husband can handle most plumbing issues, when he is not available it is nice to know that Mac 5 has an employee like ****** they can send out!

      MAC 5 Services

      Date: 06/12/2025

      ****, Thank you for the 5-star review!! We are so pleased to hear ****** was knowledgeable, polite, gave you a 5-star experience, and provided great service!! Thank you for choosing Mac 5 and we are here for any future service needs!

    • Jasmine L

      Date: 05/22/2025

      Jasmine L

      Date: 05/22/2025

      Today we had an excellent plumber named ****** who did a thorough job setting up access to the city's water and stopping the well we use. He took care of the entire piping the same day. The line had to be left exposed for the city to inspect. I fully expect the work to pass.

      MAC 5 Services

      Date: 05/27/2025

      Thank you for the 5-star review Jasmine!! We are so happy to hear ****** took great care of your plumbing needs and gave you 5-star service. Thank you for choosing Mac 5!!!

    • Ursula N

      Date: 04/17/2025

      Ursula N

      Date: 04/17/2025

      Mac5 Home Services technician collected payment onsite however did not provide an invoice or summary of services performed. The initial diagnostic was not complete and maintenance services were agreed to based on the incomplete information provided by the service tech. After completing the maintenance the technician informed homeowner of another issue and additional cost. The technician did not provide a recommended services report or pricing for a new unit was. After calling the Mac5 office the next morning, the **** manager provided the invoice via email. The description of work in the invoice provided was not accurate. The **** manager did not acknowledge any errors made or offer a resolution to the customer concern presented.Based on this negative experience and the lack of problem resolution, this complaint was created and Mac5 is not a trustworthy or reliable company

      MAC 5 Services

      Date: 04/21/2025

      ******, We are sorry you didn't receive the 5-star service we strive for but appreciate the feedback as we use it to improve our services. We have tried to reach out to resolve your issue. Please call us back at your earliest convenience so we can get this resolved at **********.

    • Lauren M

      Date: 04/16/2025

      Lauren M

      Date: 04/16/2025

      This company came was hired in September to replace an A/C unit - not only did they damage property, leave a 25" by 19" hole in my dining room wall, mastic the door closed so that the filters couldn't be replaced or schedule a final for the A/C until 8 months later but when their company was called this morning because the brand new unit wasn't working correctly they went above and beyond. Instead of cleaning the drain line - which also failed inspection - their tech insisted that I spend ANOTHER $12,000.00 to replace duct work in my house.... to fix the drain issue.... this company is completely unethical and also works alongside Damage Control to completely take advantage of their customers!

      MAC 5 Services

      Date: 04/21/2025

      ******, we are sorry to hear you not receive the 5-star service we strive for but appreciate the feedback as we use it to improve our services. We understand the frustration and would like to discuss this further. Please reach out to us at **********.

    • Paul S

      Date: 04/15/2025

      Paul S

      Date: 04/15/2025

      Mac 5 had a service *********** [who was, according to supervisor ******* and General Manager *****] well trained and versed on finance programs tell me when I financed my job there was a 14 month no interest program. When I did not receive that finance program but was given another program I was told by ******* and *****, there was never a finance option in that term. Then I was told by ******* there was a 12 month interest free program, but I would have to pay $300 to be placed on that program. I then spoke with the General Manager ***** who said the ************************************* fact $400 and change to be placed on this program. I was lied to twice and dont appreciate that from a business. I will NOT!!! Recommend Mac 5 electrical services. Funny how their billboards read programmed for your smile. No smiles here!!

      MAC 5 Services

      Date: 04/18/2025

      ****, We are sorry to hear you didn't receive the 5-star service we strive for but appreciate the feedback as we use it to improve our services. We have tried to reach out to you to resolve this issue. Please give us a call back so we can get this resolved at **********.

    • Chris H

      Date: 04/09/2025

      Chris H

      Date: 04/09/2025

      ****** was considerate, listened well, and explained everything. Highly recommend.

      MAC 5 Services

      Date: 04/10/2025

      Thank you for the 5-star review ***********!!! We are so pleased to hear ****** was considerate, a good listener, and gave you 5-star service!! Thank you for choosing Mac 5!!!

    • J. G.

      Date: 04/09/2025

      J. G.

      Date: 04/09/2025

      I had Mac 5 come out to complete electrical and then had them come out to attempt to finish the job.The electrical work seems to be operating fine. Even though they did not install my stove correctly! When I had the plumber come back out to cap off a propane line, we had issues. First, he could not get the stove out and said that it was jammed and rhat it had not been put in properly (Take 5 removed it). In the process of un jamming the stove, he chipped off a 4 inch x 2 inch piece of my counterrop. Once the unjamming was done, the stove slide out very easily. Next he looked at the job and said that he doesn't bleed propane lines and cannot remove a tank. He was notified to cap a line and that was it. So he could not complete the work. The price to just cap the line was $450. I told him not to complete the work and he left.

      MAC 5 Services

      Date: 04/10/2025

      ******, We are sorry to hear you didn't have a 5-star experience but appreciate the feedback as it helps us improve our services. We would like to discuss this issue further. Please call us at ********** at your earliest convenience.

      J. G.

      Date: 05/23/2025

      Update - I contacted Mac 5 on April 25th as requested. The individual was nice and said that he wanted to make it right and asked me to send him pictures of the damage. I sent approx. 17 photos on April 25th to the number he gave me in the post. Today is May 23rd and I have yet to hear anything back.

    • Karen L

      Date: 04/02/2025

      Karen L

      Date: 04/02/2025

      ******* was very knowledgeable and explained everything that was happening with the air conditioning. I feel very comfortable with this company working on my air

      MAC 5 Services

      Date: 04/10/2025

      Thank you for the 5-star review *****!! We are so glad ******* gave you 5-star service, was knowledgeable and we are able to get your AC fixed!! Thank you for choosing Mac 5!!!

    MAC 5 Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.