Complaints

This profile includes complaints for GhostStop's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GhostStop has 2 locations, listed below.

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  GhostStop

  27 E 13th Street Saint Cloud, FL 34769

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  GhostStop

  918 Commerce St Lynchburg, VA 24504-1639

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product called a Dead Bell. When I received my order the Dead Bell was loose in the box with no shipping protection on it. This Dead Bell would not work and I made arrangements with Ghost Stop to send it back. I received a replacement Dead Bell and this one would not ring, the top ringer button was not sticking up therefore the bell wouldnt ring. I contacted the store about this problem and the customer service rep said the ringer buttons often tightening during shipping and to loosen it. His directions werent exact so I loosened the ring holding the ringer button in place. This did not work and the retaining ring was so loose it came off. I lifted the bell housing and I found the bell ******* was getting stuck therefore the ringer button would stay down and the bell wouldnt ring. I took video of exactly what I did which was simply lift the bell housing being careful not to touch any other pieces of equipment. I lowered the housing and replaced the button retaining ring and contacted the company. The representative I spoke with said because I lifted the bell housing (making it sound like I disassembled the unit) and said hed have to speak with his supervisor regarding this problem and would call me back. I never heard back from the company regarding this issue. I have spent over $1000.00 on products with Ghost Stop in he last year, which includes a $200.00 Dead Bell that will not work. Id like to have a dead bell but Id like a properly working one. My attempts to talk to someone of authority (phone calls had to leave a message with no calls returned) and I have contacted them through their website, once again specifically asking to speak to someone of authority. I received emails from a customer service rep who was obviously lacking basic knowledge of how their products worked or assembled. Currently my Dead Bell is a $200.00 paper weight.

  Business Response

  Date: 03/11/2024

  Hi *****,
  Were always here to help! Having just met with my team on this and looking at all the communications, I can see a respectable level of service from our crew in an effort to help with your concerns. As you know, we provided a return label to you for free along with return instructions so that we could get this sorted for you right away. However, I see that label was generated and sent to you 3 months ago but has not yet been used. We haven't heard anything since until this complaint (3 months later). In that time, it sounds like you've decided to make some modifications yourself beyond **************. But I'm sure we can help get it back on track for you. I know youve spoken with my customer service, shipping manager and tech manager. As a small business, these are the 'authority' you've requested many times. Beyond that, I, as the owner, have been helping along the way. Im sorry youre not happy with the product, but we have been working quite diligently to ensure great quality products, shipping and customer service. While, Im confident our products are shipped with proper protection, I do understand things can happen in shipping - and were always happy to help resolve that. As such, feel free to utilize the shipping label weve already provided to return the item for replacement, repair or full refund and well be happy to oblige.