Business Profile

Collections Agencies

Quick Processing Solutions LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Quick Processing Solutions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

13 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged more than what was agreed. And no one is answering my calls or responding to voicemails. I also never received N email or mail regarding the total amount I was paying off. I need answers because why do you continue to take big amount out of my bank every paycheck.
Business Response
Date: 02/28/2025
Upon receipt of ***** ******* complaint,Quick Processing Solutions reviewed the complaint as well as ***********************'s records. On the 28th day of February 2025, *********************** communicated directly with ***** ******* via phone conversation, providing a detailed explanation of ***********************'s actions. On the 28th day of February 2025, *********************** followed up with ***** ******* via letter regarding QPS or Quick Processing Solutions. This letter will be mailed in a blank envelope to the address provided in the complaint and can take up to 10 business days to be received. Should *********************** receive any additional communication from ***** ******* subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
Initial Complaint
Date:02/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** was authorized to make charges to my card. My daughter is the one that handles my money situations as I am nearly 80 and do not understand how things work. QPS was told this, and gave authorization to speak to her on my behalf. I have early stages of dementia, and my memory is very limited. I have never had issue with a company not understanding "You may talk to my daughter on my behalf" until today.I decided a few days later I did not want charges on that card, and had my daughter call and tell them this. They said okay, "payment plans and dollar amounts cannot be changed" and when my daughter told them "We understand, but you no longer have authorization to make charges to that card. It's their legal right to do this." the call ended.They went ahead and made that charge anyways, despite having authorization to make the charge removed verbally. On a recorded line. When called again, they told my daughter the conversation they had with her "didn't count" and they went ahead and charged the card anyways. My daughter told them they had been gave authorization to speak to her on my behalf, but they acted like they didn't, and kept demanding to talk to ***** again, gave them authorization to talk to me. They got mad my daughter told them her name, instead of me telling them her name. They were also mad I had them on speaker phone. They hung up the call, and proceeded to ignore every single phone call we did to try and make sure they understood authorization charges were no longer *********** we cannot even contact this scamming company. They have gone against my wishes, made a charge to my card, made a verbal contract null and void all because they chose to ignore my authorization to speak to my daughter, and now they won't answer phone calls.I am contacting a lawyer, and my bank as well.
Business Response
Date: 02/17/2025
Upon receipt of ***** Jordans complaint,Quick Processing Solutions reviewed the complaint as well as ***********************'s records. On February 17th, ************ Management communicated directly with ***** ****** via mailed letter to the address provided on the complaint, providing a detailed explanation of ************************* actions. This letter can take up to 10 business days to be received and is being mailed in a blank envelope with only a return mailing address. Should *********************** receive any additional communication from ***** ****** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
Initial Complaint
Date:12/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
QPS is drafting $97.90 weekly from my checking account. They never return my call. They do not send emails or communication through ****. I have made several attempts to collect them regarding balance and name of creditor with no response.
Business Response
Date: 12/16/2024
Upon receipt of ****** ****** complaint,Quick Processing Solutions reviewed the complaint as well as ***********************'s records. On the 16th day of December 2024 ************ Management communicated directly with ****** ****** via email provided in complaint, providing a detailed explanation of ************************* actions. Should *********************** receive any additional communication from ****** ****** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a call from ****** from this company. I was as respectful as possible, but the first thing she did was tell me about the previous conversation with her co-worker and stated I hung up on her. It was like she was avenging the co-worker. I didn't hang up, my phone died. I explained the situation of transferring out of the military. I thought the payment went through. She was very condescending and rude; talked down to me like I didn't even have the money or was poor. I have never lost my patience with a bill collector until ******. There is a way to handle these issues without rudeness, harassment, disrespect, or threats. It is ti the level that I may take legal action. This treatment must stop and I do not want them to call me agai;. strictly by mail. Please listen to the audio from 6/25 @ 3:22 pm PST. BOTH WOMEN WERE THE SAME WAY, SO THIS MUST BE OKAY WITH THE COMPANY. I would be willing to work with them, just not over the phone.
Business Response
Date: 06/27/2024
Upon receipt of ******** Nr20240529-26895s complaint, Quick Processing Solutions reviewed the complaint as well as ***********************'s records. On the 27th day of June 2024, *********************** communicated directly with ******** Nr20240529-26895 via letter regarding QPS or Quick Processing Solutions. This letter is mailed in a blank envelope with only our return mailing address and can take up to 10 business days to be received. Should *********************** receive any additional communication from ******** Nr20240529-26895 subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
Initial Complaint
Date:03/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/6/24 I called this company to review a complaint regarding charges on my credit card. The receptionist ******* was very unprofessional and stated I had to use email and no complaints could be filed over the phone. I explained I was handicapped and could not do that but she did not care and stated so. She talk over me each time I asked a question. When I ask to speak to her supervisor she hung up the phone. i called back 5 times and she hung up each time. She refused to speak with me or allow me to speak with any one else in her company. I have nothing to do with this company and the charges on my credit card are false. A complaint was filed with the bank. This company is a scam and needs to be shut down .
Business Response
Date: 03/08/2024
Upon receipt of *********************** complaint,Quick Processing Solutions reviewed the complaint as well as ***********************'s records. On the 8th day of March 2024, Quick Processing Solutions communicated directly via letter regarding QPS or Quick Processing Solutions. This letter can take up to 10 business days to be received. Should Quick Processing Solutions receive any additional communication from ***************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
Customer Answer
Date: 03/08/2024

Complaint: 21395075

I am rejecting this response because: As I stated the problem invoked the treatment from their employee. She hung up the phone 7 times on me. She was very uncooperative and unprofessional / She refused to get a supervisor and laugh at me when I requested it. This is a serious complaint and I now have found it on my credit report that is clearly effecting rating. The dedt is not mine and must be removed at once. I clearly stated both in writing and verbal that I distribute this bill. I have contacted the untility company direct and that stated it was a mistake and that they advised this company of this 3 monthss ago. I request a written documented stating how they will correct this mistake and the actions against this employee. Under the faire credited repoting act she has clearly violated my rights;

Sincerely,

*****************************
Business Response
Date: 03/08/2024
With regards to your complaint, QPS (Quick Processing Solutions) has searched our records and **************************** (which is an affiliate company) have also searched their records and did not locate anyone in our system by your name ***************************** or by the phone number provided ************. QPS (Quick Processing Solutions) does not have an employee by the name of *******. Just to be clear QPS (Quick Processing Solutions) processes payments for ****************************, an account was not located in either company records with the information that you provided in the complaint. You have the wrong company. This was also mailed to you and can take 7 - 10 business days. I can be reached at ************ if you would like to discuss this matter.
Customer Answer
Date: 03/08/2024

Complaint: 21395075

I am rejecting this response because: You are the company that I spoke with and called you back many time. You file is with 426 ******** ******* ** and was with United Illuminating. The ************** You do collections for them. I received your letter .

Sincerely,

*****************************
Business Response
Date: 03/12/2024
Upon receipt of *********************** complaint,Quick Processing Solutions reviewed the complaint as well as ***********************'s records. On the 8th day of March 2024, Quick Processing Solutions communicated directly via letter regarding QPS or Quick Processing Solutions. This letter can take up to 10 business days to be received. Should Quick Processing Solutions receive any additional communication from ***************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
In addition we are not associated in anyway with *********************************** ** or with United ******************************* We are a company in *****, ** and have never done any business in *********** at all and QPS is not a collection company but a payment processing company for ***********************, which is a consumer loan debt collection company.
Initial Complaint
Date:11/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep getting withdrawals from my account and no proof where this is going.
Business Response
Date: 11/27/2023
Upon receipt of ***************************** complaint,Quick Processing Solutions reviewed the complaint as well as ***********************'s records. On the 20th day of November 2023, *********************** communicated directly with *************************** via phone conversation, providing a detailed explanation of ***********************'s actions. On the 27th day of November 2023,*********************** followed up with *************************** via letter regarding QPS or Quick Processing Solutions. This letter can take up to 10 business days to be received. Should *********************** receive any additional communication from *************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
Initial Complaint
Date:11/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was initially told I had a debt in collections for $1000+, and the only option given to reconcile was to pay $318.69 per month. As this has auto-debited for 6 months now, I attempted to contact QPS at the listed phone number for a receipt or balance report of any kind, but received no answer.
Business Response
Date: 11/06/2023
Upon receipt of *********************** complaint,*********************** reviewed the complaint as well as ***********************'s records. On the 06th day of November 2023, *********************** communicated directly with ***************************** via mailed letter, providing a detailed explanation of ***********************'s actions. This letter can take up to 10 business days to be received. Should *********************** receive any additional communication from ***************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
Initial Complaint
Date:08/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past few months QPS have taken 150 dollars out of my bank account bi-weekly for a debt.However, about 2 months ago, I requested receipts of these transactions from their end and was told they would mail them to me. i have not received any proof or receipts stating that i am currently paying off this debt. I try to call them and leave a message but get no response.Feedback would be greatly appreciated as I am concerned that I am giving them money for no reason at all.
Business Response
Date: 08/15/2023
Upon receipt of *********************** complaint, *********************** reviewed the complaint as well as ***********************'s records. On the 15th day August 2023,*********************** communicated directly with ***************************** via mailed letter, providing a detailed explanation of ***********************'s actions. Please be aware that this correspondence may take 10 business days to reach the consumer. Should *********************** receive any additional communication from ***************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
Initial Complaint
Date:04/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given a call by a woman named ***** with a phone number ************, saying I owe snap financial almost $2,000. She said I needed to set up a payment plan or ** go to court. I paid 100$ but my bank account reflects ******$. I called to get a receipt but the lady, *****, never answers or calls back. The business never answers calls either. I have just been charged again and still have no proof that my debt is being settled.
Business Response
Date: 05/01/2023
Upon receipt of ********************* complaint, *********************** reviewed the complaint as well as ***********************'s records. On the 1st day May 2023,*********************** communicated directly with *************************** via mailed letter, providing a detailed explanation of ***********************'s actions. Please be aware that this correspondence may take 10 business days to reach the consumer. Should *********************** receive any additional communication from *************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
Initial Complaint
Date:03/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Twice a month this company withdraws money from my checking account. I have called them and there is never a person that answers the phone. You can only leave a message. NO ONE EVER returns your phone call. I have also sent an email. So far I have paid $300 and I dont even know what its going towards!
Business Response
Date: 03/07/2023
Upon receipt of ********************* complaint, *********************** reviewed the complaint as well as ***********************'s records. On the 7th day March 2023, *********************** communicated directly with ************************* via mailed letter, providing a detailed explanation of ***********************'s actions. Please allow 7 10 business days for the letter to arriver. Should *********************** receive any additional communication from ************************* subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.

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Quick Processing Solutions LLC

Quick Processing Solutions LLC

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Quick Processing Solutions LLC is NOT a BBB Accredited Business.

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Quick Processing Solutions LLC is NOT a BBB Accredited Business.