Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two programs from Ted McGrath Brands (TMB):Message to Millions (M2M) January 24, 2025: Included monthly live coaching calls, community support, and training, plus a 30-day refund policy if coursework was completed.Dream Clients Delivered (DCD) January 27, 2025: Promised 4 months of live coaching, 8 private coaching calls, business-building support, and active community collaboration.Since enrolling, these services were not delivered as promised.Details of the Complaint:No new DCD coaching call recordings exist since November 2024, months before my enrollment.M2Ms monthly Q&A calls were inactive, with the last recordings from October 2024 & February 2024.Private Coaching Was Not Strategy-Based My 1-on-1 coaching calls were scripted reviews of pre-recorded material, not customized business coaching.I was told to watch the modules from M2Ma course I had already purchased ******************** Support Was ***************** and Skool groups had no meaningful engagement or coaching.Last meaningful post from *** McGrath was in 2022.Refund Request Ignored I contacted TMB multiple times starting February 25, 2025, requesting a refund for non-delivery.The only response was a call with the woman who sold me into the program, stating, "I dont usually take these callsonly once before, and they had cancer."I provided documented proof of non-delivery, but was only offered to be moved to another group program with the same structure but "run by ***"M2M Refund Policy Was Misleading M2M offered a refund within 30 days if coursework was completed.I was upsold into DCD before I could exercise that refund, making me ineligible.Requested Resolution:I am requesting a full refund of $11,996 due to failure to provide promised services.If a refund is not issued by March 7, 2025, I will escalate by:Filing a chargeback with **** for non-delivery of services.Submitting complaints to the *** and my State Attorney General.

  Business Response

  Date: 03/26/2025

  At Ted McGrath Brands, LLC, we take customer satisfaction seriously and strive to deliver the value and service promised in all of our programs. We regret that this customer feels their expectations were not met and would like to clarify several points:
  
  Program Access & *****************start="739" data-end="742"> Both the Message to Millions (M2M) and Dream Clients Delivered (DCD) programs include a combination of pre-recorded content, live or scheduled group calls, private coaching sessions, and access to community platforms. The customer was provided with login access, program materials, and scheduled calls as outlined upon purchase. While we understand the customer may have preferred a different delivery format or level of engagement, our coaching structure includes guidance based on program content as well as strategic application, depending on where the client is in the process.
  
  Refund *****************start="1344" data-end="1347"> The M2M program includes a clearly defined 30-day refund policy that is conditional on completing program coursework, which the customer acknowledged at the time of purchase. It is important to note that the customer's refund request was received after the 30-day window had closed and after enrollment in a second program (DCD), which has a separate no-refund policy and is clearly communicated during enrollment.
  
  Ongoing ****************start="1790" data-end="1793"> The customer was offered alternative program access and support as a goodwill gesture, including placement in a group coaching track led by *** McGrath. We regret that this offer was not accepted, but it was made in good faith to provide additional value and a continued path forward.
  
  Resolution
  Having received this complaint after the noted date by the customer of 7 March 2025, I understand that is possible he has already disputed the charges with his respective credit cards. We remain open to reviewing any specific missed sessions or service points the customer can provide for further evaluation. Our goal is to work toward a fair resolution while honoring the terms of the agreement. 

  
  

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23025938
  
  While I appreciate the response from Ted McGrath Brands (TMB), I am rejecting it based on multiple material discrepancies between what was sold and what was delivered.
  

  Program access does not equal fulfillment of services promised. While I was provided login access, the core services promised during the sales process were not fulfilled. The group calls were either not held or not posted (most replays in the platform predated my enrollment by several months). The 1-on-1 coaching was not strategic, but rather a step-by-step review of a course I had already purchased (Message to Millions). This is not the ******alized business development that was promised. Additionally, given this complaint, my access to their programs have been fully revoked, so I cannot provide additional information if they did or did not ever host/post replays of future calls. 

  
  Their refund policy was obstructed by the upsell into the Dream Clients program. I was upsold into the *** program just 2 days after purchasing M2M, effectively removing my opportunity to complete the M2M refund conditions. The sales process framed *** as a necessary next step, and I was encouraged to act quickly, eliminating the chance to pursue the M2M refund path. **** response fails to acknowledge this bait-and-switch experience, and as mentioned above, the *** program was a "coach" informing me to watch the purchased M2M program anyways. 

  
  Alternative access was not an amenable resolution. The goodwill offer of being placed into another group coaching container, claiming direct access to *** was simply a repackaged version of what I already had, had already raised concerns about, and was told it was twice the price but I could be added at no cost. This was not a resolution, but a retention attempt that ignored the original breakdown of trust, and was rejected immediately upon the offer. After which, I notified *** of my request for an immediate refund or escalation and was called by the same woman who sold me into *** claiming I was the first ****** ever to have an issue with the program, but also admitting that the process with my coach, ****, was NOT how the program was supposed to run. After that call all further communications from *** to resolve the issue were ignored. 
  

  I have documented evidence that the sales promises were not upheld, including inactive communities, outdated training libraries, and a lack of engagement from coaches. **** offer to now review missed sessions only further confirms they failed to monitor client experience in real time.

  I have uploaded further documentation including:
  1. Screenshots of sudden activity in the M2M ************** on March 12, 2025 after my disputes were filed.
  2. Email correspondence confirming my initial refund request on February 25 and final follow-up on March 4, clearly stating my intent to escalate by March 7 if no resolution was offered.
  
  Bottom **************start="1971" data-end="1974"> This dispute is not about delivery of a login or prerecorded content. It is about misrepresentation, unmet promises, and deceptive retention tactics. *** did not honor the structure, support, or access that were core to the sales process. I have already escalated this to my credit card companies and other consumer protection agencies. I respectfully maintain my request for a full refund of $11,996 and continue to stand by my complaint.
  

  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/31/2025

  We appreciate Mr. ****** feedback and would like to add the following details for clarity.

  Scheduled Calls & ************************ coaching calls promised within Message to Millions (M2M) and Dream Clients Delivered (DCD) took place as scheduled. We have call recordings and email reminders on file confirming that these sessions occurred.
  Recordings from calls prior to Mr. ****** enrollment were never part of the offer, as only future scheduled calls and access to relevant content during his active participation were included.

  Private Coaching Sessions:
  Mr. ****** one-on-one coaching calls with our DCD coach were also recorded, and a review shows that the coach did not simply instruct him to watch modules. The sessions included both course references and strategic guidance specific to his situation.

  Program Policies & Offer:
  As previously stated, our sales presentations and program materials align with the Terms & Conditions acknowledged at purchase. We understand Mr. ***** may disagree with our delivery method and schedule, but we stand behind our content, coaching structure, and policies.

  Chargeback & Refund Status:
  According to our records, Mr. ***** initiated a dispute with his credit card processor, resulting in a reversal of the referenced charges on March 13, 2025. It appears Mr. ***** may not yet see this credit on his account, and we have reached out to the processor to see if any further action is required on our side to expedite this.

  Conclusion:
  While we regret that Mr. ***** remains dissatisfied, we do not wish to prolong any disagreement. Our goal has always been to fulfill what was promised in our programs. As the charges have already been reversed following Mr. ****** dispute, we consider this matter resolved from our end and stand ready to provide any necessary documentation to clarify the refund status.

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23025938
  
  While I acknowledge that the financial portion of this matter has been resolved via credit card disputes, I reject the companys continued attempt to oversimplify and misrepresent the nature of my complaint.
  
  Their statements are a drastic reduction of the issues at hand and remain patently false to the experience delivered inside the program, including previously attached screenshots showing that recordings for calls conducted during my time in the program were not provided. There was never a concern about past recordings before my investment, only in the recordings promised for my investment. I, too, retain transcripts of my coaching calls, and can confirm there was little to no strategic business development or tactical guidance beyond being directed back to course materials I had already purchased (Message to Millions). 
  
  At this time, I am not seeking further resolution. However, I am formally rejecting this response unless Ted McGrath Brands can provide documented assurance that they will not attempt to reverse the dispute outcome or resubmit charges after this BBB case is marked resolved.
  
  Sincerely,
  ******* *****
  
  

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally purchased a basic program geared towards Public Speaking.Days later received sales call (********) who told me I should consider next level -minutes later, call from ***** with offer for tuition help via scholarship for purchase of next level program for learning nuts and bolts. I was clear: working a full time no marketing/business experience/no audience Convinced to purchase Dream Clients program -cost w scholarship $6999. December 2020: During Day 1 of online event, it is evident that content/level of expertise other participants no one was just starting out. Event title Mastermind Elite Level Program not at all me. This was no beginner environment Evening of event I get complimentary coaching call from *** who spoke of his ability to help people elevate themselves and their businesses; again I explain being new/without an actual business/no audience he replied that with an investment of $25K he could bring me to six figures. Is this predator?Night I signed my contract ***** clear that onboarding required E-signing while on the phone or offer(scholarship to offset tuition of $7,000) would no longer be available. Recruiting method involves considerable pressure and 18 pages of contract details -refund policy, further monetary investments (Face Book ads), other costs not read at the time.March 2021, COVID, I lost my husband. June 2021, I was treated for breast cancer. These life events took time for me to consider handling my experience of TMcG Brands February 2022 articulated request for refund via email around the personal difficulties and that I was no longer a good fit for their training environment, never touched any training materials.Months of silence, no return phone calls/emails until June 2022 then your request denied but we would love to get you started with your new coachThis organization, has had other complaints against them $7000 of my money. Are you able to help me?

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to take part in an offer for ***************** to build a business. I paid $794 on 10/11/22, 2-3 days later they called to tell me that it wasn't ************ for me with their service, they told me customer service would be contacting me to cancel the program and issue the refund. I have been calling and emailing since with all going unanswered. I am looking to receive the refunds they promised me. They have a conference scheduled on 12/8/22 through 12/11/22 for those taking part in their services. I will not be attending since they told me I do not qualify. I do not want to wait til after and have them say I was I just a no show, they told me not to come. the number I have to contact them is ************.

  Business Response

  Date: 12/07/2022

  The client has been refunded. 

• Initial Complaint

  Date:10/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Message to Millions package on September 21 for $1997. By October 2, I had contacted support to request a refund under their 30 day refund policy, but have not received any response. I have attempted to contact them several times via email but have received no response. Please help me resolve this dispute.

  Business Response

  Date: 10/17/2022

  The client is not eligible for a refund. We do have a 30 day refund policy but with parameters. The parameters are outlined in the signed contract. Thus far, the client has not fulfilled those parameters. 

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18202344
  
  Thank you for acknowledging my request and the terms of the contract. Since you can see my progress on the *** platform, you can verify now that i have compleated 100% of its content. You can also see my responses to to the homeworks in the *** attached. I hope you will honor my efforts and authorize the refund for $1997. I await your response.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28, 2022, I signed up for one of *****************************'s high ticket programs. I paid a $600 down payment with the liberality to pay the remainder of the $1997.00 in installments. The very next day, our air unit malfunctioned and our basement flooded. I contacted the *** McGrath agent and expressed I couldn't proceed further, due to the repairs to the unit and our basement. I kindly asked to be refunded, and gladly expressed I would continue to use the a la carte items previously purchased. After 4 unanswered calls, 3 unanswered emails, and reaching out to the agent acting on *** McGrath's behalf, STILL no response concerning the requested refund.

  Business Response

  Date: 09/19/2022

  The client has been fully refunded. 

  Customer Answer

  Date: 09/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************